Car Tires And Services At 401 W Center St: Firestone Complete Auto Care In Kingsport

Welcome to Firestone Complete Auto Care at 401 W Center St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

401 W Center St
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-5p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #10774 Managed by Michael Stanley

HOLIDAY HOURS

Please note our hours for Labor Day

  • 09/04 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll inspect tires, steering, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.1 of 5) - 37 Reviews
    5/ 5stars
    by  
    on June 6, 2017
    Great service
    1/ 5stars
    by  
    on June 1, 2017
    I liked how they told me everything that was wrong and what they would do if they was in that situation.
    5/ 5stars
    by  
    on February 2, 2017
    Great team at the Kingsport store. They have great attitudes and made me feel like an extremely valued customer. Service is exceptional.
    5/ 5stars
    by  
    on December 16, 2016
    You are made to feel like family the moment you enter the Firestone Auto Care in Maryville, Tn. Robert Corder, the manager, just plain and simple makes you feel welcome when you walk in. He was incredibly informative regarding what tires I needed and the services provided and are available from his store. If all Managers at other Firestones are anywhere near the people person and the professional representative of your great company as Robert is you will continue to grow successfully. Thank you for an amazing tire shopping experience.
    1/ 5stars
    by  
    on October 23, 2016
    My car broke down on 10/14/16. The gauge read that it has 3/4 of a tank but the gas gauge had malfunctioned. I had my car towed to Firestone of Kingsport. The manager said it was fuel pump and it was several hundred dollars. The technician never caught the gas gauge issue. Two days later the car broke down again so I had it towed back to Firestone as they had just worked on it for the same problem and they found the problem with the gauge. I don't think there was an issue with the fuel pump. I feel like I was just ripped off.
    5/ 5stars
    by  
    on August 29, 2016
    2nd time buying tires here. Always do a wonderful job!
    5/ 5stars
    by  
    on July 25, 2016
    I recently discovered I had an issue with my brakes(very soft pedal) and had to have it serviced quickly. I immediately thought of the Firestone Automotive Center in Kingsport, TN on Center Ave., because of my previous good experiences there. I called to see if they could service my 16 yr old van on Saturday. I was told to bring it in early and they would take care of me, despite not having an appointment. I arrived and they took my van in right away, came back with the stunning news that I needed 5 ft of metal brake lines on the rear of my vehicle, they had corroded and failed. I was also informed that both rear shocks were broken. I authorized the repairs, the vehicle was ready exactly when they said it would be. They were very patient with my questions. The mechanic, Justin, and the Service Advisers, Mike and Chris, all deserve kudos for their customer service and knowledge. I can drive now with confidence that my vehicle is repaired correctly and safe to operate.
    5/ 5stars
    by  
    on March 30, 2016
    service and satisfaction has been excellent. have brought all my vehicles here for past 15 years without fail. highly recommend to everyone .
    5/ 5stars
    by  
    on March 21, 2016
    Have had all my cars serviced at this particular establishment for the last 15 years with continuous excellent service. Potential problems are quickly addressed and taken care of in a timely and professional manner. Highly recommend their work, just based on my own experiences.
    5/ 5stars
    by  
    on March 20, 2016
    Have always got honest timely and great service at both the Winchester Va. Store and Kingsport Tn. Store. Have made another appointment to take care of a problem found by the Kingsport tech. It's always an enjoyable experience at Firestone stores.
    3/ 5stars
    by  
    on March 17, 2016
    I had back drum brakes installed and they were a very loud clanging noise coming from the rear after the job was complete, so I had to take my car back and the problem was fixed the second time. The second guy that fixed my brakes on the second trip done a GREAT JOB and very Helpful...Also would like to call out Jamie she was very helpful and showed GREAT customer service to me. Overall I will be back for any other needs that arrive with my car.....Thanks David Derrick
    1/ 5stars
    by  
    on November 6, 2015
    Installed battery with false sticker, covered the wrong name with black marker. Blamed the issue on battery delivery man but nevertheless installed it knowing parameters didn't match. They did replace it after I discovered the issue.
    5/ 5stars
    by  
    on October 20, 2015
    They were able to quickly diagnose the problem that the dealership missed and were able to get it remedied in a timely fashion.
    5/ 5stars
    by  
    on August 19, 2015
    Friendly employees, and of course helpful. Also had a nice waiting area where I could keep my daughter busy. Thanks for your help!
    5/ 5stars
    by  
    on August 6, 2015
    I am very happy with the service both with oil change and tires for my trailer
    5/ 5stars
    by  
    on May 30, 2015
    Every time I come to Firestone . I receive great sevice and employees are very Helpful . I will continue to come.
    5/ 5stars
    by  
    on May 23, 2015
    Great service even when I drop in without an appointment always work in quickly. Mike is the best Firestone manager.
    5/ 5stars
    by  
    on April 29, 2015
    everyone was friendly and timely, and i could trust what suggestions were made
    4/ 5stars
    by  
    on April 23, 2015
    I used them for a front end alignment. They got my car in on a timely manner & the job was finished pretty quickly
    1/ 5stars
    by  
    on April 17, 2015
