Car Repairs And Tires At 3507 Poplar Ave From Your Memphis Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 3507 Poplar Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3507 Poplar Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #4987 Managed by Chadwick Darty

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll examine fluid levels, suspension, belts, and more. Plus, our team believes in offering the most consistent service on the market, all at reasonable prices and a quick wait time. Come in today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 50 Reviews
5/ 5stars
by  
on March 30, 2016
They stick to their appointment times and have great, courteous service.
5/ 5stars
by  
on March 25, 2016
Chadd and Jason at the Poplar Highland store are very professional and courteous. I will definitely be going back to this location in the future.
5/ 5stars
by  
on December 9, 2015
I slid into a curb to avoid an accident and it blew a hole in my side wall. I took my car into the firestone store and I could not have been more satisfied. I also neede a rear turn signal bulb replaced.The service was fast and the price was great.
5/ 5stars
by  
on December 8, 2015
Jason, and all the guys, were very helpful and efficient, as they ALWAYS are...
3/ 5stars
by  
on November 25, 2015
went out of town 2 days after the truck was serviced and had problems all the way.after taking it to 3 firestone.
5/ 5stars
by  
on November 9, 2015
I am so very happy I decided to bring my BMW to get great servicing.
5/ 5stars
by  
on November 4, 2015
I had trouble with bulbs burning out in my headlights due to water inside the assemblies in my 22-year old For Explorer. Firestone found new assemblies and installed them in a few hours.
5/ 5stars
by  
on October 26, 2015
Went in thinking I needed rear brakes and instead of just selling me the brakes, he suggested an inspection and adjusted the rear brakes and resolved the issue.
5/ 5stars
by  
on October 19, 2015
I received an oil change and tire rotation last week and the guys were very helpful and polite. Jason, really helped me out, with a very reasonable pricing compared to most places in the Memphis market. I will definitely return for all my families auto care needs.
5/ 5stars
by  
on October 15, 2015
They accurately assessed the problem & then fixed the problem in a reasonable amount of time.
1/ 5stars
by  
on October 6, 2015
I used them a week ago & i used a coupon for a wheel alignment for 70$ and still left paying 95$ . I dont live in Memphis so i was looking for discounts. If that was the case i should have paid regular price . I am positive they got over on me & then didn't have printer paper to give me a receipt. I had to call 4 times to get a receipt sent to my email .
4/ 5stars
by  
on September 23, 2015
They didn't do my top up and time estimated was wrong
5/ 5stars
by  
on September 11, 2015
People in store very helpful and pleasant. I will go back when I need something else for the car.
5/ 5stars
by  
on September 11, 2015
I went about 2 weeks ago. I wanted to get some services done that had been recommended a few months ago. They were finished in the time they gave me and the customer service was great. Everyone was friendly and my car is running so much better.
5/ 5stars
by  
on August 18, 2015
I was very impressed with level of professionalism I received during my tire buying experience! I can say as a first time experience that I AM now a loyal customer Firestone!
4/ 5stars
by  
on July 10, 2015
I used highland location two days ago everyone was super nice
5/ 5stars
by  
on July 2, 2015
I came into the shop because my rear right tire on my Fiat was flat. As soon as I walked in, I was greeted professionally and friendly, and my car was immediately looked at. If you are not familiar with fiats, the tires that the car comes with are expensive and never in stock. Of course my tires were "bald" and had no tread left, so I was left with the option of replacing my back two tires. My service representative came back with the quote for the tires and replacement, and he told me upfront that it was a ridiculously high price. Instead of trying to force me into that decision, he called his boss (the most knowledgable about tires) and figured out a better deal for a better price. Instead of leaving the shop broke and worried that my back two tires would be the same poor quality, he found four new tires, a little larger, and four a fraction of the price. Not only did the shop do that for me, but they stayed after hours to finish the car so that I could have it for the next day. It was the best visit i've ever had at a car repair shop. Firestone understands customer service!
5/ 5stars
by  
on July 1, 2015
USED THE SERVICE ON JUNE 21. THE YOUNG MAN INFORMED US OF OUR PROBLEM, GAVE US SOME OPTIONS AND TOGETHER WE CAME UP WITH THE BEST SOLUTION. WE WERE STILL ABOUT 800 MILES FROM HOME AND FELT VERY COMFOTABLE WITH THE SERVICE AND HOSPITALITY OF THE STORE. WILL ALWAYS TRY TO FIND A FIRESTONE STORE WHEN WE HAVE PROBLEMS ON THE ROAD. THANKS FOR THE HELP.
5/ 5stars
by  
on June 20, 2015
Staff were helpful and professional. Job was done well.
3/ 5stars
by  
on June 19, 2015
My tires were only 3 months old but yet with the warranty I still had to pay 130 dollars for two tires. My tires still had full treads on them. Something was in the road I have no idea what it was. I believe that 1 tire was bad but the other I don't think there was anything wrong with it. But anyway it's paid and done for. I don't think I'll be using Firestone for anything else. Especially for tires or service of my vehicles
5/ 5stars
by  
on June 18, 2015
I had forgotten to get my oil changed for a year! The people were so nice and friendly and immediately got my car fixed.
5/ 5stars
by  
on June 6, 2015
Great sales person. Will return to this location. Very helpful.
