Car Tires And Services At 4305 Park Rd: Firestone Complete Auto Care In Charlotte

Ready to come in to your local Firestone Complete Auto Care on 4305 Park Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #267403 Managed by Dennis Mitchell

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine oil level, air filters, belts, and more. Additionally, our team believes in providing the best auto repair possible all at reasonable prices and a quick wait time. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 21 Reviews
5/ 5stars
by  
on July 21, 2016
Hector was AWESOME!! He helped me with my tire issue and even went out in the pouring rain and thunder to put my spare tire back in my truck for me. I have dog paw print valve stem covers and I forgot to tell him so I remembered when I got home and ran to the car afraid that I had lost it with the old tire and Hector had put it on the new tire!! Great people, everyone was so friendly and nice :)
1/ 5stars
by  
on November 26, 2015
Took my car in for an issue that recurred despite being supposedly fixed at Firestone a year ago when a part on my car was replaced. Now they are telling me I need a completely different part replaced for the same problem. Also charged me over 5 times as much as last year just for the diagnostic, despite doing no repairs or labor. When I questioned the service, I received very argumentative responses from the staff.
5/ 5stars
by  
on November 19, 2015
I will always use them for all need of our cars and it's just a blessing!
5/ 5stars
by  
on November 14, 2015
I went in at a spur of the moment and got right in. Was out with in a hour.
4/ 5stars
by  
on November 10, 2015
I have been a customer for several years with numerous vehicles. Although the technicians clearly missed a simple issue with a stripped oil plug, Firestone agreed to honor their mistake by replacing the entire oil pan and offering up free oil changes at no charge which tells me a lot about the integrity of the staff and wanting to retain my business over the long term.
5/ 5stars
by  
on October 14, 2015
Always friendly and willing to go the extra mile to solve my cars issues. Thanks for all you do.
1/ 5stars
by  
on September 6, 2015
Had to get an hotel because they wouldn't change a tire at 4:00 pm , sat afternoon! Cost me an extra night at a hotel , cars that were being service when I arrived sat were still there sunday.
5/ 5stars
by  
on September 4, 2015
The store manager Tate was very good with helping me get my car in and out of the shop in a timely manner. His professionalism exceeded my expectations and I will be returning to have my car serviced in the near future. Thank you Firestone Team!!!
2/ 5stars
by  
on July 24, 2015
After first visit, that was the same, I got a call from the Manager. He was nice, he apologized to me about inconvenience and he asked me for the free oil change and refunds for the cab. I said it's okay, then I told him that I want to get the front two tires and he gave me a good discount and a free oil change. I left my car there around 3:30 PM and I was told the car will be ready within one hour and they will give me a call to pick it up, and I confirmed this time that. When I came home, I got a call from them who asked me if I want to get the 4 tires done with the same discounts applied to other two tires. I said okay. After 7 PM when the shop was closed, I got a call that the car is ready. I told him that I need this car urgently tomorrow, I have so much work to do, and if it was taking that long you should have told me so that I could bring it some other day. Well because of this the other day I had no car, I took cab to go to college and then to work, I spent like $200 on cab that day, and when I went back there to pick my car, I didn't complain, I just paid the money and I left, because it was my last time there. I was really disappointed. Bad service, I would say. And now who's responsible for the money I spent on cabs and the waste of my time.
2/ 5stars
by  
on July 14, 2015
Was told it would take 3 hour wait, it took them 7 hours, drop the car off at 10:30am and didn't finish it till 5:45pm but nobody contacted me to give me any update, I called to check at 4:30pm and they told me they were just about to take it in and I couldn't get my brakes look at and they promised to do a courtesy check and didn't do it at all
5/ 5stars
by  
on June 16, 2015
I had a flat and this store didn't have the tire I needed in stock. Tate went out of his way to locate it in Asheville and have it delivered in order to fix my car by 10am the next morning just in time for me to catch my flight for a business trip. Everyone was extremely courteous and did quality work.
5/ 5stars
by  
on May 16, 2015
Recently used Firestone at Pard Rd for an issue with with Jeep and had a great experience. Facility was clean, staff was friendly and competent and price was so much better than the dealership would have been. Will repeat and will recommend to others.
5/ 5stars
by  
on May 14, 2015
The folks are always polite and quick. They answer questions, provide feedback, no pressure. I need my oil changes to be quick and they always meet my expectations for fast and prompt service.
5/ 5stars
by  
on May 7, 2015
I've been going to Firestone for three years now, and I can honestly tell you I am fully trusting of the group of professionals at this location. From the initial phone call to in-location service, each team member is polite and respectful of my time and needs. They are also courteous of not overburdening me with suggested repairs - I've never felt pressured to add a repair to the bill. I feel like the guys here truly do take care of their customers and always act in the customer's best interest. I am thankful to have found such quality service in Charlotte.
2/ 5stars
by  
on May 2, 2015
Made an appt for 8 am. Not many cars in garage. Rook almost 2 hours. I was told an hour. Nobody bothered to let me know. People were nice and I've had good service here before but no respect for my time this visit.
5/ 5stars
by  
on April 21, 2015
What a wonderful stress free experience. I am a single female and usually have to put my guard up when getting my car fixed The sales staff were very respectful and extremely knowledgeable and fast.
5/ 5stars
by  
on February 26, 2015
Had a headlight go out on my Saturn. Stopped at Firestone and spoke with Tate about replacing the headlight but he did not have one in stock. He made an appointment for me first thing the following morning, had the part there and immediately had the bulb replaced. Showed genuine concern about fixing my vehicle. Have been a Firestone customer for many years and this store is the best of the best.
5/ 5stars
by  
on February 26, 2015
I have taken both our vehicles to this Firestone location for five years. Always have been treated with friendliness and courtesy. They know what they are doing too!
4/ 5stars
by  
on February 4, 2015
Price was compettive. Service was excellant. Schedule was prompt.
4/ 5stars
by  
on January 27, 2015
Overall great service...but they put my two new tires on the back which I thought was strange.
5/ 5stars
by  
on January 27, 2015
Oil change was super cheap and quick. They always call promotly when they finish and are very friendly. Also had tires changed before.

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