Firestone Complete Auto Care: Your Source For Tires And Repairs At 1698 Highway 287 N In Mansfield

Ready to come in to your local Firestone Complete Auto Care on 1698 Highway 287 N? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1698 Highway 287 N
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #303390 Managed by John Gunter

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine lights, air filters, the battery, and more. Plus, we're dedicated to providing the best auto repair possible all at great prices and a short waiting time. Come in today or plan your appointment online or by calling (817) 405-7070.

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Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 57 Reviews
5/ 5stars
by  
on October 21, 2016
5/ 5stars
by  
on August 15, 2016
Getting a flat tire is never fun, but, if I have to get a flat tire, I'm glad to know the Firestone Compete Auto Care center in Mansfield, TX is there for me. Truly a wonderful experience. Michael was great to work with and I can't say enough positive statements about this business.
5/ 5stars
by  
on August 14, 2016
Roy was excellent. He was friendly, knowledgeable and he was able to help me get my flat tire repaired the same day even though every other business I called told me that they probably couldn't even look at it until the next day. Even though it was the end of a busy Saturday, Roy was as pleasant and helpful as if we were the only customers the whole day. He didn't try to oversell us, he responded to my inquiry about the best product for my needs and that is why we brought my car in the very next morning to have the recommended work done. We will be back at Firestone in Mansfield the next time we need good service we can trust.
5/ 5stars
by  
on July 30, 2016
Clean atmosphere! Professionalism was outstanding with excellent customer service!
5/ 5stars
by  
on June 5, 2016
The staff is very professional and helpful.Excellent service!
5/ 5stars
by  
on April 28, 2016
All the staff are great and will always do business with this location.
5/ 5stars
by  
on March 18, 2016
Great people at firestone! Yall always take great care of me and my family. Thanks yall!
4/ 5stars
by  
on December 20, 2015
Very friendly, clean store and quick but thorough service.
5/ 5stars
by  
on December 13, 2015
Great people! Awesome managment, i will keep going back.
5/ 5stars
by  
on December 2, 2015
They completed my oil change in less than 30 minutes during the thanksgiving holiday weekend.
4/ 5stars
by  
on November 17, 2015
I used them a week ago for an oil change and tire rotation with a multi point inspection. Overall they were fine but I would have appreciated them reviewing the findings from the multi point inspection. The bill stated some basic services were recommended but declined. I wasn't told about the recommended services so I was a little disappointed that they marked on the bill that I had refused the additional services. I'm being picky but when I went into the Firestone I specifically asked for a check up as well as an oil change.
4/ 5stars
by  
on November 10, 2015
Service was good.......................!!!.........
4/ 5stars
by  
on November 9, 2015
Great service, guys are great. Appreciate you being open on Sunday as well.
5/ 5stars
by  
on October 24, 2015
They helped me locate/purchase the best battery for my vehicle
5/ 5stars
by  
on October 20, 2015
I had a great experience getting my oil changed, the best since I have been going there. Which has been for about 6 years.
5/ 5stars
by  
on October 19, 2015
Friendly staff. Great technician. Reasonable prices.
5/ 5stars
by  
on October 5, 2015
I have found a place I can trust and who does good work. I will certainly return in the future.
2/ 5stars
by  
on September 20, 2015
I had an appointment to stay and wait for my car. Ended up having to leave it there for a 4.5 hour oil change and tire rotation
5/ 5stars
by  
on September 19, 2015
This is the best service center ever and my whole family uses this Mansfield location. Everyone works there and I am happy Firestone finally fully recognize the manager he has been there for years and is still working hard and very humble and fair.
5/ 5stars
by  
on September 6, 2015
I had went to a less reputable shop who quoted me one price charged me another and in the end only created more
4/ 5stars
by  
on August 6, 2015
Good experience, came in fr an auto inspection . Completed it quickly .
5/ 5stars
by  
on August 1, 2015
Needed in and out in less than 30 minutes and they made it happen.
5/ 5stars
by  
on July 23, 2015
I have used them on several occasions and have been very satisfied with their service
1/ 5stars
by  
on July 10, 2015
My car needed a new timing belt and a water pomp. I Took it to Firestone Waxahachie and they send it from there to Mansfield. They charged me $ 132 for that. Car stays 6 days there, nothing good happend. We call after 3 days, they lie me the car will be ready in 1-2 days. Second phone call, car still not ready, we asked the price, they say will be $ 2000 - 2500. We payed a tow car (another $ 165) and have it back home. They didn't work nothing on it. Bad part, they stole a little audio device (wich cost $ 10) that i have in the car attach to a memory stick, where i had all my family pictures. I can buy another one, but all the photos and the memories money can't buy!
