Car Tires And Services At 1502 Washington Ave: Firestone Complete Auto Care In Houston

Welcome to Firestone Complete Auto Care at 1502 Washington Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1502 Washington Ave
Get DirectionsHours + Information
Sun9a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #7528 Managed by Donald Reaves

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine oil level, steering, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at affordable prices and a quick wait time. Visit our location today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(3.9 of 5) - 43 Reviews
5/ 5stars
by  
on April 16, 2016
Manager, Donald, is quite knowledgable and detailed, as an automotive manager should be. My customer experience was outstanding! Highly recommend this location.
5/ 5stars
by  
on April 2, 2016
I couldn't be more satisfied with the outstanding service that was provided by Donald . I thought my car was gonna take about an hour , however , it was ready in 20 minutes ! The technician Daniel also kept me in the loop on the status of my car . AWESOME TEAM AT THIS LOCATION ! Great to see the interaction between the manager & his customers , not just " hand me your keys & have a seat ". Friendly banter all the way around . More stores should copy the template that this store has made for itself . AAAAA++++++ !!!! :-) :-)
5/ 5stars
by  
on March 24, 2016
5/ 5stars
by  
on March 22, 2016
5/ 5stars
by  
on March 21, 2016
My sales rep was extremely corteous, knowledgable and quick. It's a shame I couldn't remember her name as I'm writing this review but I was extremely happy with my services. She didn't push me to do Something I didn't need and showed me the issues with my tire. Thank you.
5/ 5stars
by  
on March 21, 2016
They finished my car sooner than I thought they would!!!!
5/ 5stars
by  
on March 21, 2016
The prices are reasonable and the discounts come in handy!!!!
5/ 5stars
by  
on November 28, 2015
I like the professionalism of the service writers there. They also give me good deals ,when they are available , without me asking for one.
1/ 5stars
by  
on November 24, 2015
they have enough employees here to grill outside but not enough employees for minimal customer service. they were speedy on telling me if would cost $500 to fix my car. i told them i could bring my car back on monday due to my time constrictions. they said great, we'll bring your car around. 30 minutes later i finally get my car keys so i could get out of there. but luckily if you want a hotdog half of their staff is outside grilling. after being a loyal firestone customer for 10+ years, its hard to say that i do not want to use their services anymore.
5/ 5stars
by  
on November 21, 2015
Needed inspection. Was told 2.5hr wait. 45 mins later I was driving away with an inspection and new tire. Mgr was very imformative and thorough.
2/ 5stars
by  
on November 9, 2015
Let me start off by saying everyone was friendly. This review is about pricing and procedure. I came in to get an oil leak repaired. I was told they would take a look and get back to me. There was no discussion of a potential price of placing dye in my car. When I arrived to pick of my car I was told I owed $50. $9.99 for the dye $39.99 for labor. $40 to pour a liquid in my car and to come back next week?! That's ridiculous. More importantly, I've never heard of a mechanic that can't clean some of the oil to see where the leak is coming from. I feel the dye is lazy. Also how would you see the dye a week later when I have to put oil in my car every other day?
4/ 5stars
by  
on November 6, 2015
I would havexpect rated 5 star but I was given a different quote over the phone but when I got to the store it was more expensive based on what I intended to pay.
4/ 5stars
by  
on October 27, 2015
Great Service!! In and out in about an hour. Had new tires place and alignment.
5/ 5stars
by  
on October 15, 2015
Donald is warm and welcoming. Extraordinary customer service and work.
5/ 5stars
by  
on October 14, 2015
Check engine light finally solved! After taking my car to another shop twice, Firestone diagnosed the problem and so far so good, no check engine light!
5/ 5stars
by  
on October 9, 2015
I arrived to the store with a flat tire at 6:40pm. 15min later I had my car back with a new tire and ready to go!
5/ 5stars
by  
on September 28, 2015
I turned in the car for an oil change and tire alignment and got the car back by 11 as requested. Service was excellent.
4/ 5stars
by  
on September 19, 2015
Usd them two years in a row and I'm happy. I will recommend
5/ 5stars
by  
on September 14, 2015
Donald Reaves & his staff are by far the best crew I have taken my Jeep to. It was a minor bumpy road diagnosing & fixing my problem, but Don & his staff kept me up to date & worked hard to get me in my vehicle the next day. Great group of men working at this Firestone.
5/ 5stars
by  
on September 4, 2015
They did a wonderful job and very fast. I can always count on them
5/ 5stars
by  
on August 14, 2015
I schedule a 7:30am appointment the day before for an alignment and oil change. My care was ready by 9am. I heard some of the horror stories. However, I wanted let everyone know there are good stories. I'll definitely be back!!!
2/ 5stars
by  
on August 6, 2015
People were very friendly, but over 2 hours for an oil change means I won't be returning, since I'd made an appointment.
5/ 5stars
by  
on August 6, 2015
I have now come to Firestone 3 times for replacement of my run flats. They always get me in day-of, and they provide better, faster service and are less expensive than my dealer. I will certainly continue to come to Firestone. Thank you for your help!
1/ 5stars
by  
on July 22, 2015
Firestone failed to fix my problem the first time. I took it back a second day and noticed that they had not worked on it at all. They advised they could not fix the problem but would not give me a refund. Terrible service.
3/ 5stars
by  
on July 6, 2015
Inconsistent communication. Weak customer service.
3/ 5stars
by  
on June 30, 2015
Arrived on time for my scheduled appointment to replace one tire on my vehicle. I waited around as I knew this was a simple and quick process...just over 2 hours later, my car was finally done.
5/ 5stars
by  
on May 31, 2015
I have been using this location for over 15 years.
5/ 5stars
by  
on May 18, 2015
