Car Repairs And Tires At 133 Hillcrest Pkwy From Your Chesapeake Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 133 Hillcrest Pkwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

133 Hillcrest Pkwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #323094 Managed by Shawn Gibson

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll inspect fluid levels, suspension, hoses, and more. Additionally, we're committed to delivering the best quality service possible, at affordable prices and a quick wait time. Stop by our store today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 47 Reviews
5/ 5stars
by  
on August 30, 2016
5/ 5stars
by  
on July 19, 2016
The people at Firestone Hillcrest location were very good, they fixed my car, had one problem they fixed it and I could'nt be happier! They really honored their guarantee! I would go back again for sure! Thank you.
5/ 5stars
by  
on June 2, 2016
The staff was very informative of the status of all service performed
5/ 5stars
by  
on May 10, 2016
Excellent Service, Looking Forward to Future Business!
5/ 5stars
by  
on March 27, 2016
I trust that when I come to this location that I will be treated fairly. I trust that they would not sell anything not needed to my wife. It is worth driving out of my way know with no doubt that I won't be cheated and repairs are done properly amd they stand behind their work.
5/ 5stars
by  
on December 19, 2015
Our first visit to this location. Store Manager Shawn and our New York Giants buddy Andy were incredible! We have 3 vehicles and will now get all of our service/maintenance needs done at this location. These folks somehow made us feel like family & also made us feel like our needs would be completely taken care of. Our daughters vehicle now runs better then it ever has. Thank you guys!!
5/ 5stars
by  
on December 5, 2015
Was in a rush .... Presented my problem .... Met by a very friendly group of folks .... Immediately understood the issues .... Took the problem and ran with it .... Let me go on my way .... Came back that afternoon problem resolved at a very fair price.... Wish they handled more than auto parts!!!!
5/ 5stars
by  
on November 28, 2015
They installed four tires and an alignment. No surprises and called me to verify before proceeding. Car was ready in very short order. Car drives and handles as expected.
5/ 5stars
by  
on November 4, 2015
I have been a customer for a few years now! Even though I drive for over 30 minutes now I always come back. Extremely professional. Always greeted with a smile!!
5/ 5stars
by  
on October 29, 2015
Best tires, best car maintenance, and repairs. Courteous service.
5/ 5stars
by  
on October 19, 2015
I knew the tires that I wanted (different brand) and Shawn made it happen. Good price followed by GREAT service. I have not even one negative, ALL positive. Thanks for being the type of store that I like. a real person to trust and depend on and a company that supports that person. Thanks.
5/ 5stars
by  
on October 15, 2015
Just moved from NY to NC and got my first oil change. I had to make an appointment which i am not used to because of the multitude of 10 minute oil change places in NY but they were ready for me when I got there and i was in and out in a reasonable amount of time.
5/ 5stars
by  
on October 3, 2015
The people there are so nice and very helpful. I will go back.
5/ 5stars
by  
on October 1, 2015
Great service provided by a knowledgeable staff of technicians.
5/ 5stars
by  
on September 28, 2015
Service Manager was helpful & accommodating Mike (technician) showed me how to replace my rear brake light on a Nissan Altima (procedure is a little involved and not all that straight forward)
5/ 5stars
by  
on September 28, 2015
I was out of town and stopped in to check on a weird noise coming from the car. They were very accommodating convenient, honest, knowledgeable and nice.
5/ 5stars
by  
on September 24, 2015
Upon realizing I needed an inspection for my Ford Escape I took it to Firestone down the road having just moved to Chesapeake VA. The service members were friendly and helpful, courteous and professional. They treated me like a welcomed new client, not a female who knows nothing about her car, etc. The inspection and tire rotation was done in a timely manner with great care. I was asked questions about my needs and offered a great deal of service for a wonderful cost.
5/ 5stars
by  
on September 10, 2015
The manager was friendly and was very courteous. He impressed me with his knowledge and how he explained the different products offered. The service personal also were very friendly and took very good cBobare of my car.
1/ 5stars
by  
on September 5, 2015
Brought my car in for brake pads. Said I needed an 850.00 brake booster. Took it somewhere else and it needed a brake adjustment. Did the adjustment for no charge! Glad I didn't just believe the Firestone person. Won't go back!
