Car Repairs And Tires At 10014 Monroe Rd From Your Matthews Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 10014 Monroe Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

10014 Monroe Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #306095 Managed by James Gorczynski

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, hoses, and more. Plus, we're dedicated to providing the best auto repair possible all at reasonable prices and quick turnaround times. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 25 Reviews
5/ 5stars
by  
on April 23, 2016
Great staff clean location and awesome expert advice
5/ 5stars
by  
on December 20, 2015
Great service at an honest price :) this store values my business and adjust to my time schedule better than the dealership I just purchased my car from! Dependability is important and this store definitely exceeds my expectations on that.
5/ 5stars
by  
on November 30, 2015
I have taken my truck here for years and never had anything but great experiences. My most recent visit involved a miscommunication that resulted in me being called to pick up my vehicle before all the work had been completed. When I got it home and realized this, I took it back immediately - Jim and Zack were very quick to get to the bottom of the issue and make it right. Mistake will be made, but it is how they're handled that mean the most to me. I will definitely continue to use this shop and would recommend them to anyone in the south Charlotte and/or Matthews area.
5/ 5stars
by  
on November 2, 2015
I am a steady customer and have formed bonds with some of the techs
4/ 5stars
by  
on November 1, 2015
Did not tell me I needed new battery, had to return.
5/ 5stars
by  
on October 16, 2015
I refuse to go anywhere else. The service here is fast and the people are personable and they all smile. I have been going here for awhile and love it there.
4/ 5stars
by  
on October 12, 2015
Took me in when they were almost closing their shutters down. It was kind of emergency and I had to get my car fixed, so really apprecite that.
5/ 5stars
by  
on October 7, 2015
I dropped my car off for an oil change appointment and got great service
5/ 5stars
by  
on October 3, 2015
Love the technicians at Firestone. They are HONEST and fair...never try to upsale and always focus on safety and doing things right the first time.
5/ 5stars
by  
on August 27, 2015
Went a couple days ago to get an inspection and the customer service was on point.Got me out of there pretty quickly and was very informative.
4/ 5stars
by  
on July 8, 2015
I took my car in for an oil change and check the passenger side turn signal. It had been blinking very fast, like a bulb was about to burn out. When they finished the car they had rotated the tires, which I had forgotten. I asked about the turn signal and I was told that the bulb was probably about to burn out. How about tell me that so I can say let's take care of that now.
2/ 5stars
by  
on July 7, 2015
I went in to the shop on Sunday July 28th for a diagnostic check. It was determined that there was an emissions issue but they couldn't get the part until Monday. An appointment was made for Monday at 5:30 by the gentleman who did the diagnostic. Showed up the next night and found that he was not working and the job could not be done. He then called me the next day, no apology and we set my next appt for Sunday at 11:00am. The job was completed in 15 min and I was charged $70 labor, I questioned it and was told that was the cost. Amazing customer service, I will not return to this shop!!!!
5/ 5stars
by  
on July 3, 2015
No complaints good service fast and friendly and very helpful
3/ 5stars
by  
on June 5, 2015
customer service was excellent. However, I was quoted $566 for back brakes and rotors. I went to the dealership paid $236.
5/ 5stars
by  
on May 2, 2015
I drive by multiple automotive repair locations to go to this Firestone!! Best customer service ever and Alex is the best tech you could find! He takes customer service to another level!!
5/ 5stars
by  
on February 27, 2015
great job & pricing on frontend work tires oil change and advice.
5/ 5stars
by  
on February 14, 2015
I am taking my car in today for some routine maintence
4/ 5stars
by  
on February 5, 2015
Mike and Aaron ( I hope these are the names of the Firestone representatives that helped) were  fast, efficient, kind and professional on evaluating my tire concern and assisting with the best possible solution. I arrived without an appointment and, in lieu of this, I did not feel rushed or hurried to make decisions.
1/ 5stars
by  
on February 2, 2015
We went to Firestone, where we had purchased our tires 3 years ago to repair one that had a nail in the tire. The tire could not be repaired but the person I was talking to mentioned that the tread was very wore and only like 4/32 left on the tread. I said we had bought these tires from you guys and they were supposed to be 65,000 mile tires and we only had 35,000 miles on them. The person we were dealing with called the manufacturer and we only received 1/2 of price of new tires and then we had to pay for a new alignment. When my wife went to pick up the car that evening, she dealt with a different person and she asked why did those tires not last. He said probably were not the right type of tires for the car. She then told him they were purchased and installed by the that Firestone location. So long story short, we have spent $1500-$1600 dollars to get 35,000 miles out of tires that were supposed to last almost twice as long. We will not be back
4/ 5stars
by  
on February 1, 2015
Had an issues driving to work, pulley froze up so just able to drive car there. They diagnosed it, showed me the seized pulley, ordered new one and belt and installed it. Took a little long, about 2 hrs. for part to arrive, but once there, installed quickly and on my way. Price was fair, not too cheap, not too expensive and I know repair prices very well. Overall, very happy with the experience. Very good customer service and fair price.
4/ 5stars
by  
on January 24, 2015
I only trust them for my oil changes. Anything else is too expensive. Like just to have them look at the car is around $100. And that isn't waived if they work on it. Sounds like a buch bull if you ask me.
5/ 5stars
by  
on January 24, 2015
The Matthews store are the greatest service I ever encounter, special thanks to the hard workers at the shop and Mr Bob a good man...
5/ 5stars
by  
on January 24, 2015
I've been taking my two cars to this Firestone location since 2008 for a reason. The mechanics are well trained and know what to recommend and when. Their advise and recommendations are presented and explained in clear terms, and I have never been pressured into having any services performed.
3/ 5stars
by  
on January 23, 2015
Had to return my car to the store after waiting 2.5 hours for a tire repair. Easy quick 10 minute fix upon returning, but had to make an appt 2 days later for that fix. Understandably they stay overly busy, and quickly made it right, but frustrating regardless. The volume for this store just keeps growing. No wonder though as they do have great guys and technicians and usually pretty great service if you can deal with the wait.
5/ 5stars
by  
on January 22, 2015
I have used Firestone to service my cars for years.I am confident in their recommendations to keep my cars running optimally. WhenI took my 2006 RAV4 to Toyota for a recall service a couple of years ago, they said my car was in great shape and didn't recommend any additional service. Doesn't get any better than that!

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