Car Repairs And Tires At 995 Niagara Falls Blvd From Your Amherst Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 995 Niagara Falls Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

995 Niagara Falls Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #1570 Managed by David Boffey

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll examine lights, steering, belts, and more. Additionally, we're dedicated to giving you the best service possible, all at great prices and a short waiting time. Stop by our store today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 50 Reviews
5/ 5stars
by  
on September 25, 2016
The sales advisor and tech personnel were friendly and concern with my car care needs. They provided prompt and reliable service and now I can drive my vehicle with confidence. Thanks Firestone!
5/ 5stars
by  
on August 20, 2016
2/ 5stars
by  
on August 12, 2016
I will not be back, and here's why. I took my Hyundai here for diagnostics, and told the customer service rep, Dave, that I had recently replaced my spark plugs at Sears Auto down the street. It turned out my ignition coils were bad, but Dave insisted that Sears had given me the wrong spark plugs, they would not work, and to demand a refund from Sears. So, I went to Sears, and they showed me step by step how they ordered my plugs and showed me the Autozone website that confirmed they were the correct plugs for my car. I did not ask for a refund because they had done exactly what I had asked them, i.e. to replace my plugs. I went back and told Dave this, and he at this point knew he was caught in a lie and admitted that yes, the plugs I had will work, they were just a different brand. But oops! Too late, the work had been done. I don't mind paying $25-30 for new spark plugs, but I DO mind being lied to in order to sell more stuff. I am very disappointed that they think this is okay. I can say that they gave me fast service and my car is running fine for now. The techs do a fine job. Still, I won't be back with customer service like this.
5/ 5stars
by  
on August 4, 2016
Great team staff from the counter personnel to the Techs, absolutely no sales pitch, just great advice on recommended service, the store manager Mark S. will meet an exceed your expectation's...
5/ 5stars
by  
on July 26, 2016
Fantastic team at this location, I couldn't be happier with their professionalism, positive attitude and proactive communication on a special tire order delivery. I was so impressed with the service I received, I'm buying new tires for my wife's vehicle too.
5/ 5stars
by  
on July 10, 2016
I went in on a Saturday afternoon at 3:00 PM with metal in my tire and it was going flat. David one of the managers was so kind and explained everything to me and told me it would be an hour to fix. I was in and out in 30 minutes! Excellent customer servive! There should be more people in the world like him!!
5/ 5stars
by  
on April 18, 2016
Excellent service and communication! I will be coming back for service again. I highly recommend.
5/ 5stars
on December 24, 2015
This location restored my faith in firestone after the thruway mall location destroyed my faith in firestone.
5/ 5stars
by  
on December 18, 2015
I recently purchased a new set of snow tires at the Sheridan Drive location in Amherst, NY and my service advisor Juwan was very friendly and helpful in my recent purchase of tires. In all my years of purchasing tires I would have to admit this experience was the most enjoyable without a bunch of hassle. Thanks Juwan and the staff at 995 Niagara Falls Blvd. Amherst, NY.
5/ 5stars
by  
on November 30, 2015
I called for an inspection and was told I could come right in....by the time I had a coffee, my inspection was completed. Everyone was very courteous and I certainly would recommend Firestone for their great service.
2/ 5stars
by  
on November 29, 2015
After I had my new tires put on, car makes a loud clunking sound. Returned it & issue still isn't resolved. So, rthr dissapointed.
5/ 5stars
by  
on November 27, 2015
What I liked about the shop they didn't try to get you buy a lot of things you didn't need.Good job
5/ 5stars
by  
on November 15, 2015
Fantastic customer service. Staff is very professional and courteous.
5/ 5stars
by  
on November 5, 2015
I had brakes done, 2 new snow tires, winter wiper blades, and NYS inspection for a very reasonable price. I was happy with the amount of time it took, the cheerful nature and helpfulness of the young man at the desk, the price (including a match for tire pricing, which really helped us out as we're on a budget), everything about the transaction was painless. There was some sound from one of the new brakes and I called about it. They offered me a spot at 9am the very next day (I called in the evening) but by the next day it had stopped. I assume it was new brake sounds, but was pleased with how quickly they would see me. I intend to return when my vehicle needs service in the future.
