Firestone Complete Auto Care: Your Source For Tires And Repairs At 292 Springfield Ave In Berkeley Heights

Ready to come in to your local Firestone Complete Auto Care on 292 Springfield Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

292 Springfield Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #582336 Managed by Tom Bernknopf

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll examine lights, headlights, belts, and more. Plus, our team believes in offering the most consistent service on the market, at unbeatable prices and a quick wait time. Come in today or schedule an appointment by phone or online.

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Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.7 of 5) - 53 Reviews
5/ 5stars
on December 7, 2016
Went in for oil change was litle wait but expected it but my service rep Tom kept me posted and was finised before you knew it . Great job Tom
5/ 5stars
by  
on October 25, 2016
5/ 5stars
by  
on October 18, 2016
The Attitude of serving the customer is outstanding, I will go out of the way to recommend people I know. Also will go out of the way to get the best service at this perticular location.
5/ 5stars
by  
on October 16, 2016
I have used this Firestone often. I am so please. They are helpful, kind, and knowledgeable. Very grateful.
5/ 5stars
by  
on September 3, 2016
Great service!
5/ 5stars
by  
on May 16, 2016
Twice I have brought one of my cars into Firestone Berkeley Heights for a major repair and walked (or drove) away very happy with the experience. While no one wants to shell out a lot of money for a car repair, the pain of the price was made mush lesser (by about $500 each time) at this facility. The service staff is without exception the most professional, polite and pleasant group of people I have dealt with in a long time. When a repair made by the dealer of one of my old cars, Firestone staff diagnosed the problem at no cost and reassured me that the dealer would stand behind it (they did, but they won't see me there again). I have decided that I have found the right people to service both of my cars from not on!
5/ 5stars
by  
on April 28, 2016
This location appreciates their long term return customers. They do not try to sell you services that your car does not need. They do not try to take advantage of you. They appreciate your business and patronage. I have always received prompt service, which has always been completed on time. They inform you of any coupons or promotions on any services you are having done on your vehicle. Straight forward, good basic auto service. We have been servicing all vehicles in my family at this location for many years. If there is something you are unsatisfied about, Tom, the manager will always do his best to make up for it. These are people you can trust with your vehicle.
5/ 5stars
by  
on March 10, 2016
Great place and people
5/ 5stars
by  
on March 10, 2016
friendly and informative staff
5/ 5stars
by  
on December 15, 2015
Tom was very helpful and patient explaining all the options. He returned several calls. I picked up a set of tires and wheel alignment. Nice job and the work was completed on time.
5/ 5stars
by  
on December 10, 2015
I've gone to this Firestone several times in the past and I've always been treated with respect and had excellent service. But this visit was different. There were many problems that accumulated into a bill far too large for a full-time student with a part-time job. The man named Tom understood my situation perfectly. He cut the price of the diagnostic in half and only charged me the price he paid for a new part, instead of the price he was supposed to sell it for. Among many other things, I ended up EXTREMELY happy with the service and constant communication provided. My car looks, feels and sounds better than it has in years and they have earned a customer for life! I will tell my family and any friends I can to use them from now on because they cannot be beat. Thank you Tom for everything you did. Never change....except the oil. Change the oil when you need to.
5/ 5stars
by  
on November 29, 2015
The employees helped me pick my tires by referring to their own tire selection. That added to my trust and purchase comfort.
5/ 5stars
by  
on November 20, 2015
Great service. Very attentive to my needs. Emergency service and was thankful for it!
5/ 5stars
by  
on November 16, 2015
Great service, pleasant to deal with honest people
5/ 5stars
by  
on November 14, 2015
I have 3 cars serviced at Firestone, and have been coming back for years! The main reason is Tom, the manager. He and the team (Gary) get the job done, the first time. And when I have car issues beyond what Firestone does, they give advise without up-selling. A very honest and reliable operation!
