Firestone Complete Auto Care: Your Source For Tires And Repairs At 262 Wayne Towne Ctr In Wayne

Ready to come in to your local Firestone Complete Auto Care on 262 Wayne Towne Ctr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

262 Wayne Towne Ctr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #17965 Managed by Mike Dibella

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, headlights, belts, and more. Plus, our team believes in providing the best auto repair possible all at reasonable prices and a quick wait time. Visit our location today or plan your appointment online or by calling (973) 435-4845.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 67 Reviews
5/ 5stars
by  
on May 19, 2016
The staff at this Firestone facility are very honest and trustworthy. They're extremely accommodating and they worked with me on pricing that was well within my budget. I can't say enough great things about the mechanic "Ross" who worked on my vehicle. He's such a talented, meticulous, patient and thorough craftsman. His skills are top notch and well worth the recommendation. If you want the best of the best to work on your vehicle, this is the place to go. Don't settle for less from anywhere else. This facility is a well kept, clean five star service station deserving of an honest positive review.
5/ 5stars
by  
on April 29, 2016
I went there today, they were all so friendly and helpful. I would recommend Firestone to all my friends and family . I got new tires at a great price. Place is clean and staff is very nice . Very honest. Definitely going back !
5/ 5stars
by  
on April 17, 2016
excellent service, and warranty
5/ 5stars
by  
on April 1, 2016
5/ 5stars
by  
on March 28, 2016
3/ 5stars
by  
on December 2, 2015
I went in because I had a thunk/clunk in my vehicle and while I had previously given up on Firestone overall, these guys were helpful the last time I was there. However, while they are friendly and professional, I'm not too sure about their diagnostic abilities. After about 2 hours they told me they couldn't figure out the problem and said to wait until the problem got worse. I'm not sure what kind of response that is, but I left well enough alone as I didn't feel like fussing. I went elsewhere shortly after and within 15 minutes they found the culprit and told me what it was. Turns out it's the steering rack (which I mentioned to the Firestone tech when he told me they couldn't figure it out, as I had read online that may very well be the issue). I'm not sure if maybe they just didn't want to tackle the job or what, but it is what it is. I only paid $15 for an inspection (which included a tire rotation that I needed anyway) and I was on my way, no harm no foul. My trust on their expertise on the other hand.....
5/ 5stars
by  
on November 29, 2015
Friendly, always willing to work with you, and provide great service!
5/ 5stars
by  
on November 4, 2015
I needed a wheel alignment quickly, and not only did they give me an immediate appointment the service was quick too! The gentlemen that helped me was detailed about what was done with my car and it was an overall great experience!
5/ 5stars
by  
on October 30, 2015
I used them a week ago and they were wonderful. A place where customer satisfaction is still important!
5/ 5stars
by  
on October 22, 2015
I'm very happy that I used them,very friendly and they were very knowledgable
4/ 5stars
by  
on October 22, 2015
They diagnosed my issue and got me on my way in short order.
5/ 5stars
by  
on October 7, 2015
I was running late to pick up my car and they waited for me to arrive even after normal closing hours
4/ 5stars
by  
on October 4, 2015
The techs did an awesome job with tires, brake adjustment (for the back), new brakes, brake discs (for the front), wheel alignment and oil change in just 1h and 45mins, but the guy on the phone did definitely try to upsell me things I just had done to my car. Make sure you know where your car is in maintenance and you should be fine. Overall, very friendly and patient bunch.
5/ 5stars
by  
on October 3, 2015
the personal was amaizin and proesional ecellent I am so happy to visit your store
4/ 5stars
by  
on August 27, 2015
About a month ago, I went there to purchase new tires for my vehicle. They are professionals and have an excellent customer care.
5/ 5stars
by  
on August 25, 2015
Great experience, make you feel like your family, and only wants the best
5/ 5stars
by  
on August 16, 2015
Was going to go to another service center but they had computer problems and went here instead now I won't be going any where else!
