Car Tires And Services At 2510 W I-20: Firestone Complete Auto Care In Grand Prairie

Ready to come in to your local Firestone Complete Auto Care on 2510 W I-20? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #291660 Managed by Hipolito Camarillo

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll inspect fluid levels, suspension, the battery, and more. Plus, we're devoted to delivering the best quality service possible, all at reasonable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (972) 730-9181.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.2 of 5) - 45 Reviews
    1/ 5stars
    by  
    on May 3, 2017
    don't go there!
    2/ 5stars
    by  
    on April 19, 2017
    I took my car in there to have a front in alignment and the tires rotated and balanced, I also had a full inspection done on the car that I paid for When we got the car back we left the store and when we stepped on the brakes the whole front and wobbled plus car pulled to the left of the front and alignment was not done properly. I took the car back to Firestone and they check the alarm again and gave us some excuse saying that it's normal plus the whole front end of the car wobbled and shook I replaced the rotors the calipers And brake pads but the car is still pulling to the left and they gave me an excuse saying that It's probably the road that's causing Car to pull to the left but I've taken the car on several different flat surfaces driving down the highway and it still pulls to the left. My boyfriend restores cars and he knows a lot about how they work and this is just an excuse they gave us because I feel they didn't want to check the alignment again so I'll probably end up taking it to another shop. The only thing this did was show that Firestone or this particular Firestone has poor workmanship so we won't be taking it back to this particular store in Grand Prairie if we did this would be the third time we took at their.
    1/ 5stars
    by  
    on March 20, 2017
    Brought back in. Charging me to bring it back in for an electronic check. Not becoming a good experience. May be worst experiemce at a mechanic. They literally, and admitted to, overlooking 2 items on the ticket and had the gaul to charge $10 to check electronics? We reported the seats not working and the front turn light out. They didn't check it last week and want to charge us to check it this week? He just took the charge off when I corrected him but why should it need to be corrected? Poor handling by the business in my opinion.
    5/ 5stars
    by  
    on February 25, 2017
    SERVICE WAS GREAT AND WORK ON MY CAR WAS DONE SUPER FAST. THANKS MARKEIT
    5/ 5stars
    by  
    on September 28, 2016
    We have used this location on several different occasions and everyone is very professional and friendly.
    5/ 5stars
    by  
    on July 7, 2016
    My vehicle was done nearly an hour before stated time. Since I was waiting for the work to be completed, this was a pleasant surprise. Phil, the employee who checked me in was cordial and efficient. I also witnessed how well he handled all the phone calls and walk-ins and did so on his own. My technician, Joe, went above and beyond by informing me what to ask for concerning the rotation of my tires. He performed the work I had asked for in an extremely timely manner. Good help is hard to find nowadays....and these two employees deserve special recognition.
    5/ 5stars
    by  
    on May 6, 2016
    Trust in the automotive business is hard to find. Don't look any further. Ask for PHIL and tell him that Steve sent you
    5/ 5stars
    by  
    on April 11, 2016
    Excellent customer service. Learned about firestone credit and used many discounts thanks to the sales associate ROC.
    5/ 5stars
    by  
    on November 30, 2015
    Service Advisor (Laura) was very helpful. She help me pick the right tire
    4/ 5stars
    by  
    on November 4, 2015
    Great price on new tire,nice salesguy,very professional,friendly.
    5/ 5stars
    by  
    on November 3, 2015
    First time going to Firestone, had my appt, they cslled what needed to be done, very well explain. And the young lady at the front desk which i dont recall her name but drives a mustang, she is very professional.
    5/ 5stars
    by  
    on October 25, 2015
    I had a flat tire after hitting something in the road. It was almost closing time but I was taken care of without feeling I was keeping them late.be
    5/ 5stars
    by  
    on October 17, 2015
    I made an appointment on line for service last Saturday. The intake lady was friendly and most of all knowledgeable. I applied and was r approve for their credit card. They will be my automotive support system from now on. You should try them. I asked the Lord for fair treatment and I certainly received great service. Visit them you'll be glad that you did. Be blessed!
    5/ 5stars
    by  
    on September 11, 2015
    Best experience. Jesse knows his stuff. Service with a smile
    5/ 5stars
    by  
    on September 5, 2015
    I use this store for all my car services and always satisfied. Whether it's an oil change, tire service, state inspection or car repair, they have knowledgeable technicians.
    5/ 5stars
    by  
    on August 11, 2015
    I got a couple tires and an oil change lately from there. Got me out pretty fast considering it was the weekend. Knowledgeable staff. Very professional.
    1/ 5stars
    by  
    on August 9, 2015
    I made the unfortunate mistake of visiting the Grand Prairie Tx location on a Sunday (today 8/9). Pretty sure I have never visited on a Sunday before so perhaps the poor service I received is normal for this time of week. I took my vehicle in around 2pm for a state inspection and oil change and was told to return at 3:30pm. Upon my return I was told that an oil change was not possible today!! When I expressed my frustration with this the rude individual behind the counter had the nerve to say "what you ain't got no one else to do it?" Over the past 3 to 4 years I have spent several thousand dollars in this location. I have done so precisely because of quality work and polite, professional service I have received. At this point I am at all sure I will spend another dime in this location because of the rudeness and poor attitude of one individual that seemed very unhappy to be at work on a Sunday afternoon.
    4/ 5stars
    by  
    on August 6, 2015
    I drive 35 minutes to have my car serviced by RJ at Firestone in Grand Prairie. He is thorough, honest, and dies quality work.
    1/ 5stars
    by  
    on August 6, 2015
