Firestone Complete Auto Care: Your Source For Tires And Repairs At 1184 Vann Dr In Jackson

Come in to your nearest Firestone Complete Auto Care at 1184 Vann Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1184 Vann Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #306087 Managed by Tyler French

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll check oil level, headlights, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, at affordable prices and a quick wait time. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.1 of 5) - 40 Reviews
5/ 5stars
by  
on August 16, 2016
The sales adviser was extremely professional and courteous. The entire staff was willing to help me in an extremely difficult situation on short notice. They stayed after hours to ensure that I was taken care of. They didn't pressure me to spend more than I needed to and I left the store feeling like part of their family. It's rare to find such genuine service in the automotive repair industry. Nickolas and his team are to be commended. Well done!!
5/ 5stars
by  
on August 4, 2016
it was quick and fast
2/ 5stars
by  
on August 4, 2016
Prior to going there on August 1st, 2nd, & 3rd, I purchased a full set of tires from Firestone along with road hazard. I had a flat tire August 2 that had to be replaced, instead of replacing the tire what was clearly written or my receipt they replaced it with a different tire. Now, I'm riding with one tire different from the rest back home, that's over 30 miles one way. Also, the day prior I came in for a wheel alignment that wasn't done properly and the graph showed clearly the front tires was still in the red on the wheel alignment. My car was still pulling to the right. I asked the service advisor how could this happen he had no explanation. I am very dissatisfied I had to spend over hours each day sitting in Firestone for problems that could have been fixed the first time.
5/ 5stars
by  
on April 15, 2016
Excellent customer service as well as fast reliable service
3/ 5stars
by  
on December 7, 2015
Service was good, however I was not notified until 2 hours into my wait that the tires were not in the store. So my 9:00am approintment got me out at 1:00pm. They told me I needed a wheel alignment, but after being there so long I told them I will get it done somewhere else.
5/ 5stars
by  
on November 1, 2015
I'm glad I chose to use this Firestone store and we will continue to use this store for many years to come
4/ 5stars
by  
on September 25, 2015
I am fortunate to find a firestone in Jackson (vann drive) to follow the great experience I had at bellevue firestone in nashville when I lived in Nashville. It took a little longer than estimated.
1/ 5stars
by  
on September 24, 2015
I purchased a lifetime alignment from this store because I drive alot. I came in for a oil change and alignment check. This time they told me I needed new struts and a portion of my alignment is non adjustable I find that this is not the case at all. I have been told I need new tires a couple of days after I get new ones put on. I just ignored them but they continue to try and sell me parts and services I do not need. I hope I do not have to return to firestone in the future.
5/ 5stars
by  
on September 18, 2015
The excellent service in which I received involves the greeting in which I received and the updates on fixing my car.
3/ 5stars
by  
on September 6, 2015
I needed one tire put on a already removed wheel. It took forever!
5/ 5stars
by  
on August 6, 2015
I was happy and satisfied I like the service they were very nice
5/ 5stars
by  
on June 19, 2015
I never thought I would go to another Firestone store, but I'm so glad I gave Tyler a shot. He got my tires quickly and made sure everything was done correctly and quickly! I will definatley be a repeat customer!!!!
5/ 5stars
by  
on June 6, 2015
We had a blowout on the interstate and they got me back on the road within a few hours of the tow truck bringing us in. Thanks a bunch.
4/ 5stars
by  
on June 3, 2015
I had my oil changed a week ago, service was very good,fairly quick and friendly. I'm going back to get a time up this week
2/ 5stars
by  
on May 30, 2015
Got a new set of tires. Told them to balance them. They "did" but we're not when I picked up. Had to take it back anothe time. Was told their balance machine was not working. I'm a working mom with 3 kids and do not have the time to take my car to the shop two days in a row due to incompetence.
5/ 5stars
by  
on May 27, 2015
I had an appointment but was informed they were a bit backed up but I didn't mind since there was plenty of shopping and restaurants within walking distance. Being a woman, I get nervous in these situations afraid I will get taken advantage of. I never feel this way at this store. The store manager Tyler always explains everything that is being done in great depth. I feel this Firestone is very knowledgable and goes out of their way to ensure the customers are happy!
5/ 5stars
by  
on May 27, 2015
Had them change my transmission fluid and they made time for me even though they were booked. Thanks for fitting me in.
5/ 5stars
by  
on May 27, 2015
took excellent care of me even though it was close to closing time. Was on the road to North Carolina when I broke down but they fixed me right up! Very pleased.
5/ 5stars
by  
on May 18, 2015
My daughter and I were on our way to west Tennessee for Mother's Day when the tire pressure light came on. Thank goodness Firestone was close and open on Sunday. Fixed our tire and we were our way.
1/ 5stars
by  
on May 13, 2015
Working out of town in Jackson when I noticed a shimmy when driving at low speeds. Took it to the Firestone place just to see if they could look at and maybe rotate and balance tires. They were very busy and explained it would be an hour before they could look at my vehicle. Not a problem since they are located near restaurants and shopping. Two hours later I had not hear from them so I call and they said it was just pull in to service bay would be just a little bit longer. So I started walking back to the Firestone place and saw my van in service bay up on lift. Went in waiting room and 30 minutes later an employee finally asked me if I needed anything. I explained that I was waiting for an update on my vehicle. Ten more minutes went by and gentleman came out and said they would be right with me. Fifteen more minutes and lady came out with a long list of recommendations ($2,257.19). At then ask if they had rotated and balanced tires. They had not because they needed to go over list first. I ask if van was in okay condition for me to drive 200 miles home. They thought it would be okay. I told them to get it down and what did I owe them. They charged me $10.96 to look over things and not do what was ask of them. The waiting room was nasty and bathroom was not usable. To be in such a great location (right off interstate 40) and to be as busy as they are I do not know how they keep customers. Maybe it was just a bad day for them. But they need some customer service training.
