Car Tires And Services At 5719 Kirby Dr: Firestone Complete Auto Care In Houston

Welcome to Firestone Complete Auto Care at 5719 Kirby Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

5719 Kirby Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #7552 Managed by Kim Radke

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll examine lights, air filters, hoses, and more. Plus, we're dedicated to giving you the best service possible, at unbeatable prices and a short waiting time. Visit our location today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 34 Reviews
5/ 5stars
by  
on November 16, 2016
While waiting for my oil change, I witnessed the staff deal with a particularly difficult and rude customer. They treated her with the same level of respect and patience as any other customer even though she did not treat them with respect. When I went to pay, they offered me a better coupon than I had printed off! I will continue to get my car serviced here!
1/ 5stars
by  
on August 11, 2016
i appreciate that you'd like to know that your employees are taking care of their customers, but so does everyone else on the planet. When i picked up my car and was asked whether i'd like the receipt emailed, i responded yes. Then i asked whether my email address would be used for other communications and solicitations. I was told no. Now i have received emails from you two days in a row inviting me to participate in a survey. I don't have time to review everyone who performs a service for me and i suspect others feel the same. i am annoyed with the two requests and that my email address was compromised. yes the service was good but you, management has let me down. i will take my business elsewhere
1/ 5stars
by  
on July 2, 2016
It took 3 days for my car to be fixed when it should have taken only 3 hours. It was never even test driven and I had to bring it right back to show them that a faulty strut had been used. Very poor skills and customer service throughout! I ask you would you return to this place? I would not.
2/ 5stars
by  
on June 23, 2016
Good - Wheel balancing was done before scheduled time. Bad - Driven off to find low tire pressure warning a mile later. Using my own gauge got 26PSI on the tire (spec is 35PSI cold). Had to go back and had them checked all 4 tires and filled 2 of them. Why was this not part of post-service check? Making me lost confidence on whether service was done properly. Not sure I will be back.
5/ 5stars
by  
on June 21, 2016
Came in for struts and spark plugs, got fast service that was complete 3 hours faster than expected and at a reasonable price for parts/labor.
5/ 5stars
by  
on April 18, 2016
I appreciate their competence and total honesty.
5/ 5stars
by  
on March 21, 2016
I had a great experience at this Firestone. I was always kept in the loop on what was going on with my car, as well as cost estimates.
5/ 5stars
by  
on December 9, 2015
I had all my tires switched and the customer service they provided was outstanding.
5/ 5stars
by  
on November 30, 2015
They replaced my shocks and struts in a timely manner. I am very pleased with the service, including customer service. Eric made sure that I understood what my vehicle needed and answered all of my questions. They even gave me a ride to work.
5/ 5stars
by  
on November 23, 2015
I needed a new tire and brought my car in LATE in the afternoon; the work was completed quickly and I was on my way!!
4/ 5stars
by  
on November 21, 2015
I used the Kirby location a week ago and was happy with service provided.
5/ 5stars
by  
on November 15, 2015
The man changed the wiper when it is raining outside.
5/ 5stars
by  
on November 9, 2015
Even though I came in an hour and a half late to my appointment, they accommodated me and got my car fixed on the same day!!! Jim was super understanding and polite. My go to tire shop!
5/ 5stars
by  
on October 26, 2015
Great and helpful service. Had to get a tire repair and it was done quick and without complications.
5/ 5stars
by  
on October 20, 2015
I had a flat tire and the shop was about to close. But they went the extra mile for me and helped me with their fast service and economical tire.
5/ 5stars
by  
on October 19, 2015
needed to get my car inspected for new TX registration, they took care of it quickly same day.
5/ 5stars
by  
on September 21, 2015
I always take my Hyundai Accent to this Firestone. They do prompt and honest work and have the car ready at the time they promised. It's very convenient for those of us who work in the Greenway Plaza area.
5/ 5stars
by  
on September 18, 2015
