Firestone Complete Auto Care: Your Source For Tires And Repairs At 613 E Jackson St In Medford

Ready to come in to your local Firestone Complete Auto Care on 613 E Jackson St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

613 E Jackson St
Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
{{ locations[0].alert }}
Store #655708 Managed by Nick Pease

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect oil level, steering, hoses, and more. Plus, we're devoted to providing the best auto repair possible at affordable prices and short wait times. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is done right the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 28 Reviews
5/ 5stars
by  
on September 28, 2015
I am well p[leased for your service and have been for many years. The manager and staff are professionals, true, and honest. As you noticed although I have a 2011 Toyota that is still under warranty, I prefer having you do the work and document it instead of Lithia.
4/ 5stars
by  
on September 24, 2015
The first time there was slow and only half my order was there.. The second visit was more than great and very fast thx.
5/ 5stars
by  
on September 24, 2015
I was warmly greeted. I was fully informed. I was pleasantly surprised at the condition of the store and especially the restroom.
5/ 5stars
by  
on September 15, 2015
Needed tires, asked for additional repairs, got a straight answer that I didn't need all the repairs for which I was asking. Got instant 0% credit for 6 mos., got great looking and performing 70,000 mile tires. Quick, easy and professional. Perfect.
2/ 5stars
by  
on September 10, 2015
Was quoted a total price, via the phone but was far more .!!
5/ 5stars
by  
on June 20, 2015
Good deal on tires and the staff was great. Services were completed in a timely manner.
5/ 5stars
by  
on June 19, 2015
They had the best price on tires for my grandsons car , Tyler was very helpful finding the right tires for us . He did not try to up sell us when I told him we were looking "value ".
5/ 5stars
by  
on May 27, 2015
We own a business and I know that everyone will complain about poor service, but not great service. Everyone I meet was friendly and I was happy with the price and time it took to install 2 new tires. Thank you!
5/ 5stars
by  
on May 25, 2015
Called others to get quote for tires, no one had them in stock for a Silverado or wanted to sell me all terrain tires. Firestone had what I needed at a great price and got me right in and done right away. Quickly.
5/ 5stars
by  
on May 16, 2015
The guys were so helpful. They told us how much the tires we bought were going tocsot and how much it would be. The completed our service in the time they stated it would be and on price. Thankful for them.
5/ 5stars
by  
on May 12, 2015
I needed to put a couple new tires on my girl friend's pickup. Firestone had the best quoted price, and I was in/out in less than an hour. the sales rep actually changed my tires out so I wouldn't have to wait. Put it on my account, and I have 3 months to pay without interest. Is that customer friendly or what?
5/ 5stars
by  
on May 6, 2015
I normally do all my own work on my cars but my first experience when I bought a new set of tires from them and had a vibration with them and the checked out the problem and immediately upgraded me to better tires at no cost which won my business from there on. Always good with oil changes and just got my manual transmission serviced which is nothing big but they did a great job and did not cost me an arm and a leg. The guys are easy, fun and open to talk to and especially understand if you work on your own cars. They have always kept me up to date.
5/ 5stars
by  
on May 3, 2015
I came in and had 4 new tires put on my SUV. The service & quality were awesome!! Tyler Allen, the service manager, was very knowledgable & patient with all of my questions. Daniel & Jimmy were very friendly, fast, and helpful. Even the showroom was shiny and gleaming! I have already referred them to several of my friends!! If you have any tire needs- this is the place to go!!
4/ 5stars
by  
on April 21, 2015
Still awaiting the second page of my invoice. Requested via phone to be sent by e-mail.
5/ 5stars
by  
on April 20, 2015
My go to place for tires. Professional service, no hard sell. Great tires.
3/ 5stars
by  
on February 27, 2015
not much to choose from, for my kia rio in the way of tires.
5/ 5stars
by  
on February 26, 2015
I have the lifetime alignment for my 2009 Chevy HHR-SS and bring my car in biannually to have the alighnment checked or adjusted as needed. I called and scheduling an appointment was easy and the time to complete the work was quick. i would recommend to anyone the lifetime alignment feature as it has already paid for itself in a year in a half. I am please with the service I receive and the customer service they provide.
5/ 5stars
by  
on February 26, 2015
Had my tires rotated. They got it done faster than expected. Pleasant folks.
5/ 5stars
by  
on February 26, 2015
I checked all around at other places in the area, they were had excellent prices and the service was great. The staff at Firestone were very detailed.
5/ 5stars
by  
on February 25, 2015
I visited Firestone recently twice in one month, once for tire replacement and once for head lamp replacement. Both times the problems were addressed in a timely and efficient manner. The staff was friendly and made for a pleasant experience. They rate five stars.
1/ 5stars
by  
on February 2, 2015