1/ 5stars
by  
on June 6, 2015
Purchased 1 tire a month ago and went back to by 3 more, this time the sales person was very aggressive in over sale and had a flat tire on the new tire a week later. Don't think will go back to purchase anything and definitely not recommend.
5/ 5stars
by  
on June 3, 2015
I thought I needed a alignment but the problem was a bad tire ..They checked everything thing on my car to be absolutely sure..
4/ 5stars
by  
on May 31, 2015
Made an appointment on sat for sun for brakes and inspection
5/ 5stars
by  
on May 29, 2015
I use them every time my car need service that they provide
1/ 5stars
by  
on May 21, 2015
Dropped my car off saturday for an oil change. Picked it up Sunday morning, paid and left. I noticed monday morning when my change oil light came on that the oil hadnt been changed. They said the mechanic had left early and the person he told to change it hadnt done it. Its thursday and still havent received the refund or a call from Managment
4/ 5stars
by  
on May 19, 2015
our services are good and the tires are good great cost
2/ 5stars
by  
on May 7, 2015
I used them on May 2 for an oil change and a tire rotation. This is my second experience with the Poplar and Highland location and each time my experience was not good.
1/ 5stars
by  
on May 4, 2015
I went to get oil change. broke my window door motor and regulator
5/ 5stars
by  
on May 1, 2015
I have had several things done to my F-150 @ this location & each time I was very satisfied. Thanks to all the firestone employee's job well done !!!
4/ 5stars
by  
on April 30, 2015
I was given a good price for 4 tires that I purchased. The only thing that I was disappointed about was the fact that the tire pressure was not checked on the new tires. All four tires had 41-45 pds but when I checked my manual and Firestone web site it stated that the tires needs 33. I will point this out when I return to get my tires rotated.
4/ 5stars
by  
on April 25, 2015
I had two excellent experiences with Firestone in the past six months: Buying a tire and an oil change. Then, on my third visit, I paid more for an oil change than it costs to fill my tank. More than I ever paid for an oil change in my BMW. Disappointed and surprised. $22 for one oiul change then $43 the next one?
5/ 5stars
by  
on April 18, 2015
Came in to get minor work was very pleased and happy how Firestone worked with me they got everything taken care of in a reasonable time. I always use this Firestone because it's the best the people that work there are very friendly and caring.
4/ 5stars
by  
on April 17, 2015
i used them last saturday and found out that is was more wrong than what i initially thought it was
1/ 5stars
by  
on April 9, 2015
I had to keep going back for five days problem still not fix.Now on six day return again for the same problem. I ask about the fix right or it free. I not true. This is my six day going up there on same problem
4/ 5stars
by  
on February 27, 2015
Got an oil change a month ago. Service and staff very professional. No complaints.
5/ 5stars
by  
on February 26, 2015
MY Firestone store has been courteous, accomodating and helpful. I have used this store for about 12 years, and have always been satisfied. I have even called Jason when I had a problem while driving back to Memphis and he advised me as to what to do if I needed service before getting home. They are A-1 in my book.
5/ 5stars
by  
on February 26, 2015
not only were they able to live up to all the hype my cousins promised for firestone "polite, informative,and safe I was able to see that was how they treated all their customers from the very youngest age 4 to the most elderly 80. I would not hesitate to recommend anyone try them out. The mystery light was a malfunctioning time pressure light. They checked her tires looked up the history of the indicators gave her options on how to handle the indicator and and get if repaired. All at no charge to her. Will I go back oh yeah. Will I tell all my friends you bet.
5/ 5stars
by  
on February 26, 2015
Personnel know me and know my car ... service is top rated and worth every dollar.
2/ 5stars
by  
on February 19, 2015
I went into Firestone for a problem with some noise coming from my tire. They took my auto and repaired items that were supposedly the cause of the problem. After I received my vehicle back, the noise continued. It took it back to them and they reviewed it once again only to tell me they did not hear or see in anything when inspecting it. So I got another mechanic to look at it because the noise had gotten worse and this mechanic showed me the problem. So I paid this mechanic to fix it and problem solve. I am not satisfied because I spent money on mechanic work that, although was important to repair, was not needed at that time and it did not even solve my problem. I ended the day paying two mechanics.
5/ 5stars
by  
on February 5, 2015
Friendly staff, and willing to go the extra mile to make sure my car was road trip ready! Thanks!
5/ 5stars
by  
on February 4, 2015
Every time I go to Firestone I feel that I get the best service and price from this location. They respect my time because I work at night and go in after I get off at in the morning. If my vehicle can't be completed in a couple of hours they always take me to my house and offer to pick me up when the work is completed.
5/ 5stars
by  
on February 3, 2015
I am always satisfied when I go to Firestone. I wouldn't even think about going any where else.
5/ 5stars
by  
on February 3, 2015
Great service all around, my car came out running better than ever!
4/ 5stars
on February 2, 2015
why did it take for the parts to fix my car--4 days--the person helping was good
4/ 5stars
by  
on February 2, 2015
I got my oil changed and I was happy with the process. My car ran a lot smoother!
5/ 5stars
by  
on January 28, 2015
Just like the title says. I'm happy with the service I got.
5/ 5stars
by  
on January 23, 2015
They always take care of all my vehicle needs. I wont go anywhere else. I call the poplar/highland store,..My store.
5/ 5stars
by  
on January 23, 2015
Went to get a oil change last month and everything worked out.....

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