Car Tires And Services At 425 Main St: Firestone Complete Auto Care In Rapid City

Welcome to Firestone Complete Auto Care at 425 Main St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-4p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-5p
Emergency Closure: {{ locations[0].alert }}
Store #324010 Managed by Steve Kurek

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll check lights, steering, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, at affordable prices and short wait times. Come in today or plan your appointment online or by calling (605) 593-8383.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 39 Reviews
5/ 5stars
by  
on December 17, 2015
Dropped my vehicle off in the morning and it was ready to go when I was ready to go home. They got me a great deal on tires to match the other two already installed on the vehicle.
5/ 5stars
by  
on November 30, 2015
Good customer service very friendly got me in quick I was in a hurry
5/ 5stars
by  
on November 30, 2015
Very pleasant experience. Reasonable pricing and fast service.
5/ 5stars
by  
on November 24, 2015
Mr. Steve and the guys are Firestone do an amazing job. They stand behind their service.
1/ 5stars
by  
on November 9, 2015
I went to this store around 5:15 to 5:20 pm on 11/6/2015 the store was open but would be closing at 6:00pm, there were no cars in the bays that were being worked on. I walked in and asked for a price quote for a tire. I needed a tire mounted and balanced on a rim that wasn't on the car and then put on our car in place of our spare, a 15 minute job at most especially since there was at least 3 people in the shop. I was never given the price quote, and was told that they couldn't "do anything" and that he was going to be closing early. As a result I had to find another tire store and wait over an hour to get a tire. As a result of this change in my schedule I had a low blood sugar diabetic reaction which meant that I had to stop and spend even more to get food, when I should have been able to be home before the reaction. It's clear to me that the store was more interested in closing early than in doing business, I seriously doubt that I will ever go there again. I want a place that wants my business.
4/ 5stars
by  
on November 4, 2015
My experience was very good, called an was scheduled right away. Service could not have been better.
5/ 5stars
by  
on October 16, 2015
always get great service in a timely manner.Peggy and Steve always do their best to get us in and done in a timely manner. Work is always excellant
5/ 5stars
by  
on October 13, 2015
Great job!! Very efficient as well as friendly. The restroom was clean as well.
5/ 5stars
by  
on October 8, 2015
I'm so glad I decided to bring my vehicle in. It's so nice to have a car that works correctly. I didn't realize how much stress it would relieve :) Thank you for doing a great job!
5/ 5stars
by  
on October 6, 2015
My brakes sounded bad. They took care of me. Great!
5/ 5stars
by  
on October 5, 2015
I am from northwest Iowa and traveled to the Black Hills area of South Dakota for a sisters' weekend. When my car's dashboard indicated a low tire, I had my nephew look at it. Then I found the bulge on the inside of the tire! Long story short: My nephew called the Firestone store in Rapid City to get prices and availability of service. I went there immediately and they replaced the two front tires on my 2011 Chevy Impala. How fortunate I was to be in that location on a Saturday mid-afternoon. The service was quick with the personnel being very polite. All things considered, it was a positive experience. Thank you.
5/ 5stars
by  
on September 30, 2015
Standard maintenance work on my 2011 Toyota Prius. I reserved an appointment and brought an online coupon. The personnel were extremely friendly and efficient. This was also the first time I've ever brought my car anywhere and asked about the tire tread, and gotten no pressure or suggestions at all to change them early.
5/ 5stars
by  
on September 25, 2015
I use them for all my vehicle updated maintenence.
4/ 5stars
by  
on September 9, 2015
I am very happy with the work and the deal I got on a new set of tires. The staff was friendly and professional. However, I was told that if I signed up for a Firestone credit card, I would get 10% of my entire purchase. I did not get this discount.
