Car Repairs And Tires At 3507 Poplar Ave From Your Memphis Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 3507 Poplar Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3507 Poplar Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #4987 Managed by Chadwick Darty

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll examine fluid levels, suspension, belts, and more. Plus, our team believes in offering the most consistent service on the market, all at reasonable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make your total auto care experience stress-free.

    Customer Reviews

    (4.3 of 5) - 61 Reviews
    5/ 5stars
    by  
    on April 9, 2017
    5/ 5stars
    by  
    on February 4, 2017
    I've always had superb service at this location, and today was no exception. Thank you, Jeremy and John, for taking care of my car so quickly and letting me know about its maintenance needs. I appreciate your speed and thoroughness. You make car care less of a hassle. L
    5/ 5stars
    by  
    on October 9, 2016
    I had to schedule to have maintenance on my car 3 times, the first two times I had to cancel at the last minute because of emergencies and going out of town. They are very good at explaining what they find, what needs to be done and when I decide not to do something right now, they are understanding and do not push. I have going to this Firestone on Poplar for several years now and will continue
    5/ 5stars
    by  
    on October 9, 2016
    Jeremy was great. Everyone there was helpful and friendly
    5/ 5stars
    by  
    on October 9, 2016
    Jeremy was great. Everyone there has been friendly and helpful.
    5/ 5stars
    by  
    on September 25, 2016
    Please visit this Firestone for your tire and car needs! They are honest and friendly! Ask for Joe or Jeremy! This was my first experience with Firestone in Memphis at the Poplar and Highland location. The service was excellent! Joe and Jeremy we're accommodating, and listen to my customer needs!! Even though I brought my car in on the busiest today, Sunday, they were able to repair my tires by the end of the business day. They even went as far as to give me a generous DISCOUNT on the second tire when it was discovered that it was not repairable and I wasn't in a position to pay for two tire replacements. I am beyond grateful! And I will be back for my oil change and recommend to my family and friends. Thank you Joe and Jeremy! You made my week!
    5/ 5stars
    by  
    on September 11, 2016
    Jeremey is great. He made my entire experience 100% pleasant.
    5/ 5stars
    by  
    on September 5, 2016
    Mr. Jeremy Miller exemplifies one of the best examples of customer care, customer oriented service, and customer satisfaction that I have encountered in many a year! He listened attentively to my problem and without hesitation took the necessary steps to remedy my situation. If I owned my own business and needed a second in command he would be my first choice to hire! Well done Mr. Miller! and I cannot wait to tell all my friends about Firestone's service provided by him on Poplar and Highland!
    4/ 5stars
    by  
    on August 27, 2016
    Friendly faces and they know exactly what to do.
    4/ 5stars
    by  
    on June 14, 2016
    I recently had a problem with my air conditioning system . I brought the car in and was told a part had to be ordered and that was done. I felt Jeff and Chad were very helpful in getting that completed, answering my questions and assuring me we would follow up on it to make sure it didn't need more attention. Jason, as usual, completed the job quickly and efficiently. There is great Teamwork there.
    5/ 5stars
    by  
    on June 4, 2016
    This location by far is the best Firestone in Memphis! No matter if they are busy or not they welcome you with a smile and make sure taken care of. They truly make sure you are aware of what needs to be done to your vehicle now and what can wait. Always upfront in the wait time and informative on updates. This is why, this is my Firestone!!
    5/ 5stars
    by  
    on March 30, 2016
    They stick to their appointment times and have great, courteous service.
    5/ 5stars
    by  
    on March 25, 2016
    Chadd and Jason at the Poplar Highland store are very professional and courteous. I will definitely be going back to this location in the future.
    5/ 5stars
    by  
    on December 9, 2015
    I slid into a curb to avoid an accident and it blew a hole in my side wall. I took my car into the firestone store and I could not have been more satisfied. I also neede a rear turn signal bulb replaced.The service was fast and the price was great.
    5/ 5stars
    by  
    on December 8, 2015
    Jason, and all the guys, were very helpful and efficient, as they ALWAYS are...
    3/ 5stars
    by  
    on November 25, 2015
    went out of town 2 days after the truck was serviced and had problems all the way.after taking it to 3 firestone.
    5/ 5stars
    by  
    on November 9, 2015
    I am so very happy I decided to bring my BMW to get great servicing.
    5/ 5stars
    by  
    on November 4, 2015
    I had trouble with bulbs burning out in my headlights due to water inside the assemblies in my 22-year old For Explorer. Firestone found new assemblies and installed them in a few hours.
    5/ 5stars
    by  
    on October 26, 2015
    Went in thinking I needed rear brakes and instead of just selling me the brakes, he suggested an inspection and adjusted the rear brakes and resolved the issue.
