Firestone Complete Auto Care: Your Source For Tires And Repairs At 600 East Stacy Road In Allen

Welcome to Firestone Complete Auto Care at 600 East Stacy Road! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

600 East Stacy Road
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #321258 Managed by Billy Scoville

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll examine fluid levels, steering, belts, and more. Plus, we're devoted to delivering the best quality service possible, all at reasonable prices and short wait times. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 46 Reviews
4/ 5stars
by  
on November 16, 2016
I was happy with the work done and extremely happy with the time it took to do the work. I am retired, and on a limited income. The person helping me was very professional, explained some of the work that still needs to be done, and we had a great conversation about the Dallas Cowboys. If I were to win the drawing, it would all be applied to the repair and maintenance still needed on my car, which just keeps on running, and seems to be very dependable. I will continue to use Firestone for all future maintenance.
5/ 5stars
by  
on October 8, 2016
Good job on brakes.
5/ 5stars
by  
on September 26, 2016
Let me just say that my experience with the Firestone location on E. Stacey Rd. in Allen couldn't have been better. From the time I walked through the door until all repairs were completed EVERY employee was friendly and knowledgeable. The service technician assigned the to my truck diagnosed the problem and completed the repair to perfection (his name is James). Also, the cost was well within reason. Kudos to Firestone for the staff they have at this location, I WILL RETURN to this location for any service needs in the future.
5/ 5stars
by  
on August 4, 2016
This location has by far been one of the best I have been too. I trust Firestone with all my car care needs. I appreciate the special detail my technician, Chris, paid to my vehicle. I also appreciate him keeping an open dialogue with me the entire time I was in the store. I knew what was happening with my vehicle at all times. A huge thank you to the staff for their patience with me as car fixes can be a little stressful. THIS STORE ABSOLUTELY ROCKS AND I WILL DEFINITELY BE BRINGING MY BUSINESS HERE IN THE FUTURE.
5/ 5stars
by  
on July 29, 2016
I brought my car in the other day for an oil change and to purchase 4 tires. My service advisor was Gregg and I could not be more pleased. He is the only one that I will work with in the future. In fact, we scheduled an oil change for this evening for my husbands car and I told him to ask for Gregg.
5/ 5stars
by  
on June 4, 2016
These folks are the BEST! I called late in the afternoon to arrange for 4 tires on my C350. I gave them the information from the installed tires. They said they would have to order and it could be as late as the next morning before they got them in. I asked if they could expedite, as that would be great but we agreed to a noon appointment the next day. About an hour later, they called me back to say they had the tires in and would I be interested in having them done now. I jumped on it, as it would totally free my Saturday. When I arrived, "Bill" wanted to check my door panel because he wasn't sure the sizes I gave properly matched my vehicle. He was right. It appears that when I had them replaced last it was at a competitor and apparently they put on what they had. I was pretty upset with myself for using the tires as a reference instead of the door placard. Here is where these folks own my go forward business... Bill had not only ordered up the tires I described, but also, based on his experience, the correct ones. He took on additional inventory just to make sure I was covered. He didn't make a thing of it, just did it because to him, this is what service is about. They had me completed in under an hour and gave me back a day. Oh and the tires... The car rides and handles beautifully.
5/ 5stars
by  
on December 24, 2015
Had a tire that wasn't holding air. They went the extra mile to check my other tires as well and found a repairable nail in one. Appreciated the extra effort.
5/ 5stars
by  
on December 21, 2015
They exceeded my expectations, they looked busy when I came in. But they took care of me right away and I got 2 new tires installed in no time.
5/ 5stars
by  
on December 9, 2015
I've followed Billy Scoville from the time he started to his new home as GM in Allen. He's very knowledgeable and no-nonsense about your car. He's never tried to sell me anything I don't need and even recommended waiting on some things that weren't immediately necessary to save me some money. I'll never take my car to anyone else, as long as he's running a shop. The tech was also friendly and willing to explain, in detail, the repairs to be done. Go see Billy, you won't regret it.
5/ 5stars
by  
on December 5, 2015
I just started using Firestone a few months ago and will continue to go to the Stacey store. Billy Scoville assisted me and he was friendly helpful and took care of getting my vehicle fixed. Great job!
5/ 5stars
by  
on November 17, 2015
Firestone in Allen is our family's "go to" place for auto service. Not only do we take our cars, but I've recommended them to my sister and parents, who now use Firestone for everything. Their service is quick and inexpensive, but most of all... Honest.