5/ 5stars
by  
on August 25, 2015
My experience at the Firestone establishment in Rapid City, South Dakota, was exceptional. I was on a trip of three weeks and about to head back to Virginia when a slow leak developed in one tire when at Hill City. Steve, the manager, was most responsive to my issue; and Peggy, an employee, promptly called the warehouse to verify that a suitable tire for my vehicle was available. Steve picked up the tire in a most timely manner, and saw to it that my repair was completed expeditiously and that I was able to be on my way. The attention that I received was superb! The three-day trip home was made with the confidence of having received both an excellent product at a most reasonable price, as well as exemplary service.
5/ 5stars
by  
on August 22, 2015
I had a problem with my truck on a family vacation to the Rapid City area. They took time to get me in right away, and fixed the issue within the hour.
5/ 5stars
by  
on July 8, 2015
Jon Taylor was very helpful!! He was very good to me!
5/ 5stars
by  
on July 5, 2015
We were camping near Mt. Rushmore and had our right rear dually tires punctured late one evening. We called and drove up to Rapid City on our way to Devils Tower. We were in and out barely having time to eat our breakfast! We were very pleased with their prompt service and getting us in on such short notice. Thanks so much!!
5/ 5stars
by  
on June 27, 2015
Reliable and Friendly staff who know what their doing.
1/ 5stars
by  
on June 16, 2015
I came into your shop with a problem of vibration in the front end of my 2009 Ford E-350 van. I asked the technicians to diagnose the problem & recommend a repair. As I had about another 1,500 miles to go to Olympia Washington, even a temporary repair/fix would work. After their examination of my vehicle, they simply balanced my front tires for about $50. Upon my return home, I jacked up the front wheels & spun them a few turns & it became very obvious what the problem was. The left front tire had de-laminated & was about an inch out of round, not a balance problem. I was very disappointed that I was charged for something that did not fix the problem and that a professional tire shop did not notice that the tire was not round. The simple solution would be to take the bad tire off & replace it with my brand new spare tire. Even if I had a flat during the rest of my trip, the defective tire (now my spare) could of at least allowed my to get to a repair station. To summarize, I am not a tire professional but I was easily able to diagnose the problem in about 10 minutes. I feel that I was taken advantage of due to my "on road" situation & needed to rely on professional assistance from a company that I have had a good relationship with in my home town. I don't know what you do with these evaluations, but it would make me feel much better to receive a refund for the money that I spent that did not fix the problem.
5/ 5stars
by  
on June 3, 2015
This place is great. I got four tires, an alignment, a brake inspection and they even replaced my failing alternator in just a few hours. Great customer service and you know you're getting the best when you shop here. I recommend and will return.
1/ 5stars
by  
on May 28, 2015
The worker damaged my wheel when he replaced the tires.
5/ 5stars
by  
on May 27, 2015
The service was fast and friendly, We were in the middle of our vacation and had a tire with a leak. The service people were friendly and fixed the tire so we could get back to vacation. THANK YOU
5/ 5stars
by  
on May 27, 2015
Good prices..Good service..Courteous, helpful and knowledgable employees.
5/ 5stars
by  
on May 15, 2015
I was there a couple of weeks ago. I am so glad what I did. This is going to be a my store for all of my cars.
5/ 5stars
by  
on May 6, 2015
I have used Firestone here in Rapid City for years. I go there because I can totally trust them and they always treat me with respect. They are friendly and fun and I send other people there too. Get this, I don't even have to tell them who I am when I call for an appointment..
5/ 5stars
by  
on March 3, 2015
I appreciate their consistently good quality work and the effort the employees spent on diagnosing problems on my Vue.
5/ 5stars
by  
on February 28, 2015
Had my oil changed. Wow that Gerald guy, my tech, really treated me right. Told me about a bad upper ball joint just by feeling it. He also informed me of a tire that wasn't in the best condition. And he filled my washer fluid. All while smiling. That's a solid employee.
