Car Tires And Services At 7010 W Highway 71 W Ste 190: Firestone Complete Auto Care In Austin

Welcome to Firestone Complete Auto Care at 7010 W Highway 71 W Ste 190! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

7010 W Highway 71 W Ste 190
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #679585 Managed by Kyle Smarr

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll inspect tires, wipers, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, all at reasonable prices and a quick wait time. Stop by our store today or plan your appointment online or by calling (512) 777-4240.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 31 Reviews
4/ 5stars
by  
on January 16, 2017
The service was fine however my engine light is still on and that is unnerving. I still have to call Firestone to report that the engine light did not go off after the service. In addition there was no additional repair information about my car.
5/ 5stars
by  
on December 4, 2016
Needed tires for sons car and Paul was extremely helpful. In addition to the tires, he found and gave me any discounts that would apply and discounted an oil change, alignment check too.
5/ 5stars
by  
on September 7, 2016
The people at this Firestone location always have done an excellent job on my vehicles and are trust worthy in my opinion.
3/ 5stars
by  
on August 7, 2016
overall good service, however one day later when I opened up the hood I realized that the brake fluid holder`s cap wasn`t put back on and the windshield wiper liquid container was dried out and it`s cap was dropped as well.
4/ 5stars
by  
on March 15, 2016
The SalesWoman was great as she was very informative and attentive to my needs. She didn't try to over sale which made me think she had my best interest at hand. Love this location.
5/ 5stars
by  
on November 28, 2015
awesome services,friendly ,courtesy,and they help me find the right tire for my truck....
5/ 5stars
by  
on November 23, 2015
I needed an alignment, oil and filter change. Service was great even though they need more people, they still accomplished the job in a timely manner. You could tell the staff were stressed but they still smiled. I work in the service industry and that s*** goes a long way.
3/ 5stars
by  
on November 13, 2015
I feel bad writing this about our latest service, because it was an unusual situation. Our 1993 Toyota Camry Wagon was running rough upon start up, but fine once it got warmed up. After two and a half weeks, and correcting many other problems that needed correcting, they finally solved the initial problem. I was satisfied with their work, but had a problem with communication. Frequently, I asked that I be called at the end of the day with a status update, but almost always had to make the call myself the following morning. I still trust Firestone with my vehicle repairs, but as I said this was a unique situation.
4/ 5stars
by  
on November 5, 2015
We love our Oak Hill Firestone! On our last visit, Kyle, as always, was courteous, helpful and took time to explain our options for tires and some repair issues. He called to let us know of some other maintenance needs, but never pushed us to buy optional services. Everything was completed on time and as requested! Great experience as usual! We will continue to use this Firestone for all our repair needs as we have for the past 15 years!
5/ 5stars
on September 27, 2015
Give Frank a raise in pay. He's the best. Very knowledgeable. He is a professional and absolutely knows his trade. You are very fortunate to have him.
5/ 5stars
by  
on September 17, 2015
Wonderful experience! Kyle Smarr was a great help and extremely accomidating. Highly recommend this location.
5/ 5stars
by  
on September 15, 2015
I am only minimally responding to ask why i should accept all the waivers and indemnifications etc., and give up all rights and more legal gobledegook to Bridgestone, just so i can give them a very positive report about services rendered?
5/ 5stars
by  
on September 10, 2015
I used them just last week for a blown tire and although they were busy a representative walked up and asked what he could do to help. My tire was replaced and I was out the door within an hour despite not having an appointment. I've used them about a half dozen times over the past three years and each time they were up front with how long it would take to service my vehicle, and asking me to come in a day or two later when their schedule was full. I'd much rather have them tell me they can't get to me that day than have me go in and wait around all day long and still not get the car serviced. Highly recommend them.
5/ 5stars
by  
on July 24, 2015
My car overheated and broke down this week with myself and my 3 small children inside. Kyle and the staff worked me in immediately, despite how crazy busy they were. They kept me informed and were courteous and considerate throughout. 24 hours after I arrived at Firestone, my car was repaired. I am now a customer for life!
5/ 5stars
by  
on June 16, 2015
