Firestone Complete Auto Care: Your Source For Tires And Repairs At #3 Long Shoals Road PO Box 520 In Arden

Welcome to Firestone Complete Auto Care at #3 Long Shoals Road PO Box 520! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

#3 Long Shoals Road PO Box 520
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #653896 Managed by Phillip Kern

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll examine oil level, wipers, belts, and more. Additionally, we're dedicated to offering the most consistent service on the market, all at reasonable prices and quick turnaround times. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 31 Reviews
5/ 5stars
by  
on April 17, 2016
Online scheduling, availability and fair price of tires, clean shop and waiting area, service completed in a timely manner, and knowledgeable friendly staff all made for an excellent experience. Will be returning for future service when needed, Thanks Skyland Firestone Team!
5/ 5stars
by  
on March 20, 2016
Went in to get an inspection (close to closing time) and they found out I had a brake light issue that needed a switch replacement, which needed to be ordered from another store. With only 45 minutes left until they closed, Josh managed to get the part to the store and install it with time to spare. He kept me updated constantly and explained every detail of what they were fixing with my truck, he was super nice and really made me feel like his number one priority. Thanks guys!
1/ 5stars
by  
on December 6, 2015
asked for a timing belt change,water pump change to a new cardone water pump and replace coolant with dexcool. ,and change a/c and fan belts. What I got was a timing belt, changed,the wrong coolant and a oil change I didn't ask for. The change of belts were never done. I paid half to have the oil changed back to what was originally in it. Which I had changed just prior to me bringing my car in. Arrived to pick up car the next day the rechange I paid half for had not been done had to wait.
1/ 5stars
by  
on November 22, 2015
what was asked for was not done,what was done was wrong
5/ 5stars
by  
on November 18, 2015
friend and fast. just an oil change.................
5/ 5stars
by  
on November 13, 2015
I took my vehicle in for brake service, in the process issues were discovered that had safety concerns, I spent a lot more than I had planned on, but keeping the vehicle safe for my family and others is paramount.
5/ 5stars
by  
on November 2, 2015
I use this location for all my automotive care needs.
5/ 5stars
by  
on October 29, 2015
My name is Terry mamo and I have been a Firestone customer since 2006.I have been dealing with Phil. I have never made an appointment he's always got me in but all my tires from them outstanding service outstanding manager
1/ 5stars
by  
on October 29, 2015
will tell you what you want to here,pereformance and qual ety of work,poorw
5/ 5stars
by  
on October 20, 2015
Called for an appointment, but they had little traffic so invited me in. Waited for about 30 minutes for them to start and it was done in 40 minutes.
5/ 5stars
by  
on July 16, 2015
The staff was well informed, fast and friendly. Saved me money always a big plus!
3/ 5stars
by  
on July 4, 2015
Ed Walker changed the oil and filter on my car. His review shows that he came across an issue with my engine, somewhere showing a leak. I went home and looked all over but didn't not find a Crack or split in the pan. Plus it's a new GM motor, I don't know why it would be leaking in the first place. The amount of work he wanted to put into my vehicle does not seem right. I would have given this a 4 or even 5 star service, but the neglect to address me personally on the issue would have been nice.
5/ 5stars
by  
on June 25, 2015
The technicians here are outstanding, courteous, professional and honest. I am new in town have taken two old cars there several times for work. They have been very good stewards of my limited funds - while keeping me vehicles running.
5/ 5stars
by  
on June 21, 2015
Brought car in for oil change was in and out in under a hour customer service was great long time happy customer
1/ 5stars
by  
on June 18, 2015
The first time i went to the arden locatiin was great went back couple months later wheb my car broke down. First they couldnt find out what was wrong with my car but couldnt do so which is a joke by the way. then they break a part in my call and made me pay for it. this places is a joke. my whole famiky goes there which we will not anymore and will not tell anyone to see this location again
5/ 5stars
by  
on June 2, 2015
I've used them since the day Firestone opened at this location. Consistently good service. One thing my wife and I like is that the techs at the counter have a personality and most of them over the years get to know us and actually care about us as people.
4/ 5stars
by  
on May 29, 2015
great service, but did not care for being chastised for using the online appointment scheduler. If online service entry system does not work... fix it or take it off line.
5/ 5stars
by  
on May 29, 2015
I have found the employees at Firestone on Long Shoals to be efficient, helpful and courteous.
5/ 5stars
by  
on May 25, 2015
I recently had an air conditioner issue and my Sales Associate, Michael Myers provided excellent client service. Because of Michael I would recommend Firestone to anyone in the community for a needed auto repair.
5/ 5stars
by  
on May 9, 2015
I set an appointment the night before and then I ended being 20 min late they still put me in front honoring my appointment.
5/ 5stars
by  
on May 4, 2015
Experienced a service issue while traveling. Called the store 15 minutes prior to closing on a Sunday afternoon. Matt took my call and recommended I stop by and they will see what could be done. I agreed to leave the car overnight as the car was deemed unsafe to drive. The store contacted me esrly the next morning with recommended repairs that would fit my budget. The repair was completed in a timely manner, well within competitive pricing. Cars drives fantastic! Highly recommend these guys. Wished Ilived in Asheville so they could be my go to guys! Tom M.
1/ 5stars
by  
on May 3, 2015
$1,500 later and the car is still doing what I took it in for. Was charged for something I didn't ask for and the product is terrible. I have issues with the car since that visit that I did not have before. They were nice enough but sincing my displeasure got defensive. I asked for a light bulb to be changed in the mix and never got the double pack back. I assume tech kept it because he didn't want to do the service to begin with. It took 3 visits to complete the service but not all were fault of the store. Just a very bad experience. Don't think I will ever visit the store again for any service no matter how small. I did go to the Asheville store recently for car inspection and my experience was much better
5/ 5stars
by  
on April 27, 2015
My wife had a screw in a tire and these guys did a great job getting her back on the road in no time at all. Great honest and friendly group of people. Thank you.
5/ 5stars
by  
on April 25, 2015
Really impressed with how the service advisor listened to my needs and how thorough the technician was. I'm very aware of my car's condition, and they only recommended stuff that I already knew I needed. Very impressed!
5/ 5stars
by  
on April 18, 2015
They fixed what they said they would in the time they said they would and were real friendly about it. Very helpful and knowledgeable.
5/ 5stars
by  
on February 28, 2015
They always do a great job and are very courteous.
5/ 5stars
by  
on February 26, 2015
I've bought tires about 8 months ago and a battery about a month ago from them. The battery wasn't in stock but they had it there in a couple of hours, by the time I got off work. I can say that the technicians were very friendly and helpful. And at no time did they make me feel life I was imposing on their day, like some places I've been. I have recommended them too several and many have went there.I will return to them for my auto needs.
5/ 5stars
by  
on February 12, 2015
Affinity tires and brake service excellent quality.
5/ 5stars
by  
on February 3, 2015
I use them for everything I need done on both of my vehicles because they know what they are doing
5/ 5stars
by  
on January 26, 2015
The Arden store does all my car service small or large
5/ 5stars
by  
on January 23, 2015
The Arden Firestone takes care of all my auto needs. I live 20+ miles from the store and wouldn't consider going anywhere else. Great group of guys.

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