Firestone Complete Auto Care: Your Source For Tires And Repairs At 711 Erie Blvd E In Syracuse

Ready to come in to your local Firestone Complete Auto Care on 711 Erie Blvd E? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

711 Erie Blvd E
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #2755 Managed by Joshua Sterling

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Local Store Offers

    Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check fluid levels, steering, hoses, and more. Plus, we're devoted to providing the best auto repair possible at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

    Customer Reviews

    (4.4 of 5) - 38 Reviews
    1/ 5stars
    by  
    on March 28, 2017
    So first they tried to sell me service that had just been done elsewhere. I did not fall for it. Then, less than 300 miles after they supposedly did, among other work, a complete oil change, the motor seized during a snow storm (that was fun to be stuck on the shoulder of the interstate in a snowstorm) and had to be towed (more fun trying to get a tow to come out in a snowstorm). When it was evaluated by the shop that it was towed to, they found that the oil pan plug was stripped and so tightly in that they could not budge it. When they finally drilled that plug out, the oil was completely black, and thick; no way fresh top of the line synthetic oil was put into my engine just 300 miles earlier. So, I wonder what else of the $600+ work I was charged for was not done... car is gone, and so is this previously loyal customer.
    5/ 5stars
    by  
    on December 7, 2016
    Got a great price for a set of new winter tires and didn't need to wait long, even with the recommended alignment performed. The sales person found a discount that could be applied to my purchase, which was a great bonus.
    5/ 5stars
    by  
    on December 4, 2016
    Service Advisor Jack was amazing. B Very knowledgeable and helpful.
    5/ 5stars
    by  
    on December 4, 2016
    Had a problem that was originally misdiagnosed. The technician was able to fix the problem for no charge. Very friendly service!
    4/ 5stars
    by  
    on October 15, 2016
    They work hard and respect all people
    5/ 5stars
    by  
    on August 5, 2016
    Always Great service!!! Trust worthy & honest!!! I've been to a lot of auto service car places in syracuse for 7yrs. Only place i trust. I know several people who've been coming here for yrs. Dave Chapman is Great!
    5/ 5stars
    by  
    on May 16, 2016
    I came back in because a service I asked to be done last Thursday wasn't completed. I came in and Josh couldn't have been nicer. I asked to have 5 lug nuts replaced on my front left tire and in the course of taking them off a lug stud was broken and Josh replaced it for me free of charge. Classy professional, I'd recommend this Firestone to others.
    5/ 5stars
    by  
    on December 25, 2015
    I have an older Jeep that I was considering selling, and was given a quote for several "necessary" repairs from the dealership. I brought the vehicle to Firestone to have it thoroughly reviewed to assess what was actually necessary. The technician took his time to review the entire vehicle and gave me his honest assessment of what I need to do now vs. later. At the end of the day, I ended up replacing all four tires, the battery and had the vehicle de-greased and dye tested to look for any fluid leaks. The game plan moving forward is to look at the other issues (suspension, rusty oil pan, etc.) and repair as needed, which is to be expected with a vehicle with 111,000 miles on it. The technician, Steve, and the store manager, Josh, epitomize professionalism and integrity. This is a very busy store in the middle of the City of Syracuse. It is often rather chaotic in the showroom. But, Josh is a very nice, patient person who treats each person respectfully and takes his time to explain things. I watched him juggle phone calls, walk-ins, etc. seamlessly and somehow made everyone feel attended to. I plan on returning to this location every 3,000 miles for routine maintenance and necessary repairs and would recommend it without hesitation. To say I'm pleased would be a drastic understatement.
    5/ 5stars
    by  
    on December 24, 2015
    Provided quick response to problems with my car, which included details of both necessary and recommended services. Since cost was high to perform full list of services, the service reps/techs triaged the list so that I could feel that my car was safe to drive, without bankrupting me. Very good communication. Honest estimates and services. If they tell you there's a problem, there's a problem. No nonsense, or trying to milk you for unnecessary repairs.
    5/ 5stars
    by  
    on December 15, 2015
    I bought new tires for the front and they honored my lifetiime allignment even after work was done off site
    1/ 5stars
    by  
    on December 5, 2015
    I went there yesterday morning and since then I had to bring my car back three times. There a nothing at all that is wrong with my car. I got a tire rotation and ever since my car shakes and wobbles and every time I brought it back for them to fix it my car drives worse. It used to ride smooth now i hear clunking and squeaking noise and it still shakes and wobbles as well. I brought my car to dunn tire
    5/ 5stars
    by  
    on November 18, 2015
    They were absolutely great! I got new tires and my old tire repaired for a great price. Josh is a dream and everyone else as well!
    5/ 5stars
    by  
    on October 17, 2015