5/ 5stars
by  
on February 26, 2015
I have had tire installed on my wifes SUV by another, closeby located tire dealership with many unsatisfactory results. The Complete Auto Care Store on Main Street was able to rectify all problems fast and completely. The technician was able to resolve a problem with the TPM system created by the other shop withhout any extra charges besides the mounting and balancing of the culprit tire. On my Mid size SUV I also received a military discount on a full set of Firestone Destination LE2 tires, on top of the sale price. I am a loyal customer to Firestone because of the way this store treats their customers. And I am very happy with the Destination LE2. I big improvement to the OEM tires in the winter here in Rapid City. Thanks to the entire staff.
5/ 5stars
by  
on February 26, 2015
Always have great service and communication. Very dependable.
5/ 5stars
by  
on February 25, 2015
I have been bringing my vehicles there for many years and the service is top quality. Always work hard to get me in quickly and work hard to get me out quickly as well. Steve always goes out of his way to bring me the best service possible. He is a great manager.
5/ 5stars
by  
on February 14, 2015
The Rapid City Firestone Complete Auto Care is my first first choice in all of my vehicle needs. Their customer service is topnotch. When I call in to make an appointment I never have to wait on the line and their always able to answer my questions and concerns. Located in Rapid City's downtown distract it makes waiting enjoyable. My wife and I make a weekend event out of Firestone of Rapid City by dropping our vehicle off in their trusted hands and browsing the local stores of downtown. Thank you Firestone of Rapid City for all of your excellent work!
5/ 5stars
by  
on February 3, 2015
I have always been impressed with the entire staff at Firestone in Rapid City. Unlike many other repair shops I have taken my cars, the staff here is highly competent, exceeds my expectations and delivers exactly what the promise.
5/ 5stars
by  
on February 2, 2015
The Rapid City Firestone Store goes above and beyond when taking care of my 2007 GMC Canyon truck. When the forst repair with new brake shoes did not stop the squelling from the front brakes, they credited that day's labor when putting on new brake shoes which solved the problem. They even gave me a ride home when the work was to take four hours and retained the truck over night. Where else can you get this type of service.
4/ 5stars
by  
on January 27, 2015
Our local Firestone Service center has been very good to work with. They get us in right away, answer our questions, and are reasonable priced. They are quick ,so if I am waiting it doesn't take very long.
5/ 5stars
by  
on January 26, 2015
I have been a customer in Rapid City for more than 15 years. Steve does a great job!
2/ 5stars
by  
on January 26, 2015
Typically I go to Firestone to get oil changes and everything is just prefect. The last time I got an oil change, back in December, I also paid for a winter care check. I had thought everything went well. I went to air up my tire a couple days ago and realized half of the thing that you air up the tire with--valve? was missing and they had put on a new valve cap--that doesn't even match the other three (this is how I know they knew about it). They didn't bother to tell me anything about the valve being broke, and it obviously happened in their care because I had aired up my tires prior to that and everything was fine. Well the next day on 1/23 I go to leave my house and my tire is completely flat. All in all, I am very disappointed that this would happen and they don't care to tell me. I had to take the day off from work and pay to fix my tire. As I've said, typically everyone and everything is very nice. Steve is nice and the lady that works at the front desk is super nice.... Nancy? I will not be returning because of this experience.
5/ 5stars
by  
on January 23, 2015
Peggy was very helpful in servicing two of my vehicles, and she has a good relation ship with the customer at all times I will always go back to firestone.
1/ 5stars
by  
on January 23, 2015
I've had a long-lasting wish-hate relationship with this Firestone location. I wish the service was good and priced well - but I've hated the results, every time. First started when I saw I needed new tires on my newer vehicle. The stock tires were Firestone, so I decided to have them replaced with Firestone. I payed a premium, but thought free tire rotations would be good, and I'd just get my oil changed there. Six months after getting new tires, I was in for an oil change/rotation and told that I was getting close to needing new tires. I almost lost it and said that had better not be true since I had just bought new ones from them 6 months ago. The last straw was recently getting break pads replaced. Again, paid a premium, and still have squeaky brakes. Customer service isn't bad, but it's definitely not great. The only positive I can think of for this Firestone is it's location. Will never return.

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