Car Repairs And Tires At 85 Tunnel Rd Ste 5 From Your Asheville Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 85 Tunnel Rd Ste 5 for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

85 Tunnel Rd Ste 5
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #3042 Managed by William Kropp

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect lights, steering, the battery, and more. Additionally, we're committed to giving you the best service possible, at affordable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.8 of 5) - 40 Reviews
    5/ 5stars
    by  
    on April 9, 2017
    5/ 5stars
    by  
    on March 27, 2017
    After 31 years coming to the same Firestone location, I can say I have always been treated fairly and honestly. The managers and service advisors and mechanics have changed over these years (though not too often!), but the quality of service and care has stayed consistently high. This is a tribute to the leadership in your company, and I am grateful for you.
    5/ 5stars
    by  
    on March 17, 2017
    EXCELLENT service. I wouldn't hesitate to go back. The staff was friendly, knowledgable, and extremely helpful. They listened attentively as I described the problem I was having, and never talked down to me when I didn't know basic information. After servicing my car, they explained the problem I was having and even drew a picture to help me better understand. Because I know very little about cars, it's important to have a shop I can trust, and Firestone--Innsbruck Mall far exceeded all expectations.
    5/ 5stars
    by  
    on November 25, 2016
    They were friendly, quick, and kept me updated on all of the prices and future repairs needed. Much better than some of their competitors in the same area, like Sears.
    5/ 5stars
    by  
    on November 6, 2016
    Friendly staff and very responsive. They explained what was wrong and fixed it.
    5/ 5stars
    by  
    on September 24, 2016
    Staff was friendly and installed our tires as quick as humanly possible!
    5/ 5stars
    by  
    on September 4, 2016
    I have taken all of my family's cars to this Firestone in Asheville for the last 30 years. The respectful, professional staff have consistently provided exceptional service. I routinely refer my friends and business associates to this Firestone store because I trust the honesty and integrity of this team.
    5/ 5stars
    by  
    on June 13, 2016
    I have just became a customer with Firestone, The 2 trips I have made there now where extremely professional, They keep me informed on everything, They did not try and sell or push items I didn't need. I work with companies that use a lot of lease cars and I will now try and push sales there way.
    4/ 5stars
    by  
    on June 9, 2016
    5/ 5stars
    by  
    on June 5, 2016
    Everyone was very courteous and cheerful. They do a great job at making sure everything is done correctly the first time and that you are aware of what is being done! I'm always pleased with their service.
    5/ 5stars
    by  
    on May 12, 2016
    Great Customer Service!
    5/ 5stars
    by  
    on March 20, 2016
    5/ 5stars
    by  
    on March 20, 2016
    Went in to get an inspection (close to closing time) and they found out I had a brake light issue that needed a switch replacement, which needed to be ordered from another store. With only 45 minutes left until they closed, Josh managed to get the part to the store and install it with time to spare. He kept me updated constantly and explained every detail of what they were fixing with my truck, he was super nice and really made me feel like his number one priority. Thanks guys!
    5/ 5stars
    by  
    on December 24, 2015
    Well done in every way. They explain your options, costs and wait times. Solid!
    5/ 5stars
    by  
    on November 30, 2015
    Had to bring car in for brake service while travelling. They were able to accommodate schedule, handled everything on time and with excellent communication.
    5/ 5stars
    by  
    on November 29, 2015
    I have always been pleased with the service I have gotten from the Tunnel Rd store. I have used them for years now. I feel that they tell me the truth and don't "find" things wrong with my vehicles. If I ever learned that they jerked me around, I would be terribly disappointed, as I have been jerked around by others, including dealers for my vehicle.
    5/ 5stars
    by  
    on November 9, 2015
    FIRESTONE and their employees always exceed our expectations in service, personable responses, expert mechanical fixes and overall excellence. And they are prompt!
    5/ 5stars
    by  
    on October 15, 2015
    I have used Firestone for years. I'm never disappointed with the service. They take care of all my vehicles.
    5/ 5stars
    by  
    on September 28, 2015
    Bill and Eddie always take great care of me when I stop in for work on my vehicle. I had an appointment and was in and out as scheduled. Keep up the excellent service.
    5/ 5stars
    by  
    on August 6, 2015
    Quick service and very friendly staff, they took good care of me
    5/ 5stars
    by  
    on July 19, 2015
