Car Repairs And Tires At 4305 Wake Forest Rd From Your Raleigh Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 4305 Wake Forest Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4305 Wake Forest Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #27790 Managed by Paul Morton

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll inspect lights, steering, belts, and more. Additionally, our team believes in giving you the best service possible, at unbeatable prices and a short waiting time. Stop by our store today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 56 Reviews
5/ 5stars
by  
on March 29, 2016
I first started going to Firestone years ago because it was close to my house. Now, several years later, I continue to go because of the service. Paul, the manager, even helped me out once in an emergency when I was out of town. I was able to contact him to get the needed information that was stored on his computer, so I could get the tires I needed from another Firestone store (that couldn't access that information). I was also able to use the road hazard deal to replace them, and saved time and money. Yesterday, when I brought my car in, Ben coordinated the repairs, keeping me informed and advising me through regular communications. He reminded me I had free rotation and alignment, and I could get my car inspected, even though I was there for other issues. He was courteous, and I thanked him for doing a great job. I will continue to bring them my business!
5/ 5stars
by  
on December 21, 2015
I used Firestone last Friday, when unfortunately I damaged a tire on the way out of town. Fortunately, I had purchase their Road Hazardous insurance, and they replaced my tire and had me back on the road in no time. Very professional and prompt service!
5/ 5stars
by  
on November 20, 2015
overall great job very professional, I will use them again.
5/ 5stars
by  
on November 20, 2015
Paul the sales manager is very helpful and the Wake Forest team is excellent
5/ 5stars
by  
on November 8, 2015
I went there a week ago and I liked it. The service was fast, the waiting room clean and the customer service, good!! I will continue going there.
5/ 5stars
by  
on October 30, 2015
Needed an inspection - was scheduled right away and inspection was very quick
1/ 5stars
by  
on October 6, 2015
I ordered a full vehicle inspection of a vehicle I considered purchasing from a dealer and they never discovered that the whole front of the vehicle had been damaged and painted over.
5/ 5stars
by  
on October 5, 2015
I used them last week to check out my auto, because I was told that it was the alternator and Firestone assured me it was the battery instead. So, I let Firestone repair the vehicle.
5/ 5stars
by  
on October 1, 2015
I used them last week to get my timing belt replaced and they were very easy to get it scheduled and it took half the time I expected to get the work done. Great location.
4/ 5stars
by  
on September 20, 2015
Took two vehicles in for alignments and have to take one back.
5/ 5stars
by  
on September 20, 2015
I needed a new tire and wanted the same tire put on my car. I always buy Firestone tires.
5/ 5stars
by  
on September 19, 2015
Did an outstanding job on my brakes and balancing of my tires.
5/ 5stars
by  
on September 10, 2015
Great customer service! The team did a great job of installing the new tires.
5/ 5stars
by  
on June 28, 2015
I have used this Firestone for almost 9 years. I feel very confident in Paul and his team. I will continue to service my vehicles at this location.
4/ 5stars
by  
on June 28, 2015
I used them a couple of weeks ago and was very satisfied with the oil change service provided. I was being updated about what they were doing as they wotked on it.
5/ 5stars
by  
on June 22, 2015
I was doing a job about 3/4 mile away from this location when I had a blow out on my seal coating rig. I drove to the this location and left the rig in their driveway about midnight and called first thing Monday morning, spoke with Paul and he had me back on the road by 11:00 am. I was very grateful to have had them in the area. Great service to the staff.
1/ 5stars
by  
on June 18, 2015
I sent my 16 year old son to have tires rotated which comes free with my tire purchase a year ago and he was charged $20. I feel he was taken advantage of by being young.
2/ 5stars
by  
on May 26, 2015
Quality of service was fine and staff were friendly, BUT they used a headlight I had purchased and still charged me for a headlight part. When I called immediately after I got home and noticed my headlight missing, I was told that it would be looked into and to try back later. The reason I pay someone to replace a headlight is to SAVE time, not create a problem that I then have to spend more time solving. Plenty of other car repair locations to choose from.
