Firestone Complete Auto Care: Your Source For Tires And Repairs At 378 George W Liles Pkwy Nw In Concord

Welcome to Firestone Complete Auto Care at 378 George W Liles Pkwy Nw! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

378 George W Liles Pkwy Nw
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #357171 Managed by Patrick Martin

HOLIDAY HOURS

Please note our hours for Memorial Day

  • 05/29 7am-5pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll check lights, steering, belts, and more. Additionally, our team believes in giving you the best service possible, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (704) 490-4339.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 27 Reviews
    5/ 5stars
    by  
    on April 12, 2017
    They went above and beyond typical customer service. It's a long story, but the short version is these people will work with you and they are EXTREMELY trustworthy!!
    5/ 5stars
    by  
    on February 12, 2017
    Wonderful service. They stayed late to help my kids and I instead of sending us out traveling in a car we couldnt trust. Thanks guys couldnt be happier!
    1/ 5stars
    by  
    on December 26, 2016
    I typically conduct a quick pre-review before doing business with any company, but my car was running hot, and Firestone was located off the next exit. Talk about bad luck; it's exactly the circumstances these pop-ups count on. They exploit unassuming customers in the most desperate of situations; sentiments apparently shared by previous reviewers. It seems there wasn't 1 CERTIFIED mechanic in the building, based on the diagnosis I received. Let's begin; I stopped in and informed that my car was running hot. The receptionist stated they would need to complete a pressure test(which exposes any leaks in your cooling system) similar to how one would check a tire for air leaks. After 2hrs, the mechanic informs me that I have leaks in 3 places and would need to replace the lower radiator hose, the trans cooler, and joining hoses. He added, because the car ran hot, "there could be a blown head gasket(aka. you may need a new engine)" the receptionist stated. At this point, I'm laughing not to cry, and remembering that this is my 5th BMW and I've experienced similar situations and never had my "head-gasket" blown or even been diagnosed. At this point, we are standing under my raised and leaking car. I grab some shop paper towels and begin wiping down/ drying the diagnosed areas. Voila, NO more leaks, at least from the diagnosed areas. There were leaks coming from the expansion tank which sits above all the sectors that were diagnosed leaking. The receptionist quickly apologized, brings in and explains his findings to the mechanic, who then too apologizes. After another inspection, I was diagnosed to have a faulty hose connected to the expansion tank causing the leak. The receptionist stated they would have the part in the am and I would have to leave my car overnight. After receiving no call, I called around 11 am to see what time my car would be ready and to obtain expenses. I was told the part was on the way and they would contact me when the installation was complete. I received a message at 1 and called back; the receptionist stated there was a crack in my expansion tank and that it appeared my head gasket had blown due to white smoke coming from my exhaust. At this point, conversation was over what the cost I ask, and they stated $310.70 Summary: Parts: 141.99 Labor: 139.99 Shop Supplies: 8.40 Tax:(7%): 20.31 Total: $310.70 Classic manipulative, price gauging nightmare shop you typically see being exposed on 60 minutes. I immediately towed my car to my trusted mechanic, and it Turns out NO F-N BLOWN HEAD-GASKET! I can not even begin to explain how devastating the original diagnoses was especially days before Christmas. That coupled with the incompetent service I received weighed immeasurably on my emotions. I'm very thankful these posers were wrong, and my car is running fine now! Moral of story review-review-review, and stay away from Firestone pop-up everywhere! Spread the word.
    5/ 5stars
    by  
    on November 30, 2016
    I am always very pleased with the professionalism that is displayed when I have to pay a visit to this Firestone on George W. Lyles.
    5/ 5stars
    by  
    on November 17, 2016
    5/ 5stars
    by  
    on September 30, 2016
    These Guys Take Customer Service and detail to Another Level! Always Fair and Never trying to do work That's Not Needed..Go see Rick ,Dan, Mary and Patrick for all your Car Care Needs...You wont be dissapointed
    5/ 5stars
    by  
    on April 13, 2016
    These guys are always great. On my most recent visit, I went in for a simple oil change and alignment (using the endless alignments agreement I purchased some time ago). I was pleasantly surprised to be in and out in much less time than I expected.
    5/ 5stars
    by  
    on December 22, 2015
    I use this Firestone store for all my vehicles and they always do a great job. Making an appt. on-line save me time in the store and ensures they are ready for me when I get there.
    5/ 5stars
    by  
    on November 29, 2015