5/ 5stars
by  
on August 15, 2015
This store has a great team and is dependable and professional.
5/ 5stars
by  
on August 10, 2015
I am so glad I went here for service. I purchased 4 new tires and an alignment package. The staff members were courteous, respectful, and knowledgeable. I felt appreciated as a customer. Thank you!
1/ 5stars
by  
on August 6, 2015
I brought my flat tire for repair on a sunday morning then left and went home right away thinking everything was okay. And that same day, around 5pm when I woke up, the tire that they repaired was flat again.
4/ 5stars
by  
on August 6, 2015
Nice and clean! Friendly team that was patient and offered a fair price with good value.
1/ 5stars
by  
on August 6, 2015
I waited 3+ hours for an oil change with an appmt..totally unhappy..
5/ 5stars
by  
on August 6, 2015
I'm from canada and while visiting my sister I saw the flyer and didn't hesitated to purchase ... Only note I have is the unavailability of nitrogen to inflate the tyres
5/ 5stars
by  
on July 30, 2015
The staff at this location are extremely customer focused. From the moment you walk in, throughout the repair process, and the final review, you are treated with respect, loyalty, and most of all valued as a customer. I have been frequenting this location for all my auto needs and know that the work they deliver keeps me and my family safe on the road.
5/ 5stars
by  
on July 4, 2015
I was at firestone last week that's the reason why I came back to them,good customer service and technician take their time to explain to you.I have to say I save a lot ,a lot of money and my car running good and way different.Thank you especially the tech Mr Ross
5/ 5stars
by  
on June 27, 2015
Very friendly, honest and excellent service. I highly recommend Firestone.
5/ 5stars
by  
on June 24, 2015
I needed four new tires. I was able to schedule an appointment online with ease. Received a call back within a 1/2 hour of me scheduling online. They were in stock, I was offered a special for 4 tires. The staff was friendly, service quick.
5/ 5stars
by  
on June 18, 2015
Mike Dibella is my trusted Complete Auto Care Professional. I have been leverage the service at Wayne Firestone for years for all my vehicles.
5/ 5stars
by  
on May 21, 2015
I got a second opinion about my breaks...Firestone showed me the problem, repaired it and charged me 4 times less than the original shop I went to....Thank goodness for second opinions.
5/ 5stars
by  
on April 23, 2015
The salesperson was very professional, honest and personable. He did not try to push me to any particular repair option, but was respectful (as if I were a member of his family - wow, I didn't expect that), and respectfully laid out the options available for my consideration, with the pros and cons of each option. If I ran a customer service department, I would love to have this young gentleman working in my department. He is a great representative of Firestone, and has a great future in customer service or business managemt!
5/ 5stars
by  
on March 12, 2015
Went in for a battery and an oil change both at a better price than local service centers and with fast service!
5/ 5stars
by  
on February 27, 2015
I ordered tires from tire rack as Firestone is an authorized installer. I have to say they were so professional.
5/ 5stars
by  
on February 26, 2015
I used them several times. They are very thorough.
2/ 5stars
by  
on February 26, 2015
First I will start with the positives- the workers there were very friendly and helpful. I enjoyed talking with them and they were elaborate on explaining what needed to be done with my car. Also, the service on my car was *good*. The breaks on my car were much better after servicing, however shortly after my car started making a "dun dun dun" sound. This is concerning as it didn't before getting work done. My main reason for writing a review was the price. For all my break pads, roaters on the back breaks, and calipers on the back breaks, it cost me $950. Yes, you read that right. $950. To put that into perspective, that is about 3 weeks pay, 120 hours of my life. I paid it, of course, because I was backed into a corner and short on time to have the service done. I would like to note to that the price I paid was after several coupons were applied. I spoke with a friend and asked, had he done it, how much would it cost? Yup, you guessed it, close to 1/4 the price. I understand companies need to make money. I really do get it. But the amount I paid versus what I got out of it is unfair and ridiculous. Again, for the people, I like Firestone. But for the price and quality it isn't worth it. I would recommend before anyone use Firestone to get other quotes elsewhere before hand.
