Car Repairs And Tires At 4221 E W T Harris Blvd From Your Charlotte Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 4221 E W T Harris Blvd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

4221 E W T Harris Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #300479 Managed by Dominick Brown

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect oil level, air filters, belts, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and a quick wait time. Visit our location today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 23 Reviews
5/ 5stars
by  
on March 12, 2016
Overall, my experience as a customer has been outstanding with the service I've received at the East Harris location in Charlotte,NC ... Very impressed with the staff...very knowledgeable, attentiveness, patience,and clear communication.
5/ 5stars
by  
on December 23, 2015
Very positive experience. Very knowledgeable. Friendly and explain things so it's easy to understand.
4/ 5stars
by  
on December 22, 2015
The workers there are very professional and they greet the customer with a smile. They also make sure the work is done correctly.
5/ 5stars
by  
on December 18, 2015
Best place I'ved ever been. Firestone had alwasys taken care of my car. Great mechanism, they really should me how much they care about my car by explainingeverything in detail.
4/ 5stars
by  
on November 23, 2015
did a great job on oil change and very good at leting me know about the battery check
5/ 5stars
by  
on November 16, 2015
Fast friendly service. Not much else to say about that!
5/ 5stars
by  
on October 11, 2015
I had an oil change done. The front desk person was very polite, courteous, and knowledgable. The service was fast and done perfectly. I will definitely be back and recommend them to others.
5/ 5stars
by  
on September 20, 2015
I have been going to the same Firestone since moving here. It's been 9 years now and I go to them for 95% of my auto repairs and services
5/ 5stars
by  
on August 12, 2015
I've been going to this specific for over 15 years even after I moved approximately 2 years ago. I know the manager Dominick Brown and the manager knows me. Heis always helpful whenever I one.
4/ 5stars
by  
on August 6, 2015
After the initial diagnosis I left the shop only to have the same thing happen again. I was informed I needed an alternator and new battery which was replaced. However when I got on the highway my car shut off again. Called the shop and they towed it back and said since we have a first diagnosis guarantee we will take care of it. I guess that meant a free tow back to the shop ( that's the least you could do). It was then discovered that I needed a new fuel injector or something. That was changed and it cost me more money. Since it was not the alternator my old one was put back in. This is where I have the problem. My alternator was not bad in the first place so why was I told this was the issue. My battery was old but still functional. When I came back to the shop I told they would remove the charge for the alternator. They removed it because they put the old one back in. That's a no brainier that's the least they could have done. The mis diagnosis caused me an additional day off. Nothing was done for the inconvenience. I had to asked for a discount which did not sit well with me. The manager was nice but I would like to see a more proactive approach to customer service and making sure your customers are satisfied. After trying to get the bill lower (only due to the inconvenience the misdiagnosis caused) he informed me I can put the old battery back in. That's not the proper attitude when you misdiagnos a problem. There are things that should be done because it's right ( ie..remove the alternator charge because you placed the old one back... Eat the cost of the tow truck due to a misdiagnosis) then there are things you do above and beyond ( offer me an additional discount on the work, a free air freshener, or a weeks work of skittles... Or something.) other than that I'm pleased yall have come a long way. Just teach managers to be proactive with customer satisfaction. It goes a long way to establish long lasting relationships. Thanks, Tunza Wallace
3/ 5stars
by  
on May 28, 2015
Not sure you want a review at this time, I am slightly disappointed at the service, I had my brakes done at my store about a year ago and I have been in there at least three time for them to find out why they are screaming with no success. I made an appointment there and unfortunately they were backed up due to the number of mechanics, I understand but would like them to know my time is valuable and that is the reason I make the appointment.
4/ 5stars
by  
on May 26, 2015
Service is what I expected. Service is what I expected.
4/ 5stars
by  
on April 17, 2015
The manager at the location I go to is Dominick, great guy, really seems to care about the customers. Wish all the employees there cared as much as he does.
5/ 5stars
by  
on February 17, 2015
Whenever I visit my Firestone I am treated like I matter, I am addressed by my name and offered the best of care. For the first time in my life I have a honest and trusted mechanic
5/ 5stars
by  
on February 7, 2015
This is a great location. This is the only place I go to get my vehicle serviced. Friendly, knowledgeable and quick!
5/ 5stars
by  
on February 5, 2015
We took our car to Firestone a few days ago. We were pleased.
2/ 5stars
by  
on February 4, 2015
I had brake job done. I was still hearing squeaky noise, took it bake a few times had to go to another location before problem was found. I made a request to be contacted by the regional office. They where suppose to contact me in 48 hours its been over two weeks nothing yet.
5/ 5stars
by  
on February 2, 2015
It''s been a few months. I dropped in to make an appointment, but they worked me right in. I've never had a problem & they've always been friendly as well as professional.
1/ 5stars
by  
on January 30, 2015
I personal will never go.back to Firestone. This is the only car repair place I have ever been where I drive my car up their to get fixed and upon repair I had multiple experience problems with it. My car just had a small leak in my radiator and needed an oil change. I paid for my services and couldn't even start my car and found out my head gaskets and cylinders were broken. FIRESTONE REFUSED TO FIX MY CAR AFTER THEY DAMAGED IT!!!? I have banned the store and all my friends, family, and coworkers have as well
3/ 5stars
by  
on January 27, 2015
I spent $450 on a A/C belt only to have them to say my belt was worn when I took it back to get a oil change.
5/ 5stars
by  
on January 25, 2015
I use Firestone all the time. The staff is great and they take really good care of my car.
5/ 5stars
by  
on January 24, 2015
Battery under warranty. Replacement no charge and fast service.
4/ 5stars
by  
on January 23, 2015
had a big job took it on and got it done when said they would

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