Car Repairs And Tires At 2250 Kelly Dr From Your Lackland Afb Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2250 Kelly Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2250 Kelly Dr
Get DirectionsHours + Information
Sun9a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #328317 Managed by Michael Wright

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll check lights, steering, belts, and more. Plus, we're devoted to offering the most consistent service on the market, all at reasonable prices and short wait times. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 28 Reviews
5/ 5stars
by  
on June 12, 2016
your employees are all hard worker specially manager. Keep this people they work hard.
5/ 5stars
by  
on May 11, 2016
I want to thank all the technicians that fix my car. The workers or manager gives advises and help costumers how to manage their cars.
4/ 5stars
on May 11, 2016
5/ 5stars
by  
on April 8, 2016
I took my car in for an oil change. I needed it to be completed quickly because I am the care taker for my Wife. She just received a kidney transplant. Mike W took great care of me and my vehicle and had the work done before I asked. I love their customer service. It's a busy Firestone and they always do their best to get your repairs done in a timely manner. Customer service is always A1 at the Lackland AFB location.
5/ 5stars
by  
on March 25, 2016
From tje initial phone call to the close out of my invoice- the team was exceptional! Fred was an exceptional advisor and the team stayed after hours to make sure I was taken care of. They kept me informed of my vehicle atatus and made aure I wS comfortable the entire time Kudos to Fres and the team at Firestone at Lackland AFB!
5/ 5stars
by  
on November 21, 2015
Their convenient on base location was a life saver for me and my little car. They were friendly and helpful from the moment I walked in. The staff is knowledgeable and had my car fixed in a timely manner. I appreciate their help!
5/ 5stars
by  
on November 15, 2015
I went to Firestone at JBSA today to have a bulb in my headlight replaced. I paid for the bulb and replacement service in advance. The employee promptly worked on my vehicle while I waited in the store. He returned soon thereafter and gave me good news. The bulb in my headlight had come loose from the wiring and did not require replacement. He allowed me to return the bulb and refunded me the replacement service as well. This was a simple gesture of honesty. But it meant a lot to me. He could have easily replaced the bulb in less time than it took him to refund me the money. Excellent service and integrity!
1/ 5stars
by  
on October 24, 2015
What is the point of making an appointment of they are going to make you wait 2 hours? Firestone has completely lost my business.
5/ 5stars
by  
on October 17, 2015
I always receive great customer service from the lackland Firestone staff, they always take good care of my car!
5/ 5stars
by  
on October 14, 2015
I had an emergency situation with my vehicle. The guys at the Firestone store were able to assess the situation and fix my car by the next day. I was really impressed with the customer service and the quick turn around time it took to get my vehicle up and running like normal again. Thanks guys, especially Victor and Reuben! You really made this situation stress free.
4/ 5stars
by  
on September 21, 2015
Excellent customer service provided to me for this visit
1/ 5stars
by  
on September 16, 2015
I went to get a tire rotation, wheel alignment, fix the ac belt, and just a check up. They said it would take a day. It took 3 days, after which, more problems. I picked my car up as they were closing and by the time I got to my car and noticed how it was barely drivable, it was too late as they were already closed. The car is no long ibn working order due to the damages they caused.
5/ 5stars
by  
on September 16, 2015
I love the convenient locations of Firestone. This one in particular is located on base which made dropping off and picking up a breeze! Customer Service was great by the whole staff.
2/ 5stars
by  
on August 8, 2015
I arrived to Firestone at 0900 when customer service hours start, I am the second customer in the service area. I showed up early to beat the rush and get my car inspected for my state registration. I asked the front desk clerk how long it would take. He said between 30-45 because his inspector just got there and had to warm up with coffee and couldn't be immediately relied on. I said, that doesn't make any sense, he replied, "I know my guys and know that he can't just get here and start right away, I have to give him time to wake up." I think this was unacceptable, I planned my time accordingly to get there early enough so I can get out of there reasonably in 20 minutes, and this guy is telling me his guy is not ready to work? Horrible. I got my car back in 30 minutes, because I pushed him to get his folks moving, but either the desk clerk needs to work on his customer service finessing or engage with his team and have them effectively do their jobs they are paid to do. There are several solutions (come in 20 minutes early to give yourself time to get ready)!!!
5/ 5stars
by  
on July 30, 2015
I purchased new tires for my son's BMW recently at the Lackland AFB Service Center . We were greeted promptly and give options in order to make a sound decision. That was just the beginning. I received a timely appointment and service that exceeded my expectations. All in all this was a pleasant experience at a cost that was reasonable
5/ 5stars
by  
on July 28, 2015
I used them one or Two week ago and I like them. They are friendly, explained the process to be fixed. They are polite and honest.
5/ 5stars
by  
on June 5, 2015
Each time I arrive at this location, the crew work together as a team in order to timely provide whatever service I need. I am very pleased with their gracious and courteous assistance and always look forward to going back.
5/ 5stars
by  
on May 18, 2015
Was provided prompt, professional and excellent customer service on short notice.
5/ 5stars
by  
on April 23, 2015
The service desk attendant was extremely detailed.
5/ 5stars
by  
on April 13, 2015
Service meets expectation and backed by great warranty
4/ 5stars
by  
on March 21, 2015
My experience with car care at "Lackland AFB" goes way back when they operated their own car care center. When "Firestone" showed up at the base-I was surprised. The customer service is great...the wait times are long; so one is better leaving it for the day. Just don't understand why their [Firestone] services are not tax exempt since they are on a military installation. I don't pay tax at the BX etc...so just curious why they add sales tax when billing out the services.
5/ 5stars
by  
on March 4, 2015
Excellent customer service and excellent car maintenance too. They were friendly during the whole process of the visit.
5/ 5stars
by  
on February 27, 2015
I consider LAFB Firestone my home base station for all my vehicles for services.
1/ 5stars
by  
on February 26, 2015
I went to them to get my brakes done and they still squeak. They are terrible
5/ 5stars
by  
on February 10, 2015
I have been able to maintain my Honda Accord to top performance, thanks to the service professionals at Lackland Firestone.
5/ 5stars
by  
on February 3, 2015
Johnny took great care replacing the engine in my car. He treated the car as if it was his own. After the 500 miles on the new motor, Johnny made the car a priority taking personal time ensuring that it all worked flawlessly.
4/ 5stars
by  
on January 25, 2015
I have used the Lackland Firestone since 2010. I continue to use it because of the professionalism and the quality automotive services.
1/ 5stars
by  
on January 24, 2015
Make sure you take pictures of all your tires before you have work done on them. They will tell you, you have missing parts like caps or lug nuts. So beware. Firestone lost a customer over a $12.00 Wheel Cap.

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