Car Repairs And Tires At 17 Hampton House Rd From Your Newton Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 17 Hampton House Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

17 Hampton House Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #18600 Managed by Christopher Saporito

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll check lights, wipers, hoses, and more. Additionally, our team believes in providing the best auto repair possible all at reasonable prices and quick turnaround times. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.2 of 5) - 37 Reviews
5/ 5stars
by  
on August 1, 2016
Tom went above and beyond to take me in late on a Friday afternoon and get me back on the road ASAP. Great customer service!
1/ 5stars
by  
on April 13, 2016
The cap was left off my radiator and it over heated and their was antifreeze everywhere ,, very disappointed
5/ 5stars
by  
on December 12, 2015
Worked on my car with the alignment and oil change. It is running fairly well. Thanks Firestone!
5/ 5stars
by  
on November 26, 2015
Ran over some nails on I-84 last week with my 3-month new tire recently purchased at the Newton Firestone. Damaged tire was replaced in minimum amount of waiting time and at minimum cost (I have the warranty).
5/ 5stars
by  
on November 11, 2015
Took care of my issue quicker than I thought. Wonderful caring service
2/ 5stars
by  
on November 6, 2015
Normally I have no issue with Firestone. But my last visit did not work out so well. Left car overnight for a check engine light, was told problems were not really important and I could wait. Opted to skip repair and take care home but it stalled out three times. Had to go back and it cost me $300 on engine repair. This was not cool as the car was running fine before I dropped it out. I am still having problems with the other non emergency repair as well. I need to bring the car back again for more work as I no cannot get gas without the nozzle popping off 50+ times. Again this was not a problem before I dropped the car off.
5/ 5stars
by  
on October 22, 2015
Happy with the service over-all! Staff seems to be honest.
5/ 5stars
by  
on October 21, 2015
Always excellent .................,,,,,......,,,,,
2/ 5stars
by  
on October 11, 2015
They seemed pretty straight Foward. Helpful guys at front desk. After spending over $400 on tires they come out and tell me I need an alignment for another $90. Then my tpms light came on and now I have to go back again to have them fix it. Not happy about that.
5/ 5stars
by  
on October 3, 2015
I stopped in at closing time, just to check if i could get home (4 hrs away) with my brakes grinding. Joe & Tom both just decided they would stay late, ran out to get the parts and quickly replaced my brakes so i could safely get home to RI. Best service ever and there really are good guys our there! These guys are the best!
1/ 5stars
by  
on September 26, 2015
Two mistakes on initial visit that made me not trust them nor ever want to bring my car back to the Newton NJ Firestone: during an oil change, they told me that my battery is failing even though my car is fairly new, less than 2 years old. Luckily the dealership is only 5 minutes down the same road; I go there to see if a battery is under warranty. The dealership checked my battery, gave me a printed report with all passing results and told me I'm the third person this week from Firestone who had a "failed" battery that wasn't true. Also, the dealership mechanic pointed out that the Firestone oil change sticker stated 3,500 miles before the next oil change but if they used full synthetic oil, which my vehicle requires, then it should state 7,500 miles. Odd, I asked for a full synthetic oil change at the very start of my Firestone appointment and I stressed that since I already knew my car does not take regular oil. Turns out Firestone put a cheaper blended oil that cannot be used in my new car (even though I told them NOT to) and told me my battery is failing (even though the dealership said its in perfect condition)-those are the reasons I will never trust Firestone with my car. When I went back to Firestone, I calmly explained what the dealership mechanic stated. Firestone did say they will check the battery machine and re-did the oil change by giving me the full synthetic without paying for the difference of blended vs synthetic. I believe they resolved it as fairly as they could after the fact, but overall, I'm an angry customer because I had to spend two hours at Firestone, then 45 minutes at the dealership to find out everything Firestone did wrong and then another 45 minutes at Firestone for them to redo my oil change. Had my dealership not been close by, I may have been jipped without realizing. Ironically there's a sign inside Firestone that says Honesty is their fundamental policy. Ok, I will give them the benefit of a doubt they were not intentionally being dishonest. Maybe Firestone's battery check machine malfunctioned as opposed to them running an ongoing scam telling people to buy batteries they don't need. Either way, their mistakes still cost them a customer's trust. As a female, I feel like it's extra hard to find a trustworthy auto shop that won't take advantage of car knowledge but I will look elsewhere; I refuse to do business with an auto shop I can't trust.
