Car Tires And Services At 4416 Shipyard Blvd: Firestone Complete Auto Care In Wilmington

Welcome to Firestone Complete Auto Care at 4416 Shipyard Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4416 Shipyard Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #16551 Managed by Lawrence Waddell

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine oil level, wipers, belts, and more. Additionally, we're committed to providing the best auto repair possible at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.5 of 5) - 67 Reviews
    4/ 5stars
    by  
    on May 19, 2017
    5/ 5stars
    by  
    on May 3, 2017
    I was given wonderful service at this site, from getting new tires, to oil change, bushing and front end alignment. The men in this store were all very kind, caring, and helpful with any questions I asked of them. They went above and beyond to get me a part for my hummer and took only approximately one hour to install and do front end alignment. I will definitely use their services in the future. Thanks so much Larry, Randy, Tim, Chuck and mechanics(technicians) I appreciate it so much.
    5/ 5stars
    by  
    on April 7, 2017
    Over my Marine Corps career I have often had my vehicles serviced aboard Camp Lejeune. I experienced a stock clutch pedal on my 01 Vette. Paul Gaffney, and advisor I have called upon for service advice looked into the matter and was able to resolve the issue in a short period of time not to mention cost. I've always been pleased with his professionalism knowledge and willingness to support. Will certainly continue to have my vehicles service there.
    5/ 5stars
    by  
    on March 18, 2017
    Love all the guys at this location !!! Friendly,fast and pleasant service.
    5/ 5stars
    by  
    on February 28, 2017
    Chuck and Randy were very helpful and most courteous, as usual. Would definitely recommend them to anyone for auto service.
    5/ 5stars
    by  
    on February 26, 2017
    Excellent service, friendly and kept me informed of what was being done and my car was ready earlier than expected!
    5/ 5stars
    by  
    on January 23, 2017
    5/ 5stars
    by  
    on January 16, 2017
    It was great to see my car being thoroughly inspected and I like how promptly the mechanics tended to fix the problems that my car had. I was also pleased that I was able to get a quote for he parts that my car needed to complete the job.
    5/ 5stars
    by  
    on December 6, 2016
    I recently went to Firestone to obtain new tires and get a North Carolina inspection. The staff quickly located the difficult to find tires I needed at a reasonable price. They got them shipped to the Shipyard Blvd location in less than 24 hours, installed them in less time than they estimated, carefully explained to me all the work that was being done and why, and did not try to sell me any unnecessary services. In addition they let me know about $135.00 in discounts that I did not even know were available! The staff was professional, polite, knowledgeable and friendly. I got out on-time for less than I expected. Tim, Chuck, and Josh as well as the rest of the service team were great!
    5/ 5stars
    by  
    on November 14, 2016
    Excellent customer service and treatment.
    5/ 5stars
    by  
    on September 29, 2016
    Lawrence, Randy, and the Gang are the best. They have always done right by me. I have had times I had to go back becuase i had a problem but everytime they ate the bill and thats why I am a lifetime customer.
    5/ 5stars
    by  
    on August 28, 2016
    Lawrence and staff exhibit how excellence in customer service is given by being courteous, caring, and knowledgable. Not only this, but the staff appeared not to rush progress, allowing for a more detailed approach to their service. Several people arrived today without an appointment and given a realistic expectation for a wait time. The location allows the customer to explore stores within walking distance.
    5/ 5stars
    by  
    on July 11, 2016
    Randy Aponte ,Josh, and Woody helped me out of a jam late one evening while traveling. They took me in last minute stayed late and installed 2 tires for me so I could continue my trip. Thanks for your service.
    5/ 5stars
    by  
    on July 7, 2016
    After having a bad experience at the local Honda dealership, a friend referred me to Firestone. So glad I went. What Honda wanted to charge me just to diagnose a problem they had caused, Firestone was able to diagnose and fix in minutes at 1/6th the cost. I gave them the rest of my work and they gave me a free ride back home. Nice to find a business I can trust.
