Car Tires And Services At 815 Old Country Rd: Firestone Complete Auto Care In Riverhead

Come in to your nearest Firestone Complete Auto Care at 815 Old Country Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

815 Old Country Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #833 Managed by Rick Maida

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check fluid levels, steering, belts, and more. Additionally, we're committed to providing the best auto repair possible all at great prices and a short waiting time. Come in today or plan your appointment online or by calling (631) 830-0056.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.6 of 5) - 56 Reviews
5/ 5stars
by  
on August 25, 2016
5/ 5stars
by  
on August 23, 2016
I've been going to the Firestone in Riverhead for a long time. Rick and his staff are very professional, courteous and helpful! Great Staff!
5/ 5stars
by  
on July 28, 2016
The store manage and staff at the Firestone Complete Auto Care at 815 Old Country Road, Riverhead New York 11901-2144 1-631-727-6190 where great, better than that, the work was done correctly and in a short time, at a fair price.
5/ 5stars
by  
on May 21, 2016
4/ 5stars
by  
on March 10, 2016
I am sorry but I never give a full 5 stars or a 10 in these surveys. I save them for if something really spectacular happens. However, please let me take this opportunity to compliment the service desk staff and mechanics who work at the Riverhead Firestone on Rt. 58. I am a repeat customer of Firestone here in Riverhead, where when I enter the clean, pleasant smoke free waiting area, supplied with television, free Wi-Fi and help yourself coffee, seems to bring my anxiety level down before I am able to talk with one of these men. Next I like how the men at the service desk will continue to help my anxiety level lower itself as they assure me of how and what will be done to take care of my automobile. The mechanics are just as clean as the men at the desk and are just as professional and friendly in their manor. One thing I would change is to get rid of that coffee creamer granules and give us waiting a choice of half and half or milk with our coffee. Don't forget we want to get our vehicles there early and being retired , not use to waking up so early in the morning , I need my coffee ! :) I know that the most important thing is the quality of parts and labor that is put into my auto, the coffee thing is just a suggestion. Well, As far as I know, so far it is almost like getting into a new car once they are finished with their repairs and maintenance and my anxiety level has dropped once again. Thank you Firestone and its employees at Riverhead. Please, I know I will be back eventually with my 2003 Ford Escape, because it is my way to try to maintain my vehicle best I could and so Please think about a mini fridge or pan of ice to keep some half and half or milk in for the coffee. :) , Thank you again to the knowledgeable hard working mechanics and informative workers at the service desk. Sincerely, Donna Rombi
5/ 5stars
by  
on November 30, 2015
Bought 4 bridge stones for an all wheel drive sedan ride is nice
5/ 5stars
by  
on November 12, 2015
I went there for tires .The prices were very reasonable.They were put on in a short period of time.
5/ 5stars
by  
on November 9, 2015
I ordered the tires from tire rack who shipped them to Firestone. I spoke to Andrew to set up a date to have the tires mounted and balanced. Three days I had my van in tires mounted.and balanced. When I was leaving, a service manager spoke to me about the front end alignment special, I decided to have the alignment done. Van runs great, service men were very courteous and help full overall had a great experience.
5/ 5stars
by  
on November 9, 2015
I went to Firestone riverhead last weekend because I had a flat. I ended up getting two new tires. The service advisor/front desk person was very knowledgeable and a pleasure to deal with. I was in an out in less then an hour. I would definitely use that location again.
5/ 5stars
by  
on November 5, 2015
Always reliable and caring. The entire crew does a great job of servicing my Subaru. Thanks to Rick and the boys, my trust has been restored in those I trust my car to. Thanks
5/ 5stars
by  
on October 31, 2015
I missed filling out the survey . Was there on 10/23 and 10/24 saw Andrew on the 23rd and Rick on 10/24.. Both did a great job was very happy with the service they both provided. I got a Firestone credit card recently and I'll be coming to the Riverhead Firestone for now on because of those 2 guys.. Great job Firestone hiring those 2 guys.. Customer excellence at its best.. Brian
5/ 5stars
by  
on October 26, 2015
They did exactly what I asked them to do and had the job done by the time I told them I would be back to pick up my vehicle
5/ 5stars
by  
on October 15, 2015
I bought tire and had them put them on my 25 year old auto. The experience was, timely, painless and we were treated to smiling employees!
5/ 5stars
by  
on October 13, 2015
Had an appointment...took me on time...did engine scan for codes and put in new battery...very fast service.
5/ 5stars
by  
on October 13, 2015
great service speedy in and out made me comfortable
5/ 5stars
by  
on September 30, 2015
My appointment was scheduled easily same day and service was outstanding! Couldn't get any better! My "go-to" place from now on.
5/ 5stars
by  
on September 26, 2015
from the moment to the moment you leave you have the feeling of being a special customer
5/ 5stars
by  
on August 11, 2015
I went there for a wheel alignment on my Mini Cooper not knowing what to expect. I was very impressed with their level professionalism. They performed the repairs very fast, the lobby was clean and comfortable. I know I will be doing business with them in the future and recommending them to others.