5/ 5stars
by  
on June 27, 2015
The work was done in a timely manor. The staff was super polite and expand everything. The atmosphere was pleasant.
1/ 5stars
by  
on June 27, 2015
Our car was towed to Firestone recently after it stopped running. The same day we were quoted parts up to $3100 to complete the repairs. Suspecting that the prices were too high, i compared the repair cost of one such item (the alternator) to another auto repair shop a few miles away. Needless to say the price at the competitor was nearly $100 cheaper. So we got our Sonata out of firestone as quick as possible and brought it to the other shop. They looked at our car, and called back stating that they could not find issues with anything other than the alternator (firestone insisted that we needed a whole new air conditioning system, throttle position sensor and reprogramming). After replacing the alternator, the other guys tested the car and it's been running great ever since. All in all, very upsetting that Firestone tried to sell me $2500 worth of repairs that were not infact, at all necessary. I will never go back or recommend them to anyone...
2/ 5stars
by  
on June 21, 2015
I had an appointment but was able to arrive earlier. I called ahead to see if they could service my car earlier and was told to bring it in. I arrived early and actually waited past my original appointment time to be waited on. I was not kept informed and had to get up and ask if my car had even been evaluated since it had not been moved since I parked it in front of the service stall. I tried to inquire about buying tires but everyone was too busy to help me. I do not plan to use Firestone again.
5/ 5stars
by  
on June 17, 2015
Went in for oil change and state inspection. Did both quickly.
5/ 5stars
by  
on June 16, 2015
Went in there needing a set of tires for my suv and wanting the same tires and I was told they were discontinued but that the ones that took their place they could get. Manager pulled got them to his spot even after the system said only two in the area. I got my third on my truck the next day headache free. Thanks Firstone employees
5/ 5stars
by  
on June 15, 2015
The management and staff are very friendly and helpful.
5/ 5stars
by  
on June 14, 2015
The service was great. I came in on Sunday because of my schedule and they were very accomodating
5/ 5stars
by  
on June 9, 2015
This was a fantastic shop - very easy to work with the staff and my work was completed quickly / on time. Will be going there for more auto needs because of the convenient location, friendly staff, and quick turn-around.
5/ 5stars
by  
on May 28, 2015
I used them two days ago after a torrid experience with my tires.They were patient and straightforward and very eager to help me.
3/ 5stars
by  
on May 26, 2015
I always schedule an appointment, and during my last two experiences, scheduling an appointment does not save you time, I am always there for over an hour during mid week afternoon appointment.
1/ 5stars
by  
on May 25, 2015
I was told over the phone that I had to get a Dyno inspection done. Very few places do that, so I went to Firestone. After debate among several employees, it was decided that my vehicle did not need the Dyno inspection, just a safety inspection. I was told it would be an hour and a half. I figured ok, I'm already here, whats an hour and a half? It's a mistake, that's what. After 3 hours oflistening to people complain, they finally pulled my vehicle in for the 10 minute inspection. Won't be back there again. FYI... you should be using the inspections to gain customers, not drive them away.
5/ 5stars
by  
on May 16, 2015
The people there are polite, knowledgeable, and easy to work with. No one likes to spend money on maintaining or fixing their car - these folks make it a little less painful.
5/ 5stars
by  
on May 12, 2015
Very good work, and excellent treatment. I commend thee, Firestone.
5/ 5stars
by  
on May 9, 2015
I also bring my car and truck to the Mansfield Firestone location. They have the best service and what a wonderful team!
5/ 5stars
by  
on April 22, 2015
After hitting a curb at a high speed, I was very anxious that the damage was major. The gentlemen at Firestone were quick to diagnose and even quicker to repair. They replaced the tire, wheel, and hubcap at a great price. They also cleaned all 4 tired and hubcaps and rotated them. You couldn't tell which tire took the hit! My car looked new when I went to pick it up. Exceptional work.
5/ 5stars
by  
on April 17, 2015
Great manager even came and picked me up from home to bring me back to my car. Their front desk people and the mechanics are very friendly, efficient, speak to me in a way that makes me feel comfortable, educate me on car maintenance, fair rates, and trustworthy. Steve Long is the best mechanic.
4/ 5stars
by  
on March 26, 2015
These guys are generally thorough, but have been notoriously slow. I was able to set an appointment this time, and they finished in good time. And I was not treated with the usual recommendation of multiple expensive repairs. This time, good experience.
