Firestone Complete Auto Care: Your Source For Tires And Repairs At 660 Cross Creek Mall In Fayetteville

Come in to your nearest Firestone Complete Auto Care at 660 Cross Creek Mall for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

660 Cross Creek Mall
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #17361 Managed by Michael Diantonio

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine oil level, steering, the battery, and more. Plus, our team believes in delivering the best quality service possible, all at great prices and a quick wait time. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 49 Reviews
5/ 5stars
by  
on May 29, 2016
The experience was good. People were friendly and very nice, but not overly so. Job took a little long, but not terribly long and there was an unexpected issue with my car so that explains that. Personnel explained everything well. Would definitely recommend this place. One comment tho: I am in the military and we have an extremely diverse community. I am white and I teach my children the value of diversity and respect that the strength of all that is in this country comes from that diversity. As I looked around in your store yesterday, I noted that there was not one person of color in the place. In addition there were no women. Maybe there were in the shop, but I saw at least 4 people in back and all were white males. Definitely all those in front were white males. It may be that this was just a particular day. However, I wonder. I am a long time customer from all over, but here in Fayetteville I usually go to the store on Ft Bragg. I erred when I made my appt and went to the Cross Creek Store. The Ft Bragg store has a solid mixture of everything: white, black, Hispanic, women ... Don't know about Asian. One of the best service personnel in front is a woman of color who I try to speak with each time I go. She is friendly, courteous, knowledgeable and quick on her feet. I guess the reason for my comments today is that the absolute difference between the 2 places really struck me. I cannot imaging that there are NO people of color or women who don't fit the bill as a potential Firestone Employee in this area. I know in this community there are many who would love the opportunity. And I know as the father of 3 daughters there are plenty of women who are denied opportunities where they are more than capable of excelling. I guess it also struck me as odd because about 4/5 customers that walked in the place were either black or Hispanic. I am not angry and I don't require an answer. Just wanted to offer some food for thought. Thanks! P.s. While I am perfectly happy to leave my name for this review, it's really not very cool that I am forced to. If I wanted, I could always make one up. Making it optional would be much more appropriate.
5/ 5stars
by  
on May 3, 2016
Great customer service quality workmenship at affordable prices
5/ 5stars
by  
on December 18, 2015
I have been taking my vehicle to Firestone for the past several months for maintenance and no matter which location I choose I have the best customer service and receive the best quality care for my car.
5/ 5stars
by  
on December 8, 2015
Very good service from front desk to service bay area. Checked my vehicle and provided me a quote quickly. Convenient location.
5/ 5stars
by  
on October 25, 2015
i receive excellent customer service and i would return again
1/ 5stars
by  
on October 11, 2015
Very Expenisve, bad service, no concern about my needs
5/ 5stars
by  
on October 8, 2015
Serviced last week at cross creek mall location with no delay
5/ 5stars
by  
on October 6, 2015
I used Firestone over a week ago. I am going back with my other vehicle. Great service.
5/ 5stars
by  
on October 4, 2015
I brought my car in and they were nice and polite, that were finish with my car in 1 hr. and a half. They were very professional.
2/ 5stars
by  
on October 3, 2015
Very low staff and poor customer service was not pleased at all
5/ 5stars
by  
on September 27, 2015
I use them two weeks ago. So glad I did. I've been looking for a good place I could take my cars. Also someone I could trust an who do good work.
3/ 5stars
by  
on September 21, 2015
I have used this location several times, however this time it was longer than normal and the next day all four of my tires needed air
5/ 5stars
by  
on August 20, 2015
I bought 4 tire they did a great job and staff were honest and all
5/ 5stars
by  
on August 15, 2015
made an appoint on aug 14 2015 went in for brakes the guy at the desk very helpful they did an inspection and then told me what I needed and it was all done in a timely matter
1/ 5stars
by  
on August 13, 2015
I will never take my car there again. It was just a matter of replenishing my windshield wiper fluid after two services, two appointments, after being told it should have been done and would be taken care of and it never was. Tried submitting a review earlier, but the review couldn't be submitted. Typical.
5/ 5stars
by  
on August 6, 2015
I used them a week ago. There are affordable, nice and helpful.
5/ 5stars
by  
on July 31, 2015
I go to Firestone regularly to check up my car and my husband car. I started to go here since last year from my friend's recommend. Store manager Mr. Mike is a very reliable person. When there was a problem, he solved it quickly with no question. I appreciate it and will go here again.
5/ 5stars
by  
on July 20, 2015
The men at Firestone always treat my wife and I like family. We won't take our vehicles anywhere else to get serviced.
2/ 5stars
by  
on July 8, 2015
I dropped my car off at 8am and they called me around 11am and said the car was just about ready. I got there at 12noon and my car had not even been worked on, they said at that time that they were waiting for my part to arrive. I had to wait until 1;30pm to get my car back, all I got was a oil change.
4/ 5stars
by  
on July 7, 2015
I had my oil changed prior to getting on the road to go out of town, the service was good but a little slow. I had a 9 a.m. appointment and I didn't get out until about 11:30 a.m. I have used them before and have no complaints other than they change my name in the system to my married name.
5/ 5stars
by  
on June 23, 2015
I used them a couple days ago for my ac and they fixed the problem and the price was reasonable.
5/ 5stars
by  
on June 21, 2015