4/ 5stars
by  
on February 26, 2015
I've used this location for oil change service only. The other times I've gone there I have left because I could find the price of brake, rotors, and other services cheaper elsewhere. I enjoy this location because they are friendly, but I do not frequent because of the price.
2/ 5stars
by  
on February 26, 2015
I went in there with a coupon and was told that those tires were not available and would have to purchase the next brand higher which was an additional $150 I wasn't looking to spend. Also, the tires weren't that old on the car. They charged me a new tire fee and a dispose tire fee.. As well as other miscellaneous fees. I would have kept the tires knowing that. After accepting the work I had to wait 2 hours to get the work done. Not too impressed. The car needed additional work so I took it to my personal mechanic. They recommended replacement on the wrong part. Not too impressed.
5/ 5stars
by  
on February 7, 2015
I always go there and I am happy, I will recommended to my friend also and person whom I know.
5/ 5stars
by  
on February 4, 2015
I have been using Firestone and will continue to service my auto needs with them
4/ 5stars
by  
on February 4, 2015
Pleasant experience, accurate diagnostics. Have my oil changed there faithfully. I feel like some of their other services are over-priced but by and large, the auto repair industry is high priced, so difficult to compare.
2/ 5stars
by  
on February 3, 2015
First, I purchased 4 new tires for my suv; then within a week my engine lights came on and I took the suv in. I was charged over $600. I asked for a discount but they refused. I then drove off and after paying that amount my suv makes a huge noise every time I make a right turn. I will NEVER utilize their service for any other jobs.
5/ 5stars
by  
on February 3, 2015
Exceptional service consistently. Th staff has taken great care of in helping me keep.my 1995 saab in top shape - -a task that previously I only deemed qualified by saab specialists.
5/ 5stars
by  
on February 3, 2015
I go here regularly for tires and auto service. Always friendly. Always deliver in the time frame they say they will. Give a rundown of things that they feel you should do for your car, but are honest about the must-haves versus things that can wait. Never feel pressured.
5/ 5stars
by  
on February 2, 2015
Very good service over all very happy with the people that work for Firestone
5/ 5stars
by  
on February 2, 2015
Quick reliable service. Friendly staff and nice to work with.
5/ 5stars
by  
on February 2, 2015
I used them about a month ago, this was the first time I didn't go back to the dealer for maintenance. I love the experience that I had with Firestone. Everyone was great, they answer all my questions.
5/ 5stars
by  
on February 1, 2015
I go there for oil changes and gone there for everything my car needs great service they replaced my whole exhaust and beat the competiters price I only go there for my car needs the salesmen are honest
5/ 5stars
by  
on February 1, 2015
I had service on my tire couple month ago I was satisfy.
5/ 5stars
by  
on January 27, 2015
I use firestone auto care in wayne new jersey for all my auto care very professional very fast and they know what they're doing
4/ 5stars
by  
on January 25, 2015
I am thankful to rely on the professional service advisors like Mike and Richard. The winter check up and routine maintenance were both completed. Despite this my car still has a constant squeak when I break. I am concerned about the performance of the car. Yet I do not believe the check up completed a diagnostic exam. I also wanted my A/C filter changed, I do not think this was completed on this visit.
2/ 5stars
by  
on January 25, 2015
Service was good and friendly, but the prices for the Firestone Destination was a bit high in comparison to another group in town. I have since switched to the other place as service was comparable
5/ 5stars
by  
on January 25, 2015
I went for service to my Benz and they were excellent,.The Rep is knowledgeable and very proffessional
2/ 5stars
by  
on January 24, 2015
I have gone to Firestone many times in the past and was very satisfied with the accurate trouble shooting and customer service. But not this time around. The service rep. practically argued with me not to get a transmission fluid change. They broke my engine cover and never told me on the phone. So came to pickup the car only to leave it until the part came in. Which was a day later but I was called a day after. Lastly the engine light came back on after I had been billed over 1,000 dollars and they never explained why. This is poor service and I am not sure if I will come back. Maybe its time to find someone else that will show respect to the customer.
