Car Tires And Services At 185 E 11Th Ave: Firestone Complete Auto Care In Eugene

Welcome to Firestone Complete Auto Care at 185 E 11Th Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

185 E 11Th Ave
Get DirectionsHours + Information
Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #12076 Managed by Kaleb Williams

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • A Tradition Of Service At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check oil level, wipers, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.6 of 5) - 24 Reviews
    5/ 5stars
    by  
    on April 28, 2017
    This location does a fantastic job making your service feel important as soon as you walk through the door! They walk you through the process as well as give you options on pricing. 100% would recommend!
    5/ 5stars
    by  
    on January 21, 2017
    For the first time ever in my life, my car decided to die while I was in the middle of a road. After having some frustrations with finding a tow truck to assist me, I called Firestone and let them know to expect me. I was so stressed out and in a state of panic that I had difficulty talking properly. Genevieve was so extremely nice and helpful to me on the phone that I knew I was making the right choice. After getting there, they walked me through the process of what they were going to do and listened to all of my concerns. They offered me some coffee and let me sit and wait for the diagnostics to come back. The technician, Steve, who worked on my car was really friendly and helped assure me that my car was in good hands. While waiting for my car to get fixed, I got to talk with the staff and they were so understanding of what I was going through. I laughed and joked and had a good time with them which really helped me relax some. They also explained how seriously Firestone takes safety and how many meetings they have to go over it, and it really made me realize how trusting and honest this place is. I don't feel like I was taken advantage of, but rather, I feel valued and know that I was putting my car in good hands. I will always recommend this place and go to them from now on.
    5/ 5stars
    by  
    on January 13, 2017
    I am in outside sales and if I can't drive I can't earn. I see the guys and gal at this location monthly. They are always mindful of my time, they are always telling me what things might be needed in the future. I liked them so much I now have 3 cars I take there plus I have referred two more. Kaleb, Stephen and Cat will take care of you!
    5/ 5stars
    by  
    on October 31, 2016
    Arrived at my first Firestone oil change a couple of minutes late...at the wrong location. The staff at VRC was exceptionally helpful to try to help me and then call to let the correct location know I was on my way. When I got there 15 minutes late, they acted as if it was no trouble at all and they had a wonderful and helpful demeanor. They went out of there way to make my wait time as painless as possible by keeping me informed of the current football game scores. Service was done exactly on time. Great staff, great training, will be returning to Firestone every time.
    5/ 5stars
    by  
    on August 1, 2016
    I've been using this location for a couple of years now and I've always been treated with respect, simply by not trying to up sell me every time I come in. In fact its been quite the opposite, they always tell me exactly what I need, why I need it and what the consequences may be if I choose not to. A great example of this is my last visit, I had a coupon(which I like getting in my email) for brakes, each axle. I came in expecting to get both front and back brakes as I knew it was about time anyway. They had to talk me OUT of getting the back brakes done, they were honest enough to tell me the truth instead of just taking the money and running!! Thanks again guys and gals!
    5/ 5stars
    by  
    on July 20, 2016
    Personalized customer service and a staff that cares about its patrons. They're good people who do good work.
    5/ 5stars
    by  
    on November 18, 2015
    Scheduling the appointment was quick and easy. The wait time I was given was accurate. The service was great, and the man who assisted me throughout my experience was highly enthusiastic especially for 8:30 am. I was thoroughly impressed. It was a great deal as well!
    5/ 5stars
    by  
    on November 13, 2015
    I am clueless about cars, and they did all the work for me. It was great! They were also super friendly and helpful
    5/ 5stars
    by  
    on November 3, 2015
    My name is spelt wrong on my account but the staff has always been friendly and my #1 choice for auto services.
    5/ 5stars
    by  
    on October 19, 2015