1/ 5stars
by  
on September 14, 2015
45 minutes later and still hadn't touched my car for my scheduled appointment; not even a word as to what was taking so long. You should know I'm a pretty reasonable and understanding guy so if they would've let me know about a scheduling problem I would've rescheduled or left to wander one of the many stores in the vicinity. So...I just moved from Camp Pendleton CA and needed routine maintenance on my vehicles, but today I only had time for a tire rotation for the car. I was told it wasn't a busy day so I scheduled the appt. for this afternoon, told them I'd wait, and I arrived on time. I turned in my keys and sat down in the lobby facing the parking lot where I was able to see my car and vehicles entering and exiting the garage. 15 minutes pass... then 20... then 30... then 40... then finally 45 minutes and not a word to me from anyone and yet there my car remained, sitting in the parking lot where I left it, as other cars came in the garage and left while I sat there for a scheduled appointment. A scheduled appointment for a tire rotation. It doesn't take long to rotate tires; it's even quicker when you have a lift and pneumatic tools. So why hadn't anyone come to let me know what was going on? No idea, I thought that's what customer service folk did. Why was I waiting so long? Well I have my suspicions...I bought the lifetime tire care package, for both my vehicles, so this would just be Firestone honoring the money I already paid and they weren't going to get any more money off me today. I wish I could go back in time and not make those purchases. So after 45 minutes I went to customer service and demanded my keys back, at which time a gentlemen investigated and a few minutes later returned to tell me that my car was next. Imagine that. I told him not to bother, to give me my keys, and to cancel my appt for my truck later this week (it was for more than just a obligated/pre-paid tire rotation). I'm sure I can find other places that will treat me, my time, and my money better. If not, I guess I'll be doing a lot of DIY maintenance. All of this from a business that touts in their lobby: "I believe fundamental honesty is the keystone of business." -Harvey S. Firestone
1/ 5stars
by  
on September 14, 2015
45 minutes later and still hadn't touched my car for my scheduled appointment; not even a word as to what was taking so long. You should know I'm a pretty reasonable and understanding guy so if they would've let me know about a scheduling problem I would've rescheduled or left to wander one of the many stores in the vicinity. So...I just moved from Camp Pendleton CA and need routine maintenance on my vehicles, but today I only had time for a tire rotation for the car. I was told it wasn't a busy day so I scheduled the appt. for this afternoon, told them I'd wait, and I arrived on time. I turned in my keys and sat down in the lobby facing the parking lot where I was able to see my car and vehicles entering and exiting the garage. 15 minutes passes... then 20... then 30... then 40... then finally 45 minutes and not a word to me from anyone and yet there my car remained, sitting in the parking lot where I left it, as other cars came in the garage and left while I sat there for a scheduled appointment. A scheduled appointment for a tire rotation. It doesn't take long to rotate tires; it's even quicker when you have a lift and pneumatic tools. So why hadn't anyone come to let me know what was going on? No idea, I thought that's what customer service folk did. Why was I waiting so long? Well I have my suspicions...I bought the lifetime tire care package, for both my vehicles, so this would just be Firestone honoring the money I already paid and they weren't going to get any more money off me today. I wish I could go back in time and not make those purchases. So after 45 minutes I went to customer service and demanded my keys back, at which time a gentlemen investigated and a few minutes later returned to tell me that my car was next. Imagine that. I told him not to bother, to give me my keys, and to cancel my appt for my truck later this week (it was for more than just a obligated/pre-paid tire rotation). I'm sure I can find other places that will treat me, my time, and my money better. If not, I guess I'll be doing a lot of DIY maintenance. All of this from a business that touts in their lobby: "I believe fundamental honesty is the keystone of business." -Harvey S. Firestone
5/ 5stars
by  
on August 6, 2015
Thank You, The service was Great I only had limited time which was not their fault , but they got me in and out in a timely manner . Appreciate that . Marjorie Castell
4/ 5stars
by  
on July 2, 2015
Walked in and had 4 tires changed in an hour. Thank you jesse and joe.