5/ 5stars
by  
on October 26, 2015
My car had been giving me trouble cranking to start. At first I thought it might be the starter going. So I called Firestone to see if they could solve this mystery for me. The Bob accommodated an emergency visit for me and within an hour had the car on a machine and diagnosed the trouble.... a dead battery! From there it was smooth sailing home. These guys are THE BEST. PERIOD!!!!
5/ 5stars
by  
on October 13, 2015
Good communication on problems found. xxxxxxxxxxxx
5/ 5stars
by  
on October 7, 2015
Had flat tire, had prior Firestone tires. Attempted to have them patch it. They said it was unpatchable, and of course, I would have to get another tire. (I had just taken it to another tire store, who said the same thing). It was under my Hazard coverage, and they promptly replaced the tire without an issue. Cost me only $25 including labor. They treated me like a human being, and not like other places typically treat women - which, in my experience, is often condescending.
4/ 5stars
by  
on September 21, 2015
It was a great job. Id like to will stop by again.
5/ 5stars
by  
on September 19, 2015
I been using this location for over 20 years! great people and great service. Jobs are done right the first time!
5/ 5stars
by  
on September 17, 2015
I came early for my inspection they explained things to me well. They also gave me the timing it would take. I found a new home for my car. Thanks Guys. This is my third visit first was for a flat, oil change and now my state inspection.
5/ 5stars
by  
on September 17, 2015
TRUST THEM TO BE HONEST WITH ME, AND WITH A 2000 STRATUS I HAVE VISITED MORE THAN I EVER WANTED TO, BUT THEY HAVE KEPT ME ON THE ROAD
5/ 5stars
by  
on September 13, 2015
Provided excellent service and were extremely helpful!
5/ 5stars
by  
on July 29, 2015
Called for an inspection. Rep who answered was friendly. Wait time was less than anticipated. Second time I have been there and am impressed by their courtesy, work & service.
5/ 5stars
by  
on July 6, 2015
Found a nail in my tire right before heading out on a vacation to NYC. The crew was able to get my car in right away and plug the hole. The man working the counter was very courteous, and the technician was very friendly and knowledgable, he even answered my 5 yr olds questions about the nail in the tire. I would recommend this shop to anyone that asked. Thank you for your help.
5/ 5stars
by  
on June 18, 2015
I had a punctured tire repaired. The personnel are friendly, helpful and thorough. Pricing was neither bargain-basement nor excessive for the services performed. The repair was done in reasonable time, and completely, including re-balancing. I've done business at this location before, including tire purchase, and have always been well satisfied with the services and pricing. It's a nice place to do business with.
5/ 5stars
by  
on June 4, 2015
I used them a week ago and the service was prompt and courteous.
1/ 5stars
by  
on June 2, 2015
The service was good but the personnel who was dealing with me was very rude and made unnecessary remarks on my name and nationality. When my car was serviced, I got a call and he said "get your car" and hung up. He would not tell me clearly on the details of my inspection and was getting annoyed at me asking about things on the bill. I had to get my tires changed but I decided not to do it here as I don't trust this guy. I hope firestone hires persons who are more professional.
5/ 5stars
by  
on May 30, 2015
Good tires replacement, good manager who is polite.
4/ 5stars
by  
on May 21, 2015
Firestone is a little pricey but I continue to go because of the great customer service I receive from Bob. This last time I went there was another gentleman as well (Rasheem, I believe) who was also very pleasant, courteous & professional. Thank you for being friendly.
4/ 5stars
by  
on May 6, 2015
I stopped in because my car was squeaking. The team told me there was some rust behind the hubcab. They cleaned it free of cost and only charged me for the inspection. I had 2 snow tires on and 2 all season tires on, they gave me a really good price for 2 new all season tires...I will definitely go back
5/ 5stars
by  
on May 2, 2015
I went to Firestone 2 weeks ago to take care of the driver’s side tire up front due to air leak and had a screw that I ran over. The people at that store are surprisingly very nice and polite. They took care of my car and give me options for the type of tires that I might need, which I am aware that I will need and change this fall. They are not pushy on selling me their tires and really are very customer oriented. I will definitely go back at Firestone and will purchase tires this fall due to excellent customer service. We need more those and I’m happy I went there
5/ 5stars
by  
on May 1, 2015
The guys were amazing! When I needed new windshield blades they took care of me 15 mins before their closing time.
