Firestone Complete Auto Care: Your Source For Tires And Repairs At 1201 William D Tate Ave In Grapevine

Come in to your nearest Firestone Complete Auto Care at 1201 William D Tate Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1201 William D Tate Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #14036 Managed by Vincent Schlebach

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll inspect lights, suspension, belts, and more. Plus, we're devoted to giving you the best service possible, at unbeatable prices and quick turnaround times. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.1 of 5) - 31 Reviews
5/ 5stars
by  
on December 21, 2015
I feel so thankful I was able to get brand new tires when I most needed them..
5/ 5stars
by  
on December 5, 2015
I switched from another Firestone location that had terrible service and attitude about 5 years ago. All of my cars are serviced here for one thing or another. Tire rotations and alignments every 5-6,000 miles (lifetime alignment). Oil Changes, state inspection and other repairs. They will inspect and tell me what is needed on my cars, but there is no pressure for them to do it. Great Customer Service, No Hassles, Good Communication.
2/ 5stars
by  
on October 31, 2015
they did not use the special I ask them about, which was 19.99 oil change plus they gave good service. like all firestone store they found thing that was need.
5/ 5stars
by  
on October 19, 2015
I did a drop-in visit for an oil change recently. While there was an hour wait (my fault for going right after work just like everyone else) the waiting area was clean and comfortable with decent wifi connection. Can't ask for more than that, especially at a stellar price.
5/ 5stars
by  
on October 14, 2015
They found the mechanical issue and fixed it properly
5/ 5stars
by  
on September 10, 2015
I stopped in to get an alignment. Although they were busy, they fit me in and got it taken care of. The lady at the front desk was very personable!
1/ 5stars
by  
on September 1, 2015
I am very disappointed in the service I received while working with Firestone recently. I brought my car in for an Emissions diagnosis and repair work, and I was repeatedly pushed to contact a new car dealership to just get a new vehicle, even after stating that I cannot afford a brand new vehicle. I was also quoted for work that had nothing to do with an Emissions repair diagnosis, and was told multiple times that my vehicle 'shouldn't be on the road', even though it recently passed the safety portion of the Texas State Inspection test. I was really hoping to be able to get my repair work done at Firestone, because it is located close to my home and the hours are very convenient. But after the poor customer service I received, I had to choose to go to a different vehicle repair shop.
5/ 5stars
by  
on August 30, 2015
I know I can trust Firestone to do good work. They stand behind their work and that's more than enough for me! I don't trust my car to anyone but Danny and his team!
1/ 5stars
by  
on August 21, 2015
I have been bringing my car here for years & have been pleased with the service I have been provided....until now. I recently took my car here form an A/C check. I explained over the phone that I was having issues with inconsistent cooling & wasn't sure if it just needed a recharge or if there was something more. I made an appointment & brought it in. They had no idea what I had brought my car in for. I explained the issue again & they said that they would take a look. Took an hour & a half to get it in the garage to start to troubleshoot it...WITH AN APPOINTMENT. When they did all of their testing, they found the compressor was not working properly. It would cost $1400. Fine. I scheduled to get it fixed. I went to pick up my car, paid the bill & walked out as a satisfied customer. I got in my car & started it. It made a horrible vibrating/grinding sound. I pulled my car up to the garage & Danny, the manager, was outside. I explained it made a really awful sound but of course by this time, the sound had subsided. He said to let him know if it happened again. Sure enough, I was riving that evening in stop-n-go rush hour traffic . Every time I came to a stop & sat at idle, it made a horrendous sound & vibrated through my brake pedal. It continued this throughout my trip that evening.The next day, I stopped into Firestone & explained the issue again. Danny said they would take a look at it. We tried multiple times to duplicate the sound, but were unable to. Danny told me he needed to get the car to duplicate the sound in order to fix it. Danny consulted with his mechanic, John (20 years of experience) & they came to the conclusion that it was the fan motor. This took about 2 hours of sitting & waiting. That evening, it continued the sounds & became more convinced it was a failing compressor. The next day, I called again. Pretty much same