Car Tires And Services At 4416 Shipyard Blvd: Firestone Complete Auto Care In Wilmington

Welcome to Firestone Complete Auto Care at 4416 Shipyard Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4416 Shipyard Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16551 Managed by Lawrence Waddell

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll examine oil level, wipers, belts, and more. Additionally, we're committed to providing the best auto repair possible at unbeatable prices and short wait times. Visit our location today or plan your appointment online or by calling (910) 338-1626.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 49 Reviews
5/ 5stars
by  
on May 1, 2016
3/ 5stars
by  
on April 27, 2016
I got a nail in my tire so I got to firestorm before 7:00 in the morning. I was told that they were backed up and maybe could fit me in in an hour or so. There was only me and one other person waiting for service. I didn't wait but went elsewhere for help. I have been a faithful and loyal customer for years. I just thought it was rude. The time before when I had my oil changed, the guy said since I didn't have a smart phone to get the coupon off , I would have to pay full price for the oil change. I told him they had always used their coupon on their computer for me, but he said they didn't do that anymore. If I had not bought my tires from you I would go elsewhere but I want the free tire rotation. On the positive side, I had my oil changed yesterday and it was a good experience. It only took 45:00 minutes and a man who worked there named Randy was the nicest man..he was so friendly and talked to me several times. He is a big asset for firestorm.
5/ 5stars
by  
on March 27, 2016
Chuck, my service advisor was on top on everything, kept me informed and listened to my needs. They are a busy place...I can see why.
2/ 5stars
by  
on March 13, 2016
Not a Full Service operation as advertised. Ask 1st what they'll do if you have modified your vehicle. After market headers they won't touch to remove to get at starter bolt
5/ 5stars
by  
on December 13, 2015
Knowledgable Staff. Prompt technician. Great prices.
5/ 5stars
by  
on December 8, 2015
I replaced all four tires,the costumer service and quality of the product was great .My car was done in an hour and I was ready to go !
5/ 5stars
by  
on December 2, 2015
Visited this location this week due to needing a quick tire repair in the evening. They were able to help me and get me on the way fast even though it was close to closing time! Randy was very helpful! I will definitely use them in the future!
3/ 5stars
by  
on November 23, 2015
Not so great sales person. Tires are good deal on Bridgestone
5/ 5stars
by  
on November 7, 2015
Quick, convenient, great priced tires. I highly recommend them.
5/ 5stars
by  
on November 4, 2015
The guys overlooked my bad brakes but they made it right and then split the bill with me. That is good business and they won my trust. People make mistakes and they did, but making things right even at a loss is what honest people do. Randy will make sure you are done right whatever the cost,I hope he gets to read this and I will send business his way.
4/ 5stars
by  
on October 26, 2015
I made an appointment, however, when I got there they were over booked and I had to reschedule. It would have been nice if someone called me before my appointment. However, service is good.
2/ 5stars
by  
on September 4, 2015
My husband and I have used Firestone to get our oil changed numerous times over the last few years and have never been unhappy until our last visit. My husband took his car in for a simple oil change and he waited for his car there at the shop. After an hour and a half he finally discovered what was taking so long....they took all of his tires off and were constantly hounding him about getting new brakes. He kindly declined the first time and after 3 times it was just out of hand. We will not be using Firestone again. It is courtesy to make the customer aware of the mechanic's recommendation but it is NOT ok for the continuous nagging and holding up his oil change due to that.
5/ 5stars
by  
on August 7, 2015
I went into the Firestone Store and was taken care of immediately. The service writer took the time to show me wear indicators on my tires. I left with 4 new Firestones at a very fair price. This is my new tire and alignment shop!!
5/ 5stars
by  
on August 6, 2015
I called with an idea of what tires I wanted, Chuck found me some a little cheaper. The service was friendly and professional and I paid exactly what he quoted me over the phone..........I will definitely be going there again!
4/ 5stars
by  
on August 5, 2015
I used them for an oil change and tire rotation. The price was very reasonable, and the communication was professional.
5/ 5stars
by  
on July 19, 2015
So incredibly pleased with my experience today. They were so busy, but the men up front, Randy & Nathaniel, were so welcoming, informative, and nice that I felt like I had to write a review after I left just to commend their service. Each customer that walked in was greeted kindly and I could overhear phone conversations in which the service advisors were explaining in depth the work that people were receiving on their cars and what price they should expect. I noticed that no further work would be done without a verbal consent from the customer, which is a relief to customers that don't want any expensive surprises on their invoices. My car feels great and I can't recommend this place enough.
2/ 5stars
by  
on July 7, 2015
I took my car there for ac check they told me that to do the diagnostic it would cost me 281.00 dollars and it did not include parts and labor if it needed I also had them check why my abs and brake light was on they told me that the brake sensor could be dirty or needed replace at the rotor I decided to go to a place in orleander the reason for the lights and the ac was three fuses on the top of the battery box were out I also replaced the fans at the radiator my total cost was 447 dollars my car is a volkswagon I am glad I didn't do it at firestne
5/ 5stars
by  
on July 7, 2015
Awesome I really enjoyed the professional service and the friendly service I received !
5/ 5stars
by  
on July 7, 2015
I needed new tires and wanted Firestone. I went to a dealer in Jacksonville and they hit me at over $800 with $140 mail in rebate. I called a few other places and the Wilmington store did it for a little over $600 with rebate,, Tires went on and it was really easy. Before your buy your tires call this place for a quote.