5/ 5stars
by  
on March 5, 2015
I used them last week and have recomended to my daughter for new tires, hopefuly she gets a good deal like I did!
5/ 5stars
by  
on February 4, 2015
Firestone did a great job with my last oil change service. They also informed me of a potential leak so that I could monitor it and be aware of what my vehicle is doing. Thanks again.
5/ 5stars
by  
on February 4, 2015
Great service , friendly staff, been useing them for past 6 years ,
5/ 5stars
by  
on February 3, 2015
I gave four stars only because of the location. It's a bit far to go shopping etc. If this store was on the other side of the highway it would be perfect. They are great and once i was quoted a price on tires that i bought but ended up being the alternate size and more expensive. When checking out another salesman charged the higher price but once it was pointed out what i was quoted it was fixed. Been a firestone customer for 12 years and will continue too.
4/ 5stars
by  
on February 3, 2015
they always do a good job without a lot of dialogue.
3/ 5stars
by  
on February 3, 2015
Service has been up and down in the past year since Tad has been promoted. Two of the customer service personnel need better training because when I called in the past and asked to speak with a manager, I was informed that there was no manager there on that day. I asked specific questions of the two people I spoke with and received opposite answers. I later found out from the car dealership that all the car needed was a new battery -- Firestone was not able to tell me this originally. When I informed the manager at the time, he credited me the cost of a new battery, but nothing for my stress and aggravation.
3/ 5stars
by  
on February 1, 2015
Recently went in to Mansfield location for oil change, front end alignment & rotate tires. Expressed problems with front end upon check in, at the time of check out, technician could not give any information. I still had questions on front end, regarding noise's. Person who did front end alignment was not there, was told he was at lunch, but would have him get back with me. I have never received any follow up on this matter!
5/ 5stars
by  
on January 27, 2015
I've been using this shop for many years and for many different cars. They diagnose well and know when a problem is common to certain cars. This has been helpful when repairs have been covered under recalls. Repairs are timely. They tend to suggest more repairs which increase the cost, but I have never had them be wrong about a needed maintenance item. Sometimes I think I could save some money at a local shop, but I don't think I would get my cars back as fast and they wouldn't have the same level of expertise.
5/ 5stars
by  
on January 26, 2015
We appreciate the quality of service we receive from Stephen. John and their complete staff. We take our vehicles here for oil changes, tire and other repairs. We enjoy the fact that the mechanics are thorough in their inspection of our vehicles, that's how we found out that my car needed tires. We purchased two and are going to schedule soon to replace the other two. Each step was clearly presented along with option to address the problem, and a visual check was shown to us also. We trust these people with our cars and safety, like your commercial says we drive a firestone. Thank You and please keep this team together!
5/ 5stars
by  
on January 26, 2015
I have utilized Firestone stores for several years which has included service for two of my prior vehicles. For the past 4.5 years I have utilized the Mansfield, TX store and found the folks to be very helpful and pleasant to work with even when it was going to "cost" me more dollars thaan I wanted. :-) Good experiences at this store.
5/ 5stars
by  
on January 25, 2015
What makes this location different is the outstanding customer service displayed by every employee, at every level. It begins with their "nicesness" and politeness, and ends with the quality of work that they produce that makes me keep coming back for anything related to the maintanance of my car. The staff has clear guidance and direction. Their leader "talks the talk and walks the walk" along with everyone that works in the Mansfield location.
2/ 5stars
by  
on January 25, 2015
First time was for a battery...left the car and had no problem....next time was for an oil change. I made an appointment, arrived at the scheduled time, then sat for over an hour and the car was still not in the bay...I asked for the keys and left. They offered the oil change for free, but I declined...went to Meinicke and was in and out in 30-45 minutes with no appointment.
5/ 5stars
by  
on January 25, 2015
I have been using Firestone service for years. The Mansfield store and it's staff our top notch. I really like going there when I need work done.
1/ 5stars
by  
on January 24, 2015
Waited a long time for a flat tire repair. The customer service was horrible
5/ 5stars
by  
on January 23, 2015
I take all of my vehicles to Firestone and have Tim K. perform all the work. He is very knowledgeable, and does excellent work. I have never had an issue with this Firestone. They provide excellent service at an affordable rate. They also offer a military discount for Active and Retired Military. I can only speak for Tim K.'s service and knowledge, as he is the only technician that has ever worked on any of my many vehicles. I have been a customer for over 5 years.
5/ 5stars
by  
on January 22, 2015
I've been taking my vehicle to Firestone Complete for several years. The customer service is great. The advisors explain the repairs requested or required. If necessary they update you during the repair.

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