4/ 5stars
by  
on April 26, 2015
Service is excellent and staff is great also location is convenient
1/ 5stars
by  
on April 23, 2015
I used the service for changing my tires two weeks ago. I had two new tires and I bought two new tires from them. I asked them to change these tires with the previous ones and check the brakes (basic things). What I ended up to was taking the car there three times and spend 173$ and at the end the tires were unbalanced. I took the car to my mechanics and he balanced the car and he told me that all the brakes and rear brake rotors needs to be changed. I had to spend around 300$ to fix the problem. I do not know how they could not balance the tires after three times and did not notice that the brake pads are all gone!!!!! I do not recommend this store at all.
5/ 5stars
by  
on April 19, 2015
And I'd rather be towed 200 miles to get to this Firestone! When you talk about a Needle in a Haystack you're referring to this Firestone location!
4/ 5stars
by  
on April 18, 2015
Great service I have been going to Firestone for many years and love them.
5/ 5stars
by  
on March 23, 2015
THEY RESOLVED MY PROBLEM IN A TIMELY MANNER AND GAVE EXCELLENT CUSTOMER SERVICE
5/ 5stars
by  
on February 26, 2015
Amherst location has been great. I have tried other service stations and Firestone has proven themselves as the best. The guys have been able to trouble shoot engine problems and electrical issues in a timely manner. Thanks Firestone
5/ 5stars
by  
on February 26, 2015
been a regular for almost 3 years and every time i go to firestone i feel good knowing the work has been done right by professionals
3/ 5stars
by  
on February 26, 2015
Had an inspection and it was fine. Not happy that my wipers did not pass and that I had to spend 50 for new ones even though they were less than 1 yrs old.
5/ 5stars
by  
on February 5, 2015
Only place I go for auto work. They are timely and fix it right.
5/ 5stars
by  
on February 3, 2015
Perfect people to work with. Only tell you about what you need. Fair prices.
5/ 5stars
by  
on January 26, 2015
I had my oil changed in November and for some reason my "Oil change required" light was coming on prematurely. I took it to Firestone and they reset the system and had me out of the door in about 5 minutes.
5/ 5stars
by  
on January 26, 2015
I talked with Bob Meredith and he completely explained what was needed and the cost , he recommended the perfect tire for me . Dave Rich the Technician who worked on the car was professional and took good care of my car. Great Job Guys
5/ 5stars
by  
on January 25, 2015
I return to this location for several reasons... 1) I trust their diagnosis and recommendations for repair, 2) they complete the job as quickly as possible and provide updates during the work, 3) they don't try to sell more service or parts than needed, 4) they'll give me a heads up if the vehicle is falling short---then let me decide, WITHOUT sales pressure, if I can afford to address the problem that day or put it on the "to do" list for the next visit...I LOVE that--then I can start saving and planning when to fit it into my calendar 5) records of service are in the database...including what I might have to put off until the next visit I feel respected, appreciated...and that's why I don't go anywhere else!
5/ 5stars
by  
on January 24, 2015
Changed out my all seasons to winters last year. It's a busy place so be prepared to wait. The service was great and the folks professional.
5/ 5stars
by  
on January 24, 2015
I have been here twice in the past few months and the customer service was awesome!! Very friendly and helpful staff!
5/ 5stars
by  
on January 23, 2015
My brake line snapped and I showed up without an appointment and they were able to fit me in! The staff there are very polite. The only complaint that I had was were the waiting area is, is by the windows, and that area is bitterly cold!!!!
5/ 5stars
by  
on January 23, 2015
Always very satisfied withe the service received at this location.
5/ 5stars
by  
on January 22, 2015
I went in for an oil change and they ended up finding a serious issue with my vehicle. The manager went over the different options available to me and even moved the schedule around to accommodate the only time I was available to come in. Afterwards, he showed me the broken part, explained how it works and even said the technician who fixed my car had extensive experience with my vehicle brand.

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