    This is my go to shop for all repairs and maintenance on both my cars. I trust Rick and Poe with everything. They have never given me bad advise. The shop is clean, they are friendly and helpful. I am offered coffee and they take the time to explain every detail to me. I will not go anywhere else. I can't say enough, these are my car guys!!!
    1/ 5stars
    by  
    on November 28, 2015
    Chose to go to firestone cause of their pricing. Made appointment for 4 and was told be back 5:30 or they would call me. When I arrived our car wasn't even finished. The manger told us he pulled the wrong size tires and did not have our size in stock. I told him I ordered the right size when I made the appt. He than began to argue with me and husband and was very rude!! He came up with every excuse from short staffed to not having tires in stock and just now realizing it. Never once were we called before arriving to pick up car and why did he wait until we picked up our car? Never again!! I still want to put new tires on my other vehicle and get two more new ones for my car, so I guess they lost a customer. I appreciate he tried to make it right for giving us tires that were more expensive and giving us a free oil change. But the way he acted and not apologizing really ruined all of it!
    5/ 5stars
    by  
    on November 22, 2015
    Had a car emergency that needed attention on a Sunday. Went to Firestone in Concord, NC and was very happy with the service. Recommend Rick and his crew for car services you may need.
    1/ 5stars
    by  
    on November 10, 2015
    Went there for oil change and tire rotation assuming a quick service on my way to work. I was so so wrong! It started with an attempt to charge me $19.99 for resetting the tire pressure sensors, something I have never heard since I purchased my car in 2009! Every other place (4 oil changes x 6 yrs= 24 occurrence), including the dealer, have never asked for anything to reset the pressure sensors (a standard procedure that take less than one minute). The next surprise I got may lead to firing the manager there! So, I will stop here!
    1/ 5stars
    by  
    on November 9, 2015
    used them after bad experience to give them a change 1 hr 20 min oil chane is bad when service personnel is on cell phone and not doing his job
    5/ 5stars
    by  
    on September 26, 2015
    Firestone always calls to let us know what the cost is going to be. They also make sure if there are any coupons we can use that they print them for us! We don't even have to bring our coupons with us. They are always helpful and courteous.
    5/ 5stars
    by  
    on September 17, 2015
    Went to Firestone to get a shimmy in my car taken of. The auto technician found the problem and fixed it
    5/ 5stars
    by  
    on August 10, 2015
    Brought my truck in for an alignment, they nailed it, great job !
    5/ 5stars
    by  
    on August 6, 2015
    Just stopped in to get a quote on replacing a tire sensor an was glad i did.
    5/ 5stars
    by  
    on July 31, 2015
    Dan C. and the entire team always exceed my expectations! They take care of my car as if it is theirs. They are not only professional, they feel like extended family because of how personable they are. I have been a customer for 3+ years. I am overall very satisfied. Keep up the good work!
    5/ 5stars
    by  
    on July 21, 2015
    The service professional listen to my auto needs and answered all my questions and delivered the expected service.
    5/ 5stars
    by  
    on July 2, 2015
    This store always goes above and beyond to make sure your car does not lose value leaving the lot. They always recommend services but never hassle you about them. I get a discount in some way every single time I visit and that is why I keep going.
    5/ 5stars
    by  
    on May 27, 2015
    I try to have all maintenance service work performed here on my two vehicles. I always appreciate their recommendations for service based on their inspection of my vehicle. I never feel they are recommending unneeded services.
    5/ 5stars
    by  
    on April 16, 2015
    They are getting much better in meeting their time commitments.
    5/ 5stars
    by  
    on February 9, 2015
    WOW - I can't believe how good my car drives now. It's almost like having a new one! Thanks to all the guys at my Firestone Store. I couldn't be more pleased with the service!
    5/ 5stars
    by  
    on February 4, 2015
    After loosing both my parents to separate illnesses in less than a month that last thing I needed was a problem with my car. The team at the Concord Firestone went above and beyond expectations to make sure I was able to get back on the road in a timely fashion with the car running smoothly and safely.
    5/ 5stars
    by  
    on February 3, 2015
    When the technician discovered additional issues during tire replacement and vehicle alignment, it was taken care of without hesitation. I really appreciate how the situation was handled. Thanks to Tim and the other technicians!
    5/ 5stars
    by  
    on January 24, 2015
    I just needed an inspection & they got me through very quickly
    5/ 5stars
    by  
    on January 24, 2015
    Everyone is great to work with. It is obvious this store has great leadership.

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