Car Repairs And Tires At 201 E Central Texas Expy From Your Harker Heights Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 201 E Central Texas Expy! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

201 E Central Texas Expy
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Sun9a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #317902 Managed by Cody Mckinnon

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll check fluid levels, air filters, hoses, and more. Plus, we're committed to delivering the best quality service possible, at unbeatable prices and quick turnaround times. Come in today or plan your appointment online or by calling (254) 616-9797.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(3.7 of 5) - 39 Reviews
5/ 5stars
by  
on June 29, 2016
I received AWESOME service today! My service advisor Jake exceeded my expectations. Thank you for all your help and making sure me and my family have a safe trip!
1/ 5stars
by  
on June 9, 2016
Feel like the quotes given on the firestone website are part of a big bait and switch scam!! Since i was charged 20 dollars more than my quoted price and was told it was taxes!! . Waited 1 hour and 15 minutes past my appointment time and had to ask when i was going to get the 1 tire I needed. 4 pm appt and did not leave the place until 550 pm for 1 tire replacement.
5/ 5stars
by  
on April 26, 2016
The sales and service staff were excellent. Every time I come here, I'm taken care of. Today, I expressed my time constraints to the staff and they were able to complete my vehicle before I arrived. I will continue to do business with this Firestone location for the amenities provided and ease of business.
5/ 5stars
by  
on April 21, 2016
Very clean and quiet environment. The staff is friendly and listens to what it is you need. Average wait time for getting all 4 of the tires replaced, but worth it in the end. The quality was better than expected
5/ 5stars
by  
on December 23, 2015
My first time using them and I am a very satisfied customer! My only regret is that I hadn't used them sooner! I will be returning in the future for sure. They are very professional and competively priced!
1/ 5stars
by  
on December 21, 2015
Took my 08 avenger to them trying to figure out what was ticking inside the motor. I paid for the service and they told me it was a bent camshaft and a cracked block. Got home and popped the hood of my car and to my surprise the valve cover hadn't even been taken off. Same gaskets and no marks on the bolts, the dust on the engine hadn't even been disturbed. I have tried to call to get in touch with the store Manger with no success. If I could put 0 stars I would.
5/ 5stars
by  
on December 11, 2015
I came in for a road hazard repair and had the tires placed under road hazard. Was a fast and professional experience.
5/ 5stars
by  
on December 6, 2015
First time at this location due to just moving to the area. Very professional. Great work
5/ 5stars
by  
on December 4, 2015
Great tire and auto shop also have a great attitude every time I walk into the shop.
2/ 5stars
by  
on December 3, 2015
My experience with the Harker Heights Firestone has been very disappointing. Why do I continue using them. You ask?? Because every time I have vehicle problems my cash flow is low and I have a Firestone credit card. I have used Firestore for my auto repair for years in other cities. At this location I'm usually there over 3hrs or I have to leave my vehicle all day. No one calls to give me an up date. When I call they tell me to come over at a certain time however when I get there my vehicle is still NOT serviced. I have to wait again. Close to closings. When I finally do leave there's still something wrong with my vehicle. As of today it's still not fixed . Very stressful! !
5/ 5stars
by  
on December 2, 2015
Been a customer since 2009. Have had road haz. problems and they have always taken care of them.
3/ 5stars
by  
on December 1, 2015
I used them and will not be going back. I went for an alignment, but was told that it would not be done until I agree for them to do other work on my vehicle. I had another mechanic check my vehicle and was told that I didn't not need the other work done.
5/ 5stars
by  
on November 15, 2015
The staff was very professional and informative. It did not take long for all the systems checks and the placement of my tires.
5/ 5stars
by  
on November 13, 2015
I'm always satisfied when I get my services done there...
5/ 5stars
by  
on October 13, 2015
We had a small problem after getting warranty service on brakes and replacement of wipers, but Cody was extremely helpful. Our problem was resolved and we will continue to use this location to service our cars.
1/ 5stars
by  
on October 11, 2015
Not satisfied with the service I received for what I was told over the seemed to be totally incorrect to when I went in to service my vehicle.price was higher than the dealer after they completed the service.
4/ 5stars
by  
on October 10, 2015
Great service would have been excellent but maybe it was due to she hadn't eaten yet. In parting didn't shake my hand and tried to sell me lifetime alignment for 199.00 but failed mentioning fuel service for 9.99.
1/ 5stars
by  
on August 30, 2015
Watch your back they will try to convince you you need all kinds of work that you don't. And the prices are insane.
1/ 5stars
by  
on August 6, 2015
I used them with an appointment time of 1130 didn't get my car back until 630 for an oil change and on top of that my Aux cord was missing. Will not go back to them EVER
2/ 5stars
by  
on June 23, 2015
I have been using Firestone Auto repair for all scheduled maintenance and repairs on my vehicles for many years. Was not real happy with last visit, issue still not resolved. Called shop today to see if part had arrived that was spouse to have been here last week, all they could tell me was "part was in town" would call me back when they found it?
5/ 5stars
by  
on June 21, 2015
I pulled in 10 minutes before closing time with a large screw in my tire. I went in and spoke to Jake. He knew it was close to everyone leaving and asked if I could leave it over night. When I explained my situation as he looked at the tire he said to follow him inside and let him check with one of the service reps. He told one me that Craig was going to change my tire. The screw was so large I had to replace my fairly new tire. Jake had a new tire in stock, Craig had the tire on and I was out the door at 7:07. I am so impress with the customer service I received that I will always return to this shop.
5/ 5stars
by  
on May 10, 2015
