Firestone Complete Auto Care: Your Source For Tires And Repairs At 11754 West Ave In San Antonio

Come in to your nearest Firestone Complete Auto Care at 11754 West Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

11754 West Ave
Get DirectionsHours + Information
Sun9a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #18244 Managed by James Rowland

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check lights, suspension, belts, and more. Additionally, we're devoted to giving you the best service possible, at affordable prices and quick turnaround times. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 23 Reviews
5/ 5stars
by  
on April 14, 2016
Mike and Jim were the best sales advisors I've worked with yet. Excellent customer care and let everyone know what the status on their vehicle is.
5/ 5stars
by  
on December 10, 2015
I came into Firestone for service on a flat tire. Apparently I had a screw in my rear-passenger tire. I simply wanted to have it patched. However, due to the extensive damage on the flat tire, it was unrepairable. After browsing tires together, I made my decision. I had to get a whole new tire! We quickly decide on an affordable tire with added protection for future assistance.
5/ 5stars
by  
on December 8, 2015
I went in for a car inspection and was very happy with the speed and courtesy.
5/ 5stars
by  
on December 6, 2015
Fast service - fixed a leak in my tire in less than an hour.
3/ 5stars
by  
on November 23, 2015
Great help, questions answered! They only thing the didnt give me my car at the promised time. Went in at 1pm left till 530, but over all service was ok!
5/ 5stars
by  
on November 14, 2015
I went in for an oil change last week and I really can't express how happy I am with the service and knowledge of the employees at this station. Will definitely come back again, great crew you all have here do not let them go.
4/ 5stars
by  
on November 13, 2015
Clint's service blew me away! As a fairly frequent returning customer, he far surpassed my expectations with regard to customer service. So much so, that I'll go on the record stating " I'm of the opinion that Clint's approach, is the epitome of true service. He has definitely set the bar high--so high in fact, that it should become the (NEW) Firestone Standard!!! ***The ONLY thing I would change is.....I didn't care for the increase in price &/or issues each time that I called/answered the phone. I understand that we're paying you guys to do the work for us. I, myself, have a hard time paying triple what the cost of parts for what I could do myself-given the access to appropriate tools and workspace/ bay.***One & only grumble....I promise.
5/ 5stars
by  
on November 13, 2015
A service technican named Andy vargas was great help. I live near lackland afb and I would return to same Firestone location only if Mr. Vargas worked on my vehicle. The guy knows what he's doing and is a very valuable asset to your company. I wish there were more service techs like him. Thank you !!!
5/ 5stars
by  
on November 1, 2015
Had what I needed, great discounts , I will definitely be back next year for new tires. Good job guys
5/ 5stars
by  
on October 20, 2015
Nace persons end profesional to . I'm Happy and exelente Experience
5/ 5stars
by  
on September 24, 2015
Needed a vehicle inspection. Got one quickly. Staff courteous. See you next year if not before.
4/ 5stars
by  
on September 13, 2015
I have been with them for long time I trust Then doing what's best for you car
5/ 5stars
by  
on September 11, 2015
I use these guys for everything I have! Jim, the manager is first class. They fix it right, and you don't have to worry about unnecessary ticket padding.
5/ 5stars
by  
on September 4, 2015
Used them about a week ago and I am sure glad I did!
5/ 5stars
by  
on August 21, 2015
Today I had a wheel alignment done on my 95 Buick (Invoice #165924) . I appreciated Jim Rowland, the Store Manager, getting my car in the shop quickly and taking my Firestone coupon. They did a quality alignment job. Later Jim looked at my "Check Engine" light at no charge which was appreciated. I have been using the Firestone store at 11754 West Ave, SA, TX for repairs and services for my 3 vehicles since around 1992. Over the years that Jim Rowland has worked on our cars he has been consistent in providing quality services. He is a man of high integrity, he treats all customers fairly, he is very professional, he is very knowledgeable, and he makes an extra effort to make sure the customers vehicle is fixed right without building in a lot of extra cost. When he works the solution to people's vehicle problems he takes into consideration the impact of the cost to the customer and the customers financial limitations.
5/ 5stars
by  
on August 6, 2015
Have had several vehecles serviced and was pleased everytime
4/ 5stars
by  
on April 22, 2015
I understand mistakes do happen. I recently dropped of my ford focus for AC service, after the service was complete I picked up my vehicle up and went home I was sitting down and looking over the invoice and it stated that they used 28 ounces but my vehicle will only hold 18. So I contacted the store and they admitted that this was a mistake, but it kind of makes you think if they over charged for that what else could they have possibly over charged for. For these reasons I do not believe I will returning to Firestone. But the service was fast and effective but I just don't know if it is a trustworthy organization.
5/ 5stars
by  
on February 28, 2015
I go there for all my car repairs.Excellent Prompt work.
1/ 5stars
by  
on February 2, 2015
The front desk guy seemed overwhelmed but I was the only customer waiting. There was clear animosity amongst the staff that were interacting. I just wanted my oil leaked evaluated and was basically told to pay 50$, drop my car off but that they wouldn't find anything. That didn't make sense so I asked questions and was not given confidence by the answers by the front desk and he seemed defensive.
5/ 5stars
by  
on January 26, 2015
Even though the staff has changed since the last visit, I think the GM here does a great job on training everyone and keeping it together in a professional environment.
5/ 5stars
by  
on January 24, 2015
I really like using Firestone for my car maintenance. The job gets done right, the waiting areas are comfortable with up-to-date magazines, and there are many convenient locations. The folks there are always very knowledgeable.
5/ 5stars
by  
on January 24, 2015
I needed an oil change a couple days ago, and the gentleman went above and beyond with my concerns. Sold me a part that he highly recommended for safety reasons. They generality care about safety and price ranges for you.
5/ 5stars
by  
on January 23, 2015
I was there in December. Prompt, friendly, accurate service. Jim the manager greets by name and thanks you for your service.

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