    5/ 5stars
    by  
    on October 19, 2015
    I received an oil change and tire rotation last week and the guys were very helpful and polite. Jason, really helped me out, with a very reasonable pricing compared to most places in the Memphis market. I will definitely return for all my families auto care needs.
    5/ 5stars
    by  
    on October 15, 2015
    They accurately assessed the problem & then fixed the problem in a reasonable amount of time.
    1/ 5stars
    by  
    on October 6, 2015
    I used them a week ago & i used a coupon for a wheel alignment for 70$ and still left paying 95$ . I dont live in Memphis so i was looking for discounts. If that was the case i should have paid regular price . I am positive they got over on me & then didn't have printer paper to give me a receipt. I had to call 4 times to get a receipt sent to my email .
    4/ 5stars
    by  
    on September 23, 2015
    They didn't do my top up and time estimated was wrong
    5/ 5stars
    by  
    on September 11, 2015
    People in store very helpful and pleasant. I will go back when I need something else for the car.
    5/ 5stars
    by  
    on September 11, 2015
    I went about 2 weeks ago. I wanted to get some services done that had been recommended a few months ago. They were finished in the time they gave me and the customer service was great. Everyone was friendly and my car is running so much better.
    5/ 5stars
    by  
    on August 18, 2015
    I was very impressed with level of professionalism I received during my tire buying experience! I can say as a first time experience that I AM now a loyal customer Firestone!
    4/ 5stars
    by  
    on July 10, 2015
    I used highland location two days ago everyone was super nice
    5/ 5stars
    by  
    on July 2, 2015
    I came into the shop because my rear right tire on my Fiat was flat. As soon as I walked in, I was greeted professionally and friendly, and my car was immediately looked at. If you are not familiar with fiats, the tires that the car comes with are expensive and never in stock. Of course my tires were "bald" and had no tread left, so I was left with the option of replacing my back two tires. My service representative came back with the quote for the tires and replacement, and he told me upfront that it was a ridiculously high price. Instead of trying to force me into that decision, he called his boss (the most knowledgable about tires) and figured out a better deal for a better price. Instead of leaving the shop broke and worried that my back two tires would be the same poor quality, he found four new tires, a little larger, and four a fraction of the price. Not only did the shop do that for me, but they stayed after hours to finish the car so that I could have it for the next day. It was the best visit i've ever had at a car repair shop. Firestone understands customer service!
    5/ 5stars
    by  
    on July 1, 2015
    USED THE SERVICE ON JUNE 21. THE YOUNG MAN INFORMED US OF OUR PROBLEM, GAVE US SOME OPTIONS AND TOGETHER WE CAME UP WITH THE BEST SOLUTION. WE WERE STILL ABOUT 800 MILES FROM HOME AND FELT VERY COMFOTABLE WITH THE SERVICE AND HOSPITALITY OF THE STORE. WILL ALWAYS TRY TO FIND A FIRESTONE STORE WHEN WE HAVE PROBLEMS ON THE ROAD. THANKS FOR THE HELP.
    5/ 5stars
    by  
    on June 20, 2015
    Staff were helpful and professional. Job was done well.
    3/ 5stars
    by  
    on June 19, 2015
    My tires were only 3 months old but yet with the warranty I still had to pay 130 dollars for two tires. My tires still had full treads on them. Something was in the road I have no idea what it was. I believe that 1 tire was bad but the other I don't think there was anything wrong with it. But anyway it's paid and done for. I don't think I'll be using Firestone for anything else. Especially for tires or service of my vehicles
    5/ 5stars
    by  
    on June 18, 2015
    I had forgotten to get my oil changed for a year! The people were so nice and friendly and immediately got my car fixed.
    5/ 5stars
    by  
    on June 6, 2015
    Great sales person. Will return to this location. Very helpful.
    1/ 5stars
    by  
    on June 6, 2015
    Purchased 1 tire a month ago and went back to by 3 more, this time the sales person was very aggressive in over sale and had a flat tire on the new tire a week later. Don't think will go back to purchase anything and definitely not recommend.
    5/ 5stars
    by  
    on June 3, 2015
    I thought I needed a alignment but the problem was a bad tire ..They checked everything thing on my car to be absolutely sure..
    4/ 5stars
    by  
    on May 31, 2015
    Made an appointment on sat for sun for brakes and inspection
    5/ 5stars
    by  
    on May 29, 2015
    I use them every time my car need service that they provide
    1/ 5stars
    by  
    on May 21, 2015
    Dropped my car off saturday for an oil change. Picked it up Sunday morning, paid and left. I noticed monday morning when my change oil light came on that the oil hadnt been changed. They said the mechanic had left early and the person he told to change it hadnt done it. Its thursday and still havent received the refund or a call from Managment
    4/ 5stars
    by  
    on May 19, 2015
    our services are good and the tires are good great cost
    2/ 5stars
    by  
    on May 7, 2015
    I used them on May 2 for an oil change and a tire rotation. This is my second experience with the Poplar and Highland location and each time my experience was not good.