    Very pleased with Tunnel Road Firestone they know their customers by name. I always feel like I am the most important person in the building even though they treat everyone with the same incredible customer service and honesty.
    5/ 5stars
    by  
    on June 23, 2015
    As always Firestone never lets me down. Great product & service l!
    5/ 5stars
    by  
    on June 13, 2015
    The staff went out of their way, staying one hour past closing time to replace our broken alternator so that we can continue our trip.
    5/ 5stars
    by  
    on June 6, 2015
    I was unable to bring my car in so my son did from out of town I had great communication with this store, my son said great inviroment very nice people and took care of our car needs with no worries! Thanks to all for your service and understanding and being extremely nice to my son while I wasn't able to be there ! Thank you !
    5/ 5stars
    by  
    on June 1, 2015
    I got my car inspected and it went very smoothly. I would recommend this place for servicing your car.
    5/ 5stars
    by  
    on May 12, 2015
    Did a great job with my truck. Thanks! Staff was very professional.
    5/ 5stars
    by  
    on May 3, 2015
    Went in for oil change and they were quick to help. Nick helped me out and did a great job!
    5/ 5stars
    by  
    on March 4, 2015
    I needed a quick overall inspection and oil change before leaving on a trip. Firestone was right there to look over car and tell me where I might need to put attention. Service people honest and overall experience was courteous and timely.
    5/ 5stars
    by  
    on February 27, 2015
    I got 4 new tires for my car from Firestone. Everyone was so friendly and fast. I would reccomend these guys to anybody. I have had them to repairs on another car and they always fixed it right the first time! Can't say that about some other places I have been. Great service and great people!!
    3/ 5stars
    by  
    on February 2, 2015
    I have had very good service over the years.This last repair has left me a problem and I do not know what to do. While returning to our residence in Florida and applyiing Ithe brakes I heard a grinding noise coming from the rear . The vehicle I was driving is a camper van requiring a special Firestone store.ref store invoice 166977 I hope you good help me to have my vehicle serviced
    5/ 5stars
    by  
    on February 2, 2015
    I always get great service at Tunnel Road location.
    5/ 5stars
    by  
    on February 2, 2015
    I recently brought my 2003 Subaru Forester in for an oil change and alignment. The staff at Firestone were friendly and completed the service in a short period of time.
    5/ 5stars
    by  
    on January 27, 2015
    Firestone has been my SOLE provider of car care since 2000. That's 15 years that this Company has kept my car in a condition of top safety and efficiency. With the help of their $1200 Firestone credit, I have stayed ahead of the curve on repair. The Asheville store reflects those 15 years of exceptional service. Firestone will keep you current on your manufactures recommended maintenance and that translates into a longer running life on the car that's cost effective in the long run. It's just now that I think about it, Firestone has been my to the dealers services.
    5/ 5stars
    by  
    on January 27, 2015
    Excellent service, experience with techs and mechanics is always great and their work is at the highest level. Always get the job done on one visit.
    5/ 5stars
    by  
    on January 24, 2015
    Took granddaughter's car over for service, done a great job and quick
    5/ 5stars
    by  
    on January 24, 2015
    I HAVE BEEN GOING TO THIS STORE MANY YEARS NOW.HAVE BEEN VERY HAPPY WITH THE SERVICE AND PEOPLE THERE!
    5/ 5stars
    by  
    on January 24, 2015
    Second time using, both an excellent experience. Will definitely visit again.
    5/ 5stars
    by  
    on January 23, 2015
    I always trust Firestone to give me good service and not recommend unnecessary work on my car. I am confident in their car advice and appreciate the good work they do.
    5/ 5stars
    by  
    on January 23, 2015
    I had an appt the other day and was promptly waited on and the car repairs happened in under the estimated time (always love when that happens!). Also, when figuring the bill, I was given some discounts beyond what I expected because the person at the register looked up some things that could be applied to the work done. So I paid a little less than expected, plus got my car back quicker than expected. And when I had a question about something on the repair receipt and called Firestone the next day about it, the man (I think his name was Justin) did a great job of explaining everything to me. Very happy w/ my interactions w/ Firestone in regard to this recent visit.
    1/ 5stars
    by  
    on January 23, 2015
    We will not buy tires at this store again.. A simple rotation may make you wait several hours or send you home -mad.. they are poorly managed, and have an insufficient staff to handle the workload. Don't even try to set a appointment, You will still wait a long time. Overall, I would rate my last Service extremely poor.

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