Firestone Complete Auto Care: Your Source For Tires And Repairs At 3901 New Bern Ave In Raleigh

Come in to your nearest Firestone Complete Auto Care at 3901 New Bern Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

3901 New Bern Ave
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #12831 Managed by Hector Hernandez

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll check fluid levels, headlights, hoses, and more. Additionally, we're devoted to providing the best auto repair possible at affordable prices and a short waiting time. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 27 Reviews
2/ 5stars
by  
on December 1, 2015
Will take car back as soon as I possible tech reset light but it didn't work
1/ 5stars
by  
on September 21, 2015
I called to schedule an appointment for a oil change. Was told to come in at 4pm. Vehicle wasn't touched until 4:45. Left at 6pm... For Oil change that I had an appointment for.
5/ 5stars
by  
on September 17, 2015
A+ i used the for my vehicle inspection and to replace the filters of my suv inwhichbthey did a fantastic job.
5/ 5stars
by  
on September 17, 2015
Ok hot into my Ford Edge two weeks ago and couldn't stand the noise any longer. Had a trip for a funeral come up and after an exhausted search I tried calling the Firestone locations for help. Well the closest one couldn't help my although 30 min away I would still have to leave he car all day. I called Raleigh although 2.5 hrs away Hector said they could have the tires there in an hour and would take care of me soon as I got there with no wait. Well Demetrius was assigned my job. Not only did he get my vehicle done under the estimated time he did a superb job balancing the tires, they rode like a dream during our trip. This gave us comfort as we attended the funeral and for the ride home, in all roughly 1000 miles. I want the Thank Hector for the help getting it done on short notice, and Demetrius for the skill in which he serviced our vehicle. Great Job.
5/ 5stars
by  
on September 7, 2015
I have been going to this firestone since February and am very satisfied with the service and staff.... I am planning to continue on getting my automobile service there....
5/ 5stars
by  
on September 4, 2015
I have had service on several vehicles at this new bern location....this time a new crew but still great service. I call and they get me in for whatever i need and i am out very quickly with problems solved. I live close to this location but do not want to go to another location. Dont know a lot of names..just know they are awesome!!
5/ 5stars
by  
on August 17, 2015
I've been coming to the Firestone here in Raleigh for years and have received nothing less than great service each time.
5/ 5stars
by  
on August 6, 2015
The brakes were done quickly and are working good.
4/ 5stars
by  
on July 18, 2015
I called all over everywhere looking the best price for some good tires. Then I remembered good old Firestone. I had bought a set of tires for my '79 Monte Carlo over thirty years ago and thought I'd see about some for my Silverado. They had the Firestone Destination white letter tires for a really good price. Would have went 5 stars but the customer waiting area could use a really good cleaning, maybe replace the chairs and carpet.
5/ 5stars
by  
on July 17, 2015
Speedy Service! Very satisfied with my first experience at Firestone and have already set my next appointment ! The staff is very attentive, informative and professional.
5/ 5stars
by  
on July 7, 2015
I made an appointment for Sunday at 3pm and the technician worked on my car for 2 hours but He was very knowledgeable when I asked him a question and my car is riding so much better since I came there for my front brake job!
5/ 5stars
by  
on July 1, 2015
Great service great service great service great service
1/ 5stars
by  
on June 29, 2015
Was there Thursday, June 24,2015 great service and on time with my given appointment
5/ 5stars
by  
on June 11, 2015
NEEDED A FOLLOWUP CALL THAT REQUIRED 1AND A HALF HOUR WAIT HANDELED VERY WELL
5/ 5stars
by  
on May 2, 2015
Been taking my car for 10 years and will go no where else. Very nice staff and will do anything to get the job done.
3/ 5stars
by  
on May 1, 2015
I have used them in the past and they have always done a good job; however, a few weeks ago, I had my son car in the shop and they told me I needed a timing belt and I didn't needed one. They wanted approximately $800 and I got it fixed for $250.00. A big difference.
5/ 5stars
by  
on April 29, 2015
I went to them a week ago to get a set of new tires. The service was wonderful, the people were friendly and quick. That's what I like when I go to get my car service.
5/ 5stars
by  
on April 19, 2015
good service excelente atention promise time to do the job
5/ 5stars
by  
on February 27, 2015
They helped me get the new tires I like so much that have now been discontinued.
5/ 5stars
by  
on February 26, 2015
I have been a customer for the past 25 years. They have never let me down.
5/ 5stars
by  
on February 26, 2015
I scheduled an appointment a few weeks ago and Lamont was professional, thorough, and precise via telephone and in person. The staff that assisted me upon arriving provided excellent service as well.
5/ 5stars
by  
on February 25, 2015
Expecting to visit them again this week for an oil change they have done a great job on both vehicles.
4/ 5stars
by  
on February 5, 2015
The job was done right the first time. Would strongly recommend family and friends to Firestone.
5/ 5stars
by  
on January 25, 2015
In December 2014 (my last visit) my car was in serious condition. The staff went to great lengths in diagnostics to what the problem was. In short they found out that I had a burnt-out engine valve. We decided to replace the entire engine. I could not afford a new/recondition, so the management scoured around found an engine with only 36,000 miles on it. I agreed and they replaced the engine and other parts. This saved me approx. $2000.00. Now my car runs like a new one.
5/ 5stars
by  
on January 24, 2015
I use them for my automobile needs,and all my concerns are addressed and taken care of.
5/ 5stars
by  
on January 24, 2015
I have never really trusted places like this. But they are honest and very friendly as well as respectful of your time. I am writing this while I wait for my grandmothers car lol.
5/ 5stars
by  
on January 23, 2015
Good to go considering that I went in there near closing time. A lady and the guy who attended me were very good very concerned and made it easy

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