    1/ 5stars
    by  
    on May 4, 2015
    I went to get oil change. broke my window door motor and regulator
    5/ 5stars
    by  
    on May 1, 2015
    I have had several things done to my F-150 @ this location & each time I was very satisfied. Thanks to all the firestone employee's job well done !!!
    4/ 5stars
    by  
    on April 30, 2015
    I was given a good price for 4 tires that I purchased. The only thing that I was disappointed about was the fact that the tire pressure was not checked on the new tires. All four tires had 41-45 pds but when I checked my manual and Firestone web site it stated that the tires needs 33. I will point this out when I return to get my tires rotated.
    4/ 5stars
    by  
    on April 25, 2015
    I had two excellent experiences with Firestone in the past six months: Buying a tire and an oil change. Then, on my third visit, I paid more for an oil change than it costs to fill my tank. More than I ever paid for an oil change in my BMW. Disappointed and surprised. $22 for one oiul change then $43 the next one?
    5/ 5stars
    by  
    on April 18, 2015
    Came in to get minor work was very pleased and happy how Firestone worked with me they got everything taken care of in a reasonable time. I always use this Firestone because it's the best the people that work there are very friendly and caring.
    4/ 5stars
    by  
    on April 17, 2015
    i used them last saturday and found out that is was more wrong than what i initially thought it was
    1/ 5stars
    by  
    on April 9, 2015
    I had to keep going back for five days problem still not fix.Now on six day return again for the same problem. I ask about the fix right or it free. I not true. This is my six day going up there on same problem
    4/ 5stars
    by  
    on February 27, 2015
    Got an oil change a month ago. Service and staff very professional. No complaints.
    5/ 5stars
    by  
    on February 26, 2015
    MY Firestone store has been courteous, accomodating and helpful. I have used this store for about 12 years, and have always been satisfied. I have even called Jason when I had a problem while driving back to Memphis and he advised me as to what to do if I needed service before getting home. They are A-1 in my book.
    5/ 5stars
    by  
    on February 26, 2015
    not only were they able to live up to all the hype my cousins promised for firestone "polite, informative,and safe I was able to see that was how they treated all their customers from the very youngest age 4 to the most elderly 80. I would not hesitate to recommend anyone try them out. The mystery light was a malfunctioning time pressure light. They checked her tires looked up the history of the indicators gave her options on how to handle the indicator and and get if repaired. All at no charge to her. Will I go back oh yeah. Will I tell all my friends you bet.
    5/ 5stars
    by  
    on February 26, 2015
    Personnel know me and know my car ... service is top rated and worth every dollar.
    2/ 5stars
    by  
    on February 19, 2015
    I went into Firestone for a problem with some noise coming from my tire. They took my auto and repaired items that were supposedly the cause of the problem. After I received my vehicle back, the noise continued. It took it back to them and they reviewed it once again only to tell me they did not hear or see in anything when inspecting it. So I got another mechanic to look at it because the noise had gotten worse and this mechanic showed me the problem. So I paid this mechanic to fix it and problem solve. I am not satisfied because I spent money on mechanic work that, although was important to repair, was not needed at that time and it did not even solve my problem. I ended the day paying two mechanics.
    5/ 5stars
    by  
    on February 5, 2015
    Friendly staff, and willing to go the extra mile to make sure my car was road trip ready! Thanks!
    5/ 5stars
    by  
    on February 4, 2015
    Every time I go to Firestone I feel that I get the best service and price from this location. They respect my time because I work at night and go in after I get off at in the morning. If my vehicle can't be completed in a couple of hours they always take me to my house and offer to pick me up when the work is completed.
    5/ 5stars
    by  
    on February 3, 2015
    I am always satisfied when I go to Firestone. I wouldn't even think about going any where else.
    5/ 5stars
    by  
    on February 3, 2015
    Great service all around, my car came out running better than ever!
    4/ 5stars
    on February 2, 2015
    why did it take for the parts to fix my car--4 days--the person helping was good
    4/ 5stars
    by  
    on February 2, 2015
    I got my oil changed and I was happy with the process. My car ran a lot smoother!
    5/ 5stars
    by  
    on January 28, 2015
    Just like the title says. I'm happy with the service I got.
    5/ 5stars
    by  
    on January 23, 2015
    They always take care of all my vehicle needs. I wont go anywhere else. I call the poplar/highland store,..My store.
    5/ 5stars
    by  
    on January 23, 2015
    Went to get a oil change last month and everything worked out.....

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