on March 2, 2017
I always use this location for any of my automotive needs. The staff here is super friendly, very knowledgeable and always gives me honest advice on what my vehicle needs are. The technicians work hard to give you exactly what you need, and the sales reps always give me the best deals they have to try and make things affordable for me. I have visited other repair shops on the area and been lied to about repair costs for my car, but these men and women are honest and don't try to cheat you or cut any corners. I highly recommend this location!
on January 9, 2017
THE GUYS THAT DID THE WORK AND THE MANAGER WERE VERY HELP FULL AND THE KNEW THEIR STUFF. I HAD A GREAT EXPERIENCE AND WILL MOST LIKELY WILL RECOMMEND TO MY FRIENDS AND WILL RETURN WHEN I NEED SERVICE DONE TO MY CAR.
on January 8, 2017
If you want a place who cares for you as a person and not a dollar sign, make this your store. They saved me hundreds. I'm forever a loyal customer.
on July 2, 2016
Left my 2008 Jeep Liberty to have the front brakes replaced at 3:00 pm and was ready 2 hours later
on May 14, 2016
Worst customer service I have ever experienced. Connie the manager was rude, and completely disrespectful. Never again will I take my car here. The worst Firestone there is in town. Called three times to see availability for an alignment,rotation and balance, and they never had time supposedly. I have a lifetime alignment, rotation and balance on 5 of my cars and they never took that into consideration. This store is awful, worst customer service ever and they never even did what I asked them to do. I left my car over night and they still didn't finish what they said they would do.
on March 20, 2016
Great timing. I suggest having an appointment. They stay busy. They were very respectful of my time and the service I requested. My previous experience at another location had me questioning if I wanted to continue my business with Firestone but they made me confident I was in good hands.
on March 12, 2016
Excellent costumer service
on May 22, 2015
My family decided to take a last minute trip and we could not with the tires we had. I went to the Dacoma Store in Houston, TX with a major time constraint and they provided me with exceptional service, got me in and out and with an awesome set of quality tires. IF they would not have been able to do this we would have not been able to take this much needed trip. We drove off with a fresh new set of tires and with a safe feeling as we took the road. Thank you to Mr. Fuentes for your services and definitely exceeding our expectations.
on February 2, 2015
My last service was to replace a power steering pump, although I had not noticed the symptoms listed by the tech. It took much longer than estimated, creating some lessening of my confidence. Since then there is a noise in the steering which two days ago became worrisome. Time constraints have prevented my returning. All employees were polite; transport to and from the shop was provided.
on January 28, 2015
I have taken my car there several times and they are always efficient. They communicate with you and complete the service requested.