Firestone Complete Auto Care: Your Source For Tires And Repairs At 1100 W Poplar Ave In Collierville

Welcome to Firestone Complete Auto Care at 1100 W Poplar Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1100 W Poplar Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #8567 Managed by Tucker Holliday

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, air filters, hoses, and more. Plus, our team believes in offering the most consistent service on the market, all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or plan your appointment online or by calling (901) 414-1936.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.4 of 5) - 27 Reviews
    5/ 5stars
    by  
    on May 21, 2017
    Needed a simple oil change and was able to get it immediately. That is unusual at any location but more so an a busy Saturday morning. While they were writing me up a lady came in with a car on a tow truck. As I was checking out she came up to check out too. We were both in and out in less than 45 minutes. The advisors were friendly, knew what they were talking about and really coordinated the repairs efficiently. Offered a very good price on a set of new tires, which I will probably get in a week or so. Personal service at a chain store is unusual, but much appreciated
    5/ 5stars
    by  
    on February 6, 2017
    Very nice, capable and honest people. When something is wrong with your car you may not want to hear it, but you do need to know it. In my case one tire was bad and obviously could not be safely repaired. A second one had damage to it. They showed me the tread depth compared to a new tire, and that the tires were worn, even though they still had tread on them. They shoed me the age of the tires. I did not want to buy new tires but I did not want to have to worry about my wife having a tire failure and getting stranded. They don't fail when it is convenient or safe. The new tires are great peace of mind, especially with a full warranty and a price that beat the big box stores.
    5/ 5stars
    by  
    on October 27, 2016
    I have bought two sets of tires from these folks recently and they have gone above and beyond the call every time. I damaged one of the tires almost immediately and it was replaced when I brought it back in. They have rebalanced and rotated another set. I have gotten oil changes at reasonable prices and relatively quick. (I do call ahead, and leave the car when I can) They are fair, friendly, competitively priced and know their stuff.
    5/ 5stars
    by  
    on September 3, 2016
    I have had the misfortune of having to buy two and a half sets of tires in the last nine months. Two of them were a direct result of other brands failure to stand by their tires. My experience at the Collierville firestone store was so pleasant that I wound up buying 3 more sets to have the peace of mind that my wife and daughter had firestone behind them. We had the unfortunate experience of running over road debris and ruining a new tire at about 150 miles after purchase. Unfortunate until we got back to Firestone and they handled the tire while we waited. Saved double the cost of road hazard in less than a week. I hope we don't need that again, but it is good to know it is there if we need it.
    5/ 5stars
    by  
    on July 8, 2016
    Excellent service! Caitlin was very kind and professional. All of the staff deserve an A++++ rating! I highly recommend the Firestone Collierville!
    5/ 5stars
    by  
    on July 2, 2016
    The staff here is amazing and professional! Caitlin is probably the coolest person ever!!
    5/ 5stars
    by  
    on May 22, 2016
    Ive had the best experience at Firestone, both at the location on Park, and since I moved out to Collierville area, this is even better, Mgr was totally happy to explain my options and other discounts I didnt know about showed me different priced tires, & recommended one that was on sale instead of sticking me with a more expensive selection! Just very honest, I love it!
    5/ 5stars
    by  
    on March 17, 2016
    Thanks to Collierville Firestone! We received a friendly reminder about our free tire rotation during our oil change appointment and we received awesome service, pricing and turn around time! Thanks again!
    5/ 5stars
    by  
    on December 5, 2015
