Car Repairs And Tires At 541 River St From Your Hackensack Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 541 River St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
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Store #1015 Managed by Chris Afram

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll inspect lights, suspension, hoses, and more. Additionally, our team believes in giving you the best service possible, at unbeatable prices and a short waiting time. Come in today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.2 of 5) - 52 Reviews
5/ 5stars
by  
on April 21, 2016
Love this Place don't wanna jinx it but always a good job done on my car.
5/ 5stars
by  
on April 20, 2016
I highly recommend going here. Everyone I have interacted with all three times I have gone has been very easy to work with and clearly cares about doing an excellent job. Firestone might be a chain, but you get the feeling that these are the mechanics down the street that you have known forever. There is no pushy sales stuff, the car is ready when they say it will be, the fully explain everything to me and when something wasn't done exactly as I expected, they made a spot for me the next day and got it taken car of no charge. All the while, they are constantly professional and nice. Again, I highly recommend it and I'm very glad I found them.
5/ 5stars
by  
on December 6, 2015
Management and staff are very thorough and provide excellent service.
5/ 5stars
by  
on December 3, 2015
Came in without an appointment and was not there when they first opened. They accommodated me promptly with friendly service and care and a great price for the work done.
5/ 5stars
by  
on December 2, 2015
Installed new tires and performed wheel alignment.
5/ 5stars
by  
on December 2, 2015
Prompt, courteous and knowledgable. I would not hesitate to use them again.
2/ 5stars
by  
on November 21, 2015
I have to say that the service is great. Chris and Kirt are two really great service providers. Not happy at all with the peicing though. My wallet was abuse for sure. Certainly could get breaks and tires at a cheaper but when youre pressed for time you do what you can. Cant say i will return but I certainly wont promise that i will.
2/ 5stars
by  
on November 15, 2015
I brought my car in to replace the front struts (the back will eventually need to be replaced too, but are not leaking like the front). It sounds worse than when I brought it in. My car, especially in the back, sounds like it has rickets. It's "joints" make a lot of noise when I hit the tiniest bump. It almost sounds like I have a bat in the trunk rolling around. The techs definitely looked at the rear as part of their diagnosis but I don't know what they did back there to make it sound like this. Worse, the front struts, which were replaced by them, creak when the weight of the car falls on the front end like when i pull out of a parking lot. It sounds like a door with rusty hinges. Going back tomorrow. I hope I don't get hassled and blamed, as if it is what it is because I need more work done.
1/ 5stars
by  
on November 6, 2015
I was at the Hackensack Firestone today. My car was ready way before the set time but the service employee named "Antonio C." was not paying attention so I waited 1 hour meanwhile my car was ready way before that.
5/ 5stars
by  
on October 10, 2015
Very Professional staff, clean facility, will recommend to my friends.
5/ 5stars
by  
on October 8, 2015
This is my second time i use them and they are Excellent
5/ 5stars
by  
on September 12, 2015
Recently had brakes fixed and oil changed. Although the car needed more work than expected, overall the service and work done was great. The guys spoke to me in a way that did not make me feel uncomfortable as a woman. Kurt was great and Gilbert is truly a wonderful gentleman. The manager was very kind as well. It was a pleasant experience and my plans are to return in the future.
5/ 5stars
by  
on August 16, 2015
This is my one stop shop for all of my auto tires and repairs. Everyone is friendly and professional. Everything is explained the way it should be if any problems occur. Chris, Gilbert, Kurt, George, Tommy and all of the staff are great and meet all expectations!
4/ 5stars
by  
on August 16, 2015
One hour in and out, oil change tire rotation and align
1/ 5stars
by  
on August 6, 2015
I leave my vehicle for tires change. They did not ask for the security key and broke them. When I realized that my car did not have the security key on the tires I asked and they answer that my car never had them. I am very sure that my car had them before because before I had to change my tires when I have a flat tire.
5/ 5stars
by  
on August 6, 2015
Had my car towed at night, called the manager Chris to let him know. He told me he will look at in the morning and call me. He explained the situation and said the car will be ready later in the day. Work was complete, Great crew!
5/ 5stars
on July 19, 2015
Blessed is Our Creator!!! Kudos to Service Advisor Christopher A, and his staff for the timely emergency tire repair today 7/19/15. If they had not repaired my blown out back right rear tire I would have been forced to leave my car in New Jersey overnight and would have forced to take at least half a day off from work. As well as timely service with alacrity Christopher and his staff were most friendly and reassuring they could get the job done which they did.
2/ 5stars
by  
on June 14, 2015
Sales reps were friendly and helpful. But unfortunately the mechanics were not as good.
5/ 5stars
by  
on June 5, 2015
I was there yesterday and I had a good experience. Especially Chris was awesome and helpful.
5/ 5stars
by  
on May 21, 2015
This place is one of the most honest yet friendly shop i know. they actually want you to come back and privide a good experience.