5/ 5stars
by  
on November 9, 2015
Gave me options for saving money. I got a coupon which was not valid and they accommodated to use it for the plan they provided
5/ 5stars
by  
on October 18, 2015
I called on a busy Sunday with what I thought was a problem with my 2004 Buick. Your Firestone team fit me into their schedule . They were very pleasant and professional
5/ 5stars
by  
on October 16, 2015
I found Firestone's website to be the best resource out of any to find, price, and find best value for tires. The sales advisor's answered all of my questions in simple terms. I felt comfortable knowing I had received best value, quality, and service. Extremely helpful and honest. I'll be returning as a new customer for all of my autos needs.
5/ 5stars
by  
on September 26, 2015
Proper service very friendly people would recommend them anytime
5/ 5stars
by  
on September 15, 2015
It was quick. And staff was very friendly. I am happy with overall service.
5/ 5stars
by  
on August 9, 2015
Staff and mechanics are courteous and give you a full explanation of the work that is needed. Service was completed with no delay.
2/ 5stars
by  
on August 7, 2015
I stopped for a oil change in my commercial van. the manager did accommodated me even though they were busy. but when I dropped it off I was having a problem with a tire loosing air pressure that I forgot to mention. but My low air pressure light was illuminated before I dropped it off and still after the oil change. I went back a couple of days later told them I had 1 tire loosing 30-40 psi a day and that morning I had a second tire loosing air pressure as well also rear turn signal lights not working. I did have a headlight out I forgot to mention. I returned they said they repaired 1 tire and only had to add air the other tire. they also fixed the tail lights . they never notice the head light. I got home went from 70 psi to 60 psi on one tire. got up in the morning and was down to 45 psi. went back that afternoon but the manager did not have time to look at my tire. I arrived at 6 pm. it wasn't until I was walking out upset that he offered to fill the tire with air. I understand customer service I am a service tech. but i feel they should of notice that tire pressure problem the first time I took my van there. and the tire that was loosing air was due to a nail i found after pulling the tire off and changing a flate
3/ 5stars
by  
on June 24, 2015
I used them a week ago and happy with it. The AC was blowing hot air and it required to be fixed. They fixed my AC and also gave me information on the AC filter system.
5/ 5stars
by  
on May 22, 2015
Everyone is very helpful and thorough at the Berkeley Heights location. I appreciate the detailed account of service and advice. Thank you!
5/ 5stars
by  
on May 13, 2015
I have been using this store for occasional work on my car. The service has always been very good. The last time that I was there was for an emergency diagnosis of the engine. Tom arranged to have the car diagnosed very efficiently. As it turns out, the diagnosis was accurate also. I am very pleased with the store.
5/ 5stars
by  
on May 7, 2015
My son had car trouble on his way home from school. Our insurance co. brought him to Firestone...grateful! With only a couple of hours left in the day, they actually took the time for him, repaired the car and had him on his way that evening! Very happy with how courteous and honest the guys were...Thanks so much!!
5/ 5stars
by  
on April 28, 2015
i went there this week - they helped me asap and were polite and knowledgable and explained everything to me and i felt like I understod when i left there. Nice helpful people.
5/ 5stars
by  
on March 1, 2015
Most recent experience was great... as always. I have used Firestone in a couple of different cities. Consistantly good service.
5/ 5stars
by  
on February 27, 2015
This is the third set of tires I have bought from Firestone and I have no hesitation in recommending this dealership to anyone. Always pleasant, clean and professional.
5/ 5stars
by  
on February 26, 2015
The convenience of a credit account, walking distance from my home, and great service and fair pricing makes this Firestone Store our number one choice for over 20 years
2/ 5stars
by  
on February 25, 2015
Last year I was charged for a Brake Inspection that the coupon said "Free". This time a booked a discounted oil change from the Firestone mobile app. Showed the coupon on my phone when I checked in. When I checked out the other guy tried to charge me twice the price and said you need to print the coupon for it to be in effect. He wound up giving me a courtesy discount slightly higher than the expected price.
