Car Repairs And Tires At 29 Wyoming Valley Mall From Your Wilkes Barre Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 29 Wyoming Valley Mall! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

29 Wyoming Valley Mall
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #19674 Managed by Jay Koller

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll check tires, wipers, the battery, and more. Plus, we're dedicated to giving you the best service possible, at affordable prices and a short waiting time. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 39 Reviews
5/ 5stars
by  
on August 5, 2016
They were timely nice and professional
5/ 5stars
by  
on August 1, 2016
I was traveling through PA when my car wheel fell off. Jay and Brian provided exceptional customer service from my first contact with them, through the process with the insurance adjuster and during the repair of my vehicle. I would highly recommend this location
5/ 5stars
by  
on June 17, 2016
It has been difficult to trust mechanics in the past. I've seen them take advantage of me being a woman--assuming I knew nothing about cars. After using Wyoming Mall Firestone, I feel so confident they will be honest with me. They have also kept costs within my budget. At times, work I really could not afford, somehow they made it work for me. I truly appreciate that. I highly recommend this particular location!
5/ 5stars
by  
on June 7, 2016
Awesome, friendly, insightful staff that have positive attitudes and are always willing to help. It is never easy paying hundreds/thousands of dollars for car repairs/maintenance, but these guys make it more bearable! Thanks Wilkes-Barre Firestone!
5/ 5stars
by  
on May 25, 2016
5/ 5stars
by  
on December 21, 2015
Always helpful and services is wonderful always satisfied
5/ 5stars
by  
on December 10, 2015
No hassles, straight to the point and fast service.
5/ 5stars
by  
on December 8, 2015
Leah's a good is it for inspections.....So priced right like always not a 100.00 bill at the end.....
5/ 5stars
by  
on December 3, 2015
I called for an appointment and was told they could fit me in in 20 minutes. I dropped my car off and they called to let me know they were done with my alignment before I was even done having snacks with some friends at Chili's. When I returned, everything was explained to me and they let me know when I should schedule for a follow up visit. Friendly, professional, and very accommodating are the words I would use to describe my first visit. I will definitely return AND refer friends, family members and co workers too!!!!
5/ 5stars
by  
on November 1, 2015
I have just changed repair shops. These guys thoroughly explain your options for repairs and try to find you the best price.
5/ 5stars
by  
on September 24, 2015
Joe A. did an exceptional job with my situation. Dan (the new guy) great job bringing in Joe to help. It's not often that you find employees with knowledge, concern and professionalism - but you definitely find it here. Will be a repeat customer.
3/ 5stars
by  
on September 23, 2015
The service representatives are great and very energetic. Always nice talking to them. But they also have fixed things without being authorized to do so. They put full synthetic oil in my vehicle during a service instead of the regular that was in it. I did not ask for synthetic. This had never happened in the past but the last 2 times I gave gone there I have not been very happy that they took it upon themselves to add things to what I asked for without authorization first. Last time I will use the Wyoming valley mall location.
5/ 5stars
by  
on September 21, 2015
Had a nail in sidewall of tire.They replaced it under the warranty no problem. Thank you.
5/ 5stars
by  
on September 16, 2015
Helped me get prorated tire discount, select better tire option, great service.
4/ 5stars
by  
on September 13, 2015
Realized i was due for an oilmchange after relocating from Florida to Pennsylvania and decided to stop in. didn't have to wait long, prices were good and the guys were friendly and even introduced my daughter to a local sweet drink.
5/ 5stars
by  
on September 12, 2015
Had my vehicle in for one issue and they fixed all my issues the same day
5/ 5stars
by  
on September 4, 2015
Found myself with a flat tire which I dropped off at the Firestone store on Munday St in Wilkes Barre. When I returned to get it mounted I was informed it could not be repaired. The store manager quickly found two comparable tires and had the mounted and I was on my way in about a half hour. What more can I say, prompt, curtious and a good price too. Thanks.
5/ 5stars
by  
on August 6, 2015
My visit was quick and painless. The staff was friendly and my vehicle was done in a timely manner.
4/ 5stars
by  
on August 6, 2015
I took my car in because the brakes were squealing every time I stopped the car. I said I thought the squeak came from the front brakes. I was told the brakes looked ok but were somewhat cracked and that was probably causing the squealing noise. I replaced the brakes and drums. The next day the same squeal was back. I took the car back into Firestone and they told me the actual cause of the problem was the rear brakes. So I had them fixed as well. I think the mechanics should have taken my car for a test drive to determine if the squeal was coming from the front or rear brakes before working on my car when I first took it in for service. I probably would have had the rear brakes done and the problem would have been solved instead of having front and rear brakes and front drums all replaced as a not insignificant cost. This is not a complaint but just a lesson learned the hard way.
