Car Repairs And Tires At 3161 Market St From Your Philadelphia Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 3161 Market St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-5p
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Store #17981 Managed by Fran Sullivan

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll examine tires, suspension, hoses, and more. Plus, we're committed to giving you the best service possible, all at great prices and quick turnaround times. Stop by our store today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 26 Reviews
5/ 5stars
by  
on April 13, 2016
5/ 5stars
by  
on March 20, 2016
I needed one tire immediately and the other 3 ASAP. however, getting 4 tires at one time is expensive. The Service Advisor Karlos at your Bustleton location was extremely helpful and knowledgeable and was able to help me get the credit through Firestone; which if paid before the 6 month period there is no interest charged. I am most grateful for the help and interest shown. The technician Michael was also very kind, helpful and got the tires on my car in due time. It was great experience and I am very grateful to all concerned.
5/ 5stars
by  
on December 5, 2015
I was on a business trip to Philly and my tire went flat while in valet parking. I was towed to the Firestone location and immediately greeted by professionals who were welcoming, attentive and empathetic. Great service, amazing people.
2/ 5stars
by  
on November 21, 2015
They were not able to diagnose the reason the car has failed to start on two separate occasions. I have no confidence they looked at the starter.
5/ 5stars
by  
on November 17, 2015
GOOD, PROMPT SERVICE. VERY HOSPITABLE AND KNOWLEDGEABLE STAFF.
1/ 5stars
by  
on November 6, 2015
I went in to get my oil changed and tires rotated. Left the facility to get something to eat, verified that they had my phone number. One of the workers informed me that the next tech wouldn't be in for 30 minutes. I walked around Center City for about an hour, came back saw my car on the lift. Sat in the lobby for nearly an hour before I went to the front desk to ask how much more time was needed. They told me I had a nail in my back tire. They waited 2 hours to tell me I had a problem! Got my oil changed, alignment, and a tire patching. I didnt get my tires rotated. How do I know? Well because I have 3 tire caps with pressure gauges, the one missing is the front passenger. They put a regular cap on the front tire and NEVER ROTATED my tires!
5/ 5stars
by  
on September 21, 2015
Battery replacement and installation was excellent. They went out of their way to see that everything was done correctly; manager at this location is very professional.
3/ 5stars
by  
on September 16, 2015
Had to take the car back a second time when the erratic miss was improved but not eliminated by their initial analysis and replacement of the idle air valve. They again pushed cleaning the fuel intake so I said ok. Again, better but not fixed. Luckily I observed the continued missing before leaving, so waited another hour while they tried and failed to resolve. Guess I'll have to go back a 3d time.
1/ 5stars
by  
on August 27, 2015
Did not rotate tires when I came in for an oil change.
3/ 5stars
by  
on August 19, 2015
They did a good job by getting me in and out of the shop. I would have a gave a perfect rating if they didn't forget to put my caps back on my tires. They left all the caps off all my tires after checking the air pressure.
5/ 5stars
by  
on August 6, 2015
Went here for first time, called for a walk in appointment and the guy on the phone was spectacular, I believe his name was Sherman. He and his co-workers were just as good when I was there in person. Thank you to them!
5/ 5stars
by  
on July 26, 2015
I just moved to the city and got a flat tire - the people at Firestone on 31st Street got me right in and took care of everything. Because my tire was under warranty, there was no charge. They were so professional and lovely - I highly recommend this place!
5/ 5stars
by  
on June 30, 2015
Traveling to Philadelphia on business, I realized one of my tires was losing air. Pulled into the Firestone on Market Street in the city and asked them to check, what was now, a nearly flat tire. The service manager alerted me that I may need to replace the tire. Okay, I figured, need to get back to eastern NJ when all is said and done - I guessed they had me in a difficult situation - sell me a tire I might not need. Nope, the office called me a hour later to tell me the tire can be "plugged" ad that I didn't need a tire. Wow, I thought, they're being honest and not trying to get a tire out of me? An hour later, they called again and told me the car was ready. $30 tire repair bill. Picked up the car at the end of the work day and happily headed home - no problems since. The couple of gentlemen I dealt with were straight forward and professional - appreciated the efficient and honest service.
5/ 5stars
by  
on June 4, 2015
I took my car in for emission inspection on 5/28/15 and didn't get new tires. Today. I got a flat and had to take it back in for service. Got (2) new tires. Tech #14 Hedil Noel deserve a #10 rating. He knows my car inside and out.
5/ 5stars
by  
on May 7, 2015
Very friendly, informed me of a student discount which I didn't know about. I was able to save money and my car was actually ready when they said it would be!
5/ 5stars
by  
on April 30, 2015
I had a state inspection and oil change. I arranged the appointment online and when I arrived was immediately taken into the garage and within the stated time received my car back fully serviced.
5/ 5stars
by  
on April 22, 2015
My car started to overheat as I sat at a light. Just to my left was the Firestone store. I pulled an illegal hard u-turn and pulled into the lot. Erroll got a tech to check out my car immediately. My radiator was shot. They got the job done overnight. However, I was due back home in Harrisburg. They set me up with Enterprise who came amd picked me up at Firestone, got me a car and set me on my way. Came back next day. Returned rental and pickwd up me car. BTW, it was done hours before they said it would be. All things considered, Erroll, Fran and the mechanics made a horrible situation much better than I had any reason to hope for. Dumb luck found me at the right place at the righr time. Thank you to all at Firestone for being there when I REALLY needed your help.
5/ 5stars
by  
on April 17, 2015
This was my first time at firestone. All the staff were polite and helpful. I only came in for an alignment but the tech working on my car went the extra mile to show me what other considers he had & what else needed to be done. He assured me that my vechile was safe. They were efficient & timely.
5/ 5stars
by  
on February 6, 2015
Very impressed with customer service and price schedule. A good deal
4/ 5stars
by  
on February 4, 2015
I always use firestone at 3161market phila pa good service good people
5/ 5stars
by  
on February 4, 2015
always great service - been a customer for many years. Fran and the guys are very professional
5/ 5stars
by  
on February 2, 2015
Had routine oil change. Very fast, efficient, professional
5/ 5stars
by  
on February 1, 2015
I brought my 98 Ford Mustang in to check for noise coming from a previously installed muffler that is under warranty. Since I was leaving town, the Firestone Service Manager offered to replace the muffler when I return to Philadelphia later this month. This response is what builds the kind of trust I have gained from this Firestone business. They have taken good care of my car and we appreciate the thorough service they deliver.
5/ 5stars
by  
on February 1, 2015
The staff are ALWAYS professional and sensitive to my needs.
5/ 5stars
by  
on January 31, 2015
They always have my car ready as promised. They know my name when I walk in.
3/ 5stars
by  
on January 23, 2015
I go to the 32nd & Market Firestone as well as the Abinton. 32nd and Market makes me wait 3-4 hours if not longer for a simple oil change. I drop my car off between 7-8am and I don't get a call back until 2-3pm. I know there is a quicker way because the Abinton store on a given day only takes about 1-2 hours.

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