5/ 5stars
by  
on February 7, 2015
Used them two weeks ago because engine was making funny noise. Problem was fixed
5/ 5stars
by  
on February 6, 2015
We use Firestone in Berkeley Heights for all our routine car maintenance. They provide a much better value than the car dealership because the car is always repaired/maintained right the first time, every time. And you just have to love the convenience of not having to drive down to Route22 with all the traffic!
5/ 5stars
by  
on February 2, 2015
Honors coupons, efficient and nice too! Will be back
5/ 5stars
by  
on February 2, 2015
I use them for general maintenance for my cars on a regular basis
4/ 5stars
by  
on February 2, 2015
I've been using the services at Berkeley Heights for 20+ years and for the most part have been generally pleased with the level of services> Recently on a number of repairs that I've had done at this location; I've had to return a 2nd. time to complete the repairs that I believe should have been completed and tested the 1st. time. I take 2 vehicles to this location for almost 100% of my repairs.
5/ 5stars
by  
on January 30, 2015
Local honest business. Always ready when promised.
1/ 5stars
by  
on January 26, 2015
unqualified, non caring mechanics, job never done 100% correct the 1st time
5/ 5stars
by  
on January 26, 2015
customer reps always get my repairs done right in one day.
5/ 5stars
by  
on January 25, 2015
I have been using Berkeley Heights for over 10 years and will continue. But, one trip to Banksville Road, Pittsburgh was enough for me to never go back to Banksville Road, Pittsburgh.
5/ 5stars
by  
on January 25, 2015
Got new tires with balancing and alignment they had the tires in stock didnt make me wait and overall did a great jon
5/ 5stars
by  
on January 25, 2015
I always have exceptional service. In and out within hours. I haven't been disappointed in any of the service that they have provided.
5/ 5stars
by  
on January 24, 2015
The knowledgeable staff at Firestone helps me at every sevice visit to get the correct work done in a timely fashion. Thank you
5/ 5stars
by  
on January 24, 2015
I have been having 5 cars serviced at Firestone, BH. Always good service with polite guys at the service desk. If I have returned with a question, it is always answered and things corrected if need be with a smile. Tom is a quality General Manager.
4/ 5stars
by  
on January 24, 2015
It's great to be able to leave your there at night and pick it up the next day with the oil change done!
5/ 5stars
by  
on January 23, 2015
My tire pressure light was on, but I couldn't see any noticeable deflation. But my car was pulling to the right. Took my car in for an alignment, and asked them to check my tire pressure and indicator light. They found a nail in my tire and repaired it for me. All done quickly and under my road hazard warranty. Thanks!
5/ 5stars
by  
on January 23, 2015
time in & out excellent, friendly & complete service
5/ 5stars
by  
on January 23, 2015
I have had all my car repairs done at Firestone of Berkeley Heights for the last 10 years. They are honest, skilled, helpful, polite, and always respond to any request I make. I have also bought tires here when needed. I much prefer going here to a car dealer unless it is a repair covered by a warranty, which Firestone always alerts me to. Firestone is the best.
5/ 5stars
by  
on January 23, 2015
Needed to have 2-different flat tires fixed on 2-different cars within 2-days. Firestone Berkeley Hts was very responsive and fit my walk-in request with good courtesy. They kept me informed on the needed repair and let me know when it was ready for pick up. Everything was handled smoothly. Highly recommended.
5/ 5stars
by  
on January 23, 2015
Tom and his crew are always there and ready to take care of my cars quickly. I have a routine for oil change and by the time I have breakfast down the street, the work is done. All recommendations are appropriate for the age and milage of the car. I have all service and parts done by Firestone, Berkeley Heights.
5/ 5stars
by  
on January 22, 2015
I have a long standing relationship with Tom the manager , Gary and all the rest Honest , helpful , give me rides home. I'd recommend this firestone to anyone.
4/ 5stars
by  
on January 22, 2015
Got my oil changed and got quotes on tires. Didn't realize I had a nail in1 of my tires or how bald all my tires were.
5/ 5stars
by  
on January 22, 2015
Bought a set of tires for my SUV and they worked with me on the price. Excellent service and installation. Will be getting brakes replaced there soon.

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