    I brought in my vehicle for an alignment. Upon completion, my steering wheel was not placed on straight. I was recommended new tires but will definitely not have them placed at this garage if a simple alignment cannot be completed correctly.
    5/ 5stars
    by  
    on April 13, 2015
    Honest - could have gouged me on brake cost but did not. Value - Very reasonable prices. Service - Very personable and answered all my questions.
    5/ 5stars
    by  
    on March 31, 2015
    Have used them in the past and the recent past. Have bought tires had oil changes and some other work. They are not pushy with the recommendations and I appreciate that.
    5/ 5stars
    by  
    on February 27, 2015
    I USED THEM SEVERAL WEEKS AGO TO PUT A NEW TIRE ON THE RIM FOR ME. DIDN'T HAVE TIRE, BUT AT 5:55PM THEY GOT IT OREDERED AND i PICKED IT UP THE NEXT AFTERNOON. FRIENDLY YOUNG WOMAN WORKING THE DESK, DEALT WITH HER THE ENTIRE PROCESS. VERY EFFICIENT. WILL RETURN SOON, NEED ANOTHER NEW TIRE. HAVE TOLD SEVERAL FOLKS ABOUT YOUR EXCEPTIONAL SERVICE!!!
    5/ 5stars
    by  
    on February 26, 2015
    I moved from North Carolina in 2001 to southwewst Va. aprox. 10 miles from Kingsport. I was having a problem with a tire,so I ask around to find a store that sold Firestone tires and Expert tire sold them,so from that day on they had been the only store that I have used as of today! The staff there treat you with respect and as you were thier family.I've been through a few managers through out the the years since my first visit and Mike is by far the best that they have ever had,he takes on your problems as they are his own! They have serviced all the trucks and cars I've had the past 14 years and I will not take them any where else to have tires or any type of service work done to them,I truley have total trust in this store. Now that they are a Firestone complete store it has give me the confidnce that I can ger my cars and trucks serviced anywere I go.I recommend them to everyone I know. Keep up the great work,and thank you for all them and thier hard work. Bill McCauley
    5/ 5stars
    by  
    on February 26, 2015
    The team at the W. Center St. Kingsport store are courteous, professional, and have always done exactly what has been needed for my vehicles. They get you in and out quickly, and at the best price possible.
    5/ 5stars
    by  
    on February 26, 2015
    I love all the guys/girls at the Kpt location! They're always so friendly and ready to help you with a smile on their face! Mike is excellent and has always treated me very well, as the others have too. My car is like a child to me. I want her taken care of, handled properly and be respected... they treat her as if it were there car they were working on! I always leave there with confidence that everything was correctly fixed. I like that about them, it's 1 and done. I work through the week and I can't always make it back when I do go, so knowing I can go and it's done right the first time is a HUGE plus in my book! So thank you for all the amazing experiences I've had and I'm sure there will be plenty more to come! :)
    5/ 5stars
    by  
    on February 4, 2015
    I am happy with the service two weeks ago changing the oil.
    5/ 5stars
    by  
    on February 3, 2015
    They know me when I walk in the door, great feeling! I feel like I can trust them with my vehicles as they've been my service providers for now going into the 9th year. If they aren't sure about something, they admit it while doing all they can to help to get answers. Great people and would recommend them to everyone!
    3/ 5stars
    by  
    on February 2, 2015
    I left my '96 Buick Skylark a couple of weeks ago for an oil change. The service was good, but NO GREASE FITTINGS WERE LUBRICATED NOR MY BRAKE FLUID TOPPED OFF. It happened once before, even though I asled specifically for grease fitting lubrication.
    5/ 5stars
    by  
    on February 2, 2015
    Marcus And Mike know how to treat their customers! I feel I can trust them both with what they tell me on my car. Thanks to you both!!
    1/ 5stars
    by  
    on February 1, 2015
    Went to Firestone in Kingsport TN for new brake pads. Was told I needed new rotors too. Left and went to my regular mechanic who had cleared an opening. Amazing how my rotors regenerated in just a couple of miles of driving. Buyer beware of unneeded repairs Won't let me give Zero stars.
    5/ 5stars
    by  
    on January 27, 2015
    Always let me know about how long it will take, seems this is a very busy place.
    1/ 5stars
    by  
    on January 25, 2015
    When I went there to check on tires for my f350 ford duly an get alignment I was told i needed upper & lower ball jounts so they could not do alignment I got the ball jounts put on went back in for tires had 6 tires put on then was told my truck was to long for alignment machine if I had kone that would have went some where elce looks like they would have told me that they could not do the alignment when I was picking out the tires I have bought 3or 4 sets of tires there prob won't buy tires there again for the f350 ford and wast half a day there an still no alignment
    3/ 5stars
    by  
    on January 25, 2015
    The service engine light was on in my car. I was told it was the Cataletic Convertor. I took my car in and was told it was not the Cataletic Convertor but was given a list of things that the car did need. $2600 later the light is still on and the gas mileage is worse than ever. Very disappointed!!!
    5/ 5stars
    by  
    on January 24, 2015
    friendly staff expert service very quick and efficient and they always treat customers with respect
    4/ 5stars
    by  
    on January 24, 2015
    I was out of town working and had to go in to get new tires. The staff was nice and friendly and didn't make me feel like I was going to get ripped off just because I was out of town and somewhat stranded. Instead, they treated me like I was just part of the Kingsport community and got fixed up and back on the road.
    5/ 5stars
    by  
    on January 24, 2015
    Mike is a great person to deal with. Thanks Mike you have a lifelong customer.

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