Firestone Complete Auto Care: Your Source For Tires And Repairs At 1007 Refugee Rd In Pickerington

Welcome to Firestone Complete Auto Care at 1007 Refugee Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1007 Refugee Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #28592 Managed by Jared Dezen

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll examine lights, suspension, hoses, and more. Plus, we're committed to delivering the best quality service possible, all at great prices and a quick wait time. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 37 Reviews
5/ 5stars
by  
on July 21, 2016
5/ 5stars
by  
on April 6, 2016
I have always received friendly service and the work is completed in a timely manner. I also appreciate the courtesy checks and recommendations that come with every bill.
5/ 5stars
by  
on March 21, 2016
Was greeted with a warm welcome by Jared. He got my car in and out and explained my receipt too me. Very happy and satisfied and will definitely be back for some additional work that needs to be done on my car.
5/ 5stars
by  
on December 23, 2015
Everyone at this location is great!!! All employees are very polite. Jerry and Jarrod are very knowledgeable and a pleasure to talk to while work is being done. This is the only Firestone I go to and recommend to family and friends.
5/ 5stars
by  
on December 16, 2015
very thorough, friendly, and efficient handling of my car repairs.
1/ 5stars
by  
on November 4, 2015
Before I took my car in to have my tires changed the lower ball joint was fine after my tires were put on conveniently the noise was so loud I had to take my car back and bag be it fixed! I was told not to go to Firestone should have listened will never take my car back for any service
5/ 5stars
by  
on October 17, 2015
Jared is a great manager. He always has the customer in mind. I always bring in my two vehicles for oil changes and he always surprises me with adding value. This last time, he rotated my tires and removed the tire pressure warning light without charge. It's service like that, that will keep me coming back.
5/ 5stars
by  
on September 22, 2015
Pickerington Firestone earned a lifelong customer!
5/ 5stars
by  
on May 20, 2015
Quick & Courteous Service. And my tech Mark Mollett was very helpful in explaining any changes that I needed.
5/ 5stars
by  
on April 17, 2015
We have our car and truck serviced. Jared always sees that everything is done correctly. Jared is honest and trustworthy.
4/ 5stars
by  
on February 27, 2015
Got a standard oil change, was pleased with service
5/ 5stars
by  
on February 27, 2015
I scheduled two appointments. One for headlight; other to check "check engine light". They were efficient, on time & resolved my car issues easily. Highly recommend!
5/ 5stars
by  
on February 25, 2015
I needed to replace the battery in my wife's car, so I used our local Firestone Service Center. I've been dealing with this Center for a long time & am always treated in a friendly manner. I know most of the guys in the front area by name & they usually call me by name, when I walk in.
5/ 5stars
by  
on February 6, 2015
I go to Pickerington Firestone for all my maintenance needs. VERY friendly, price competitive, and very good service from both a time and quality perspective.
4/ 5stars
by  
on February 4, 2015
Showed me the problem and explained the seriousness of the situation.
5/ 5stars
by  
on February 3, 2015
I have used the Firestone Complete Auto Care - Pickerington for over a decade primarily because they provide prompt, friendly and accurate service. If they do not solve the issue the first time, they are professional enough to handle the problem with care until it is fixed. It is a great thing to have automobile care that you can trust. I believe I have that at the Firestone Complete Auto Care - Pickerington, that is why I have no problem referring people to them when I can.
5/ 5stars
by  
on February 2, 2015
I have been doing business with the Pickerington, Ohio location for several years and I can always count on great service, pricing and high quality products for whatever vehicle we happen to take in at the time! The inside personal sales people there take the time to make you feel at home and explain the products they sell in great detail to make sure you get what you need for any situation you may need! I cant say enough about this location except GO THERE AND YOU WILL SEE WHAT I MEAN!!!!
4/ 5stars
by  
on February 2, 2015
I have a problem with my steering wheel. It makes a squeaking noise when I turn it and they can't find out what is wrong with it. Also, when I back up into a parking space there is a grinding sound under my car. They can't hear that either. Told them about it. They said they looked at it, but don't know if they fixed it. At one time they told me what they thought was wrong with it.
1/ 5stars
by  
on February 2, 2015
You guys did my breaks last year..told me it would cost roughly 1500.00. I got one of your credit cards..paid it and my brakes started squeaking. My husband brought it in you said "brakes are fine" but you have $$$ worth of other stuff wrong.. Well we went somewhere else and got other stuff fixed for $ but my brakes are still squeaking..should I bring them back in?????
