Car Tires And Services At 8920 W Sam Houston Pkwy N: Firestone Complete Auto Care In Houston

Ready to come in to your local Firestone Complete Auto Care on 8920 W Sam Houston Pkwy N? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

8920 W Sam Houston Pkwy N
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #356481 Managed by Nhat Nguyen

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect fluid levels, wipers, hoses, and more. Plus, we're committed to offering the most consistent service on the market, all at reasonable prices and short wait times. Stop by our store today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(3.6 of 5) - 18 Reviews
5/ 5stars
by  
on December 8, 2015
I am generally pleased, however when the price for a brake pad replacement was quoted and I thought it was high, THEN I was told there was a special which was approx. $100 cheaper. Why wouldn't that just be offered in the first place?
2/ 5stars
by  
on November 18, 2015
I brought my car here yesterday for an oil change after calling ahead and being reassured that I would be in and out in no time. I waited an hour and a half for an oil change and wasn't told until after I had my keys back that it would be $55.
5/ 5stars
by  
on November 18, 2015
I have started a new fleet account with this Firestone and they have been real good to our company. Expert service and great pricing.
5/ 5stars
by  
on November 17, 2015
Best customer service ever. The manager was so helpful too
1/ 5stars
by  
on November 16, 2015
Took over 4 hours just to change brake pads. What is the point of scheduling an appointment if it takes over 4 hours. I will never come here again!!!
1/ 5stars
by  
on November 11, 2015
firestone, has always been my go to place but as of late I have been disappointed, not only did I take my personal vehicles but also the fleet of vehicles we have in our company. I will be a different shop due to poor communication, and bad service. I am not the type of person to complain or leave reviews, but like I mentioned Firestone has disappointed the last few times.
4/ 5stars
by  
on October 9, 2015
Brought truck in for radiator leak. Had to return next day. leak still there, but was diagnosed again and found radiator was bad . replaced. problem corrected. The first days work which did not correct problem was compensated .I was pleased with work, although extra delay.
5/ 5stars
by  
on September 10, 2015
After one or two issues the first time I used their service, as promised I returned and received first class service.
5/ 5stars
by  
on September 10, 2015
Rob, Sean and all the people at this store take good care of me and my two vehicles.
5/ 5stars
by  
on August 27, 2015
Had a vibration and did alignment and balancing, Jeff and his team, at the West Road and Beltway, provided sound advice and very professional service, I have been in the US for 4 years and I have found my auto shop, will recommend the West Rd and Beltway 8, Houston, TX, location anytime.
5/ 5stars
by  
on August 6, 2015
I bought tires from them and had my oil changed . Recently went in to get my belt changed on my truck .
1/ 5stars
by  
on August 5, 2015
They did not do a good job aa to put our tires,and time wise we waited 21/2 hours.Nhat Nguyen bad service from mouth
1/ 5stars
by  
on May 23, 2015
waited an hour for an oil change. i had a coupon for $20 oil change but got a full car analysts. i know my check engine light is on, i know i need new tires. i paid for an oil change-change my oil. plus i couldnt get the discount without a coupon and had to reschedule. why not go the extra mile for a customer and print it out. How about being enthused when a paying customer walks in. i walked in an Apple store with a technical issue and the tech was eager to fix it. i felt good that a tech was happy to solve my problem. your guys dont do that.
5/ 5stars
by  
on February 26, 2015
My car is really picky about tire pressure and warning lights (which are impossible to ignore) go off on the dash if a tire is even slightly low. I feel terrible about stopping in just for air but I have no way of getting the pressure correct if I go to a self serve air pump at the gas station. The guys are always really nice about it, I hope they remember that I get all of my other service done there as well.
4/ 5stars
by  
on February 26, 2015
I took my Hyundai about 2 months ago for an oil change. .and apparently they didn't tighten the screw or plug..where the oil is...and it leaked it all out leaving it empty...I only new because a light in my car came on asking me to add more oil..so I had to take it near where I was..which was not Firestone. .and they told me I had not 1 drop of oil in my car because who ever did the last oil change did not tighten it up and it Ieaked all the oil...I decided to give them another chance..I took my escalade to check because it was shaking alot...they told me it was the front left bearing and a balance to the tires needed to be done so I agreed...I hope this time they checked their work twice before telling me its done...
5/ 5stars
by  
on February 4, 2015
They are always helpful and kind when dealing with my functional car. They try to get the best deals for me with the warranty company and never present me with a long list of repairs. Every repair has been successful, and reasonably priced.
1/ 5stars
by  
on January 27, 2015
It took 1 hour for them to do my car inspection. Too long. Not recommended.
5/ 5stars
by  
on January 22, 2015
They were friendly and had my vehicle ready when promised. I would recommend them to everyone. Another time I used this store I had severe chest and stomach pain while waiting. THey were very helpful and concerned and offered help. I called a friend and they continued to check on me until my friend arrived. great customer service doesn't say enough.

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