    I do not like the way 1 of the counter service guys handles me every time I go in. He is super unfriendly and very uninformative. He does not act at all like he listen or does he give any feed or suggestions! You have to ask and then it is like pulling teeth! There is also a guy in management that I believe he does not even know his own job. When we asked him to explain my bill he could not!! When we asked him to lower my car to get the wheel lock he could not even lower my car from the lift, he had to ask the mechanic to do it!
    1/ 5stars
    by  
    on June 20, 2015
    Staff needs a lot of training I'm stuck with a universe TPMS sensor And dealerships agrees that your damage the original part. What is your company going to do make this right.
    5/ 5stars
    by  
    on June 13, 2015
    Good service and friendly. Great deal on 4 new tires.
    5/ 5stars
    by  
    on May 4, 2015
    I love this place best in town I only trust them with my truck
    5/ 5stars
    by  
    on April 3, 2015
    I liked how relatable the manger and sales clerk were. They were very helpful!
    5/ 5stars
    by  
    on February 26, 2015
    This shop has always taken care of me and the manager, Kevin, is great!
    5/ 5stars
    by  
    on February 26, 2015
    The Firestone on Interstate 20 in Grand Prairie Texas is one of the best i have been to. I have had over 4 automobiles serviced there and i have been going to this store for more than 8 years. I have been to others but i will travel 5 extra miles to get my automobiles serviced there . Thanks for the crew of Firestone on I-20 in Grand Prairie Texas.
    5/ 5stars
    by  
    on February 6, 2015
    I always get great treatment at this store. Excellent service as always.
    5/ 5stars
    by  
    on February 5, 2015
    This is my favorite Fire Stone. Friendly, knowledgeable and quality service.
    5/ 5stars
    by  
    on February 5, 2015
    There is not a time that I go into this location where I am not leaving completely happy. There are even locations closer to home and this is the one I ALWAYS go to. They ROCK!
    5/ 5stars
    by  
    on February 3, 2015
    I have been using this firestone for years, since I bought my not so new anymore car.
    5/ 5stars
    by  
    on February 2, 2015
    Happy with service a month ago did a great job! Thanks
    5/ 5stars
    by  
    on February 2, 2015
    I just purchased tires from there last week actually ever set of tires I have purchased since 2009 have been from there different cars of course. I also only get my oil changes there . They are always friendly and informative. Always a pleasent experience
    5/ 5stars
    by  
    on January 30, 2015
    I've been going to this store for about 8 years. I have never had a bad experience, and I usually get exceptional service. Sometimes they do suggest services or repairs that my car needs, but they are never pushy. Now that I have Firestone tires on my car, I can get my oil changes, my tires rotated and balanced, and my front end aligned all in one visit. I use coupons all the time, and if they quote me a price, they will honor that price. Chris has been my primary interface there for several years, and he always takes care of me with courtesy and respect. I plan to continue going there as long as I live in this area.
    5/ 5stars
    by  
    on January 28, 2015
    Great Customer service... The staff is Great! Great Team effort
    1/ 5stars
    by  
    on January 26, 2015
    I had been using this location since 2006. My last experience with them was absolutely the worst customer service I've ever received! Having said that, I would like to give a big "Thanks" to Kevin Reynolds and JR for the service through the years!!! Yall are the best! Appreciatively Yours!
    5/ 5stars
    by  
    on January 25, 2015
    I had a nail in a fairly new tire. I called & asked if I could come in about mid-afternoon & as soon as I arrived, my car was in the shop. The whole process was less than an hour. Whenever I have had to take my car in for service, tire rotation or buying tires, I have always been treated respectfully & they appreciate my family's business. I wish every other companies' services I had to interact with was as easy as working with this Firestone location.
    5/ 5stars
    by  
    on January 25, 2015
    Chris n staff are amazing. We have saved tons of Money,time and are going to be able to keep our cars longer. They are honest n the customer service is the kind that most companies have lost which includes treating customers as individuals.
    5/ 5stars
    by  
    on January 24, 2015
    All employees are very professional and courteous .
    5/ 5stars
    by  
    on January 24, 2015
    Great service! Very detailed explanation. I will return.
    5/ 5stars
    by  
    on January 24, 2015
    I wanted them to check my oil level to see if I was alright. They were very prompt in doing that.
    1/ 5stars
    by  
    on January 24, 2015
    On my last visit, I found that the staff is not curtious enough. They don't care what the customers think and want from them
    5/ 5stars
    by  
    on January 24, 2015
    I have an older truck and the boys at this location take great care of me. They are sweet and helpful. I take my truck here rather than the dealership.
    5/ 5stars
    by  
    on January 23, 2015
    Every time I go in - I am called by my name - everyone is extremely friendly & helpful!! Never had any problems - all is taken care of & fixed!!
    5/ 5stars
    by  
    on January 23, 2015
    I have used only Firestone for over the past 25 years.
    5/ 5stars
    by  
    on January 22, 2015
    Overall review is Excellent! Because the staff if very knowledgeable and trust worthy. They are always helping someone and making sure that each customer understands the service of their car.  I've been a loyal customer for over 25 years, and will stay a loyal customer another 25 years!
    1/ 5stars
    by  
    on January 22, 2015
    The last time I visited your store, I had a horrible experience. I came in to ge my tires rotated. I they were finished with my tires, I noticed a strange sound on my car. I asked the front desk guy about it and he completely blew me off at first. After a few minutes he finally acknowledged my issue and had a tech to look at it. Turns out it was a preexisting issue but the way the front desk guy handled it was completely unprofessional. I will only uae this location as a last resort to get my tires rotated for free but I will never spend a dime there.

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