Firestone Complete Auto Care: Your Source For Tires And Repairs At 10160 Manchester Rd In Kirkwood

Welcome to Firestone Complete Auto Care at 10160 Manchester Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

10160 Manchester Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6572 Managed by Ryan Kneibert

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll examine oil level, wipers, the battery, and more. Additionally, our team believes in giving you the best service possible, all at reasonable prices and short wait times. Stop by our store today or plan your appointment online or by calling (314) 403-1053.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be done right. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 15 Reviews
5/ 5stars
by  
on October 26, 2015
We were on vacation when the truck broke down on interstate 44 just pass exit 72 (not a good place brake down).We located this store on the cell phone and they help us to get a tow truck.They found what the problem was(fuel pump)and fix it in very good time. They were very nice people and understanding . Had us back on the road in a timely manner. p.s.Kirkwood was a nice place to break down in . sincerely a very satisfied and greatfull customer
5/ 5stars
by  
on October 13, 2015
They went out of their way to get my car ready even overnighted a part on a Sunday to get my car ready monday!!!! Joe did a great job!!!
5/ 5stars
by  
on September 2, 2015
I needed a new battery and had to come after closing. As I was preparing the after-hours envelope with my info and key, I noticed someone still inside at the front desk. Chrystal kindly opened the door to answer a quick question and went ahead and put me in the computer for the next a.m. and even pulled my car into one of the bays so my car would be locked inside overnight because I was a bit worried about leaving it on the lot. And then the next a.m., Ryan checked my out and went out in the heat to go to the back of the lot to pick up my car to bring it to me because he saw me walk up with a cane. They each took the time to make sure I had my questions answered and explained and treated my like a VIP. I'm very impressed with their customer service.
5/ 5stars
by  
on August 30, 2015
Ryan at the Kirkwood store did an awesome job of taking care of my Mazda. He provided exceptional customer service to me when I brought the car in for oil change and tire rotation. Once I drove the car home, it was making an unusual noise, I called and brought it back for Ryan to investigate. Turned out the tires were not wearing evenly thus causing the vibrating noise. He explained, investigated and ultimately made everything right. I appreciated his true concern, great attitude, kindness and professionalism in handling my issue. Thank you Ryan. Though I drive past about 5 other Firestone stores, I feel truly comfortable in coming back to you!! Thanks.
5/ 5stars
by  
on August 23, 2015
I was in STL on a long road trip with my 4 children when it started gushing rain and my wiper blades were broken (it hadn't rained since I had been on my trip). I stopped at the Firestone on Manchester in Kirkwood and Crystal immediately came to help me. She was attentive, polite and knowledgeable. THANK YOU
5/ 5stars
by  
on July 25, 2015
Better than a Jeep Dealer....if you can break it they can fix it!
2/ 5stars
by  
on June 29, 2015
The lady who I worked with originally was great. The man I worked with a couple days later was not. I was told it would only take 1 to 1.5 hours and then the man said they would need as much time as possible.... ??.... Overall, he was not friendly. Again, the lady was nice.
1/ 5stars
by  
on March 2, 2015
I am happy that you sent the survey. I really wanted to complain to someone. I have been going to this particular Firestone for years. Not only have I always received good service, the location is walking distance from my home so it is convenient to drop off my car. However, based on the experience the last two times I went for service, I am no longer using Firestone. The first negatibve experience I dropped my car off because it was running poorly. It would skip when I accerlated at certain speeds. I left the car at the Firestone for a total of three days and the car was never diganosed. I doubt a mechanic ever looked at it. When I would call for an update I felt like the operson wasn't being truthful. He would say we are loking at it but haven't determined anything yet. When I finally returned the 3rd day to pick-up my car I took it immediately to another mechanic. The new mechanic indicated all I needed was new spark plugs and wires. The car runs fine now. The most recent time, I dropped off the car in the morning for a safety/emissions test. Although I did not have an appointment, the person said we can finish but we may need to keep it all day. I said that is fine as long as I get it back completed same day. I ultimately received a call from the person indicating they could not get to it and I would have to leave the car another day. Since the next day was Sunday, it would have to wait until Monday when the authorized mechanic would return. I came back to the location and picked up my car. In my book this is very poor service, specially when the person there never apologized at all either time. I don't know the person's name but it was the same male individual both times. Best regards Greg Reynolds
3/ 5stars
by  
on February 26, 2015
I have been going to Firestone for about 10 years now. The service personnel has completely changed. The old people were awesome. These new guys are ok. I called to get a quote on 4 new tires for my car. I was quoted one price, made an appointment and took my car in. Waited about 6 hours before I called to check in on the progress. I was informed they quoted me a price for the wrong size tire and the new price was almost double the original quote. I went ahead and had them finish but I was not happy about it. I feel like I was a little taken advantage of.
5/ 5stars
by  
on February 26, 2015
Ryan and his team were very helpful in veriftying that I had purchased tire protection and fixed my tire free of charge with no hassle. They took the time to understand that I wasn't having a good day and helped me get back on the road.
5/ 5stars
by  
on February 2, 2015
I have been going here for years and feel very comfortable with the care, concern, and service provided. It is also comforting to be welcomed/addressed by name. It makes me feel as they really do care about providing the best service for me.
5/ 5stars
by  
on January 27, 2015
I came in with a new but flat tire. They got me right in and fixed up so quickly. Explained the problem and that it was repairable. Appreciated it because I had my kids with me.
5/ 5stars
by  
on January 25, 2015
I'm always very satisfied with the work and estimates. If needed, they let me know of other things that may need to be looked at soon but never high pressure to complete them now.
5/ 5stars
by  
on January 24, 2015
I use this Firestone location on a regular basis. They exceed my expectations on a regular basis.
5/ 5stars
by  
on January 23, 2015
We have taken our vehicles to this Firestone location, for over ten years, and have been EXTREMELY PLEASED with the high-level of service, fair pricing and overall professional decorum exhibited.

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