5/ 5stars
by  
on May 13, 2015
Excellent service and staff. Have recommended them to family and friends
5/ 5stars
by  
on April 20, 2015
On time, good explanations & faster done faster than expected - all equals professionals
5/ 5stars
by  
on April 16, 2015
Desparately needed to find a competent service center that would care as much about my car as I do. Found it! Service Manager, Kurt, is professional & very thorough in reviewing work to be done. Inspires trust, and I am certain to be returning.
5/ 5stars
by  
on April 5, 2015
The guys at Firestone were great. They were professional, accommodating, fair and patient.
1/ 5stars
by  
on February 26, 2015
This location is the most unprofessional and rude if there is no order unless Chris the manger is present then everyone becomes super professional.
5/ 5stars
by  
on February 26, 2015
Ask for the manager Chris. The best customer service in the auto repair business.
4/ 5stars
by  
on February 26, 2015
I recently took my car to Firestone for a standard oil change and tire rotation. I was truly satisfied with the service and price!
5/ 5stars
by  
on February 10, 2015
They were recommended to me by a family member and I was not disappointed with the service. I in turn have recommended them to other people
1/ 5stars
by  
on February 7, 2015
please check engine light is on--- WOW lots of work and lots of $$$. I may not pass inspection. Left to ponder what to do... Engine light now off, did nothing but go to NJ inspection and passed got a two year sticker. What gives ?
5/ 5stars
by  
on February 4, 2015
I am a Customer for life at Firestone in Hackensack. They always treat me like I am "part of the family" and my vehicle is there Top priority. They replaced my damaged rim with a replacement and even recommended a place to get my damage one repaired. Great Service!
5/ 5stars
by  
on February 3, 2015
Every time I go into Firestone, I always leave satisfied!
4/ 5stars
by  
on February 3, 2015
Excellent People!!! Everyone was very nice and pleasant to work with.
5/ 5stars
by  
on February 3, 2015
was very happy with my service for my car, it was done on time
5/ 5stars
by  
on February 3, 2015
Very positive experience. Chris was very helpful with picking the right tires for my vehicle and for a good price.
1/ 5stars
by  
on February 2, 2015
I went to Firestone 2 weeks ago to get my check engine out and the customer service there was horrible. One of the representatives was very disrespectful and had a distasteful attidue. I would not recommend anyone to go there.
5/ 5stars
by  
on January 31, 2015
I changes my tires and front break, everytjing Was great. Good place and i have 6 months rompa y withouth interesa. Cool
5/ 5stars
by  
on January 30, 2015
I've been visiting this location for service to my vehicle for quite a few years and they never disappoint. Always helpful, quick and keep to their word. Never leave feeling uneasy about services performed or prices charged. Always gentlemen and respectful to me.
5/ 5stars
by  
on January 27, 2015
NICE WORK -- LAST HAD OIL CHANGE, I'M DUE ANY MINUTE NOW FOR ANOTHER OIL CHANGE.
3/ 5stars
by  
on January 26, 2015
They advertise to do regular maintenance. Seems like you have no chance to get any type of appointment unless you're willing to wait 2 weeks. Don't think that's how most people deal with that kind of stuff. They did seem to have some pretty competitive prices on tires. However, when quoting a price they need to be a little more informative regarding service costs. Those prices seem a little high. In the end I am happy with my tires. I would definitely be willing to use them again, but only for tires during a sale.
4/ 5stars
by  
on January 25, 2015
I purchased tires during a Holiday sale. The store was very busy. The salesperson/mechanic attended quite well to my needs. I was not able to get my car by the anticipated time. I was without my car for an additional day. I received a complimentary service for the inconvenience.
4/ 5stars
by  
on January 24, 2015
Always they doing good job and telling what you need to fix the car
5/ 5stars
by  
on January 24, 2015
There services are superb. I will continue to be a great customer.
3/ 5stars
by  
on January 24, 2015
Overall job well done can improve on time the job gets done.
5/ 5stars
by  
on January 23, 2015
wi walked in as nchris greeted me right away. the mechanic had my car in service at the appointed time. when finished chris,the tech, went over suggestions and the mechanic explained further, but there was no pressure to do anything.
5/ 5stars
by  
on January 23, 2015
chris and crew are the best group in the firestone community
5/ 5stars
by  
on January 23, 2015
I have always had a great customer service experience at the Hackensack Firestone! The guys at this location personify Professionalism, are always Courteous and get the job done quickly.
5/ 5stars
by  
on January 23, 2015
Great service with cordial personnel! They were very honest and prompt in scheduling the services I needed
5/ 5stars
by  
on January 23, 2015
The guys are great to work with and I always trust they are trying to do the right thing for me and my families cars.
5/ 5stars
by  
on January 23, 2015
I've been coming here for years, never had a problem. Curt is always helpful and great when it is slow to tell you some stories. They always honor appointments and get me and in out as fast as they can.
5/ 5stars
by  
on January 23, 2015
I used then last year to replace breaks, break rotors, and tires as a gift for my fiancé
5/ 5stars
by  
on January 22, 2015
Had the brakes done and they explained in simple terms what was needed .
1/ 5stars
by  
on January 22, 2015
I do not like the customer service at Hackensack, NJ store. They're not nice & not to mention very rude to the customers. Especially the advisor Gilbert. I will not go back to that store again.

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