Received timely, thorough with helpful recommendations on my 2005 Toyota. Could not have been happier with the professional service!
5/ 5stars
by  
on September 16, 2015
I was in a bind on Labor Day before a long road trip. They came through with flying colors.
3/ 5stars
by  
on September 8, 2015
I got 4 old tires swapped out with new ones. The manager was table to match price from a mjor internet site and got everything done in one day. The parts that need improvement are: wrong inflating pressure - seems to ignore information on door sticker and just put equal pressure on all 4 tires, plus the rims come out very dirty. Technician didn't seem to have made any effort to cleanup the glue and black dust on the rims after mounting at all. These are minor things, but will be what I recall when considering where to have my cars serviced in the future.
5/ 5stars
by  
on September 5, 2015
I have used Firestone on two different occasions now and I highly recommend their services. Tom was the associate that took care of me promptly, with genuine sincerity and I will definitely be returning for any future repairs. Make sure to see Tom for anything you need :)
5/ 5stars
by  
on August 9, 2015
While leaving Houston this morning to return home, the battery charge light came on. Afraid to drive 2 plus hours, Firestone was the only place we could find open. They were great in diagnosing our problem (alternator) and repairing it. We were in a jam and they bailed us out. Our service rep was friendly and helpful. Thank You. If we lived in the area, we would recommend Firestone to everyone.
5/ 5stars
by  
on August 8, 2015
This place is great couldn't ask for better auto care. ....
1/ 5stars
by  
on August 6, 2015
Got four new tires. The next day, my mud flap broke off into my front tire, pulling a bunch of other plastic parts underneath the car and causing a good bit of damage. Two weeks after the change, I woke up to a completely flat tire, no holes or defects found, and the tire has stayed inflated since putting air into... Strange. Anyway, two coincidences after the Firestone service on a newish car (10k) miles is enough to convince me of causation.
4/ 5stars
by  
on June 14, 2015
I dropped my car off to get the Inspection Sticker. They said it would be an hour and a half and when I came back it was ready.
2/ 5stars
by  
on June 12, 2015
I took a vehicle last week to get new tires. I do a lot of car work myself so when I got home I checked the torque specifications on the lug nuts. The tire technician had torqued all the lug nuts down to over 150 ft lbs of torque. This is well over twice the amount of torque that is specified for this vehicle. I even had this conversation with them before they started to work on the vehicle and they STILL didn't check the torque. Lazy, unprofessional, and sloppy workmanship. I won't be going back as I'm sure if I had broken studs they wouldn't be offering to fix them.
5/ 5stars
by  
on June 2, 2015
Thank you so much Thank you so much Thank you so much
5/ 5stars
by  
on May 30, 2015
The service people were friendly, efficient and gave good estimates of the work to be done. They were able to deliver on their promises. The wait room was comfortable I will be back.
1/ 5stars
by  
on May 9, 2015
I did not appreciate the service and the fact that my truck was there for 8hrs! Never coming back and will not recommend anyone to leave theirr vehicle there! Since the sale advisors do what they want
5/ 5stars
by  
on April 23, 2015
I will make this my go-to Firestone from now on. Kim, Tom, and Leonard as well as the service team took care of me and my car perfectly. They communicated clearly and had my needs met as promised. Thank you!
5/ 5stars
by  
on February 2, 2015
I took my car in for new shocks all around and an oil change they were great and paid close attention to detail talked to me about my car I'm very happy
4/ 5stars
by  
on February 1, 2015
My recent full syn oil change was quick and at a fair price...friendly staff...
5/ 5stars
by  
on January 27, 2015
This Firestone location is fantastic. Leonard provides excellent, timely service. My car runs great on their service.
5/ 5stars
by  
on January 23, 2015
We have two Subarus and get all servicing done on them there that we can, rather than driving all the way out to the Subaru dealership. Leonard and Trent usually service us, and always greet me by name when I come in. We like the fact that when we go in for our oil changes, they go over the entire car and let us know if we need to have anything else done

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