I was a little nervous after hearing horror stories of other Firestones using high pressure to convert oil changes into uneccessary major service. However, my own experience (@Washington Ave, Houston) was of quick and courteous service. Will return for my next oil change.
5/ 5stars
by  
on April 22, 2015
Courteous and friendly service staff. I will definitely be going back.
5/ 5stars
by  
on March 8, 2015
Upon arrival at Firestone, I found out the appointment I made the night before on Firestone's website was in error. It turns out you can't make an appointment to get your car inspected, although the website allows you to. I lucked out in that I arrived just as the technician was coming back from lunch so I didn't have a long wait or have to come back later. You should really fix that part of your website.
3/ 5stars
by  
on March 7, 2015
Had to return multiple times to the shop. Replacement my equipment with faulty equipment, which had to be replaced (they did change it out no charge). Did not return lock key. Took far longer than estimated time.
1/ 5stars
by  
on February 27, 2015
On the lift at 8am and still took all day. Screwed up brake job so bad rotor was glowing and van had to be towed back. Guy at desk admitted it was there fault for not test driving but said what do you want me to do. The next day it took all day again for repair on the damage they caused. Pads,rotors, wheel bearings and new caliper. Now I have a 500$ bill to pay. That's just for the rear pads. Took the van to another place and same job was 200$. If you go to Firestone on Washington bring lube, you'll need it.
1/ 5stars
by  
on February 27, 2015
I went in because the sound on the radio went out. The person who allegedly " looked at it" said it he could not do it. Ok, he really appeared not to really want to do. I have been there before and each time there is a little attitude. Condescending. I will not go back there ever again.
4/ 5stars
by  
on February 27, 2015
Had to replace all 4 tires on my Subaru. Called early in the morning and told they had the tires in stock and to come in whenever I can. 3 hours later-job is done.
5/ 5stars
by  
on February 26, 2015
They did a good job on my car and also they treat the customers with respect and explain what other things your car might need
3/ 5stars
by  
on February 26, 2015
I went for a tire rotation and oil change. They changed the oil but they called me and said we cannot rotate your tires and the two front tires need to be replaced. My tires had enough treads and they could work at least 10K more... and I did not agree with tire change.
5/ 5stars
by  
on February 4, 2015
I went there twice - once unexpectedly with a flat tire and the second time to get my brakes fixed. Each time I was greeted immediately and courteously. I was told that they don't plug tires, but they did what they could with my situation. My brakes work great now, my only concern was that my front brakes had been squeaking (and they were new), so I asked them to find out why they were squeaking and that did not get answered. But I would definitely go there again for service on my car.
1/ 5stars
by  
on February 4, 2015
I dropped my car off at lunch to have one tire (damaged from road debris) replaced. I was promised repeatedly that it would be done by 4:00, then the sales pitch started. I needed all new tires, we're having a sale, etc. When I walked back to pick it up, my truck was in the same place as where I had parked it hours earlier. Instead of any sort of apology, I got multiple "reassurances" that it would be done right away, and was told that the guy that would be doing it (who had been sitting in the lounge with his feet propped up when I walked in) didn't normally do tire replacements (?), but that he would "take care of you". An hour later, and few hundred dollars less in my checking account, I'm in rush hour traffic, tacking an hour on to my normal commute. If I could have driven it away in the state it was, I would have left and gone somewhere else.
1/ 5stars
by  
on February 3, 2015
I live within three blocks of the store. Because of the convince I have tried the store a number of times. It will be ok and then it will be horrible. They swore I had a bad battery, I needed the vehicle the next for a business trip. Because it was relative ne car I went and bought a new battery thinking I would get reimbursed for the "bad" battery on return. Turns out the battery was good I still have it as backup three years later and it holds a charge. Had two more worst experiences I will never go back and I would never recommend hem to any one. do not I ever saw the same person twice. Doubt you really care as this is more of advert.
1/ 5stars
by  
on January 31, 2015
I have used Firestone on Washington, Houston Texas a few times all ready. This last time I gone to get an alignment is going to be the last time I will ever go to a Firestone. my alignment took 3 days going back and forth and my truck never stop making poping noises. I got it check and one of my pitman arm was torn and all my bolts and screws were striped. So not only did I have to pay for another alignment but I had to order the bolts and screws kit, a tie rod for both sides, and still pay a mechanic to do the job. And to top it all off the alignment that I did with Firestone was eating my tires from the inside. LAST TIME I GO TO A FIRESTONE!!!
5/ 5stars
by  
on January 27, 2015
Routinely, this location provides excellent quality service....in a personable manner.....and have been a customer there for 50+ years. I have always had the confidence that the personnel know what they are doing.....or seek the appropriate knowledge to complete the task. I trust my daughter's car to them..........
5/ 5stars
by  
on January 27, 2015
The Firestone on Washington has been fantastic over the past 4 years or so that I have been bringing my Jeep there. They go above and beyond when it comes to services and regularly let me know of pending issues but I never feel pressured to add-on services. They are very candid about the time frame in which a service should be performed whether its ASAP for within the year.
4/ 5stars
by  
on January 25, 2015
Had oil change and tires rotated/balance. They did call to advice about my air filter needing to be changed but no sales pressure

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