story. Danny insisted it was the fan motor. He said he would replace the fan motor free of charge just to prove it to me. While I appreciate that he was willing to give me a free fan motor, I had already invested quite a large bit of time trying to get my car fixed & was convinced it was the compressor. The next day, I took off early from work to take my car back there. After a ride with John, my car still did not duplicate the noise. Danny & John decided they would run some further diagnostics on the car to see if they could figure it out., even though I insisted it was the compressor. And here's the other part of the story...the compressor was under warranty and they could warranty it out but insisted it couldn't possibly be this new compressor. John runs some questionable diagnostics...he set a fan outside of my car & blew it towards my car to simulate driving down the road. The measurements he got from this diagnostic further convinced Danny & John that it was not the compressor. After over 3 hours in the shop that day, the evening ended with Danny telling me it was the fan motor or it could be the ECM. He said they do not have any way to read the codes on my car so I needed to take it to the dealership to diagnosis. He explained he would even pay for that & a rental car for me to get the problem fixed. By the end of the evening, Danny wouldn't listen & gave me my money back, told me to take my car & never come back. The next day, I called the dealership and they got me in for diagnostics on my car. I received a call from my service advisor that indeed it was the compressor. It had shelled out into the condensor & so now I needed a compressor and a condensor & various other parts that were damaged from the metal shavings. My bill now went from $1400 to $2800. I immediately called Firestone & spoke directly with Danny and informed him that indeed it was the compressor and it had failed and now I needed additional work. He said he had washed his hands of my vehicle and had told me to never bring my car back there. Frustrated by this but left with no other option at the time, I called the dealership back and gave them the green light to fix my car. Interestingly, the dealership did not have to duplicate the noise to fix my car. The next day around 9:15, I received a call from Danny that they were going to take care of it. Basically after multiple phone calls to Danny, Tim (the area manager) and now customer service (who promised a call within 48 hours) there has been no remedy. i am out $2800 to fix something that should be taken care of by Firestone. they have said they will take care of it however they continue to drop the ball and not follow through. PLEASE DO NOT TAKE YOUR CAR HERE! THEY DO NOT STAND BEHIND THEIR WORK OR THEIR MOTTO...FIXED RIGHT THE FIRST TIME!
5/ 5stars
by  
on August 12, 2015
I had a bad experience with a difference Firestone store and when here for a second opinion. The counter lady was very friendly and professional. The shop manager helped me with my issue and was very fair. After doing business for 15 year at the other store I will not being going back and will only deal with the great people at the Grapevine store.
5/ 5stars
by  
on August 4, 2015
Danny the manager at grapevine texas firestone was able to get my car in a timely manner and kept me informed of the progress of my car and the problem. His stafff and him were very professinal and kind.
2/ 5stars
by  
on June 25, 2015
I specifically asked them not to "top off" my fluids. My previous visit, they filled my wiper fluid res with water. They said it wasn't them that it was probably somewhere else. I gave them the benefit of the doubt, and specifically asked them not to do any fluid top offs. Change oil only. As soon as I got the car back, I've got a windshield wiper reservoir full of water. (I had run my wipers extensively to flush all the old water out) Good service otherwise. Only two stars are awarded due to the conversation both before and after my visit regarding the wiper fluid. They assured me both times that it would not be done, and in fact was not done. Sure enough, I have a full tank of water. No thanks.
5/ 5stars
by  
on June 19, 2015
They did my oil change in record time, no waiting. In and out - topped off fluids, and most important to me - re-set the computer on the truck so it doesnt keep telling me to change the oil!
5/ 5stars
by  
on June 18, 2015
I always use them for tires and minor repairs and have never been disappointed! The female at the counter is irritating,
5/ 5stars
by  
on May 29, 2015
I just moved to Grapevine Texas from out of state and just picked this place to do my inspection. I felt 100% comfortable with these guys. They were professional, kind and polite. Most of all they didnt pressure me into buying new tires, they made me aware of needing new tires and provided me with a quote just in case I was interested.