5/ 5stars
by  
on August 17, 2015
Our family has been a 20 plus year Firestone customer. As always the service has been fantastic. Our adult son takes his vehicle there also! we will always be a Firestone family. We don't stray when customer service is A1...
5/ 5stars
by  
on August 15, 2015
Treats customers as they would want to be treated themselves.
1/ 5stars
by  
on August 6, 2015
took my car there they check it only took 15 minutes charme 107 dollar. didn't find the problem. an the car still had a bad noice. took it to an other mecanic. and found the problem right a way. so this place took my money and didn't fixed the problem
1/ 5stars
by  
on August 6, 2015
Went and got my oil changed, made a waiter appointment and it took over an hour and a half. They decided to sign me up for a full car scan, which cost $20 and I didn't want. A week or so later I opened my hood to add washer fluid and discovered oil ALL over my engine and a mess because they didn't put the cap on after the change. Manager didn't handle the situation very perfessionally after I called down and then it took another hour to get everything. Worst oil change experience ever and it was my first time trying them, not a good first impression.
4/ 5stars
by  
on August 6, 2015
I trust what the technicians tell me at Firestone, Chesapeake. They don't try to saddle me with expensive and unnecessary repairs.
5/ 5stars
by  
on June 21, 2015
Went in fot an air conditioning check, was told they were very busy, could take up to 2 hours to get to it. And it did, very pleased with the service and the people there.
5/ 5stars
by  
on May 28, 2015
Timely, affordable, and professional car care center. Staff was knowledgable in all my car needs and was able to perform needed service in a timely manner.
5/ 5stars
by  
on May 27, 2015
Very fast service and a very friendly staff. Shawn visited with each customer for a few minutes a couple times while I was there. He updated me on the status of my car several times during my visit and explained my bill at the end. On this trip all I needed was tires and an oil change. In the past when I would have my service done on any of my vehicles I would get this laundry list of things the dealership felt I needed to have done. The last time I took my wife’s brand new Honda Mini-Van to the Honda dealership they wanted to change the transmission fluid and I didn’t even have 10k of mileage on the thing! Shawn did a complete multipoint inspection and reported nothing outside of standard vehicle maintenance. To me that builds trust. When I come back and if he found something needing repair I am more likely to believe this is really an issue and not some profitable unneeded repair that is the norm in many shops. Trust leads to brand loyalty which equals repeat business. Thank you to Shawn and his crew.
5/ 5stars
by  
on May 26, 2015
Shawn and team were awesome. Saved our vacation!! Our Odyssey broke down for the second time one our way home to Upstate NY from our OBX vacation. They fit us into a tight schedule, diagnosed a rare issue, and got us on our way in a few hours.
4/ 5stars
by  
on May 23, 2015
Had a Interstate Battery replaced with a pro-rated refund. The only problem I had was the online coupon was not valid according to the clerk because I scheduled the service online as well!!! That's misleading and a load of garbage when ever dollar counts!!!!!!
3/ 5stars
by  
on May 22, 2015
Walked out of there with a 400$ Bill for a front alighnmnet and a rear bearing assembly. Excessive, very!
5/ 5stars
by  
on March 12, 2015
I won't take my car any where else and will drive 30 miles out of the way for my auto service.
5/ 5stars
by  
on March 3, 2015
I got new tires last week and a state inspection. I asked for a front end alignment and instead was pleasantly surprised that the Firestone mechanic evaluated the alignment for free and determined that the alignment was well within manufacturer specifications and my car did not need the alignment. I am appreciative of the honest, friendly, expert service. I feel my car is in good hands at Firestone Complete Auto Care - Chesapeake.
5/ 5stars
by  
on February 28, 2015
Have had service here many times very friendly and fast service.
5/ 5stars
by  
on February 27, 2015
I was referred to our location by a co-worker who had been very impressed with the way the staff and manager had worked with her to fix a very expensive issue. My family took all three of our cars there for inspection. As luck (or not) would have it we received calls on all three for issues. My first impression was "here we go" as we have been raked of the coals before. However, they actually met and spent a great deal of time on the phone discussing the particular issues. They showed the parts and took the time to look for the best deals. The Manager is a true gentleman and the cars were repaired and ready when they said they would be. I will continue to use Chesapeake's Edinburgh Firestone in the future.
