Car Repairs And Tires At 1140 Mckinley Mall From Your Buffalo Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 1140 Mckinley Mall! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1140 Mckinley Mall
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #8028 Managed by Todd Heinaman

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll inspect oil level, steering, hoses, and more. Additionally, we're dedicated to giving you the best service possible, at affordable prices and quick turnaround times. Stop by our store today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 33 Reviews
5/ 5stars
by  
on May 16, 2016
came in because of a low tire pressure light on and didnt expect other problems,but the man...gary...at the front end help me sooo much!! he was working alone,phone kept ringing had a line of customers and not only did he keep it all together,he was very nice,didnt rush me and explained eveything to me..he even got on the phone to explain things to my son.He made me coffee,talked to me and just made eveything nice,smooth and somewhat enjoyable.It seems these days customer service has really gone down hill...and thanks to gary he make my expierence very good!!
5/ 5stars
by  
on April 15, 2016
They were very understanding about the extensive work that is needed on my 2007 Saturn ION. They did suggestive sale a few things and bought new wipers that I forgot that I needed.
1/ 5stars
by  
on March 11, 2016
5/ 5stars
by  
on December 22, 2015
Good old fashion customer care with great pricing and a great selection in stock. I was treated with respect and were extremely helpful in completing my order. 5 stars and an A+ to top it off.
5/ 5stars
by  
on December 21, 2015
We were very happy with the service we received on our recent tire purchase. They did a careful and complete job. The tires make such a difference in the ride on my Volkswagen. We always prefer Firestone.
5/ 5stars
on December 17, 2015
Michael Hoth is a saint. He should fix your car!!!
5/ 5stars
by  
on December 15, 2015
I needed an inspection, oil change and tire rotation and Firestone accommodated all efficiently.
5/ 5stars
by  
on November 7, 2015
I found the service at Firestone to be very courteous and efficient. Joe helped immensely with my indecision and lack of knowledge when shopping for tires. I purchased the tires he recommended and had them installed on my car in under 1 hour.
5/ 5stars
by  
on October 30, 2015
I had some questions about my vehicle and the workers at your store knew all the answers.
5/ 5stars
by  
on October 30, 2015
Fast, friendly and reliable service! Love the 7am open time gives someone like myself working overnights convenient service and a perfect time for me.
5/ 5stars
by  
on October 5, 2015
Everyone was so helpful and friendly. They kept me informed the entire time and let me know when it would be ready. They told me of other things I need to have done but didn't pressure me about getting it done immediately. overall excellent service.
5/ 5stars
by  
on September 30, 2015
I went in for a scheduled oil change. While there I inquired about new tires. Tim put together a quote and I found there was a rebate for $140 available as well as 10% off as a preferred customer. The rebate was going to end that day, so we decided to take advantage of it. They were able to put the tires on while we shopped. Tim kept us informed and asked if they could also do an alignment since we had purchased lifetime alignment on my vehicle. We left very satisfied and appreciate all the extra time & care Tim gave us. We drive 50 miles one way just to get the excellent service Firestone has given us for 20+ years.
1/ 5stars
on September 10, 2015
I made an appointment for an oil change and it took 2 hours for them to complete, and on top of it they tried to get me to get $450 worth of work done for a squeak that they had no idea where it was actually coming from.
5/ 5stars
by  
on August 9, 2015
Even though the shop was busy, we were able to get our vehicle in and inspected quickly.
5/ 5stars
by  
on August 6, 2015
Joe the manager was very helpful and the tech brad was helpful as well I will continue on returning to firestone as long as Joe and brad can help me
4/ 5stars
by  
on July 18, 2015
very pleased with the techs service and honesty. office advisor was intelligent and kind.
5/ 5stars
by  
on July 11, 2015
Store Manager Joe Vitello went out of his way to make sure my job was done correctly, the first time. The facility is clean, well maintained and run like a well oiled machine. Courteous staff. I will always recommend this location to anyone needing auto repair service, oil changes, tires, etc.
5/ 5stars
by  
on July 8, 2015
I was in and out for an oil chance. Workers super friendly and courteous
5/ 5stars
by  
on May 14, 2015
I have been a customer of Firestone for years. Always glad to come in for any service.