5/ 5stars
by  
on July 19, 2015
I would like to thank Joe for the courteous and professional treatment that I received from him and his staff during my visit. I will most definitely be a return customer.
5/ 5stars
by  
on July 6, 2015
I was very happy with the service.. They did a great job
5/ 5stars
by  
on May 20, 2015
I will always depend on firestone for all my car needs
5/ 5stars
by  
on May 18, 2015
On 5/16/15 my car was towed to Firestone store after closing. By 7:30am Sunday diagnostics and repair were already in progress! The Service Advisor, Jay, kept me informed of the progress and had my car "ready to roll' before the promised time which was noon. I am more than well-pleased with the entire experience!
5/ 5stars
by  
on May 9, 2015
I had a oil change done on the spot for me which was a blessing as free time is something I wish had these days. They then gave me a full itemized estimate of other small things my car will need soon. They never pressure you to have any work done there and they take you into the garage a lot of the time and show you exactly what need to be changed, or fixed or if something is broken.
5/ 5stars
by  
on May 9, 2015
Had my oil changed, tires rotated, and front brakes put on. Not only was the price unbeatable, the service was impeccable. And it was all done in one hour. Then I had a question about another vehicle while I was out of town, they were able to help me over the phone with no hassle. I will definitely be going there again.
5/ 5stars
by  
on May 7, 2015
The employee's at the wilkes barre pa location are very helpful...
5/ 5stars
by  
on April 17, 2015
I am happy that I visited that location. They were very friendly and sat down with me and went over what needed to be done. They got me right in and my truck was done in a few hours. Quality work was completed. I will definitely go back there again and recommend to people I know. Thank you!!
5/ 5stars
by  
on March 24, 2015
I always feel welcome and not pushed to fix this or that on the spot. They always respect my decision and give me a full list of what the suggest should be taken care of on my vehicle. Just plain awesome people and so helpful! i marked below what i have come to firestone for and i trust them with both my vehicles. i have had the works.
5/ 5stars
by  
on March 2, 2015
Whenever I need something done, i call and i really perfer to work with Christine i think she is a manager, I trust her and she is always fair with me as I am a credit card holder, the guys will put air in my tires when its low she tells me just pull up outside they come out and fill it so my light goes out, thats going the extra mile for a customer
5/ 5stars
by  
on February 6, 2015
Got me in and out, thanks. Usually can help me the day I call.
4/ 5stars
by  
on February 2, 2015
overall ok. more coupons should be posted also in the paper too
5/ 5stars
by  
on February 1, 2015
Quick, trustworthy, complete, informative service!
5/ 5stars
by  
on January 27, 2015
A month ago I scheduled an oil change and they noticed I should have my tires rotation since it was over 5000 mile since last rotation.
3/ 5stars
by  
on January 27, 2015
I recently was in need of immediate work on my front brakes and found that the Firestone location in Wilkes-Barre was not only extremely convenient for me but also very quick and professional. They were very accommodating and completed the work in a short amount of time at a fair price. The only down side to the visit was the obvious push to sell up other services. I was not prepared at the time to invest in anything further but had to become adamant about sticking to simply getting my brakes done. The staff was professional but I just wish they didn't try to hard to sell other services that were far more expensive.
5/ 5stars
by  
on January 24, 2015
I was working away from home on temporary assignment when I found my 2009 Toyota Venza needed a PA State Inspection with Emission Certification. I called around, and local Toyota dealerships couldn't give me an appointment in time. A local garage suggested calling Firestone as a certified emissions testing agency. Firestone-Wilkes-Barre gave me an appointment within my necessary schedule. From the time I entered for my appointment time, I was made to feel welcome. I waited for my car, very comfortable in their waiting area, with coffee, TV and WiFi. I was able to work and the time went quickly. Several necessary services were pointed out, and had special prices of which I took advantage. I know what I paid for these services from past dealer services, and I got a good deal. I was on my way by noon, completely satisfied with my visit and subsequent operation of my Venza.
5/ 5stars
by  
on January 23, 2015
Always pleased with the service, honest and trustworthy.
5/ 5stars
by  
on January 23, 2015
Years back I bought tires and the Alignment for as long as I own my truck and I think its the best thing going and I never have a problem when I go there to have it checked and have it aligned at no extra cost I'm get it on all my cars thanks Firestone
2/ 5stars
by  
on January 23, 2015
Had an appointment for 10am, didn't get car back till after 4pm. It was supposed to be a 2 and a half hour job. People came and left as we sat there.
1/ 5stars
by  
on January 22, 2015
I used them about a month ago spent a lot of money n was not happy with the service afterwards they were friendly when I was paying to get the work done but was not friendly when I had to take it back due to an issue after they worked on it they didn't want to deal with it

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