    They did a great job and took great care of my car Answered all my questions Good working team. great leader
    4/ 5stars
    by  
    on October 19, 2015
    I came in right before closing for an oil change and they stayed late to do the oil AND run a diagnostic check because my "check engine" light was on. Went in the next day because my Oxygen Sensors needed to be replaced. Service was quick and the guys were super friendly and polite. Usually work on my Honda costs upward of $1,000. They gave me a great quote and discounted some of the labor.
    4/ 5stars
    by  
    on September 29, 2015
    The service was excellent and price was unbeatable. Thank you DT Firestone.
    5/ 5stars
    by  
    on September 5, 2015
    I had needed to have my tires filled with air often in the last few years and this location is close to where I work. This is the second I have needed more than air in the tire and they have come through wonderfully. Recognizing that my van was not worth the investment of an expensive tire they were able to offer me a good deal and quick service. While I normally go to another location (also Firestone) this location is so close that I have come to rely on them in any vehicle emergency. Great work guys!
    1/ 5stars
    by  
    on July 15, 2015
    I came in because I saw an online coupon for a $19.99 oil change. It ended up being over $70 when I left. To me if a customer has a coupon, you should honor it.
    4/ 5stars
    by  
    on April 26, 2015
    I feel like I get personalized service. Last week I ran over a curb with my "ugly car", so I just wanted a decent low priced tire. I called around for a used tire. Long story short, I had firestone install a brand new 40,000 mile tire 20 dollars cheaper than any used tire that I found. By the way my other car is a 2001 Lincoln Continental LS and I have all my maintinance and tires done by Firestone . Great service and location right in downtown!
    5/ 5stars
    by  
    on March 2, 2015
    we were getting 2 cars oil changes- it took a bit of time so we walked around downtown. When we got back the 2nd car wasn't quite done so they gave me an oil change FREE!
    5/ 5stars
    by  
    on February 26, 2015
    I can't say enough great things about the Firestone team on West 11th. They're some of the most honest mechachanics I've ever met. That recommend maintenance without being pushy. And their lifetime alignment is a fantastic deal. Store Manager Tony and lead tech are the best. We won't go anywhere else.
    5/ 5stars
    by  
    on February 18, 2015
    I started to have problems with my transmission several months ago in my Mitsubishi Eclipse and they replaced the clutch. Power immediately came back to my transmission even though there was this weird clanking sound when it was idle or in first and second gear. After another month passed by the first two gears completely went out. I took the car back to the shop and they immediately decided to change the whole transmission for free due to the fact that they didn't know if the car's problems was due to their mistake or another. Even after waiting several weeks for the new transmission to come in, I'm still extremely happy that they did what they did. The car runs amazing now! Thanks!
    5/ 5stars
    by  
    on February 5, 2015
    I feel very comfortable using my local Firestone. They are trustworthy and reliable and get the job done. Thank you!
    2/ 5stars
    by  
    on February 5, 2015
    I have now had my car in this shop 3 times for brakes, roaters, ect.. it's still making the same noises and they fix something on it each time I take it in. ..it's still making the sounds buti think I'm taking it sine where else...
    5/ 5stars
    by  
    on February 3, 2015
    They comped my inspection and gave me some peace of mind. Steve was particularly helpful.
    5/ 5stars
    by  
    on January 26, 2015
    As a woman you never know if a mechanic is trying to pull one over on you. But with Firestone, I have never felt like I was being taken advantage of. The staff is superior. Excellent customer service, always answer my probing questions, let me know when a service is recommended but not yet mandatory, and always fix my car in timely manner and have never had any problems with any of the repairs made.
    5/ 5stars
    by  
    on January 24, 2015
    Been using this store for over 30 years. Eugene downtown
    5/ 5stars
    by  
    on January 23, 2015
    I came in needing a new battery and a terminal. I bought a new terminal some where else and the serviceman explained and showed me that it was the wrong one but he had one that would work for me. He also cleaned up some nasty corrosion left from my old battery. I left feeling confident in their work, value and honesty!

    Firestone Complete Auto Care Locations In Your Area