5/ 5stars
by  
on May 13, 2015
I often here the statement "Excellent Customer Service", however, I just experienced that with Firestone Complete Auto Care on Wake Forest Road in Raleigh NC. The service rep addressed my concerns promptly and advised me of my option to resolve the issue with my vehicle.
4/ 5stars
by  
on May 8, 2015
I have been going to this Firestone for years. I feel like they are fair and are honest with me on what is going on with my car that I am going to be giving my Daughter.
5/ 5stars
by  
on May 2, 2015
I had a very good visit and the service was Excellent.
1/ 5stars
by  
on April 27, 2015
Don't take the life time alignment service. when ever I go to the store they say long waiting queue since they know they are not going to charge me and they think that they are doing a free service which is waste of labour and time.I have seen this not a single time but always since the person who sold me the alignment service recognizes me he always makes excuses to skip the service.
4/ 5stars
by  
on April 25, 2015
Two thingsI can say about it: 1. Honest people, they offer me many options instead of telling you need to do and pay all this. 2. The service was on time and the problem was solved. thanks for everything.
3/ 5stars
by  
on April 17, 2015
Went for an oil change. The guy who checked me in was great. The guy who checked me out was not. After my oil change, the guy told me of other services that my car needed-- brakes and rotors. The guy said that Firestone could "machine" my rotors now and put on new brakes. I explained that my husband could do that. The guy looked at me and said "but you need to know how to machine the rotor". I explained that my husband was a machinist and could do it. The guy was still persistant. My husband took the brakes off. My car did not need brakes or rotors..
4/ 5stars
by  
on March 6, 2015
Been getting my tires here for years. Always good service and a good value.
4/ 5stars
by  
on March 2, 2015
I use them often and they are always helpful with excellent service
5/ 5stars
by  
on March 1, 2015
I have taken our cars there for over 10 years and always get great service. Very stable management at this location.
5/ 5stars
by  
on February 27, 2015
The customer service was impeccable from my first call to get general information to my check out. Most places had not been so professional and thorough in giving me the truth. I did not feel I was being taken advantage of as a woman. And even better the prices were very reasonable.
5/ 5stars
by  
on February 27, 2015
These guys always get you going promptly. Paul will go out of his way to help.
4/ 5stars
by  
on February 27, 2015
Its been so long I forgot what I had done. But you had the part or whatever and installed it. I was satisfied.
5/ 5stars
by  
on February 26, 2015
Paul and his team are very professional and give good advice. It is very apparent they are interested in long-term relationships with customers.
5/ 5stars
by  
on February 26, 2015
The times I have taken my car in for repairs, the problems were explained fully and the repairs done in a timely manner and the cost given upfront. I have been pleased with their work.
5/ 5stars
by  
on February 26, 2015
Professional, courteous and above all honest. Did the work as promised.
5/ 5stars
by  
on February 10, 2015
I have been a customer for over 20 years and have had a great experience at Firestone on 4305 Wake Forest Road. They are always friendly and professional and do everything possible to service the car as quickly as possible. We love all the guys there.
5/ 5stars
by  
on February 6, 2015
My wife and I switched to this particular Firestone many years ago. I was told from another repair shop that I needed new brakes. When I went to Firestone to have them replaced, Firestone told me that the brakes were perfectly fine and they would not recommend replacing it. It was that honesty that has kept us going back for years. The manager Paul has superior customer service and all of his staff/technicians have the same. My wife and I would not take our car to be serviced anywhere else. This Firestone does a superior job!
5/ 5stars
by  
on February 3, 2015
While I was in Raleigh, I had a tire emergency and had to replace it immediately. The staff and technicians were incredibly patient and kept me informed of my options without being condescending. Everyone at Firestone Raleigh worked diligently to make sure I could drive home safely.
