Car Tires And Services At 4911 Northfield Rd: Firestone Complete Auto Care In North Randall

Welcome to Firestone Complete Auto Care at 4911 Northfield Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4911 Northfield Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #299 Managed by John Lortie

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians can perform a free courtesy check. We'll examine lights, air filters, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, all at reasonable prices and a short waiting time. Come in today or schedule an appointment by phone or online.

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We Cover Every Area Of Auto Repair

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 19 Reviews
2/ 5stars
by  
on December 5, 2015
I brought my mother-in-law's 2004, low mileage (25,000) Buick in for assessment becasue the power steering was binding and noisy. They did a full assessment of the car and recommended $5,000 in work to bring the car back to good condition. Two problems ensued. We decided that the cost of repair was too close to its market value to warrent the investment. We took the car to a family member's business (auto wrecking and parts) for further assessment. His (certified) mechanic inspected the car and determined that the car's basic structure was very rusted and severely compromised - concluding that it would take financial investment far in excess of the car's value to make it safe and reliable. The second problem - the car's brakes may have been worn, but were functioning well when we brought the car in to the shop. When I picked the car up, the brake pedal was on the floor - barely functioning. The staff were responsive, friendly and well-meaning. The assessment missed the mark with respect to value and safety by a widemargin.
4/ 5stars
by  
on October 28, 2015
I called to get a price for the service I was getting done and when I got there it was a different price, that was the only thing I was disappointed about. The service I received was excellent!
4/ 5stars
by  
on October 20, 2015
My car was fixed exactly at the time they told me it will be fixed
5/ 5stars
by  
on October 18, 2015
The gentleman that helped was amazing, I think he knew I was kind of clueless when it came to the maintenance of my tires and he just told to me to relax and he would let know everything that was wrong.
5/ 5stars
by  
on October 16, 2015
I wasnt waiting long , excellent service, i was basically in and out
5/ 5stars
by  
on October 3, 2015
short notice, but they got me in and out very quick, very clean and comfortable environment
5/ 5stars
by  
on September 18, 2015
I was in and out! I loved it! I would recommend Firestone to anyone.
2/ 5stars
by  
on September 7, 2015
My car still is not running right and as I took a closer look at my car I noticed the muffler was rusted off completely where Stevie Wonder could see. I thought they did the complementary service checks of tires, brakes, and etc so I'm confused on how they missed this.
3/ 5stars
by  
on June 2, 2015
I use them a week ago and I was pleased they were quick.
5/ 5stars
by  
on February 15, 2015
I went to Parmatown Mall and it was horrible experience. Even though Parmatown is closer to my house, I drive to the east side to the North Randall location which is excellent. Been dealing with them for 25 years.
4/ 5stars
by  
on February 4, 2015
I only use firestone and I trust them to do right by my.
3/ 5stars
by  
on February 3, 2015
I use them for all my car needs very good friendly service
5/ 5stars
by  
on February 2, 2015
I have been with Firestone for 25 years, going to different stores as I have moved throughout the city. Randall is now the closest location so I tried them for service. The professionalism and service rendered was all I hoped for, excellent!
2/ 5stars
by  
on January 27, 2015
I had some work done on my car & it's now making a noise it wasn't making before I took it in for repairs. I need to return to fire stone but haven't had the time. This is a huge inconvenience .
5/ 5stars
by  
on January 25, 2015
I've been very pleased with the service that I receive every time I take my car in for service. I explain the problem, they look at the car and tell me what it is and they give different options for repair. That has to be one of the main reasons I continue to take my cars their. I've never felt like I was forced into a repair that I didn't think that I needed.
5/ 5stars
by  
on January 25, 2015
Many years ago I learned how to care for my car.Firestone has always been right outside my back door.I met ''JOHN''the manager,such a wonderful guy,he listens carefully,take out time to address all needs and concerns for your vehicle,keeps me on the road,and you are always very comfortable there.Very friendly atmosphere.
5/ 5stars
by  
on January 24, 2015
I came in as a walk in. The service was quick. The staff was very nice and professional.
5/ 5stars
by  
on January 23, 2015
I have used the North Randall shop for a few years and have been treated more than fair. Without a doubt the most competent and knowledgeable group of people you could wish to have work on your car. If every shop worked the way this location does there would be a whole lot of well maintained vehicles on the road. They are the best.
3/ 5stars
by  
on January 23, 2015
In this day and age, every reputable service shops needs a road force balancer.

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