3/ 5stars
by  
on April 25, 2015
I used firestone about a week ago or so and dropped off my rim on a thursday and was told it would be ready the following morning(they gad it fir 24hours) They Were Suppose Put A New Tire On my rim. It was nit ready
5/ 5stars
by  
on April 12, 2015
I've been going to the Mckinnley Mall Firestone for years (at least 18). Always great service, work done in a timely manner and always informed as to problems encountered.
5/ 5stars
by  
on February 26, 2015
I always receive quality service that I TRUST! Great value for the money.
5/ 5stars
by  
on February 4, 2015
The guys are great and the service very good. I always trust them.
5/ 5stars
by  
on February 3, 2015
Your team treats you like family And gets the job done right
5/ 5stars
by  
on January 31, 2015
I drive very few miles in a year and only go in for service twice a year unless I have a problem. I feel this shop ( and Joe the manager ) are honest and will not "fix it unless it's broke" . I originally came to Firestone because my previous shop did not live with that philosophy.
5/ 5stars
by  
on January 29, 2015
I've been Using their service for over 12 years and I'm very satisfied.
5/ 5stars
by  
on January 27, 2015
I'very been going to the McKinley Mall location for years. I have faith and more importantly trust in the guys who work there. They are very friendly and accomodating. Both myself and my daughter always bring our cars to this location. I was happy when Joe came back.
4/ 5stars
by  
on January 27, 2015
I used them 2 weeks ago for my car. I also take my grandmas car to them because I trust the guys there.
5/ 5stars
by  
on January 24, 2015
We woke up to a dead battery & the weather calling for a blizzard coming in later that day. We live in Forestville, and have trusted our vehicles care to Firestone for 30 years. We called and talked to the Manager at McKinley & explained we needed a battery Also, that we were driving 70 miles round trip & needed to get home before the storm was due to hit. He said he didn't have the Interstate advertised, but could have one delivered & waiting for our arrival. They were extremely busy, but worked us in and we were on our way home in just under an hour. We know we have many choices, but Firestone has always been our only choice. Great customer service and quality work that we can count on. Thanks Firestone!
2/ 5stars
by  
on January 24, 2015
Usually I am very happy with this store and their service. My last trip left doubts. I went to them for general maintenance repairs- new spark plugs- oil change and fuel system cleaning.after waiting 2 hrs for them to finish I was told my starter was cracked and no longer functional - it would need to be replaced. The cost $260 but because it happened on their watch they would charge only $200. I agreed. 1 he later I was told they were wrong it was not the starter . They had replaced it and still the car would not start. They wanted me to rent a car- at their cost and leave my car overnight so they could find the problem. I declined- called a friend for a ride and waited for their diagnosis. After several calls and no answers I was finally told my car was working and could be picked up- about 36 hrs later. I will say that they only charged me for the initial repairs I requested but I was not happy with the wait- nor the fact they really never kept me informed. In the end I really have my doubts as to what they say happened really did. I honestly have no faith that they know what they are doing. In the future I will only go there for oil changes and tire rotations. Any mechanical repairs - I will go elsewhere
5/ 5stars
by  
on January 24, 2015
I had a NYS inspection done here. So many times repair shops make things up in order to get extra money during these inspections. I have NEVER had that happen here, and I've been using them for 18 years now. I drive a bit out of my way to use this store due to their great service. It's actually inconvenient to get there, but the extra travel time is worth it!!
4/ 5stars
by  
on January 23, 2015
I had a 9AM appointment for an oil change and tire rotation. Arrived at 8:55. My truck was not taken into shop until 9:30. At 9:15 another gentleman arrived for the same service but with an 11AM appointment. His vehicle was taken into shop before mine and his service was completed 15 minutes before mine. I pointed this out to the manager and he did not charge me for the oil change. I bought my tires at Firestone along with a lifetime alignment, therefore the rotation was free. The point was time for me not money. I made the appointment to wait for my vehicle on a precious day off. I explained this to the manager and he said the mechanic was working on another vehicle simultaneous to mine, while the vehicle that showed up two hours early for their appoint had a dedicated mechanic. You need to take better care of the people who make appointments, show up on time and try to help you turnover vehicles. Due to this experience, I am likely to try another place for my service.
5/ 5stars
by  
on January 23, 2015
great customer service and they were accurate on when my vehicle would be done also liked the atmosphere of the waiting room

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