I purchased tires from the Medford Or. store a little over about two months ago. The tires for my Chevy. Colorado needed to be ordered and I was told that it would be a couple of days. After about a week I was in Medford and went to the store to find out the status. I was told that they called me on that same day but there was no message. Now I have detected a flaw in one tire which created a bubble on the sidewall. At first the sales person stated that I must have hit a deep pot hole it is not a flaw but he would order the replacement tire and again it would take a couple of days he also stated that I should pay for replacement insurance on the new tire which he later reversed. First, it has been 10 days since the replacement tire was supposedly ordered and I have still not heard anything from the store. Second, to suggest that by hitting a pothole with only the rear tire on a empty pick-up truck would have created damage to a tire is absurd. This is the first time I have purchased tires from Firestone and it was only because Michelin did not have the size but based on the service I wish I could replace all of them with a different brand. I will certainly not have any additional service done at this location but will share this story with everyone I know.
1/ 5stars
by  
on February 1, 2015
I booked an appt for a Saturday. Called to confirm. Was told they aren't open on Saturdays and close at 5:30 during the week.
1/ 5stars
by  
on January 28, 2015
I brought my wife's car in for an oil change. I dropped it off, and they called to tell me that it had an oil leak and that they could fix it. I knew the car had an oil leak, we had a few drops of oil in our driveway so it was obvious, but after they "fixed" the leak we brought it home and now there is a HUGE PUDDLE of oil in our driveway. They didn't "fix" it, they made it FAR FAR WORSE! I called them and told them that it was way worse and they said to bring it back in, which I did, but they said that no, it's not leaking any worse than it was and that the leak that they "fixed" was on the top and this leak is on the bottom , so they were basically telling me that they didn't do anything to make it worse. BUT how come I've got a giant puddle of oil now in the driveway if you didn't make it worse?? What in the world did you "fix"??????
5/ 5stars
by  
on January 27, 2015
My son had a major tire blow out last summer and we had his truck towed to the shop. You fit him right in got the tires he needed and he was thrilled with the great price you worked out for him too. Not to mention he was off and driving in just a few hours!
5/ 5stars
by  
on January 27, 2015
Nick and the crew at Firestone in Medford go out of their way to always take care of me, my family and friends. I would highly reccomend them for all your car care needs.
5/ 5stars
by  
on January 26, 2015
I was very pleased that my wait time was minimal. I have been there for other appointments that took much longer. I was greeted and acknowledged in a timely manner. You have a great staff at this location! Thank you, Beth
5/ 5stars
by  
on January 25, 2015
Needed a set of tires in a hurry, The big box were I had scheduled the installation had mistakenly resold my tires. Not only found a set of tires that were higher performing, but were less expensive. When I had my tires installed I also opted to have my front end aligned. However, because my front end was within specs, they did not charge me for that service. I was impress with the honesty, not too many places wouldn't have made a little adjustment to be able to charge me. But they didn't, very nice.
3/ 5stars
by  
on January 22, 2015
I'll start by saying I've never purchased tires before, nor am I very mechanically savvy. That said, I expressed this very clearly and the individuals helping me were for the most part quite helpful. I went in not knowing what type of tire size I needed, and I needed to buy rims as well. The particular size I needed was not in stock; no problem. I told the gentleman that I would go to a different source for tires and that all I needed from him was a quote on how much the rims would cost. The individual gave me a quote, and I asked quit specifically if that includes everything except for the tires I would be finding on my own to have it all installed on my truck and the gentleman said yes. (It was quite important as I had exactly (y) amount to spend on wheels, tires and food for the month that I had to balance out.) The amount he explained was just the perfect for me to get 4 wheels, tires and food; -perfect-. I purchase the 4 tires and return to purchase the wheels to have them installed on my vehicle. By the time I return the individual helping me is off work and a different gentleman is now assisting me. I tell him what was relayed to me and he tells me a complete, and quite a bit more number on cost. He further explains (keep in mind I'm not mechanically savvy, and explained that) when putting on new wheel they have to be balanced and have new (some type of bolt or something) part(s) placed. I was not happy. I now am in a position I have no control over because I spent the only money I had for food on tires out of trust I put into the individual in helping me with the situation. after I calmed down, I went ahead with the transaction (biting the curb on grocery money) because I really have no other choice at this point. the gentleman seemed sincere in his apology, but it's the fact that the lack of comunication, literally cost me eating decently because of the extreme budget I was on durring that month. Service was great, and they worked fast. But unfortunatley those factors were vastly over-shadowed by the hardship caused by the situation as a whole. 2.5 out of 5, I gave a 3 because service, speed and thegenuinely apologetic individual that helped (and put up with my frustration) me the on second arrival.

Browse Nearby Firestone Complete Auto Care Locations