    1/ 5stars
    by  
    on June 21, 2016
    They were supposed to rotate and balance the tires on my Honda CR-V. Sales advisor told me it would take 45 minutes or less; it actually took 93 minutes from my store entry until I was handed the keys and told the job was completed. I'm not sure they even did the rotation. Nothing they did or did or saw was explained, except to tell me "your car is ready to go. How do you want to pay. I could see my car on a rack thru the showroom window. Most of the 93-minute duration no one was working on my car; no progress report of the job was ever relayed to me. The sales advisors were very detached and aloof--acted in a robotic manner. No personality or interest in me or my car was exhibited. They seemed to have a -go-to-heel attitude.
    5/ 5stars
    by  
    on June 7, 2016
    Treated with great care and all showed a great deal of pride in their work. Done right and on time!! Recommend to all.
    5/ 5stars
    by  
    on May 26, 2016
    Excellent service and excellent staff!
    5/ 5stars
    by  
    on May 11, 2016
    Excellent service from friendly and knowledgeable staff! After dealing primarily with my dealership for my car repairs and service this experience was a breath of fresh air. Prices were also very competitive and my car glides now with the new tires I purchased. I will definitely be back.
    5/ 5stars
    by  
    on May 1, 2016
    3/ 5stars
    by  
    on April 27, 2016
    I got a nail in my tire so I got to firestorm before 7:00 in the morning. I was told that they were backed up and maybe could fit me in in an hour or so. There was only me and one other person waiting for service. I didn't wait but went elsewhere for help. I have been a faithful and loyal customer for years. I just thought it was rude. The time before when I had my oil changed, the guy said since I didn't have a smart phone to get the coupon off , I would have to pay full price for the oil change. I told him they had always used their coupon on their computer for me, but he said they didn't do that anymore. If I had not bought my tires from you I would go elsewhere but I want the free tire rotation. On the positive side, I had my oil changed yesterday and it was a good experience. It only took 45:00 minutes and a man who worked there named Randy was the nicest man..he was so friendly and talked to me several times. He is a big asset for firestorm.
    5/ 5stars
    by  
    on March 27, 2016
    Chuck, my service advisor was on top on everything, kept me informed and listened to my needs. They are a busy place...I can see why.
    2/ 5stars
    by  
    on March 13, 2016
    Not a Full Service operation as advertised. Ask 1st what they'll do if you have modified your vehicle. After market headers they won't touch to remove to get at starter bolt
    5/ 5stars
    by  
    on December 13, 2015
    Knowledgable Staff. Prompt technician. Great prices.
    5/ 5stars
    by  
    on December 8, 2015
    I replaced all four tires,the costumer service and quality of the product was great .My car was done in an hour and I was ready to go !
    5/ 5stars
    by  
    on December 2, 2015
    Visited this location this week due to needing a quick tire repair in the evening. They were able to help me and get me on the way fast even though it was close to closing time! Randy was very helpful! I will definitely use them in the future!
    3/ 5stars
    by  
    on November 23, 2015
    Not so great sales person. Tires are good deal on Bridgestone
    5/ 5stars
    by  
    on November 7, 2015
    Quick, convenient, great priced tires. I highly recommend them.
    5/ 5stars
    by  
    on November 4, 2015
    The guys overlooked my bad brakes but they made it right and then split the bill with me. That is good business and they won my trust. People make mistakes and they did, but making things right even at a loss is what honest people do. Randy will make sure you are done right whatever the cost,I hope he gets to read this and I will send business his way.
    4/ 5stars
    by  
    on October 26, 2015
    I made an appointment, however, when I got there they were over booked and I had to reschedule. It would have been nice if someone called me before my appointment. However, service is good.
    2/ 5stars
    by  
    on September 4, 2015
    My husband and I have used Firestone to get our oil changed numerous times over the last few years and have never been unhappy until our last visit. My husband took his car in for a simple oil change and he waited for his car there at the shop. After an hour and a half he finally discovered what was taking so long....they took all of his tires off and were constantly hounding him about getting new brakes. He kindly declined the first time and after 3 times it was just out of hand. We will not be using Firestone again. It is courtesy to make the customer aware of the mechanic's recommendation but it is NOT ok for the continuous nagging and holding up his oil change due to that.