    I was 600 miles over and going out of the country in two days. My guy Dave got me in the next morning. And the service was EXCELLENT as usual. Got my usual update on future needs then out the door to pack.
    5/ 5stars
    by  
    on October 4, 2015
    Russell is a great guy with exceptional knowledge.
    5/ 5stars
    by  
    on October 3, 2015
    great service good price and great tires the cost was great
    5/ 5stars
    by  
    on October 2, 2015
    Came in on Sunday, made time to talk with me about most cost effective way to move forward.
    5/ 5stars
    by  
    on September 30, 2015
    We dropped our muffler while traveling through Syracuse on Sunday. Despite being extremely busy and only having two mechanics on duty, they attended to our van in a prompt manner and got us on our way promptly. We can only rave about the service we received!!!
    5/ 5stars
    by  
    on September 30, 2015
    I had my car serviced last week and technicians were so professional and friendly and made me feel totally comfortable.
    1/ 5stars
    by  
    on September 18, 2015
    a friend referred me to Firestone my brakes are squeaking or at least that's what I thought and still think I recently just put rotors and new brakes all the way around the car so I wasn't sure why it would be making a squeaking sound Firestone check my vehicle over twice and I still have the same sound or sounds it sounds radiant as if it's all over the car now their suggestion buy new brakes and rotors from them and ask to fix the sound it's not acceptable
    5/ 5stars
    by  
    on September 13, 2015
    the staff were very friendly and explained everything very clearly. I did not feel they were trying to sell me something I did not need.
    5/ 5stars
    by  
    on February 27, 2015
    Personalized customer service and reliable care to my car!
    1/ 5stars
    by  
    on February 27, 2015
    Don't provide top offs..was very dissapointed! Waiting room chairs were filthy!..My daughter picked up a toy truck & it had someones gum sticking to it! Won't be going back!
    5/ 5stars
    by  
    on February 20, 2015
    Always do a great job on my suv for any service I come for.
    4/ 5stars
    by  
    on February 17, 2015
    I purchased the lifetime alignment sevice wich is a great deal if you plan on owning a vehicle for a long time or if you are lowering or lifting your vehicle. But the go with factory specs wich is a VERY wide range, and they do not try to get to ceter of range, kinda just a good enough type of thing. But that is every chain shop and most private shop, so its not out of the ordinary. I have gotten a tire replased and when i received my vehicle back a few day later i noticed the pait on my rim chiped all around the lugs, it was not like that the week before getting the tire changed. They gave me a list a mile long of things they wanted to do, the one i remember was wheel bearing which at that time where not even 1 month old, but then agqin that is probably every shop, alll in all, if you do not know how to turn down a recommended service, prepare to spend some money, but they do what u pay them to nothing more nothing less. If you know what you want done and the price is right they are great!
    5/ 5stars
    by  
    on February 7, 2015
    Very pleased great courteous professional service will recommend to friend
    5/ 5stars
    by  
    on February 6, 2015
    I would like to thank Joshua for taking care of my compliant.he stated to return and have the problem corrected.
    5/ 5stars
    by  
    on February 3, 2015
    Great service! Great product! Knowledgeable staff!
    5/ 5stars
    by  
    on February 2, 2015
    The service was great!!! Really appreciate it!! Thanks again....
    2/ 5stars
    by  
    on February 2, 2015
    Longer than expected with no warning as to the long wait.
    4/ 5stars
    by  
    on February 1, 2015
    I bought my snow tires in the fall; then on the first real snow they put them on real fast. I could use the free WiFi while I waited. If they had better coffee and free snacks a they would have earned 5 stars.
    5/ 5stars
    by  
    on January 25, 2015
    the shop is very good and very reliable...very satisfied
    4/ 5stars
    by  
    on January 25, 2015
    I use Firestone for my tires and oil changes. They are great for that. It is nice to have all your records for your auto in one place.
    5/ 5stars
    by  
    on January 24, 2015
    I have been to Firestone on Erie Blvd 3 times in the past 8 months. The quality and timeliness of the work performed at this store is impeccable. Josh, the manager, is always up front greeting customers with a smile when we walk in. I have dealt with him numerous times and will not go anywhere else. He explains every issue throughly and in lamens terms, so I can understand the root of the issue. I will go nowhere else for work on any of my vehicles.
    5/ 5stars
    by  
    on January 24, 2015
    They took me right in for a tire repair and oil change they let me know if there is anything else that was needed
    5/ 5stars
    by  
    on January 24, 2015
    They repaired a problem with my car right away and did not try to upsell me any services I could not afford.
    5/ 5stars
    by  
    on January 23, 2015
    They deal with customers with respect . great service
    5/ 5stars
    by  
    on January 23, 2015
    Quick and professional! Hands down 5 star service !
    5/ 5stars
    by  
    on January 22, 2015
    Very friendly atmosphere, I am so happy I used them!

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