5/ 5stars
by  
on August 7, 2015
Very good - efficient - quickly pointed out what needed to be repaired - no high pressure or " scare " tactics - very professional.
1/ 5stars
by  
on August 6, 2015
used them last year & hit me for a bulb change same again this year $30 to change bulb & $5.00 for a 1.50 bulb. Then came back & said emerg. brake cable needs to be replaced & the rear caliber because the emerg brake was freewheeling. They wanted $545 not counting tax. I told them to give me my car back I would fix it myself, but they banged me for $69 for the failed inspection & bulb change, instead of doing it all at once & then telling me what was wrong. The did not show the old bulb. The last time I checked my vehicles which I do a few times a year all the bulbs were working. I will not be using this place again anytime soon!!!!!!!!!!!!!!!!!!!!!!!!! the counter guy tried to make the burned out bulb to be not the bulb,but maybe a wiring problem. I told him there is no wiring problem @ most it is the bulb. I have been working on vehicles & engines since 1969,motorcycles, generators, trucks, cars etc!
5/ 5stars
by  
on June 13, 2015
Everyone was extremely helpful. Very professional.
5/ 5stars
by  
on May 28, 2015
Thes are my go-to guys! Always easy to use and problems solved.
5/ 5stars
by  
on May 24, 2015
I highly recommend these guys. Thanks again For taking care of me
5/ 5stars
by  
on May 21, 2015
I made a same day appointment and even though the shop was very busy, they accommodated me.
5/ 5stars
by  
on May 16, 2015
To whom it may Concern, I can honestly say that I can not remember the last time that I sat down and wrote out a letter about the service I received at a particular place of business and I must say that this letter is a bit overdue but i was a bit too busy to sit and write a proper message. This letter is to reflect on the excellent job Andrew the Service Manager is doing at your dealership in Riverhead. This young man who is new to his position is doing an excellent job. His positive attitude and professional manner reflects well for your company. I do believe he will go far. Thank you Andrew for making my experience a pleasant one. Marc R. Bennett
5/ 5stars
by  
on May 13, 2015
I had vrinder help me and I was late to my appointment and he was very understanding and friendly. he was able to fit me in and it was done within 20 minutes!
5/ 5stars
by  
on May 2, 2015
I usually used MAVIS, for my car needs, but there we no MAVIS CLOSE BY TO MY DAUGHTERS IN RIVERHEAD. The service was excellent, and I was give discounts for many of the cars needs. I was very happy with the service and the work that was done on the car. I will be back to Firestone from now on
5/ 5stars
by  
on April 23, 2015
First time I was at this location, my children use them for service since they live/work in the area. While shopping in Riverhead, my battery died and after having the car jumped by AAA affiliate, it was recommended to get it replaced soon. Even though it was an extremely busy Good Friday for the shop, they got me and and replaced the battery in a fair amount of time for an emergency.
5/ 5stars
by  
on April 22, 2015
Both "V" and "Andrew" were genuine professionals who assisted me in having my car repaired.
5/ 5stars
by  
on April 9, 2015
I'm beyond happy with Firestone in riverhead NY!!!
5/ 5stars
by  
on March 17, 2015
From the moment you walk in or even call on the phone, you are greeted with friendly, respectful, and prompt attention. The people who work at the Riverhead Firestone branch go out of their way to provide you with the best quality in the most economical way. They keep you well informed about the progress of the work being done on your vehicle. They alert you to any potential problems that could arise in the future, and what you can do about it in the present.
5/ 5stars
by  
on March 10, 2015
Arrived at Riverhead's Firestone approx. an hour or two before closing on a Saturday without an appointment. I needed a Damper ,which was not in stock. Was told it could be Monday before they receive part because of day and time. Some how they find the damper had it delivery and installed before closing of the same day. Never really had any problem with them.
5/ 5stars
by  
on March 8, 2015
Fantastic technicians. Courteous service and attentive workers. If you want a pleasant experience then go to the Riverhead Firestone today!
5/ 5stars
by  
on March 4, 2015
Great service, would recommend again, my family uses for all cars
2/ 5stars
by  
on February 27, 2015
After waiting 2 hours to get 2 new tires they did not put jack back after 2 requests. I. Did not notice until following day
5/ 5stars
by  
on February 26, 2015
I always use this Firestone store and I always get great service.
5/ 5stars
by  
on February 26, 2015
Recently went in for a truck inspection. They were informative,efficient, and professional. I was in and out in no time.
4/ 5stars
by  
on February 9, 2015
KNOWLEDGEABLE, quick and EFFICIENT, right on time on right on schedule
5/ 5stars
by  
on February 5, 2015
we have used the riverhead location for years the service has always been excellent.