    Customer service is the best! Andrew was very professional and kept me updated the entire time. He made me feel welcome and important. I had to wait for my car, and the waiting area was clean with fresh coffee, comfortable chairs, and a direct view into the service area so I could see my car. Prices very reasonable and fair for the work performed. My car is running like new! Thanks to Andrew and store manager Barry as well as the repair technicians for a great experience!
    5/ 5stars
    by  
    on November 10, 2015
    You guys were amazing and quick! Great job you guys.
    5/ 5stars
    by  
    on October 12, 2015
    I walked in and they knew me by name. Handed them the keys and they completed the work without trying to get me to add this or change that. Just doing what it takes to get the job done... Great job!!!!!
    5/ 5stars
    by  
    on August 28, 2015
    I went to them for A/C problems and they went above and beyond to help me out. I was more than happy with the service. Highly recommended
    5/ 5stars
    by  
    on May 17, 2015
    I just needed a flat repaired and rotation. Caitlin and Young Mr. Howell were extremely helpful and friendly. It's always nice to feel welcome and they do a great job at customer service. When I got home I found that they even put my spare and tool kit back where they belong. Thanks.
    1/ 5stars
    by  
    on April 21, 2015
    I made an appointment for 730 and was scheduled as the second appointment of the day. And it took almost and hour for an oil change. The service are manager told me you shouldn't have made a 730 appointment if you needed to be done by 830
    5/ 5stars
    by  
    on March 8, 2015
    I like going to this store as the office staff know me on sight now and they are always very friendly. I get in and get out quickly. That's important when I work all week and have to do all my errands on Saturday. Keep up the great service.
    4/ 5stars
    by  
    on February 26, 2015
    I like firestone but the wait for an an oil change is always long. If you don't get there at a certain time you will have to leave your car until the next day or come back first thing the next morning. When you need an oil change you don't want to wait 24 hours.
    1/ 5stars
    by  
    on February 7, 2015
    I HAD MY TRUCK SERVICE ON 2/6/15, THE SERVICE WAS PERFORMED. WHEN I PICKED UP MY TRUCK THE SETTING HAD BEEN CHANGED. I WENT TO SERVICE ADVISOR(CURTIS). HE STATED THAT THE TECH HAD NO REASON TO RESET AND HE HAD NO MEANS TO CHECK IT. HE INDICATED THAT THE PROBLEM EXISTED WHEN I BROUGHT THE TRUCK IN. I ASKED TO SPEAK TO THE TECH AND HE WAS VERY HELPFUL. HE IMMEDIATELY WENT TO THE PROBLEM AND FIXED THE PROBLEM. HE HAD ACCIDENTLY HIT THE INCORRECT SETTING. ALSO I WAS CHARGED WITH A BRAKE INSPECTION AND I SHOULD NOT HAVE CHARGED WITH IT.
    5/ 5stars
    by  
    on February 6, 2015
    I used them 2 weeks ago great service great people
    3/ 5stars
    by  
    on February 5, 2015
    On two different occasions, I shopped tires on line but when I arrived the next day, the y did not have the tires in stock even though on line they showed to have them. The new store at Poplar and Poplar Pike in Germantown has not had that issue. This is my new home store!!
    5/ 5stars
    by  
    on February 3, 2015
    Great service the guys did a wonderful job as usual
    5/ 5stars
    by  
    on February 3, 2015
    I have been using this store for over 10 years. The work is always done right and is top-quality. Granted I stick to their core business - Tires and related services, along with regular oil changes. One time they nicked the steering wheel on my Lexus during a front-end alignment . It cost $2500. They replaced it without any hassle. I can not rate them high enough.
    4/ 5stars
    by  
    on February 2, 2015
    I get all my oil changes, and other minor repairs or adjustments at Collierville Firestone. Service people are friendly and service is quick.
    1/ 5stars
    by  
    on January 27, 2015
    I went firestone for my belt replacement they replace it but it is making noise.They have adjusted it 3 times but it is still making noise.I spent my 10 hours but problem is still there.
    5/ 5stars
    by  
    on January 25, 2015
    Lifetime rotation, balance and alignment is the way to go.
    5/ 5stars
    by  
    on January 23, 2015
    I only came in for an oil change and a minor filter change but was treated as thought I was spending a few hundred.
    5/ 5stars
    by  
    on January 23, 2015
    I go to them every time I have a problem with my car and I am so happy that I did!
    5/ 5stars
    by  
    on January 23, 2015
    The staff was engaging and produced the service in appropriate time.

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