5/ 5stars
by  
on January 24, 2015
I love going to this location because they always take of my vehicle every time as there superior customer service is always excellent.
5/ 5stars
by  
on January 24, 2015
The service received, either be repairs or customer service, has been outstanding since bringing my cars in 2005. This is why after replacing vehicles and although being offered good deals from dealers, still decided using Firestone Service Station in Wayne because rather pay a bit more and getting great service than getting so-so service.
5/ 5stars
by  
on January 24, 2015
I wen last week for my car and I am happy to go there for any matter for my car.
5/ 5stars
by  
on January 24, 2015
The employees were very attentive and I waited in a comfortable area. The manager made sure that my vehicle was serviced immediately; he located a vacant bay.
5/ 5stars
by  
on January 24, 2015
I always take my 2002 Dodge Dakota truck, that's still running perfectly, for oil change and part updates. Thank you Firestone for keeping her going! :)
5/ 5stars
by  
on January 24, 2015
I've been bringing my cars to the Wayne Firestone for over twenty years. From simple oil changes to steering rack replacements they've done it all. Always greeted nicely. Repairs needed are explained clearly and time estimates for completion are always met. I will continue to bring my cars here for years to com.
5/ 5stars
by  
on January 23, 2015
I HAVE BUYING FROM THE WAYNE STORE FOR YEARS . THEY HAVE THE BEST PRICE , MANAGEMENT , AND SERVICE DEPT . MY FAMILY IS SAFE DRIVING WITH FIRESTONE TIRES ON ALL OUR CARS AND TRUCKS .
5/ 5stars
by  
on January 23, 2015
I've been a very loyal costamer since the change of the century. Plan takeing advantage of the Best Firestone site in New Jersey for as long as I 'm still driveing.
5/ 5stars
by  
on January 23, 2015
Every time we go, the customer contact is wonderful, the service is timely and we are completely satisfied. I always have confidence that my car is in best condition because of the folks at Firestone in Wayne by Willowbrook.
5/ 5stars
by  
on January 23, 2015
I bought new tires last year. I got a flat this year, but the tire was not able to be repaired. The man looked at the tire and said: "We don't have that tire anymore. Let me see if I can call around and find one." He could not locate one anywhere. So he called me to let me know that he would have to give me a different kind of tire, but that I should have four of the same tire. Because I had just gotten the new tires less than a year earlier, he said that he would pro-rate the tire that failed. So, I wound up getting four new tires for $27.93. They took care of me. Very polite.....Great service. They stand by their products. Great experience.
5/ 5stars
by  
on January 23, 2015
They went above and beyond to get the parts so I could have my car back in time!
5/ 5stars
by  
on January 23, 2015
My husband's battery died recently and we called Firestone for advice. The rep answered all our questions on the phone and on the day of service gave us a full report in record time. This was the second great experience in a matter of months. Previously I ordered new tires from Firestone and I was blown away with the range of information and the service we received prior to the purchase. They are consummate professionals. I recommend them to all my friends.
5/ 5stars
by  
on January 22, 2015
All the team members went above and beyond my expectations
5/ 5stars
by  
on January 22, 2015
I have nothing but praise for everyone in this location. I have had several cars serviced over the years and they have given me great service and advice. Many of my cars I drove over 150K-168K miles under their care and I got the most out of vehicle because of their excellent service recommendations. I'm very pleased going here and I will continue to go here. Thanks, Ed Fracasso
5/ 5stars
by  
on January 22, 2015
I have been using Firestone for the last couple of years and always had great experience

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