Car Tires And Services At 5117 Wilson Mills Rd: Firestone Complete Auto Care In Cleveland

Ready to come in to your local Firestone Complete Auto Care on 5117 Wilson Mills Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

5117 Wilson Mills Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-8p
Tue7a-8p
Wed7a-8p
Thu7a-8p
Fri7a-8p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #18260 Managed by David Levey

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll inspect fluid levels, wipers, belts, and more. Plus, we're committed to giving you the best service possible, all at great prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (4.2 of 5) - 25 Reviews
    5/ 5stars
    by  
    on February 11, 2017
    My sales associate Joshua Lee was the best. Josh showed concern for me, and treated me as a valued customer. Thank you so much Josh ! This location has always been there for me. I received excellent service.
    5/ 5stars
    by  
    on January 1, 2017
    This Firestone facility had been referred to me by a friend when I moved to Lyndhurst 2 years ago. I have been very pleased with their service. This past month I needed new tires, so I went to 2 other tire places to compare with Firestone's quote. In comparing the quotes, I could tell that Larry at this place was the most knowledgeable about tires and that the Firestone quote was the best deal. I will continue to give them my business for oil changes as well.
    1/ 5stars
    by  
    on October 27, 2016
    After having front brakes pads and rotors installed on my vehicle, the manager? Dave refused to take the coupon I printed from your website saying he already discounted the brake pads. After leaving the shop, I noticed there was an issue when stepping on the brake while the key was in the ignition and the vehicle was not running, a clicking noise was coming from what sounded like was near the shifter. This never happened before taking my vehicle for service. I brought it back to the shop, Dave was gone, Larry got inside the car, listened to it and immediately said it was not related to the work they had just done and told me he was going to charge me for labor. He became dismissive, rude and insulting, calling me "the expert" and that if I don't like it, I should get a second opinion, waived at me and told me goodbye. Never have I received such awful service and came away from the experience feeling so insulted. Extremely disappointed with this experience, I will never give my business to them again.
    5/ 5stars
    by  
    on June 23, 2016
    The staff was eager to meet my needs. They were professional and knowledgeable about the vehicle I was driving and what needed to be done. I was treated so well I was amazed!
    5/ 5stars
    by  
    on December 17, 2015
    I used your service last month and my car still runs like a new car
    2/ 5stars
    by  
    on October 29, 2015
    I was glad that I was told that it wasn't tires that were needed but a different problem. The price still came out to be the same. But I did aske several times throughout the process how much would the bill come out to and was given a price. I paid the price that was told and printed to me. I recieved a phone call 20 minutes later and was told that they forgot to charge an extra 92.00 that was never discussed during the entire time that I was there. And when I checked my own reciept that I was given, it showed that I did infact already pay for what they were trying to charge me for. Needles to say, I did not pay the extra 92.00 and they will not be getting anymore of my business.
    5/ 5stars
    by  
    on October 26, 2015
    My autumn maintenance service at Firestone (by JCP at Richmond Town Square) was excellent. I have been using them since I moved here in Lyndhurst 28 years ago and have been extremely satisfied. They were, and continue to be, professional, dedicated, ethical, and very caring, always willing to go the extra mile to help in any way to resolve whatever my car care issues may be.
    4/ 5stars
    by  
    on October 26, 2015
    First time I had my car in. Tom was Friendly and went over everything that needed to be done. He made sure I was done in sufficient time
    5/ 5stars
    by  
    on September 30, 2015
    While my car was in for new tires, the service advisor called to let me know that the front brake pad was seriously worn down, possibly due to a faulty part. I told him he could just go ahead and replace it, but he said it would be in my best interests to call the dealership and have them look at it in case it was under warranty. It was! Not only did I get tires for a great price, I got sound advice on an unrelated issue. It was refreshing to deal with honest, sincere and caring professionals!
    5/ 5stars
    by  
    on September 19, 2015
    They did just what I needed and nothing more. just the way it is supposed to be done.
    1/ 5stars
    by  
    on September 10, 2015
    My car was not starting and it was diagnosed as a faulty clutch switch, which I had replaced for close to $350. Unfortunately this did not fix the problem. This is the 2nd time in less than 6 months that the diagnosis on my car was not right.
    5/ 5stars
    by  
    on September 4, 2015
    Have a lifetime wheel alignment. Had a noise. Noise confirmed and repaired. No hassle, all convenient.
    5/ 5stars
    by  
    on September 1, 2015
    great guys. they have been taking care of our family for years. i recommend them to everyone
    4/ 5stars
    by  
    on June 27, 2015
    Dave generously resolved an issue from earlier in the week! No arguing involved! Way to take care of the customer.
    4/ 5stars
    by  
    on April 14, 2015
    Great job in explaining front grinding noise and an oil change.
    4/ 5stars
    by  
    on March 1, 2015
    Replaced a muffler with one year warranty at 13 months, no charge for parts. Other work very well done
    5/ 5stars
    by  
    on February 28, 2015
    My family's been bringing all of our cars to this location for ~20 years. Never disappointed. They do a great job of looking over everything. Always clearly explain what is needed and what they recommend. Never hard-sell. Often take care of small things (ex: remove stone in wheel well) at no charge. Always very friendly and repairs always done on time, if not sooner. Even offered to give us a ride home on multiple occasions if we were stuck without transport. Always very happy with the service. Don't go anywhere else. A+++
    5/ 5stars
    by  
    on February 5, 2015
    Very nice sales folks - Dont force you into anything but suggest what you need
    5/ 5stars
    by  
    on February 5, 2015
    I had my front brakes, rear & front axles done a few months ago and the service was great. The techs explained everything to me in detail ( I was only originally there for a break job, because that's what another place told me I needed). They even drove me home & picked me back up so I didn't have to sit there & wait all afternoon. Great service!
    5/ 5stars
    by  
    on February 2, 2015
    Was told and shown exactly what needed to be done. Afterwards, the bill was explained thoroughly.
    5/ 5stars
    by  
    on January 27, 2015
    Usually when I take my car in for a $25 oil change it ends up costing a lot more. They do tell me what I need done now or can wait which other places don't
    5/ 5stars
    by  
    on January 23, 2015
    I use them for all my car repairs whenever they are needed.
    5/ 5stars
    by  
    on January 23, 2015
    I have never had any problems or issues with my Firestone store. I have purchased tires and other services from them and find the prices and service are exemplary The staff is always professional and courteous. .
    1/ 5stars
    by  
    on January 23, 2015
    I asked for the tire pressure to be set to 34 and they rotated the tires and left them underinflated at 26. I drove a thousand miles on 26 PSI tires because of the disrespect of the Firestone staff to my requests.
    3/ 5stars
    by  
    on January 23, 2015
    my last oil change had blades installed and they are teerible

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