4/ 5stars
by  
on November 14, 2015
Always nice, helpful people there. Been there a few times, all with good results first time.
5/ 5stars
by  
on November 6, 2015
I needed new tires for my truck. I called 10 different places. They had the best prices and had it done the same day. Couldn't have asked for anything better!
5/ 5stars
by  
on November 4, 2015
The crew are very profession, courteous, and get the job done fast. The prices are reasonable as well.
5/ 5stars
by  
on November 2, 2015
They were honest with me and did not charge us on my truck brakes! We had my wife's car brakes worked on also and they did great job! Very honest people!
1/ 5stars
by  
on November 1, 2015
Had Firestone in Allen, TX replace my brakes. The brakes squeaked very loud after that. Had it back into service 8 different times in Baltimore. Finally took it back to the Allen, TX store and of course had to pay $200 additional to get it fixed. Never Again.
5/ 5stars
by  
on October 26, 2015
Billy recommended that we needed a compression check. Which was a good call the head gasket was bad.
5/ 5stars
by  
on October 17, 2015
This visit was the first time that I have used this location and I will be using it in the future.
1/ 5stars
by  
on October 10, 2015
I had this location do a complete break job on my car November last year. The started making squeaking noise couple of weeks ago. I called in and was told that parts and labor are still under warranty. I brought the car in. I was told there is nothing wrong but some parts will be resurfaced and that should fix the issue. Besides that the sales person tried to sell items like cleaning the breaks and other stuff that made no sense. I felt the focus was to make more money than fix the real issue. The sales person was really nice but i felt he is being forced to sell more services. Long story short I did not buy any additional services, got the car back and it is still making the noise. I waisted half a day and my car is still broken. Horrible experience, stay away from this store.
5/ 5stars
by  
on July 28, 2015
Awesome service and great experience.knowledgeable stafff
5/ 5stars
by  
on July 11, 2015
Recognized problem right away; I didn't have to waste time explaining to anybody. Quick and professional. Gave me all discounts he could find that I was eligible for. Been using them for years.
5/ 5stars
by  
on July 1, 2015
Good customer service. Technician was very knowledgeable. Good advice.
5/ 5stars
by  
on June 12, 2015
I needed to get some basic service on the car - Oil Change, Tire Balance Rotate and Alignment - I got on line, made an appointment for that afternoon. I arrived, told them I would be waiting. They told me it would be ready in an hour and 30. It was ready sooner! Also - while on line I found a coupon for the oil change - big plus! I will sertainly keep coming back.
5/ 5stars
by  
on May 20, 2015
Purchased and installed a new set of Destination LE 2's.( great tires by the way, immediate difference noticed). Jared was awesome at his job and his people skills. Jamal was an honest and kind salesman. Very pleasurable experience. I will not go to any other Firestone, unless out of my control.
5/ 5stars
by  
on April 13, 2015
I love the convenience of being able to drop off car for tire rotations, balance, state inspections ...
2/ 5stars
by  
on April 13, 2015
I am a Firestone card holder and trust Firestone to perform all my truck repairs--On my most recent visit, I noticed--and reported to manager--damage to all my rims evident when balance weights are applied and tapped directly on weights, causing indentations on rims.
5/ 5stars
by  
on April 11, 2015
They are honest and knowledgeable. Thanks for the good work!
1/ 5stars
by  
on March 1, 2015
Gave me high estimate for brake repairs not needed. Took to another shop and got car repaired for much less and it didn't need everything they said it did.
5/ 5stars
by  
on February 26, 2015
Outstanding Service. This is all I wanted to say about the service.
5/ 5stars
by  
on February 24, 2015
Fair, friendly, and competent service provider. My local Firestone is my trusted service provider (and I'm not a very trusting individual).
4/ 5stars
by  
on February 6, 2015
I took two family cars into Firestone, one for tires and brakes and the other for a routine oil change, but also to look at a shimmy and clunking in the left front. The tires and brake job on a 2006 Trailblazer was not cheap, and they recommended replacing the struts. It turns out they were original equipment and the car had over 100,000 miles on it. When they finished, it ran like a top, was quiet on the road and handles very well, including great braking. The other car was a 2007 Mitsubishi Outlander, with over 95,000 miles on it and they recommended replacing the left control arm assembly. Again, not cheap, but when they were done, the car performed extremely well and the pull to the right under acceleration was gone, as was the clunking. Overall, I trust these guys. They may not offer the lowest costs around, but I like the satisfaction of knowing the work was done well and fixed the first time. I will continue to be a repeat customer
5/ 5stars
by  
on February 5, 2015
I would like to praise a gentleman in store 321258.dont know his name. I have been going there for a while and he is always so friendly and happy. All I know about him, he is from New York. And is a Older gentleman, please give him a A+ for customer service.