3/ 5stars
by  
on May 13, 2015
I am satisfied with my purchase and service. However, Firestone pushes to add extra services that are unnessary.
5/ 5stars
by  
on April 29, 2015
everyone that I dealt with at this location was pleasant,and did not seem to hate their jobs as seems to be the case in so many of the businesses around here. I will definetly use these guys down the road for sure.A+++
4/ 5stars
by  
on April 6, 2015
They help me get my car back on the road running great.
5/ 5stars
by  
on March 23, 2015
friendly, prompt service, always gets our vehicles back on the road.
5/ 5stars
by  
on February 27, 2015
polite, knowledgeable and fast. Prices could be a bit more competitive though? Maybe more coupons?
5/ 5stars
by  
on February 27, 2015
On my last visit, I purchased four new tires and had other work done. While I expected to be there long enough for routine work, the work I had done didn't take that much longer than I expected. The representative at the front desk made everything clear to me as to why certain repairs were needed.
5/ 5stars
by  
on February 26, 2015
I don't take my car anywhere else. I always get treated very well.
5/ 5stars
by  
on February 26, 2015
Technicians accurately diagnosed problems associated with low oil pressure and some issues with the battery that the local dealer missed. The cost of the work was reasonable and well worth the peace of mind I have (especially since this winter has had sub-freezing temps). Firestone if the best!
5/ 5stars
by  
on February 25, 2015
I've been a customer for years.....they've always taken great care of me and my vehicles
4/ 5stars
by  
on February 4, 2015
Very polite and helpful. I have always brought my car to the dealership where I bought it, and went to my local firestone for an overdue oil change. What a difference in service!! I refr everyone I know now.
5/ 5stars
by  
on February 3, 2015
I am always pleased with the service I receive at this location. They understand the importance of scheduling and that I am on a limited income and I need to spend my money wisely.They always keep me up to date on what my vehicle needs but are not upset when I put off the non-important services for a time when I have more money. I appreciate that they respect my financial situation and work with me.
5/ 5stars
by  
on February 2, 2015
I am always pleased with every visit to firestone. they are friendly and customer service oriented. I especially like the money saving coupons offered. they are fair and make adjustments as necessary. I am referring everyone that I know to them.
4/ 5stars
by  
on February 1, 2015
I regularly go for my monthly wheel alignment and tire rotation and its always quick and done right. I have been going for years, and Jesse, Jason, Art, and Rich are top people.
5/ 5stars
by  
on January 30, 2015
I didn't have an appointment but had a dead battery and they took care of me. I needed an oil change and they worked that in as well. It was a cold Sunday afternoon and I was so grateful for their service. I am a regular customer and am always pleased. They were life saviors that day!
5/ 5stars
by  
on January 27, 2015
They are always professional and friendly and I have been there customer for over 15 years
5/ 5stars
by  
on January 26, 2015
always prompt and convenient. why is the portion of review so difficult i.e., response too short?????
5/ 5stars
by  
on January 25, 2015
I visit this location twice a month. In and out quickly. Problem solved
4/ 5stars
by  
on January 25, 2015
I have been using Firestone for years & am happy with the service. Sometimes the prices are higher on some items & I have to go elsewhere. Trans. service is one example.
5/ 5stars
by  
on January 23, 2015
I always receive excellent , courteous and professional service for my vehicle. The service technicians are very knowledgeable as well as efficient.
5/ 5stars
by  
on January 23, 2015
I have been going to this location for a few years. With both Jeeps and cars. Always polite, patient and HONEST with me... From tires to other problems, I will return to this Firestone!!! Christine
4/ 5stars
by  
on January 23, 2015
Do all my oil changes and brake service With Firestone.
5/ 5stars
by  
on January 22, 2015
I have used their services for approx. two years - from new tires, oil changes, repairs, etc. I have confidence in their service technicians and trust their honesty.

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