5/ 5stars
by  
on February 3, 2015
Never try and sell me services that I don't need quick and easy
5/ 5stars
by  
on February 2, 2015
Been going to riverhead Firestone for year and Rick and the boys are great , accomadable and HONEST!!! :) Anna Salsedo from Shelter Island
2/ 5stars
by  
on February 1, 2015
Although service was pleasant and prompt, I feel they sold me the incorrect tires for my car. I am very disappointed with this. I specifically told them that my car was a Honda Civic Hybrid. Since the new tires were put on the car my mpg has dropped by 20 percent from 45 mpg to 37 mpg. I drive the same way as always, even taking weather into consideration that drop seems too much. I occasionally hear a low whine from the tires I have never heard before.
5/ 5stars
by  
on January 27, 2015
I purchased four new tires there a short time ago and the experience was very good. The gentleman I spoke to was courteous, knowledgeable and very accommodating. He discussed options with me which helped me arrive at a tire selection that best fit my needs.
5/ 5stars
by  
on January 26, 2015
i use them all the time they do a great job working on my car
5/ 5stars
by  
on January 25, 2015
This store is my personal salvation for car problems. I am a teacher who commutes almost an hour to my job, Monday through Friday. So when I have an issue getting to work, it's always an inconvenient time to fix it! For eight years I have depended on Rick J. Maida at Riverhead Firestone to keep me moving. Rick has given me advice to help me decide whether to fix my car or junk it, or whether to keep running it safely for a while. Many times I have stopped in to his store with a crisis like an almost flat tire right before closing time, and Rick has made time for me to get it fixed to get home. I trust Rick's advice when making decisions in all areas of advice, such as when my relatives relocate to New York and wish to switch their registrations to NY, and they have some strange details related to switching over (very dark tints, mounting plates, etc....) When Firestone can't make a particular repair due to certain regulations, they always recommend another local shop to do it at a reasonable price. I'm very grateful to Riverhead Firestone for their honest and helpful assistance over the past eight years. My honest advice is to go to Riverhead Firestone first for your car issues! Lucinda Hemmick Teacher, Longwood High School
5/ 5stars
by  
on January 24, 2015
I brought my car in for an inspection and oil change. A few months earlier I'd been to a different auto repair shop in Riverhead where I was told that I desperately needed four new tires asap. They tried to convince me to buy new tires from them right then and there. But I didn't. Fast forward to my visit to Firestone, where I inquired as to the prices of their tires. The gentleman checked my tires and said there was no need for new tires. If that's how they always do business, Firestone in Riverhead gets 5 stars from me!
5/ 5stars
by  
on January 24, 2015
Great Service. Very professional. Always are ready for my appointment.
5/ 5stars
by  
on January 24, 2015
Only place I buy tires. Thanks to Rick Maida and his staff
1/ 5stars
by  
on January 24, 2015
I brought my 2003 Dodge Durango to Riverhead Firestone because of the check engine light and an inspection. I paid for the repair and the inspection and was told I had to put around 100 miles on the truck before I could bring it back for the inspection. I brought it back 1 week later and the check engine light had come back on, they took care of the problem which was due to improper installation the first time. Upon completion I asked if they could do the inspection and they said I had to drive it around for another 100 miles before they could perform the inspection. I brought it back a week later and was given an attitude about not making an appointment. After explaining the I had an appointment 2 weeks ago to take care of everything and that a week ago I had to bring it back because of their error they finally said they could take it but they would have to charge me for another inspection. Well considering I had already paid for the inspection I lost it on the mechanic and after some argument I got him to inspect it without the additional charge. Shortly after leaving I noticed a rattling sound that I had never heard before not to mention when I opened up the hood they had left a rubber weather strip laying across my engine. Because they had infuriated me so much I didn't even bother bringing it back. I would expect this sort of service from a private mechanic but not from a big chain like this which was the reason I went there in the first place. I will never go there again and would never recommend going there to anyone.
5/ 5stars
by  
on January 23, 2015
these guys always take care of me. i trust them with the work they do on my car. everything i ask for they do. and more. i like rick m. he even remembers my name. they get the work done pretty fast. i usually hang around, and shop. i live about 35 mins. away, and have a firestone in the next town, but i dont like them, nor do i trust them, i always feel like there is something shady about them, so thats why i travel so far just to have work done on my car, by rick and his guys.
4/ 5stars
by  
on January 23, 2015
when I go there they always have time for my service needs even if I don't have an appointment, I've recomended them to my co workers.
1/ 5stars
by  
on January 23, 2015
I normally have no issues. I had a coupon for a $19.95 oil change and was told I would get $10 off. In the end, a simple oil change cost me $52. Inexcusable.
5/ 5stars
by  
on January 23, 2015
my one suggestion is to receive a call or email around the estimated time of my next oil change.
5/ 5stars
by  
on January 23, 2015
very receptive to needs of the vehicle. always have suggestions as to other that may be required.
5/ 5stars
by  
on January 22, 2015
They give me great, quick, and cheap service. Also they go out of their way to treat me fairly and understand my needs
5/ 5stars
by  
on January 22, 2015
The manager Rick always is polite and takes good care of my Ford Explorer and Hyundai Sante Fe. Always pleased with them

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