Firestone Complete Auto Care: Your Source For Tires And Repairs At 777 S State St In Westerville

Ready to come in to your local Firestone Complete Auto Care on 777 S State St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

777 S State St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #18082 Managed by Kelly Retcher

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll check oil level, suspension, hoses, and more. Plus, our team believes in providing the best auto repair possible all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.2 of 5) - 24 Reviews
    5/ 5stars
    by  
    on April 20, 2017
    5/ 5stars
    by  
    on April 15, 2017
    I live in Virginia, and the Firestone's here are horrible! Everytime I visit family in Westerville, this is the only place I take it. They are honest, trustworthy, dependable, and timely. Go there and see for yourself!
    3/ 5stars
    by  
    on January 30, 2017
    Ordered tires on line and made an appointment and advised that I had to wait on the vehicle. When I arrived I was told that it would be 1 1/2 hours before the could get to my car. It was ready in 2 1/2 hours, but they did not perform the free alignment check that the web site said they would perform. The price was higher than the web price. The tire valves were $8.00 more. The "team" member added in Road Hazard to the bill without advising me. I opted for it anyway. All in all, not the best experience. The tire tech did a good job.
    3/ 5stars
    by  
    on October 24, 2016
    The Odyssey had grease spots on the carpet, armrest and outside door handle Which I cleaned. That could have easily been avoided with a little care. All other items were OK. Thank you.
    5/ 5stars
    by  
    on July 1, 2016
    Love going to Firestone, The entire staff is also so friendly and happy to help you. However, I just found out that Craig Miller the manager has jumped ship and decided to retire. phase of life. GoodLuck Craig and glad that we got to know you at Firestone. Hope we will see you when you have your car repaired. The Hall Family
    5/ 5stars
    by  
    on June 22, 2016
    Please recognize and thank Craig & Ron. We were traveling and had car trouble on the road. The crew at this shop went out of their way to explain the repair, locate the parts, and complete the repair the same day so we could continue our trip. Friendly and knowledgeable. Really appreciate their efforts on our behalf. Sincerely, Milt & Kate Stein, Bangor, ME
    5/ 5stars
    by  
    on May 9, 2016
    My second or third visit... staff always go the extra mile. Zach in particular has helped me out and gone above and beyond. Great place to get your car repaired!
    3/ 5stars
    by  
    on March 27, 2016
    I had an alignment and tire rotation done, only one minor thing, the front right tire air pressure was very low (23 psi) my tire sensor came on which i did check once i got to a gas station to physically check with a Gage, and i had to spend $1.00 to use air machine, which was no big deal. I hope the next time i come in for tire maintenance I will surely mention to have my tire pressure checked before I leave the shop! I forgive the Tech this time for not checking the tires. All is Good!
    5/ 5stars
    by  
    on December 19, 2015
    Have used them at least a half dozen times. Each time wonderful. Always efficient, no waiting, always pleasant, always competitive pricing, and competent. What more can you ask for?
    5/ 5stars
    by  
    on November 18, 2015
    Great price, didn't try to up sell. Good service. Will continue to use them for everything, including oil changes and tires.
    5/ 5stars
    by  
    on September 1, 2015
    very pleased with the service that I have received from this location. friendly, professional service.
    4/ 5stars
    by  
    on August 6, 2015
    I returned to my standby, Firestone, while I was traveling and was able to get my maintenance completed while I had breakfast across the street and did a little shopping with my grandson!
    3/ 5stars
    by  
    on July 7, 2015
    We went to drop our car off in the am for an oil change, was told it absolutely couldn't be done until the next day. Not bad service, but not great either.
    4/ 5stars
    by  
    on July 2, 2015
    They were prompt, courteous and professional. They installed my two new tires in under an hour and explained everything they did to my car.
    4/ 5stars
    by  
    on February 28, 2015
    Went in to have new tires installed on 02/16/15. I had a 2:00pm appointment but they didn't take my car in until 2:45 pm. I was supposed to be out by 3 pm but they were not done until 4:54 pm. The manager told me they had a problem with the tire machine (which i don't think is true because they told me about it after i inquired). Even though they gave me discounts to recuperate for the time, overall I left a very frustrated person because time is more valuable to me. All said, i still have faith in Firestone Complete Auto Care because they are more detailed on their car service than other stores I been to. I have an oil change coupon that I intend on using, hopefully it will be different this time around. Thanks
    5/ 5stars
    by  
    on February 10, 2015
    We have 4 autos that are serviced by this Firestone and we have always been extremely pleased with the repairs on our cars. The people are all knowledgeable and friendly. Our car is always done on time.
    5/ 5stars
    by  
    on February 2, 2015
    I have always had great service and advice and they take great care of my entire family.
    4/ 5stars
    by  
    on January 27, 2015
    I been back a few times at the Westerville Ohio store on State St. I chose to go to this store because I had a terrible experience in the Summer time at the new Firestone on Hamilton are. Across from dunkin donuts with the Mgr at the time there with terrible customer service there and was never going to come back to Firestone again And I decided to go to the Westerville store and the staff there was so friendly with great customer service So I decided to remain a customer at that store. Craig the manager always makes sure you are taking care of. I will always reccommend this store only to other customers.
    5/ 5stars
    by  
    on January 27, 2015
    I depend on the Firestone store at Westerville for most of my automotive needs. They always very helpful and friendly. I've never had a bad experience.
    5/ 5stars
    by  
    on January 27, 2015
    I always get great service here and great advice!!
    5/ 5stars
    by  
    on January 24, 2015
    I go to Firestone in Westerville for all of my car needs. Trustworthy, honest, dependable, flexible and efficient. Great staff and great service. Highly recommended.
    1/ 5stars
    by  
    on January 23, 2015
    i used them the week of thanks giving to try and get my car fixed-
    2/ 5stars
    by  
    on January 23, 2015
    The last 3x I used this location they were unable to resolve my problems. This was with 3 different vehicles with 3 different issues. I finally gave up and went to a different location, where they identified and resolved all the problems without any issue.
    5/ 5stars
    by  
    on January 22, 2015
    Super service on all my vehicles and great customer service

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