on December 26, 2015
Driving through the ice and snow while traveling from Colorado to Lincoln, the brakes got heated up and felt a little "wonky". I wasn't wanting to make the return trip over Vail Pass without a checkup. The guys did it quickly and assured me everything was road worthy.
on November 20, 2015
My son's car was experiencing some alignment problems. We took the car in and they had a whole list of problems with a price tag of $2300. We chose to take the car back to our hometown. We took the paperwork that Firestone gave us. Less than a week later, we have the car back and it cost only $700.
on October 15, 2015
The team did a great job of explaining what they found and providing me with the info I needed to make the right decision regarding the fixes needed. I'm very happy with my service.
on September 27, 2015
I have been a customer of Firestone for many years. The thing that hooked me first was their honesty. I am an ex auto mechanic and when I am told that something needs to be replaced I usually do the work myself and find their diagnosis to be correct. If I am available the shop personnel will take me in the garage and show me exactly what the problem is. Love the 'Lifetime Alignment'. I have purchased this on all my vehicles and for my kids for gifts. Firestone has been a very useful tool in my arsenal against automotive problems. Have recommended them to many of my friends and relatives.
on September 20, 2015
When I got the car back, there were things wrong that weren't wrong when I took it in. I asked for a computer scan. That wasn't even right.
on August 21, 2015
I would highly recommend this store everyone is polite and honest they give you everything upfront so you know. No sticker shock here. My car feels new. I'm very impressed with manager Curt. He was very nice.
on June 30, 2015
I used a coupon for a synthetic oil change. I had lived within half a mile, but never knew this Firestone store existed. It is convenient. I made an appointment on line (on a Sunday)...within 1 hour after I received an updated Appt time 90 mins after I requested (which was MUCH better than waiting 90 mins)....The work was conducted in a timely manner (I said I would be back in 30-45 mins...which I was)...but although the work was done, Nobody was at the counter to check me out. After about 10 mins, I opened the door to the shop......and got someones attention. I am guessing the person at the desk they also have do work. SOMEONE NEEDS To keep and eye on customers ready to check out (or there needs to be some kinda bell or something),. Overall a good experience, but it could be made better.
on February 3, 2015
I am very happy with this Firestone location. They always make sure I can get my vehicle back by the time I need it and do a great job. Thank You
on January 23, 2015
I am from Minneapolis, MN. I was driving home from CO when my car broke down in the middle of the night. I was towed to Lincoln and ended up at Firestone. The staff was nice, accommodating, honest and serviced my car as quickly as they could. I even took a nap on their couch. :) Their incredible service made a very frustrating situation tolerable!