Firestone Complete Auto Care: Your Source For Tires And Repairs At 7804 Olive Blvd In University City

Welcome to Firestone Complete Auto Care at 7804 Olive Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

7804 Olive Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #22314 Managed by Matt Kennedy

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll check lights, wipers, hoses, and more. Additionally, we're committed to delivering the best quality service possible, all at reasonable prices and quick turnaround times. Stop by our store today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.2 of 5) - 16 Reviews
5/ 5stars
by  
on November 4, 2015
I recently had a flat tire and went in to get it patched up, it turned out I needed 2 new tires because mine had dry rot and I also needed my oil changed! I told the guy that I had to leave in 25 minutes...and he got it all done with 2 minutes to spare! Made it to work on time thanks to him.
5/ 5stars
by  
on October 30, 2015
I went in a week ago for a brake job. The service was excellent and I was informed throughout the process about my car.
1/ 5stars
by  
on October 23, 2015
After registering a second complaint with Firestone in August about work which had been performed on my Chevrolet van in March, 2015, I received the following email from (Tracey T.) In the email she/he states, "I have sent your comments to our upper management for resolution. You will be contacted in 24-48 hours with an update. I completely understand your frustration and concerns. I want to apologize for any inconvenience regarding this issue.. Your reference number for your records is 2130432." On the surface that seems to indicate that the complaint was taken seriously. > There was never an update of any kind except another phone call from Matt Kennedy, the store manager at the Olive Ave location, suggesting that I take the vehicle to another auto repair place for evaluation! There was never a satisfactory resolution. > Frustrated and angry, I eventually took the vehicle to the Firestone location in Clayton, MO to have the leak diagnosed which they did. They came up with a diagnosis different from anything suggested by the Olive Ave store. They also suggested that I have their diagnosis confirmed at a Chevy dealership which I did yesterday. I took the vehicle to Weber Chevrolet in Creve Coeur. They confirmed the diagnosis of the Firestone store in Clayton. Two different operations, same exact diagnosis! > This problem was mis-diagnosed repeatedly by the Olive Ave Firestone store. I was charged for unnecessary work to the vehicle. I only got a correct diagnosis after taking the vehicle to a different Firestone location, then having their diagnosis confirmed by a Chevrolet dealer. What are you going to do about it? I still expect a complete refund for the unnecessary work performed on my van. As I indicated in the earlier email, my next step is to lodge a formal complaint with the Missouri States Attorneys Office Division of Consumer protection and seek redress there. > The Customer Service has been awful. There has been little or no follow-up beyond throwing this back to the store manager. (I firmly believe that your reference to forwarding my complaint to upper management was a joke)! Do not have Matt Kennedy call me again.
5/ 5stars
by  
on September 11, 2015
They changed the battery for me really quick! THANKS A LOT!
5/ 5stars
by  
on September 7, 2015
I got a flat tire on Labor Day. Called to see if they could fix it same day. I spoke to Drew Wise over the phone who was friendly and helpful. They were super busy, but got my tire fixed and had me out of there quickly! Drew and his crew were working hard, but remained friendly.
5/ 5stars
by  
on September 1, 2015
The service was great from when Drew took my appointment to the finish of the services.
5/ 5stars
by  
on August 10, 2015
About a week ago I brought my 95 Lexus in something was wrong with the bearings they informed me every step of the way of what was going on and how they have to send it out to be repaired both Matt and Drew are very personable with their clients .you have a very satisfied customer in me.by the way I'm really glad you got rid of the other manager I can't remember his name but he was nasty mean and rude to people all the time. I think his name is Damon. Mat and Drew are great
5/ 5stars
by  
on August 8, 2015
They took care of my tire replacement and I walked away feeling like a valued customer
5/ 5stars
by  
on July 24, 2015
Drew did whatever he could to save us money on a much needed brake job. It was greatly appreciated.
5/ 5stars
by  
on June 21, 2015
The attendant was polite and the work was done in a timely manner. I would recommend Firestone's University City's Center to my friends.
5/ 5stars
by  
on June 21, 2015
I went to Firestone for an oil change and brake service. They were honest, pleasant and kept me informed of the progress of fhe repairs I needed. This experience completely changed my outlook on using them. I will definitely be back.
1/ 5stars
by  
on June 9, 2015
After spending over $400 to get my car fixed I needed air in two of my tires and I was told to do it myself with the air pump outside of the Firestone
4/ 5stars
by  
on March 1, 2015
Found a problem on my car, cts Cadillac 2006 and jump right on itG
1/ 5stars
by  
on February 27, 2015
I had bad experience. After 3 times of taking my car back the problem still didn't get fixed.
5/ 5stars
by  
on February 11, 2015
knowledgeable, great service, professional, trusyworthy
5/ 5stars
by  
on January 25, 2015
I used them just 3 days ago. I made an appointment. Andrew was so friendly, I came in and the team asked if it was ok to keep my car. I really didn't want to but they were just so friendly and explained they really wanted to solve the problem. They problem was fixed and I was very happy.

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