5/ 5stars
by  
on February 2, 2015
I truly appreciate the customer service. Because my previous experience with other Firestone stores has been negative, with pressure to perform repairs that did not need to be done. I have experienced warm friendly and honest service and will continue to come for service, and will recommend this store to my friends.
5/ 5stars
by  
on January 27, 2015
Great work ! Trustworthy .... They know who you are when you call or stop by ....
5/ 5stars
by  
on January 27, 2015
Always able to accommodate my schedule for appts. Staff is extremely courteous and almost always the work completed within the time frame estimated. Trust them completely. Sometime I request a service if needed and they come back with an honest response that it is not needed. Versus some horror stories I've heard where the business tries to sell unnecessary work, and costs.
5/ 5stars
by  
on January 26, 2015
Great Service, always treat you like your issue is the only issue. Gives you the feeling of a small town auto shop. Have had lots of work done here, and service is always top notch.
5/ 5stars
by  
on January 26, 2015
I have been a customer at the Pickerington location for almost 10 years and always had great service.
5/ 5stars
by  
on January 26, 2015
We've been using this store since 1998 and are extremely satisfied with work done on all our vehicles.
4/ 5stars
by  
on January 26, 2015
I have a break/suspension noise. took it back twice. Second time the service man agreed that the noise was not normal and that something was wrong. He was unable to find the noise in the shop. did replace a tie rod end that needed replaced but did not think it was the problem. It wasn't.
4/ 5stars
by  
on January 25, 2015
I live close to the store, and they offer quick service for oil changes and tire rotation.
3/ 5stars
by  
on January 25, 2015
I have always received prompt, courteous, and professional service. I have been getting my 1997 Honda Accord serviced for many many years. It has over 304 thousand miles so they must have been doing something right. They can be a bit pricey for some services, but all in all.....I keep going back.
5/ 5stars
by  
on January 25, 2015
First I'm almost 50 years old and have been a customer of Firestone Pickerington since it opened, I would recommend Firestone Pickerington for ALL automotive needs & I have family members and friends alike. I have recommended others when I was younger and have been disappointed or let down. I have dealt with Steve Lamb on all issues from top to tires and bumper to bumper and would steer anyone his direction that asked. Over the last few years I've also dealt with Jared out front and he has always made everyone feel good, he goes over and beyond what a manager does. Their is no question in my mind when I say take it to Firestone they'll Take care of it. It is a great feeling knowing that you can go there and know without a doubt, it will be taken care of. Thank you for your "service" Joe Grispino and family & friends
5/ 5stars
by  
on January 24, 2015
The guys are all great. Jerry is my go to guy, Just called hime today with brake question, I'll be making an appopintment for a check up.
4/ 5stars
by  
on January 24, 2015
Very professional. Good customer service. They offer different package deals that are convenient for future car issues, at a good price.
5/ 5stars
by  
on January 24, 2015
I know I can always count on the team at the Pickerington Firestone to take good care of me. The are always honest and courteous. I only take my car to them!
5/ 5stars
by  
on January 23, 2015
I have bought many sets of tires from the Firestone Store in Pickerington. Each transaction has been very professional and fair. I will continue to give them my tire business.
2/ 5stars
by  
on January 23, 2015
Had vehicle aligned and after 3 attempts I just gave up and just accepted the fact it my vehicle wasn't going to be aligned properly at this location.
1/ 5stars
by  
on January 23, 2015
Last year they put new break pads and rotors on two of my vehicles, a Civic and a Sienna. New breaks are not supposed to squeak, but the "new" breaks never stopped squeaking on the Civic, and on the Sienna, we took it in six different times to inspect and repair, until finally they ordered OEM Toyota parts and put those on. It was like Groundhogs day each time I brought the vehicle in, they kept trying the same things over and over, until finally I complained enough and they put on the OEM parts. Whether they know it or not, they are using low quality parts. This was a horrible experience from a shop that I previously trusted to do good work, and I will not be returning to them going forward.
5/ 5stars
by  
on January 23, 2015
Management of the store is great. Service is first class. Repairs are completed within the time frame given to you. Always polite and friendly.
5/ 5stars
by  
on January 22, 2015
My personal experiances have always been good with Firestone. Any issues that I may have have always been addressed. Their solution is to take ownership of my problems and develop a solution to those problems. I will continue to keep my auto care with Firestone!

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