5/ 5stars
by  
on May 8, 2015
I have been coming to Firestone for a couple years now. I take both of my vehicles to get serviced here. Whether it be for a simple oil change or fixing on my engine. I recently experienced problems with my check engine light. These wonderful guys at firestone fixed the problem in the same day. They are friendly and helpful. Being a woman, I used to be skeptical of going places by myself for help with my car. I have never felt like I was being taken advantage of here. They always give me the best deals and do what's in my best interest. I give them two thumbs up!!
3/ 5stars
by  
on May 7, 2015
A bit disorganized due to staff shortage and new person in key position. Scheduling and other mistakes were made and generally took longer than promised for service. However, I give credit to the store manager who handled this situation very well (about as well as could be expected considering everything). He was patient, kept his cool, listened to concerns of customers and generally did his best to satisfy them (although at least one of them wasn't happy). Hopefully all will be corrected by the next time I need service.
5/ 5stars
by  
on April 22, 2015
Made an appointment for 7am to balance all 4 tires and front end alignment, they started the work exactly at 7am and finished within an hour. Tyler kept me abreast of the progress and personally drove my truck to make sure everything was perfect.
5/ 5stars
by  
on April 12, 2015
Thanks for the great service and pricing. We'll definately be coming back
5/ 5stars
by  
on April 12, 2015
Had two vehicles repaired or serviced 4/11/15. 5 star shop. Thanks JD and Tyler for hooking me up
5/ 5stars
by  
on April 12, 2015
The Vann Dr. team always do an outstanding job taking care of me and my truck. New tires, alignment, balancing, shocks and brakes. The follow up call from Tyler to make sure I was completely satisfied will keep me coming back for all of my vehicle service needs.
5/ 5stars
by  
on April 6, 2015
Purchased the tires at this location about 2 months ago, but as luck would have it I found a nail. I went to the other location because it was closer and after waiting was told that they couldn't repair the tire today. I went to this location and even though it was closer to closing time, they took care of me. Great service!
5/ 5stars
by  
on March 1, 2015
I took my Ford in a few weeks ago and while it took several days longer to repair because of receiving defective spare parts they did give me a rental car at no charge for a few days. I did have to bring it back after the repair to replace a pulley. Vehicle is now running great.
5/ 5stars
by  
on February 26, 2015
Purchase 2 tires quick change friendly service and hot coffee!
5/ 5stars
by  
on February 7, 2015
I VISIT EVERT TWO MONTHS!! GOOD SERVICE, REASONABLE PRICES, GREAT SERVICE
5/ 5stars
by  
on February 4, 2015
This store provides some of the best service I have received at a Firestore Auto Care Center. The employees have always been exceptional in how they receive customers and provide service to the customers. The employees are very friendly and make sure your servie is done quickly and accurately.
2/ 5stars
by  
on February 4, 2015
I was not pleased with my last visit. I get my oil changed and tires rotated like clockwork. I know the price of the service that I usually get. It was 30 dollars higher and no one knew why or did not try to correct the problem until I showed receipts of pervious transactions.
1/ 5stars
by  
on February 3, 2015
Received an email that some tires were 80% off. Went to Firestone and there was a sign in the window advertising tires 80% off. When I ask about them the worker said , Oh, we're out of them. Why is the sign still in the window?
5/ 5stars
by  
on February 2, 2015
I have purchased two sets of tires here. They had the best prices on the internet. Quality of service was excellent. Free rotation and balance for the life of the tires. I have used this once so far ... This is a great place to do business. The only draw back is the time I had to wait. Maybe it's because of the business. But i was there several hours on each visit.
1/ 5stars
by  
on January 29, 2015
I had a tire that was going flat and used Fix-a-Flat not knowing it ruined the tire. I took the car in for one tire. I have used only Firestone for over 30 years and have the road hazard service. They called and quoted me a price for all 4 tires which I did NOT need. When I asked for the price for one tire, they told me I needed brakes. They told me I needed a timing chain, which I had already had put on a year ago. It costs way more than I thought I was going to have to pay and I decided I wouldn't be going back. I have never taken my car there for one thing when they didn't tell me something else that I had to have. I think it has changed over the years and I guess competition makes everyone more cut-throat. They used to tell me I would need to think about doing something within a few months or this may last this long or something. Now it just seems every time I leave there I'm unhappy so I'm going to try another place. Thanks
5/ 5stars
by  
on January 26, 2015
I arrived early on a Saturday morning for an oil change. I was in and out in less than an hour. Great Job!
5/ 5stars
by  
on January 25, 2015
This store is a welcoming and friendly place to handle your car care needs. They stand behind their work and products.
5/ 5stars
by  
on January 25, 2015
I am a repeat customer that has had to have extensive repairs over the last 2 1/2 years, as shown herein. All the employees are courteous and respectful. The manager has always seen to it that all my car care needs are met.
1/ 5stars
by  
on January 23, 2015
I came last weekend and waited over 4 hours to no services rendered. I watched many customers come and go. My car never moved. I told the customer service man what happened and he appeared shock about my wait and forgot about my oil change. I traveled over an hour to get help. It was late and I went elsewhere for service. This location was great about 3 years ago. I had issues over the past year. Poor customer service and disinterested staff.
4/ 5stars
by  
on January 23, 2015
I have been utilizing FS for my oil changes, tire rotations and general preventative maintenance for a few years. I have only had one issue with them around 2011 regarding an employee performance issue but will have to give credit to the organization for handling my issue equitably and professionally. I have always found their management team to be extremely honest and professional and very accommodating. I have even had the opportunity to speak with the head mechanic on occasion and also found him to be a true professional in his communications and activity.

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