    5/ 5stars
    by  
    on August 7, 2015
    I went into the Firestone Store and was taken care of immediately. The service writer took the time to show me wear indicators on my tires. I left with 4 new Firestones at a very fair price. This is my new tire and alignment shop!!
    5/ 5stars
    by  
    on August 6, 2015
    I called with an idea of what tires I wanted, Chuck found me some a little cheaper. The service was friendly and professional and I paid exactly what he quoted me over the phone..........I will definitely be going there again!
    4/ 5stars
    by  
    on August 5, 2015
    I used them for an oil change and tire rotation. The price was very reasonable, and the communication was professional.
    5/ 5stars
    by  
    on July 19, 2015
    So incredibly pleased with my experience today. They were so busy, but the men up front, Randy & Nathaniel, were so welcoming, informative, and nice that I felt like I had to write a review after I left just to commend their service. Each customer that walked in was greeted kindly and I could overhear phone conversations in which the service advisors were explaining in depth the work that people were receiving on their cars and what price they should expect. I noticed that no further work would be done without a verbal consent from the customer, which is a relief to customers that don't want any expensive surprises on their invoices. My car feels great and I can't recommend this place enough.
    2/ 5stars
    by  
    on July 7, 2015
    I took my car there for ac check they told me that to do the diagnostic it would cost me 281.00 dollars and it did not include parts and labor if it needed I also had them check why my abs and brake light was on they told me that the brake sensor could be dirty or needed replace at the rotor I decided to go to a place in orleander the reason for the lights and the ac was three fuses on the top of the battery box were out I also replaced the fans at the radiator my total cost was 447 dollars my car is a volkswagon I am glad I didn't do it at firestne
    5/ 5stars
    by  
    on July 7, 2015
    Awesome I really enjoyed the professional service and the friendly service I received !
    5/ 5stars
    by  
    on July 7, 2015
    I needed new tires and wanted Firestone. I went to a dealer in Jacksonville and they hit me at over $800 with $140 mail in rebate. I called a few other places and the Wilmington store did it for a little over $600 with rebate,, Tires went on and it was really easy. Before your buy your tires call this place for a quote.
    5/ 5stars
    by  
    on June 30, 2015
    I am from north of Baltimore, Maryland and was in Wilmington for a wedding and a short vacation. I got a flat tire on the way and stopped into the Firestone service center for a new set of tires and an oil change. While I was there, they noticed a small antifreeze leak and took care of it as well. What impressed me was how thoroughly the mechanic checked the car over and what a superior job he did. Making sure everything was right before allowing me to hit the road again. Knowing that I was from out if town, they could have just blown it off and not been as thorough. I can't tell you how unusual that is, particularly at a chain store. What a great shop with great people. I would recommend them to anyone.
    4/ 5stars
    by  
    on June 25, 2015
    A fair price for an oil change and tire rotation....
    5/ 5stars
    by  
    on June 20, 2015
    I recently went in with an AC problem....an area where you can easily be misled or over charged. Chuck was my sales advisor and was amazingly courteous, helpful, and professional. It turned out to be just a fuse and the cost was nominal. This is my second time dealing with this Firestone and would recommend it to anyone!
    4/ 5stars
    by  
    on June 13, 2015
    I made a Saturday appointment for a wheel alignment service, so when I brought the car in, it was serviced right away. The car was ready when promised, so no unexpected wait time. I have been using this Firestone location for a number of years and have always been had very good service from them.
    5/ 5stars
    by  
    on May 29, 2015
    I had a prior negative experience with another Firestone service facility, but these guys restored my confidence in Firestone. I will be a regular once again.
    4/ 5stars
    by  
    on May 23, 2015
    Had to clean alot ofgrease off of my rims, door and hood. Should have taken pictures. Other than that service was good.
    5/ 5stars
    by  
    on May 16, 2015
    Always go above and beyond my expectations. They are professional and do the job right the first time!