5/ 5stars
by  
on February 5, 2015
Very friendly and got immediate service. Also got to use my coupon.
2/ 5stars
by  
on February 3, 2015
I've had a great lifetime realignment package for quite a while now at Firestone, which has been wonderful. However, a few months ago I took my car to Firestone to have my air conditioner blower repaired and it was not fixed right (makes a horrible buzz/vibration noise as it runs). I went back to have them correct the problem and got nothing but pushback from the store manager, claiming they did change it out and "all blowers will make a little noise." Sorry, not like this ... (I suggested it didn't appear to have been changed out as it was still making the same loud buzzing noise that I wanted corrected or repaired in the first place !! And I know how it sounded before it gave out and began "buzzing" !! It's still making the same noise - is clearly not fixed and I'm pretty sure they didn't replace the blower, but only cleaned it out, yet charged around $300 to repair - no refund to date. It's now been a few months and because of a very busy work schedule, I've not been able to return again a second time to the store, to try again to have them look at it and repair it right. Just disappointed ... !! I used to like the service there until this happened ...
5/ 5stars
by  
on February 3, 2015
I recently returned to using the McDermott Firestone in Allen. Mark, Brandon and the others up front are extremely knowledgeable and helpful. Techs like Austin take good care of my car and make solid recommendations.
1/ 5stars
by  
on February 2, 2015
Explained I had a coupon for a twenty dollar synthetic blend oil change I would like to use when I arrived. The front person said sure no problem! .. asked him if he wanted to see to make sure I was correct, he said nope I know what digital coupon you are speaking of. Three hours later at check out he says 56.00 dollars please. Shocked I asked what happened to the coupon? He said it was twenty off. I said no and should him the coupon. . He blamed me for not being clear and he didn't hear me.. Zero customer service!!!!!
5/ 5stars
by  
on January 30, 2015
The team at Allen store is always friendly and always accomadating. I trust this team to be honest with me and not to take advantage of the fact that I'm a woman.
5/ 5stars
by  
on January 27, 2015
I went to this location to have my tires rotated and balanced and an alignment done. This was the first location that was able to correctly balance my big mud tires on custom chrome wheels. The service was fast and friendly. I would definitely go back again and reccomend that my friends and family do too.
5/ 5stars
by  
on January 26, 2015
We've been taking our vehicles to this Firestone for various things for awhile now. I thought there was a problem with my brakes this last time. The mechanic and the manager both drove my vehicle, checked the brakes, and told me they were fine. They easily could have sold me new brakes, and I wouldn't have known the difference. I really appreciate their honesty.
4/ 5stars
by  
on January 26, 2015
It was oil change and the front desk representative was professional and gave a coupon without asking which is make any customer pleased.
5/ 5stars
by  
on January 25, 2015
ALL AT THE ALLEN LOCATION SEEM TO BE A-ONE FROM THE MANAGER TO THE MECHANICS AND HAVE INSTILLED CONFIDENCE IN THIS VERY SCEPTICAL PERSON. THE WHOLE STORE IS ALWAYS COURTEOUS AND FRIENDLY. THANKS TO ALL AT THE ALLEN, TEXAS FIRESTONE!! HOWEVER NO BEER IS OFFERED WHILE YOU WAIT.
3/ 5stars
by  
on January 24, 2015
Normally my service there is fantastic. This last time though, I got no sticker saying the oil change was done and I didn't notice it for like a week. I haven't gotten a chance to bring it in to make sure it was really done but my car is acting funny. So I will be doing that in the next few days. I'm just disappointed in how this last trip went. But overall the team there is great.
5/ 5stars
on January 23, 2015
The staff--especially Sam very knowledgeable & honest
4/ 5stars
by  
on January 23, 2015
Service is Great . some of the service manager are unprofessional ,When we ask any Question about break . This is what u hear from them " What do you know about Breaks" .
5/ 5stars
by  
on January 23, 2015
I used to try and do the maintenance myself. But there's just too much with these new cars that I just don't know. I take it to this firestone specifically because of Joey Murphy. He's the only one I let touch my vehicles. Because I know it'll be done right the first time.
5/ 5stars
by  
on January 23, 2015
Paul and the rest of the staff were outstanding in caring about the maintenance and up keep of my vehicle

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