Firestone Complete Auto Care: Your Source For Tires And Repairs At 273 Genesee St In Utica

Welcome to Firestone Complete Auto Care at 273 Genesee St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

273 Genesee St
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #2933 Managed by Mark Shantz

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll examine lights, wipers, hoses, and more. Plus, our team believes in offering the most consistent service on the market, at affordable prices and a short waiting time. Come in today or plan your appointment online or by calling (315) 272-4137.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.2 of 5) - 27 Reviews
5/ 5stars
by  
on April 28, 2016
Quick service and fair prices. Friendly employees provide the quality work.
5/ 5stars
by  
on March 24, 2016
I am very pleased with the service I receive at the Utica Firestone location. The employees are honest and fair, and I can trust what they tell me about my vehicle. I'm happy to recommend their work and services, and am thankful to have a mechanic that won't try to oversell services to me, and are honest about what needs repair immediately for safety vs what can wait a little bit of time. I appreciate their fairness and honesty!
5/ 5stars
on November 19, 2015
I have been looking for the service like this because the last place that I had my auto service was nightmare. I get the perfect product which I was looking for and received great service.
5/ 5stars
by  
on October 11, 2015
Very professional, and trustworthy. Friendly staff and very professional. This is a full service oil change that I will continue to go to and I highly recommend it to everyone.
5/ 5stars
by  
on July 8, 2015
Service was quick and on time. Both service managers were helpful in selecting the best tires for my 2103 Nissan altima
5/ 5stars
by  
on July 5, 2015
Staff are great, knowledgeable and polite. I highly recommend it.
3/ 5stars
by  
on June 23, 2015
I like to work Firestone does but the prices are ridiculous sometimes
5/ 5stars
by  
on May 19, 2015
I had an emergency and they fixed the problem while I waited... And by the way wasn't a long wait.
1/ 5stars
by  
on May 5, 2015
I brought a car in for inspection. Prior to inspection I had changed the tires (mounted summer tire). During the tire change I cleaned, greased, and tightened to specification all lug nuts (high quality, calibrated torque wrench). During the inspection 5 lug nuts were broken. They replaced the log nuts and studs for free. I obtained one of the broken stud/lug nuts and was able to easily extract the broken stud (end of stud in vice).
5/ 5stars
by  
on April 5, 2015
I bought new tires for one car and had winter tires taken off another car. Mark is fantastic with the customers and Firestone is lucky to have someone who takes the time to make sure the customer is happy. He is kind and informative and I would highly recommend Firestone.
5/ 5stars
by  
on February 27, 2015
I go to get oil changes on a regular basis & always great service by the mechanic Phil Persons at the Utica location. Very professional & courteous.
5/ 5stars
by  
on February 26, 2015
While upstate visiting my Cousin, we got a nail in our 35" brand new tire. We didn't notice it until late at night when checking into our hotel. We were told that there was a Firestone up the road, but were closed for the night. We dropped off the Jeep at the shop and walked back to our hotel. At 7:00 a.m. we walked back up to Firestone and they were just opening. The manager made us coffee while he opened up the store. The technician was already there and setting up his area. When they heard we were from out of town and had a nail in our tire, they took our Jeep in immediately so we could be on our way. My husband had previously worked in a tire shop and was very happy to hear that Firestone does plug-patch repairs from inside the tire, as opposed to the cheap and easy plug that other tire repair shops use. This gave us peace of mind for out four hour drive home. They went above and beyond to accommodate us, and we are so very grateful.
1/ 5stars
by  
on February 26, 2015
My girlfriend and I were up visiting, when we got a flat.. We came in, they immediately deferred to me and ignored my girlfriend who is the owner of the car and the one who actually paid for service. Other than that, they were quick and competent with changing the tire.
1/ 5stars
by  
on February 13, 2015
We used them for our last oil change. We started smelling antifreeze. We took the car to our personal mechanic thinking we had a leak. No leaks were found, however he discovered antifreeze in our windshield washer fluid container. Because of that, we will not be using Firestone for oil changes in the future.
5/ 5stars
by  
on February 10, 2015
Alex was an efficient and helpful manager! We were in town from Buffalo, NY, where our local Firestone stores could not guarantee getting snow tires for our car. We knew we were going to be in Utica for the Thanksgiving holiday, and so we took a chance on that store. He got them in on time and was flexible with our schedule to get them installed at a great price. I will do all of my Firestone business with this store in the future. Worth the three hour drive!
4/ 5stars
by  
on February 4, 2015
Personale are expedious & well knowledged in their field.. For me,the service has been good in the waiting session. I;m always given a list of defects.parts. any items of interest due replacement. ect..! Appointments are easy to get in & of course, there's that "cup of coffee" available upon arrival !!
4/ 5stars
by  
on February 3, 2015
Car is much improved, service was great. I didn't need to put $1,500 into a 12 yeae old Subaru but it runs like new.
5/ 5stars
by  
on February 3, 2015
I am a long standing customer of Firestone in Utica for a number of reasons, the foremost being their reliability. The staff, the workmanship, the timeliness, and the fees exceed my prior experiences elsewhere.
1/ 5stars
by  
on February 3, 2015
From entry time to exit, both Mark and Alec greet me with a smile. They both acknowledge concern for the work being provided on my vehicle and always keep me updated as to the status of my vehicle. Recommendations are made when necessary and they go above and beyond in making me feel like a valued customer. I previously serviced my vehicle at a dealer's facility, and have since switched to Firestone bc of the work ethic of these two employees as well as the technicians who perform the necessary repairs. They too, exhibit the utmost respect towards customer care. I travel excessively and feel confident in knowing my vehicle is being serviced by professionals who take pride in the work performed.
4/ 5stars
by  
on February 3, 2015
Despite having gone thru several managers over the last 20 + years I have been able to work with everyone of them and have been satisfied with the care and treatment my family and our cars have received.
5/ 5stars
by  
on February 2, 2015
Got the tires a 2 months ago and they are great in the snow! Price was lower than I expected too!
5/ 5stars
by  
on February 2, 2015
Needed inspection, my car dealership failed the car for a false reason. Firestone reinspected and passed without a problem. Service was quick
5/ 5stars
by  
on February 1, 2015
From the mgr Alec to Jonson the mechanic this is a top notch shop. I trust them to be honest and have always fixed my cars and exceeded my expectations. I have 6 cars and tend to keep them so I need and honest shop that I can depend on!
5/ 5stars
by  
on January 25, 2015
I chose Firestone for the first time for a routine oil change. They serviced my car quickly, were kind and polite, and using my coupon was easy.
5/ 5stars
by  
on January 25, 2015
My appointment for a annual service call was in and out on time.
5/ 5stars
by  
on January 24, 2015
The Utica NY Firestone team are an awesome group of guys who are always courteous and pleasant to deal with. I originally went to them for tires, but they were so trustworthy that I immediately began to take my vehicle there for all mechanical work as well. They are honest and upfront about repairs that need to be made to my vehicle and are willing to fit you in quickly if needed. I have been very happy with their services every time I have needed repairs, or even just a simple oil change. The waiting area is clean and inviting, and I've never had to wait longer than estimated. I'm extremely happy with the services they provide and will continue to take my vehicle to them. Thank you Utica Firestone!
5/ 5stars
by  
on January 24, 2015
Only the second time I used this facility and my overall experience was excellent.

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