5/ 5stars
by  
on June 30, 2015
I am from north of Baltimore, Maryland and was in Wilmington for a wedding and a short vacation. I got a flat tire on the way and stopped into the Firestone service center for a new set of tires and an oil change. While I was there, they noticed a small antifreeze leak and took care of it as well. What impressed me was how thoroughly the mechanic checked the car over and what a superior job he did. Making sure everything was right before allowing me to hit the road again. Knowing that I was from out if town, they could have just blown it off and not been as thorough. I can't tell you how unusual that is, particularly at a chain store. What a great shop with great people. I would recommend them to anyone.
4/ 5stars
by  
on June 25, 2015
A fair price for an oil change and tire rotation....
5/ 5stars
by  
on June 20, 2015
I recently went in with an AC problem....an area where you can easily be misled or over charged. Chuck was my sales advisor and was amazingly courteous, helpful, and professional. It turned out to be just a fuse and the cost was nominal. This is my second time dealing with this Firestone and would recommend it to anyone!
4/ 5stars
by  
on June 13, 2015
I made a Saturday appointment for a wheel alignment service, so when I brought the car in, it was serviced right away. The car was ready when promised, so no unexpected wait time. I have been using this Firestone location for a number of years and have always been had very good service from them.
5/ 5stars
by  
on May 29, 2015
I had a prior negative experience with another Firestone service facility, but these guys restored my confidence in Firestone. I will be a regular once again.
4/ 5stars
by  
on May 23, 2015
Had to clean alot ofgrease off of my rims, door and hood. Should have taken pictures. Other than that service was good.
5/ 5stars
by  
on May 16, 2015
Always go above and beyond my expectations. They are professional and do the job right the first time!
5/ 5stars
by  
on May 15, 2015
Last year my car broke down near this shop, so I took it there for service. I had no money and needed front end work done. They got it done for me and on credit for 6 months with no interest. The prices were competitive too. So now I drive from Ogden to Shipyard to get my car serviced. The advisors give good advise. The technician do good work.
5/ 5stars
by  
on May 12, 2015
I bought just 1 tire and they were so punctual and direct.... thanks Firestone
5/ 5stars
by  
on May 7, 2015
It has been my experience that this shop unlike most auto service, respects their customers sometimes valuable time, and minimizes wait times, staying on schedule.
5/ 5stars
by  
on May 3, 2015
I was there early Saturday morning expecting to wait for the store to open and to my surprise the store was already open for service.
5/ 5stars
by  
on March 11, 2015
On time appointment service. Quick and efficient service. Home phone call when finished Good Job
5/ 5stars
by  
on March 4, 2015
Iget a lot of work done here at the Wilmington shop always very helpful and friendly
5/ 5stars
by  
on March 1, 2015
I would not take my car to another place..and I have told my friends how nice and dependable they are
4/ 5stars
by  
on February 26, 2015
I've been very happy with the tires and free alignment rotation and high. Speed balance
5/ 5stars
by  
on February 26, 2015
the lifetime alignment deal is the best purchase i have ever made and the service is always great.
4/ 5stars
by  
on February 25, 2015
Even though i didn't have an appointment, they were able to accommodate me and squeeze me into their busy schedule.
5/ 5stars
by  
on February 9, 2015
I went in for an inspection and new that one tire would not pass and the second one was close. They broke down all the pricing options for me based on one tire, two tires and then all four. Considering the promotion they had going on that day, I could not have a better deal getting all four tires. It's nice feeling great about the deal on tires but also feeling safer knowing my tires are brand new all the way around.
5/ 5stars
by  
on February 6, 2015
Friendly knowledgeable staff with speedy service. Everything in stock and convenient location.
5/ 5stars
by  
on February 4, 2015
I bring my 2012 Nissan in for routine service - They are a pleasure to do business with.
5/ 5stars
by  
on February 3, 2015
I always go to Firestone. They are honest and do great work and everyone there treats you with respect. I always recommend them to all my friends and family!
4/ 5stars
by  
on February 2, 2015
they didnt have the tires in stock, they follow up saying it would take longer.
5/ 5stars
by  
on February 2, 2015
I purchased a set of tires from them. They were very helpful in helping me decide what I needed. Everyone was very friendly and the service was great.
5/ 5stars
by  
on February 2, 2015
The staff are always friendly, knowledgable, and attentive!
5/ 5stars
by  
on January 27, 2015
Always receive great service and a friendly smile.
5/ 5stars
by  
on January 25, 2015
Honesty was most important. On 1 visit I was told I didn't need brake service just yet.
5/ 5stars
by  
on January 25, 2015
you go the extra mile in making sure my problems are solved.
1/ 5stars
by  
on January 23, 2015
I made a noon appointment to have 4 new tires put on. When I called at 5 pm thinking maybe they just forgot to call me, they stated that were just about to start on my car next. Seriously? Why make an appointment?
3/ 5stars
by  
on January 23, 2015
The service is fine--best to have an appointment, even though appointment times can be limited. Ask for discounts on oil changes, etc., or sign up for them online. The front desk staff is courteous, but they stay busy nonstop with customers and phone, making the place feel hectic. Go in for a free tire rotation (offered as part of a purchase), and the desk staff pushes more products and services. How many times will they tell me that I need a replacement for the perfectly good battery in my SUV? Next tire purchase will be elsewhere.
5/ 5stars
by  
on January 23, 2015
I use Firestone for all my car needs. Not only do I receive prompt and courteous service but I trust that they they give an honest evaluation of what needs to be done. They never try to oversell. This is rare indeed. I recommend them to my friends and family because I know they are trustworthy.

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