Ive been there 3 times one for my alternator, the transducer switch and inspection and everytime they're been great and helpful and fixed the problems. Im happy with the service here
5/ 5stars
by  
on April 22, 2015
Everybody was so kind and helpful and they really cared about my car. I know it's their job but it was as if they really had a passion for it. BEST place around town with the best service! :) FIVE STARS!!
1/ 5stars
by  
on April 21, 2015
I had an alignment done on my car at the same time as new tires were put on here. Four months later and I'm replacing my front tires do to the extreme amount of uneven ware to the inside of both tires!
1/ 5stars
by  
on March 25, 2015
I work for a company that has a national account with Firestone, so I am required to get all of my routine maintenance completed at Firestone, therefore, I have a lot of experience with the service of Firestone in general. I have been taking my work vehicle to this specific location for a little over 1 year and will talk about my experience with this specific location because they do vary by location, however, my experience at the other location I used to take it in West Texas was poor as well. I visit the Firestone on a monthly basis because I do a lot of driving, so I am typically taking my vehicle in for oil changes and tire rotations. After working in the tire and lube business for a while myself, I am aware that this service should take an hour at the most once it enters the bay, assuming no other issues arise. They have ALWAYS taken approximately 2-5 hours. There may have been one occasion when I showed up as the first customer at 7 a.m. (which they don't take reservations for before 8 a.m.), they finished it in about 1.5 hrs. The service desk is shorthanded and busy about 90% of the time. One time, an issue did arise, so they called me and informed me about it. I instructed them to call my superior to get approval and I even called my superior to warn him that they would call him and I informed Firestone that I would do so. I showed back up at Firestone about 30 minutes after that, sat there for about an hour, AND THEN, the gentleman at the front desk calls me up there and says that they hadn't even started the work yet, because they hadn't called to get the approval (possibly a consequence of being shorthanded on the front end). I told him to just put the tires back on and I would worry about it another time. If I recall correctly, the issue was the wheel bearings needed tightening according to them. That day took about 6 hours. I dropped it back off on a Friday after work for the repairs that they said were necessary, but in the meantime, I recalled that they had recently replaced the wheel bearings within 6 months and that they should be covered under the warranty. Several hours later, they called and informed me that nothing was wrong with the bearings and that a lug was loose and that was it. Very fishy business. Why not have just tightened the nut before and saved 3 hours the week before. I felt like they were trying to take advantage of the company that I work for. To say the least, they have not earned respect or trustworthiness from me. I am forced to use this location because they are the closest one and the next one is an additional 30 minutes away. Another time, they were out of some EPA form for state inspection and couldn't complete my inspection. It always has been a poor experience. I wish they would wise up and focus on their customer service.
5/ 5stars
by  
on March 1, 2015
Did my 50000 mile inspection fast and efficiently! My main service provider for both cars!
5/ 5stars
by  
on February 25, 2015
I have been dealing with Firestone for about 15 years and I refuse to go anywhere else. Why would I when they render excellent service.
4/ 5stars
by  
on February 5, 2015
They are always eager to help me and answer all of my questions. They are very professional at what they do and they offer the best customer service I have seen dealing with my vehicle.
5/ 5stars
by  
on February 3, 2015
All the service guys/mechanics are very friendly and they explain whats wrong with the vehicle with patience and with great knowledge. I am always pleased with their work on my vehicle. They definitely take pride in their work. The workers that work the desks all have a sense of urgency, which is rare these days in the business world. Great job Harker Heights!
5/ 5stars
by  
on February 3, 2015
i use them quite often, bob bratton, all is good service
1/ 5stars
by  
on February 1, 2015
I had over $1000 of front end work done including struts replaced in December 2013. I have had issues weeks after the repair and they were unable to resolve the problem. I recently moved to east tx where they told me the struts were bad (marshall tx). I am now over the 12 month labor warranty. I feel I should not have to pay the labor because I have been in several times to try and fix the problem.
5/ 5stars
by  
on January 25, 2015
The service was as promised...no hidden fees! Always happy with them.
4/ 5stars
by  
on January 25, 2015
Went 2 months ago for oil change Too much waiting , though I have no complain about the service
5/ 5stars
by  
on January 24, 2015
I used them since 2009 I recommend the shop to everyone
1/ 5stars
by  
on January 24, 2015
they keep trying force me too buy service i didn't want. there prices i think are way over inflated and they take way to long to just give you a quote
5/ 5stars
by  
on January 23, 2015
Sales man was curtious and very helpfull. Work was done as fast as can be expected.
5/ 5stars
by  
on January 23, 2015
My daughters are used to take the care services needed and always buy their tires there.
3/ 5stars
by  
on January 23, 2015
I took a couple of vehicles in for oil changes for the first time since they moved from downtown Killeen. A little higher priced than others but you get what you pay for . . .I thought. Perhaps I have become used to the level of service of other establishments. They declined to honor a coupon I had received in an e-mail claiming it was from another Firestone, not theirs. Huh? My mistake. I thought Firestone was Firestone. Then I discovered later, they didn't even top off the fluids. The 'best' wiper blades they installed didn't work as well as my worn out ones. I was disappointed with the service received. I did not complain, I was going to let them know by not giving them my service in the future, but you asked for my opinion.
5/ 5stars
by  
on January 23, 2015
Very clean Shop I went window shopping and Firestone had the best deal and service on tires and alignment. I am glad I stopped by

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