Great Customer Service & they didn't try to rip us off!
4/ 5stars
by  
on May 28, 2015
My service was sarifactory. Your staff was helpful and the job was done to my satisfaction. The time to completion was a little long especially with a scheduled appointment. Need work in that area.
5/ 5stars
by  
on April 25, 2015
Their mechanic, Will Fowler really did a good job with the service he provided for my car. He was very knowledgeable about the different tires and specs of tires that would work on my car. He ordered the first sets of tires, and unfortunately the front two were too thick to clear my fenders. I told him about it and he happily made another order of tires in a different size and took care of the car. He earns my respect because his customer service was the best that I've experience in any Firestone that I've been to. Thanks again to Will Fowler.
5/ 5stars
by  
on April 2, 2015
The guys replace my tires fast and was very helpful with getting me tires for my other car.
5/ 5stars
by  
on March 8, 2015
I had come in 2 time prior with the same issue and once they found issue they gave me the service for free since they should have found the problem the first time. They stand behind their work and always do what is right. They are honest and reliable!! This is the firestone at Cross Creek Mall in Fayetteville NC
3/ 5stars
by  
on February 26, 2015
After making an appointment via web-site I assumed we would be in and out in an expedient fashion. We were mistaken. Out appointment was for 11am, our car was not even taken in for the four new tires purchased until well after 2pm, three long hours after our scheduled appointment time. Although the service personnel and quality of merchandise was good I was highly disappointed in the accuracy of appointment making and wait times.
5/ 5stars
by  
on February 26, 2015
I've taken both my Jeep and my wife's Honda for service multiple times. They have always asked the right questions to get me the best service for the lowest reasonable price. They earned my repeat business!
5/ 5stars
by  
on February 15, 2015
I have been taking my vehicles to Firestone for the past two years, and won't go anywhere else. They treat me like family and the service is the best in town.
4/ 5stars
by  
on February 7, 2015
Very personal, but professional service. Everyone I spoke with know what they were talking about. Will definitely return for my next service
5/ 5stars
by  
on February 5, 2015
I use Fayetteville Firstone by the Cross Creek Mall to rotate tires, check alignment and also a NC state inspection today. 2 hours and it was completed.
5/ 5stars
by  
on February 4, 2015
I was from out of town and your store provide prompt service at a reasonable and fair price!
4/ 5stars
by  
on February 4, 2015
I can be very difficult when it comes to my car and Mike and Billy are great at taking care of me and my car. Thanks to both.
4/ 5stars
by  
on February 2, 2015
We get our oil change here, also buy my truck tires from here, great service, great staff.
5/ 5stars
by  
on February 2, 2015
When ever I go to them they are always so caring and friendly
5/ 5stars
by  
on February 2, 2015
I recently had my car inspected at Firestone. I made my appointment online and even though the appointment online was inccorrect, they still made the time for me to get my car inspected.
5/ 5stars
by  
on February 1, 2015
I only trust my car with Firestone. They do a great job servicing my vehicle and great recommendations for maintenance. They have me back in my vehicle and on the road in no time!!! Way to go Firestone keep up the great work!!!
3/ 5stars
by  
on January 27, 2015
They did a good job on my alignment and but rear brakes made noises for 3 months.
5/ 5stars
by  
on January 25, 2015
I got two new tires and the service was fast and friendly
2/ 5stars
by  
on January 25, 2015
still have a check pressure service tpm monitor after firestone changed my tires in September, oil change was good. but still frustrated with tpm light i believe tires need to re dis and remounted to fix this not just inflate /deflate
2/ 5stars
by  
on January 25, 2015
My service in January wasn't great my appointment was @10am I went to the mall a cross the parking lot they didn't call and ask about the wheel lock when I came back they asked me for it I asked the guy that ask me about the wheel lock why they didn't call me he said he didn't know I wasn't happy I left @130 I miss another appointment if I didn't have the free tire service I wouldn't go back I will not recommend
5/ 5stars
by  
on January 24, 2015
Always used the Firestone at Cross Creek Mall in Fayetteville, NC! They always make me feel at home and the job is always done "Right." Many thanks to all those individuals at this Firestone and their Store Manager is an Awesome Manager!
5/ 5stars
by  
on January 24, 2015
I've being using Firestone for years and never once left unhappy.
5/ 5stars
by  
on January 24, 2015
I have always received friendly and prompt service. Appointment availability is a plus for Firestone.
4/ 5stars
by  
on January 23, 2015
MADE AN APPOINTMENT FOR TIRE ROTATION AND ALINEMENT AT 08:00, AND WAS IN AND OUT BY 09:00. HAD GOOD COFFEE ALSO.
5/ 5stars
by  
on January 23, 2015
Been getting my vehicles serviced at Fire Stone for over year now and will never take my cars anywhere else.
5/ 5stars
by  
on January 23, 2015
I go to Firestone for every and anything to do with my car i.e. oil change, windshield wipers etc. I took my car and my husband truck in about a month a go for the run flat tires and will be taking the truck in sometime this week for brakes. The staff is friendly and honest. I took my car thinking my brakes were going bad, after the technician checked he said the brake was fine and the squeaking was because of the type of material the brakes were made of. He could have taken me for my hardworking money he didn't. I really appreciate that.
5/ 5stars
by  
on January 23, 2015
Mike and his team is very helpful. They were very aware of what I needed and my truck was completed on time.
5/ 5stars
by  
on January 22, 2015
I use Fire Stone for all my family vehicles. The service is dependable and prompt. The customer service is awesome. They live up to the high standards that I expect. Thanks Mike for taking care of that wind shield wiper blade problem that I encountered.

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