4/ 5stars
by  
on May 21, 2015
Ive been coming here for years and have always been happy with the service. I just got new tires, oil change, and some other things done and a couple days later my windshield wiper fluid is out. I paid a considerable amount of money so I was disappointed they didn't even check or fill that for me but other than that I am completely happy with the customer service and quality of my visit.
5/ 5stars
by  
on May 20, 2015
Went in to get all 4 tires replaced. This shop was busy and I was able to make an appointment to leave my truck the next day. They checked everything. Being a Single Senior Female, I was confident with how they took care of the service provided
5/ 5stars
by  
on April 18, 2015
I was very please with the service. The people at the shop were very nice and courteous and professional!
4/ 5stars
by  
on April 18, 2015
I'm very happy with their service, will be coming back for service
5/ 5stars
by  
on February 26, 2015
I have been servicing my three family cars with the Grapevine facility for several years and have always received excellent service. Recently one car had a particularly troublesome & hard to fix problem which required two visits before it was finally resolved. I was perfectly happy with this approach as I was told the initial repair may need to be followed up with additional work. Through out this repair, and with all other repairs and / or routine maintenance handled by the Grapevine facility, I have been delighted with the level of service received and especially delighted with the focus and attention management have shown to me and my family. Estimates for proposed work are detailed and easy to understand and if additional work is required after a job has started I always receive a call to clear / approve the work and related costs before it proceeds. Routine maintenance matters are always handled efficiently and effectively. Management and staff in this facility should be commended for the courtesy they show their customers and their professionalism.
5/ 5stars
by  
on February 21, 2015
I have taken multiple cars in for service on multiple occasions, for many different services. I have experienced good customer service, and excellent workmanship. The team here has been good about inspecting for future issues and explaining to me which ones to prioritize over others when needed. Even my teenage sons have had good service.
5/ 5stars
by  
on February 5, 2015
I have used the Grapevine Firestone store for almost all of my automotive maintenance & repairs for over 20 years. I like knowing the work will be done right & on time. If there is ever a question or minor correction I have experienced the staff fixing it to my satisfaction. I've recommended them to many friends over the years & will continue to do so in the future.
2/ 5stars
by  
on February 3, 2015
I brought my vehicle to get my brake service they never got fixed correctly I had to bring my vehicle back in 4 times and they still aren't fixed and I still paid for it
5/ 5stars
by  
on February 3, 2015
I have used Firestone 2-3 times. Always have had a good experience overall. Great customer service.
5/ 5stars
by  
on February 1, 2015
I have used the Firestone in Grapevine, Texas multiple times, with multiple vehicles, and every time I have been there with a problem, the mechanics and the manager have been very professional, and always have diagnosed and fixed the problem. The pricing is right, and even if it was more, I would pay it, because I know that the staff and problem will be taken care of. I will definitely continue to use Firestone- Grapevine. Thanks
4/ 5stars
by  
on January 25, 2015
I drive 20 miles out of the way because the guys are knowledgeable and the act like they care about providing the best service.
5/ 5stars
by  
on January 24, 2015
,glad I came to firestone I would never go anywhere else
4/ 5stars
by  
on January 24, 2015
The manager was amazing at getting me the right products and price for my Mercedes. Need to improve on they update the cars computer though.
2/ 5stars
by  
on January 23, 2015
Needed new tires in a hurry for my Jeep Liberty. Manager at Grapevine Firestone was very helpful and made my experience P for Perfect! Thank you!
1/ 5stars
by  
on January 23, 2015
I did a basic oil change at this location. Upon arrival I inquired about the price. The front counter clerk took my info and told me the price for the service, which seemed in-line with what I was expecting. 1/2 hour later my car was ready and I was given an invoice that was $10 more than what we agreed on. When I protested, another employee told me that the original clerk just went on lunch, and that the price I was told upon arrival was a special that they had last month, so it wouldn't apply anyway. As I couldn't wait for the original clerk, I just paid, and I promised myself never go back. So long story short... a wasted opportunity for a new return customer by offering a service that is lacking training and common courtesy .
4/ 5stars
by  
on January 22, 2015
Found they were very prompt and guided me into the right equipment without breaking the bank.

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