5/ 5stars
by  
on February 26, 2015
I live over an hour away from their closest location, but they got me in quickly and fixed my tire expertly and with a smile. I will keep coming to the Firestone in Chesapeake (battlefield blvd next to the Wawa) as long as I can get my truck to them. Thank you so much!
5/ 5stars
by  
on February 26, 2015
I was extremely pleased with the purchase and installation of my new tires. All my questions were answered and the work was done quickly. I have told friends and business associates about this great experience. I shall return!
5/ 5stars
by  
on February 6, 2015
The place is clean friendly and good working attitude!
5/ 5stars
by  
on February 4, 2015
I USE FIRESTONE AT EDINSBURG IN CHESAPEAKE VA 23322. THE SERVICE HAS BEEN VERY GOOD AND FAST. OIL CHANGES, TIRES OTHER MAJOR WORK. WITH THE FAST SERVICE AND DISCOUNTS I DO VERY WELL.
5/ 5stars
by  
on February 3, 2015
Great service, friendly staff, work done in a timely manner, have been going there since they opened.
4/ 5stars
by  
on February 2, 2015
I have been going to this Firestone since it opened. I never considered them "my guys" until my last visit. They really took care of a tire issue I was having with 4 that I bought from them. The manager and the current crew are honest, knowledgable and fair. That's a great combo in my book. Definitely reccomended.
2/ 5stars
by  
on January 27, 2015
Very unhappy with headlight adjustment mandated by inspector during State Inspection. I was following my husband the other night and he said he was blinded by the headlights in his rear view mirrors. He then drove my vehicle and noticed the headlight beams shooting upward in fog. This morning in the snow I was driving and was blinded by the reflection back at me due to the headlights angled up vs down. The store claimed when they said I needed an adjutment that they were "out of range" and would not pass inspection. They are "out of range" now!!! If this adjustment is in range blinding people, my husband notes that the equipment must be "out of range", he used to be a state inspector for Virginia and before that Maryland.
4/ 5stars
by  
on January 26, 2015
I have never had a bad experience with Firestone, if they see something wrong they will let you know and not pressure you to have the work done right then. This is what I like about it, not being pressured.
5/ 5stars
by  
on January 25, 2015
I've gotten lots of work done on 4 separate vehicles.... especially two of them. As with most auto service centers, Firestone tends to recommend a lot of services I don't necessarily agree with, but that's the business they're in - to generate business. I accept or just decline the recommendations as I see fit. But to date I am completely satisfied with all the work I have had done on my vehicles. And you can get discounts from the Firestone Complete Auto Care Center website. I never take a vehicle in without checking it first. Your local Firestone Auto Care Center may be different, but I think the service and work at the one I use has been excellent.
5/ 5stars
by  
on January 24, 2015
Service was fast and affordable. Staff was helpful. Great service.
5/ 5stars
by  
on January 24, 2015
I have gone to this Firestone multiple times with my troubled car needs. They are very good at determining what needs fixed and how much time it would take. I trust them to be upfront and honest every time. They are able to match other shops' quotes or even beat their price. Give them a try!
5/ 5stars
by  
on January 23, 2015
HAD GREAT SERVICE THIS TIME & EVERY TIME, I SET APPT. AND GOT MY TRUCK BACK IN A TIMELY MANNER (2:00 HRS.) IT'S ALL WAYS A PRIVILAGE TOO GO TO MY LOCAL STORE THANK FOR YOUR SERVICE EVEN GOT A CUP OF COFFEE SERVED TO ME..
5/ 5stars
by  
on January 23, 2015
I have always enjoyed doing business at this Firestone location. The staff is always friendly, courteous and very helpful with any problems I might have to discuss with them. I purchase my tires and get my oil/filter changes regularly. When I needed a new cabin filter, the technician actually showed me the old filter which was filthy and really did need to be replaced.

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