Firestone Complete Auto Care: Your Source For Tires And Repairs At 815 W Burnside St In Portland

Welcome to Firestone Complete Auto Care at 815 W Burnside St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

815 W Burnside St
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #12122 Managed by Jonathan Nelson

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll check fluid levels, suspension, the battery, and more. Additionally, we're devoted to giving you the best service possible, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or plan your appointment online or by calling (503) 946-3948.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.3 of 5) - 28 Reviews
    5/ 5stars
    by  
    on May 7, 2017
    The front desk staff was extremely helpful in explaining the work needing to be done, the cost, and how much time it would take. He was respectful of my decision process and allowed me the time to carefully review my options. The mechanic working on my vehicle was generous in his explanation of the work being done and what would be required to complete the repairs. I was extremely happy with their enthusiasm, professionalism, and their genuine concern for my satisfaction.
    5/ 5stars
    by  
    on April 10, 2017
    The team at Firestone was extremely busy on the Saturday I brought my vehicle in - yet they still took me in on time and finished the job in under an hour. They went above and beyond to fix a rattle I asked them to see if they could find, and told me about mistakes that were made by the people who did my last oil change. Best of all, they only charged me for the services I wanted, and didn't pressure me into buying more services to fix the error of oil change.
    1/ 5stars
    by  
    on March 11, 2017
    My battery was torn out and new one put in backwards and cables not tightened down on reversed battery terminals, jeopardizing my whole electrical system, which was brand new.
    1/ 5stars
    by  
    on March 10, 2017
    Website said they had the tires I wanted, so I made an appointment. When I arrived they didn't have them and said it would be a few hours. I opted to come back the next day- they said it would be done in the morning. They didn't call, so I waited and went over after work and it still wasn't ready. 26 hours later. They also added their $80 warranty to the bill without asking, I had to ask why it was more than I was quoted.
    5/ 5stars
    by  
    on March 10, 2017
    I am an Uber and Lyft Car driver and my worst nightmare happened today!! I was in the middle of a ride and my check tire light came on! On top of it I was part of a special promotion where I could not get off the clock at all! Totally rushed and pushed for time, I Googled and took my car to the nearest tire store. Feeling upset because I couldn't even take my car to my regular car guys, I was forced to use it anyway! But I was most pleasantly surprised!!!!!! Kip and Dan were complete heroes!! They were courteous, professional and responsible!! From the time I brought my car to their lot to the time they had it fixed was less then 30 minutes!!!!!!!! Thanks a ton guys!!! Great Job!!! Its people, stores and businesses like you that keeps and makes Portland awesome!!!!!!
    5/ 5stars
    by  
    on February 11, 2017
    I walked in expecting to pay a lot of money for the service and was blown away by how affordable the service actually was and the customer service there was exceptional!
    5/ 5stars
    by  
    on January 13, 2017
    Honest and quick!
    5/ 5stars
    by  
    on December 24, 2016
    5/ 5stars
    by  
    on December 4, 2016
    They were short staffed and made sure I knew that they valued my time. They took great care of me, gave me an exceptional price, and were courteous throughout. I will be back!!
    5/ 5stars
    by  
    on September 15, 2016
    Price was great and service was done right.
    5/ 5stars
    by  
    on August 26, 2016
    I was greeted with a smile as soon as I walked into the lobby. Quick, friendly, knowledgeable service.
    5/ 5stars
    by  
    on June 27, 2016
    Great experience working with the service staff. Brought in my BMW 530i for one tire puncture, and after performing a thorough inspection of my vehicle's tires, their mechanic discovered a second punctured tire along with extreme uneven wear due to vehicle misalignment. Although a bit of bad news to hear their recommendation for all new tires and alignment, they anticipated my need and ordered the tires right away. After consulting with my regular mechanic, I returned to install the new tires and fix my vehicle's alignment, and even got a bit of discount for getting four new tires at once. All repairs performed quickly and thoroughly. Good experience overall. Would bring my vehicle here for all tire issues.
    5/ 5stars
    by  
    on December 13, 2015
    I went in to have my vehicle serviced. The staff is extremely personable and answered all of my questions. Highly recommended. Joyful experience.
    4/ 5stars
    by  
    on November 19, 2015
    They installed two tires and changed the wipers quickly. The cost was reasonable.
    4/ 5stars
    by  
    on October 17, 2015
    Unfortunately they couldn't patch our flat tire, so we had to buy a new one. They did a quick job of replacing it.
    1/ 5stars
    by  
    on September 24, 2015
    Had a slow oil leak so i paid for an oil dye to find the leak. Was told it was oil pan gasket so I had it replaced thru firestone. Almost 2 months later i noticed a huge oil stain on my driveway which was never there before. Took it back in and found out the gasket was inproperly installed. Firestone did replace the gasket at no charge. Than I took the car in to have the heating/cooling checked and they came on to tell me that my car was 2 quarts low. When i advised him that I just had them replace the gasket less than a month he told me it was only 1 quart low. Not sure if he was lying or what. But I definitely feel like I'm getting the run around. Will not be going back.
    5/ 5stars
    by  
    on September 19, 2015
    There is no fooling around here these folks are 100% into doing there jobs and taking care of bissness WAY TO GO THANKS
    5/ 5stars
    by  
    on July 21, 2015
    Great helpful and timely service for an unexpected flat tire on a Sunday morning.
    5/ 5stars
    by  
    on May 25, 2015
    Aaron has been great on several occasions. Team was willing to work with my warranty company.
    5/ 5stars
    by  
    on May 13, 2015
    I called on Sunday morning, got my vehicle back early Monday afternoon.
    3/ 5stars
    by  
    on May 7, 2015
    Had 60k completed and tires rotated for road trip. The wipers never were checked now tattered. The transmission cluncks, was enough fluid replaced? Now must take detour to correct. May miss the Shakesphere plays. Bummer!
    1/ 5stars
    by  
    on April 10, 2015
    these guys lacks customer service skills, they think everybody is a deaf senior citizen and they will yell your ears off...
    5/ 5stars
    by  
    on February 3, 2015
    Always faster than expected, great service and friendly people!
    5/ 5stars
    by  
    on February 2, 2015
    They did a great job in taking the time to answer my questions about the differences of tires and not hurrying me out the door--despite my arriving right at closing time on a Friday night. They took my 2002 Mitsubishi Montero in, installed the new set of tires--including the spare, changed the oil and called me the next day at Noon that they had it ready for me to pick up. I never thought about stopping into this location until that night because of a tire issue... I highly recommend this location to anyone in the Portland, Oregon area!
    4/ 5stars
    by  
    on January 27, 2015
    I have been going to this location ever since I moved to downtown Portland 8 years ago. I am fairly savvy when it comes to car repair, so I have always been a very active participant when discussing the repairs needed on my car. These guys have always been willing to talk it out with me, and get the job done. Sometimes I get it done myself, and sometimes I have them do it. Sometimes, I'll notice an oversight on their part, and they always make it right. Firestone is a great value, especially if you sign up for their credit card and take advantage of their 6 month no interest financing. I feel like I have been well taken care of over the years by the people at this, and other locations in their network.
    5/ 5stars
    by  
    on January 25, 2015
    They are located in downtown Portland, which is very convenient to me. Great service and nice people their.
    5/ 5stars
    by  
    on January 23, 2015
    I bought a set of Firestone tires last fall. The price and the service were great. I damaged one of the tires last month and went in for the road hazard guarantee. They were most helpful and had me back on the road in a timely manner.
    5/ 5stars
    by  
    on January 23, 2015
    I've been coming to this location for 5-6 years and they've never let me down!

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