    5/ 5stars
    by  
    on May 15, 2015
    Last year my car broke down near this shop, so I took it there for service. I had no money and needed front end work done. They got it done for me and on credit for 6 months with no interest. The prices were competitive too. So now I drive from Ogden to Shipyard to get my car serviced. The advisors give good advise. The technician do good work.
    5/ 5stars
    by  
    on May 12, 2015
    I bought just 1 tire and they were so punctual and direct.... thanks Firestone
    5/ 5stars
    by  
    on May 7, 2015
    It has been my experience that this shop unlike most auto service, respects their customers sometimes valuable time, and minimizes wait times, staying on schedule.
    5/ 5stars
    by  
    on May 3, 2015
    I was there early Saturday morning expecting to wait for the store to open and to my surprise the store was already open for service.
    5/ 5stars
    by  
    on March 11, 2015
    On time appointment service. Quick and efficient service. Home phone call when finished Good Job
    5/ 5stars
    by  
    on March 4, 2015
    Iget a lot of work done here at the Wilmington shop always very helpful and friendly
    5/ 5stars
    by  
    on March 1, 2015
    I would not take my car to another place..and I have told my friends how nice and dependable they are
    4/ 5stars
    by  
    on February 26, 2015
    I've been very happy with the tires and free alignment rotation and high. Speed balance
    5/ 5stars
    by  
    on February 26, 2015
    the lifetime alignment deal is the best purchase i have ever made and the service is always great.
    4/ 5stars
    by  
    on February 25, 2015
    Even though i didn't have an appointment, they were able to accommodate me and squeeze me into their busy schedule.
    5/ 5stars
    by  
    on February 9, 2015
    I went in for an inspection and new that one tire would not pass and the second one was close. They broke down all the pricing options for me based on one tire, two tires and then all four. Considering the promotion they had going on that day, I could not have a better deal getting all four tires. It's nice feeling great about the deal on tires but also feeling safer knowing my tires are brand new all the way around.
    5/ 5stars
    by  
    on February 6, 2015
    Friendly knowledgeable staff with speedy service. Everything in stock and convenient location.
    5/ 5stars
    by  
    on February 4, 2015
    I bring my 2012 Nissan in for routine service - They are a pleasure to do business with.
    5/ 5stars
    by  
    on February 3, 2015
    I always go to Firestone. They are honest and do great work and everyone there treats you with respect. I always recommend them to all my friends and family!
    4/ 5stars
    by  
    on February 2, 2015
    they didnt have the tires in stock, they follow up saying it would take longer.
    5/ 5stars
    by  
    on February 2, 2015
    I purchased a set of tires from them. They were very helpful in helping me decide what I needed. Everyone was very friendly and the service was great.
    5/ 5stars
    by  
    on February 2, 2015
    The staff are always friendly, knowledgable, and attentive!
    5/ 5stars
    by  
    on January 27, 2015
    Always receive great service and a friendly smile.
    5/ 5stars
    by  
    on January 25, 2015
    Honesty was most important. On 1 visit I was told I didn't need brake service just yet.
    5/ 5stars
    by  
    on January 25, 2015
    you go the extra mile in making sure my problems are solved.
    1/ 5stars
    by  
    on January 23, 2015
    I made a noon appointment to have 4 new tires put on. When I called at 5 pm thinking maybe they just forgot to call me, they stated that were just about to start on my car next. Seriously? Why make an appointment?
    3/ 5stars
    by  
    on January 23, 2015
    The service is fine--best to have an appointment, even though appointment times can be limited. Ask for discounts on oil changes, etc., or sign up for them online. The front desk staff is courteous, but they stay busy nonstop with customers and phone, making the place feel hectic. Go in for a free tire rotation (offered as part of a purchase), and the desk staff pushes more products and services. How many times will they tell me that I need a replacement for the perfectly good battery in my SUV? Next tire purchase will be elsewhere.
    5/ 5stars
    by  
    on January 23, 2015
    I use Firestone for all my car needs. Not only do I receive prompt and courteous service but I trust that they they give an honest evaluation of what needs to be done. They never try to oversell. This is rare indeed. I recommend them to my friends and family because I know they are trustworthy.

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