Firestone Complete Auto Care: Your Source For Tires And Repairs At 378 George W Liles Pkwy Nw In Concord

Welcome to Firestone Complete Auto Care at 378 George W Liles Pkwy Nw! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

378 George W Liles Pkwy Nw
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #357171 Managed by Patrick Martin

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll check lights, steering, belts, and more. Additionally, our team believes in giving you the best service possible, at affordable prices and a short waiting time. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 21 Reviews
5/ 5stars
by  
on April 13, 2016
These guys are always great. On my most recent visit, I went in for a simple oil change and alignment (using the endless alignments agreement I purchased some time ago). I was pleasantly surprised to be in and out in much less time than I expected.
5/ 5stars
by  
on December 22, 2015
I use this Firestone store for all my vehicles and they always do a great job. Making an appt. on-line save me time in the store and ensures they are ready for me when I get there.
5/ 5stars
by  
on November 29, 2015
This is my go to shop for all repairs and maintenance on both my cars. I trust Rick and Poe with everything. They have never given me bad advise. The shop is clean, they are friendly and helpful. I am offered coffee and they take the time to explain every detail to me. I will not go anywhere else. I can't say enough, these are my car guys!!!
1/ 5stars
by  
on November 28, 2015
Chose to go to firestone cause of their pricing. Made appointment for 4 and was told be back 5:30 or they would call me. When I arrived our car wasn't even finished. The manger told us he pulled the wrong size tires and did not have our size in stock. I told him I ordered the right size when I made the appt. He than began to argue with me and husband and was very rude!! He came up with every excuse from short staffed to not having tires in stock and just now realizing it. Never once were we called before arriving to pick up car and why did he wait until we picked up our car? Never again!! I still want to put new tires on my other vehicle and get two more new ones for my car, so I guess they lost a customer. I appreciate he tried to make it right for giving us tires that were more expensive and giving us a free oil change. But the way he acted and not apologizing really ruined all of it!
5/ 5stars
by  
on November 22, 2015
Had a car emergency that needed attention on a Sunday. Went to Firestone in Concord, NC and was very happy with the service. Recommend Rick and his crew for car services you may need.
1/ 5stars
by  
on November 10, 2015
Went there for oil change and tire rotation assuming a quick service on my way to work. I was so so wrong! It started with an attempt to charge me $19.99 for resetting the tire pressure sensors, something I have never heard since I purchased my car in 2009! Every other place (4 oil changes x 6 yrs= 24 occurrence), including the dealer, have never asked for anything to reset the pressure sensors (a standard procedure that take less than one minute). The next surprise I got may lead to firing the manager there! So, I will stop here!
1/ 5stars
by  
on November 9, 2015
used them after bad experience to give them a change 1 hr 20 min oil chane is bad when service personnel is on cell phone and not doing his job
5/ 5stars
by  
on September 26, 2015
Firestone always calls to let us know what the cost is going to be. They also make sure if there are any coupons we can use that they print them for us! We don't even have to bring our coupons with us. They are always helpful and courteous.
5/ 5stars
by  
on September 17, 2015
Went to Firestone to get a shimmy in my car taken of. The auto technician found the problem and fixed it
5/ 5stars
by  
on August 10, 2015
Brought my truck in for an alignment, they nailed it, great job !
5/ 5stars
by  
on August 6, 2015
Just stopped in to get a quote on replacing a tire sensor an was glad i did.
5/ 5stars
by  
on July 31, 2015
Dan C. and the entire team always exceed my expectations! They take care of my car as if it is theirs. They are not only professional, they feel like extended family because of how personable they are. I have been a customer for 3+ years. I am overall very satisfied. Keep up the good work!
5/ 5stars
by  
on July 21, 2015
The service professional listen to my auto needs and answered all my questions and delivered the expected service.
5/ 5stars
by  
on July 2, 2015
This store always goes above and beyond to make sure your car does not lose value leaving the lot. They always recommend services but never hassle you about them. I get a discount in some way every single time I visit and that is why I keep going.
5/ 5stars
by  
on May 27, 2015
I try to have all maintenance service work performed here on my two vehicles. I always appreciate their recommendations for service based on their inspection of my vehicle. I never feel they are recommending unneeded services.
5/ 5stars
by  
on April 16, 2015
They are getting much better in meeting their time commitments.
5/ 5stars
by  
on February 9, 2015
WOW - I can't believe how good my car drives now. It's almost like having a new one! Thanks to all the guys at my Firestone Store. I couldn't be more pleased with the service!
5/ 5stars
by  
on February 4, 2015
After loosing both my parents to separate illnesses in less than a month that last thing I needed was a problem with my car. The team at the Concord Firestone went above and beyond expectations to make sure I was able to get back on the road in a timely fashion with the car running smoothly and safely.
5/ 5stars
by  
on February 3, 2015
When the technician discovered additional issues during tire replacement and vehicle alignment, it was taken care of without hesitation. I really appreciate how the situation was handled. Thanks to Tim and the other technicians!
5/ 5stars
by  
on January 24, 2015
I just needed an inspection & they got me through very quickly
5/ 5stars
by  
on January 24, 2015
Everyone is great to work with. It is obvious this store has great leadership.

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