Firestone Complete Auto Care: Your Source For Tires And Repairs At 138 Alexander Ave In Lake Grove

Ready to come in to your local Firestone Complete Auto Care on 138 Alexander Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

138 Alexander Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #20982 Managed by Stephen Carini

HOLIDAY HOURS

Please note our hours for Easter

  • 04/16 Closed
  • Local Store Offers

    A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll examine tires, wipers, the battery, and more. Additionally, we're dedicated to delivering the best quality service possible, all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.6 of 5) - 30 Reviews
    5/ 5stars
    by  
    on April 1, 2017
    1/ 5stars
    by  
    on March 23, 2017
    I had shaking in my car and took it for wheel alignment a few weeks ago and explained the problem. Then they did the alignment job and gave back the car saying its done and charged me $220. I still experienced shakes and took the car back complaining about it. Then they said, the Rear brake rotors need a replacement and did those replacements and told me that its back to mint condition and I might still experience shakes at high speeds while braking(which I hadn't experienced before the issue arose). That wasn't comforting at all. When I report a problem, the mechanics are the best doctors to fix the car and not expect the customer to tell them every single aspect of it. If i report shaking, the primary job is to fix the shakes, no matter what. I anyways took the car and was still not confident driving it around as it shook more than before! And by now I had already paid around $600 to them without a fix. I took the car back complaining the shakes and they tell me that such problems are fixed on a trial and error method! Does that mean that whenever a customer takes a car with problems, he will have to do 3-4 trips before his car is fixed? Makes me wonder about the qualification of these mechanics. Then they say that the front brakes and Rotors need replacement and I was also told that the Labor costs would be waived and all and still charged me $329(For parts supposedly). The car drives good now and the shakes are gone. However, I am extremely unhappy with the quality of service and the transparency showcased at this store. Will not be returning again.
    5/ 5stars
    by  
    on January 11, 2017
    I always trust that what I am being told here is accurate and honest. They reinforce this every time I have a problem.
    5/ 5stars
    by  
    on January 10, 2017
    Steve is a terrific technician and manager. I recommend him and Lake Grove Firestone to all my friends, family, and colleagues.
    5/ 5stars
    by  
    on November 29, 2016
    Very honest and helpful
    5/ 5stars
    by  
    on June 25, 2016
    Went in for oil change & NYS inspection done quickly and great customer service.
    5/ 5stars
    by  
    on June 4, 2016
    Service Advisors provide great personalized customer service and are very accomodating! I would definitely recommend Lake Grove Firestone!!
    5/ 5stars
    on May 23, 2016
    Great service
    5/ 5stars
    by  
    on May 1, 2016
    Steve provides excellent service and advice and is extremely knowledgeable, competent, and accommodating. I visit the Lake Grove location with my vehicles and recommend the store because of Steve's outstanding customer service.
    5/ 5stars
    by  
    on December 14, 2015
    I'm horrible with names, However the manager always remembers mine. And... I can tell that he expects his team to treat my wife and I, and other customers, the same way. Everything is always done right. Even little extra details. The tech took the care and time to put my new registration sticker on which I would not have even asked. I trust this team.
    5/ 5stars
    by  
    on December 6, 2015
    made appointment and brought the car in.friendly greeting on arrival.service was done on time as promised.
    5/ 5stars
    by  
    on December 3, 2015
    I had an issue and it was taken care of the same day without an appointment
    2/ 5stars
    by  
    on October 22, 2015
    I had the car 1 1/2 years and its my 5th trip here..2 recalls , a warranty covered repair to the dashboard screen and an oil change and tire rotation ( 2 lugs flew off and 2 others easily removed by hand 2 weeks later! ), so its hard to give a really good review to them..Dropped the car off at 730 am , wasn't ready until nearly 530!
    5/ 5stars
    by  
    on October 16, 2015
    I have been using firestone for the past 5 or more years very happy with the service
    5/ 5stars
    by  
    on September 14, 2015
    Great location. They always remember us. Staff is always happy.
    5/ 5stars
    by  
    on August 6, 2015
    Needed my inspection done it was overdue. They did that plus an oil change in under an hour. Gave me a coupon for $15 off my synthetic oil change. Good people
    5/ 5stars
    by  
    on June 8, 2015
    honest very reliable great service got us out in short time
    5/ 5stars
    by  
    on June 7, 2015
    Ean was my tire consultant and was very patient and courteous and aided me in making the best tire decision for my vehicle and I couldn't be any happier. I have and will continue to recommend him and the staff of the Lake Grove Firestone to all of my friends and family!
    3/ 5stars
    by  
    on May 30, 2015
    I recently got an inspection. Waited a total of three hours when it was supposed to be two- "tops." Also, my check engine like came on the next day. The people were nice enough but it was unnecessary to wait that long.
    5/ 5stars
    by  
    on May 1, 2015
    I was helped by Steve who was very kind and helpful
    5/ 5stars
    by  
    on April 23, 2015
    I brought 3 different cars for oil, filters, brakes, and State Inspections in the last 2 weeks, and I always get excellent service and prompt attention to promotions. I started bringing my cars to Firestone over 20 years ago and never looked back. I recommend them to everyone when ever the subject of car repairs is discussed. Recent staff of Steve, Marco, and Ean are very friendly and professional, and are very accommodating when I just walk in for service and with appointments. The technicians do great work and display extensive knowledge of different cars, and answer my auto questions well.
    3/ 5stars
    by  
    on April 17, 2015
    Marco was helpful, but overall feel in the shop was unfriendly, and although they identified that their was something loose in my right front suspension, no one offered to look into it to see what may be loose. Instead they let me drive away in that condition. When I got home I took off the right front wheel and found a bolt in the torrid that was not tightened properly. This is after a wheel alignment done at Firestone. None, I can forgive mistakes and an oversight, but if I had my children in my vehicle and the wheel fell off while was driving, that I would not forgive. They need to get away from trying to finish quickly and give quality service.
    5/ 5stars
    by  
    on April 17, 2015
    First time there. We had a hard to find tire, they had it and was done on the spot.
    5/ 5stars
    by  
    on February 26, 2015
    I operate a car and truck both of which are over 10 years old. The staff at this store helps keep me on the road without having to consider buying new vehicles.
    5/ 5stars
    by  
    on February 10, 2015
    They go out of their way to accommodate their customers.
    5/ 5stars
    by  
    on February 2, 2015
    I use them for any problems on have my car. Bring the car in and they take look at problem and explain to you want needs to be done.
    5/ 5stars
    by  
    on February 2, 2015
    I have been using Lake Grove Firestone for almost a year now, and I have yet to find fault in their work or hospitality. Great Job
    5/ 5stars
    by  
    on January 25, 2015
    Manager and employees are so helpful and courteous!
    5/ 5stars
    by  
    on January 24, 2015
    I used their services and have recommended them to my friends and I know they in turn have also had favorable things to say
    5/ 5stars
    by  
    on January 23, 2015
    I have been going to this firestone store for years. As always, I was greeted by Steve and knew all would be handled. The car was ready well before I expected and everything was handled as well as I expected. I always recommend this location to family and friends, and tell them to see Steve. I hope he never leaves.

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