4/ 5stars
by  
on February 2, 2015
Routine maintenance - great service and great people
5/ 5stars
by  
on February 2, 2015
They always are smiling when i come in to get my tires serviced.
5/ 5stars
by  
on February 2, 2015
Paul and his team are very customer focus. Does need to add Wi-fi service and coffee in waiting area.
5/ 5stars
by  
on February 1, 2015
Very happy with the service in the whole neighborhood
5/ 5stars
by  
on February 1, 2015
My sister and I were traveling alone from Myrtle Beach to Ohio and suddenly our brakes started to go! We rolled in at 15 mins till close on a Sunday and the team was gracious enough to stay late to fix our breaks so that we could safely continue on our journey home. They were so helpful and kind to us nervous ladies and we're so very grateful!!
5/ 5stars
by  
on January 31, 2015
I use this Firestone all the time. The team there is very friendly and maintain my car correctly each visit.
5/ 5stars
by  
on January 28, 2015
I switched to Firestone after I notice many times my car oil light was low before I even needed a new oil change from my prior shop. They are good, honest people working at a great shop.
5/ 5stars
by  
on January 27, 2015
Always great service and great staff! I don't worry when I go because I know they will be honest.
4/ 5stars
by  
on January 27, 2015
I've used this store for about 8 years. Paul and his crew do a great job with customer service. I never feel like they are pushing me into something. However, they struggle to complete jobs on time. I leave my car at the store with a designated pick up time. Oftentimes, the car is not ready at the scheduled pick up time.
5/ 5stars
by  
on January 27, 2015
The guys at my local service station are great. I think they are knowledgeable and trustworthy.
5/ 5stars
by  
on January 25, 2015
Had a nail in the sidewall of one of my almost worn out set of of tires, was up for a football game (Go Pack!). Woke up and saw flat tire, Firestone Auto Care on Wake Forest Rd. was very close to where I was staying and my father-in-law strongly recommended them. They got me the tires that I wanted at a fair price even though they had to do some hunting around for them and worked my car in on a very busy Saturday. Great job, done right the first time for the agreed upon price - something getting harder to find these days it seems. My little Mazda hatchback handles and rides noticeably better with the new rubber.
4/ 5stars
by  
on January 25, 2015
I've been to Firestone several times with various car problems. They are always friendly and get the job done quickly. I feel comfortable taking our vehicles there.
5/ 5stars
by  
on January 25, 2015
I have used Paul Morton's Firestone store for many years to service my current and several past cars. I can trust Paul to tell me exactly what my car needs, whether it is urgent or can wait until next time. He is not constantly trying to upsell services as some car service places do. I get good service at a fair price. The work is done right the first time. When tires I bought from Firestone failed to last as long as advertized, Paul did not hesitate to give me credit against the replacement tires.
5/ 5stars
by  
on January 24, 2015
I have been taking my cars here for years. The GM, Paul, and his team are simply excellent. Work is explained clearly and is performed correctly and on time.
5/ 5stars
by  
on January 24, 2015
I have been going to the Firestone Store On Wake Forest Road in Raleigh for the last 5 years. I would not keep coming back if I wasn't sure that I am getting quality service at fair prices. And the staff is friendly and helpful. My only regret is that I will be moving from Raleigh in May!!!
5/ 5stars
by  
on January 23, 2015
Paul Morton will work you into his busy schedule if there is any way he can.
5/ 5stars
by  
on January 23, 2015
It's a pleasure doing business with Paul and his team.
5/ 5stars
by  
on January 23, 2015
They took there time and went over everything thoroughly. Thank you!
5/ 5stars
by  
on January 23, 2015
Prompt, friendly service. Manager (Ben?) runs a tight ship and it shows. Never a bad experience. Team Firestone! Thanks guys.
1/ 5stars
by  
on January 22, 2015
Job finished quickly. Maybe to quickly tires are junk!

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