I have done business with Firestone Oak Hill Texas several times over the past year. I am very impressed with the service mgr Kyle and his crew. They say what they're gonna do and do it well. They also stand firm behind their work. I have and will continue to recommend this shop to friends and family.
5/ 5stars
by  
on June 7, 2015
Had a problem with engine light coming on due to intake manifold issues. I had work done six months ago for different manifold problems, they found that it was a relatively simple fix, fixed it and deducted the previous charge for labor from the bill. They also call you when they say they will.
5/ 5stars
by  
on June 4, 2015
I had an issue with my car not starting, had it towed in to the Oak Hill shop (my mechanics), and picked it up six days later with a hefty bill and a crummy feeling about what had transpired in the interim. The details of my car problems are not important - (my frustration was largely a communication issue) - but the response by Firestone to address my dissatisfaction is important. The manager asked how they could make things right, and I suggested they refund the diagnostics fee. He offered to forfeit the whole bill instead. I accepted. I will continue to return to this automotive shop.
5/ 5stars
by  
on May 10, 2015
Love the service,and crew.and staff especially the manager, Kyle.
5/ 5stars
by  
on March 19, 2015
Was on a return trip home and blew out tire on trailer. Had called ahead to find out they were open. Brought tire in carry in and they had me out and back on my trip quick considering the busy work bays they had going on a Sunday.
3/ 5stars
by  
on February 28, 2015
My lights were pulsating. No problem detected with my battery or alternator eo they suggested i have a belt replaced. The problem continues.
4/ 5stars
by  
on February 26, 2015
Friendly and courteous service was provided and this is always the case at this location. Always accommodating with prompt communication.
5/ 5stars
by  
on February 26, 2015
Service has been timely and well done with staff cordial and helpful.
5/ 5stars
by  
on February 17, 2015
I used them and love the service! Great customer service
5/ 5stars
by  
on February 4, 2015
I used to perform all the maintenance on my truck myself because I didn't trust auto service shops, but I was crunched for time one weekend a few years ago so I tried Firestone CAC out. Needless to say I stopped doing the maintenance myself and left that to the professionals which gave me back my weekends. Thanks Firestone!
5/ 5stars
by  
on February 4, 2015
I have been to other Firestone locations in Austin, but this location by far exceeds the customer service expectations. These individuals go above and beyond to deliver superior customer service and ensure customers are satisfied. I took my car in for a routine oil change and tire rotation, but another issue was discovered. They notified me of the issue and the cost estimate, then waited for me to authorize repairs. They immediately got the part ordered and had the car repaired within an hour. I appreciate that they kept me informed every step of the way. Again, these professionals have set the bar high with their outstanding customer service. Keep up the great work!
5/ 5stars
by  
on February 4, 2015
Helpful, considerate, timely, caring. Gave me options without pressure.
3/ 5stars
by  
on February 3, 2015
did the job quickly and ahead of schedule. unfortunately, they didn't check the tire pressure so that was off.
5/ 5stars
by  
on February 2, 2015
I live right around the corner from the Firestone I use in Oak Hill TX. I travel quite a bit so my truck needs regular maintenance. Phil and the guys over there always do a great job of making it easy to get our vehicle needs met. They are very professional and eager to make sure things get done right. Great team!
5/ 5stars
by  
on February 1, 2015
Oil and filter, tire rotation, tires balanced, alignment checked and for about $25.00. This is my Firestone!
2/ 5stars
by  
on January 27, 2015
Came in for oil change and cooling system repair. Oil change went great but I was told I needed a new radiator (after coolant reservoir was replaced). Before the initial service, I asked to have my thermostat checked and replaced if need be. Long story short I couldn't afford to replace radiator (which I knew wasn't going out in the first place) so I picked up my vehicle and lo and behold my original problem was fixed without replacing radiator. What started out as a $329 bill turned into a $1269 bill....I'm glad I trusted my instincts and didn't have them put in a new radiator. There's no need to fix something that isn't broken. I'll return to this location again...but for simple maintenance and I will not take any advice from the mechanics.
4/ 5stars
by  
on January 26, 2015
I've been going to this Firestone for over 10 years because I've gotten consistently good service, honest pricing, and sound advice. My minivan has 270,000 miles on it and Firestone has been working on it it's whole life.

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